Reviews

Review Details

• Review fromJohn B

  Date: 05/29/2025

  1 star
  SoothRelieve's sales tactics and customer service practices are predatory and I want to share my experience to warn others. I've been recovering from plantar fasciitis, a slow process that recently improved with steroid shots. My wife saw an ad for SoothRelieve compression socks, claiming to help with the condition, so despite my skepticism, I decided to try a pair The online purchasing process was deceptive and incredibly frustrating. After adding one pair of socks to my cart, I was hit with a barrage of upsells and upgrades, forcing me to decline around six times before reaching checkout. The initial price for one pair was an exorbitant $17.00, including shipping a complete rip-off. Despite this, I proceeded. However, upon redirecting to ******, the total inexplicably jumped to $79.40. Before I could react, ****** approved the charge.Furious, I immediately tried to cancel the order. My attempt to reduce it to one pair was futile, so I canceled the entire order. A customer service representative named ***** confirmed she found my order and would cancel it, but noted the email address on the order was incorrect. She sent a confirmation email, which I received the next day, requesting I reply with the correct email for cancellation. I promptly did so. To my disbelief, she later replied, stating it was too late the order had already shipped ************ is focused on deception. This entire ordeal felt like a blatant scam. SoothRelieve seems solely focused on extracting money from customers with no regard for satisfaction or repeat business. Almost immediately after this debacle, When I contacted ***** about returning the socks, she offered a 50% refund and suggested I keep the socks without returning them. While tempting, I refused to give SoothRelieve another nickel given their shady practices. I mentioned the better offers I'd received, hoping for a more attractive resolution, but she flatly refused and provided return instructions.

• Review fromBob K

  Date: 04/19/2025

  1 star

  Bob K

  Date: 04/19/2025

  Over charged with unordered items. Tried to correct, but response was vague &unsatisfactory. Ad was devious & pooly designed. ******** applied to get Buyer confused & buy more products. Cancelled order & charges. Scam suspect !BK

  Soothe Relieve

  Date: 04/22/2025

  Hello,

  We deeply regret the negative experience you've had with our company. We apologize for any inconvenience this may have caused you and appreciate your constructive feedback and your proactive approach to resolving the issue, as it provides valuable insights for us to enhance our services. Your dedication to ensuring a resolution is a testament to your commitment, and we are here to assist you further if needed.

  Thank you for sharing your feedback, and we are continuously working to improve our customer experience.
  

• Review fromJennifer M

  Date: 03/26/2025

  1 star

  Jennifer M

  Date: 03/26/2025

  I wanted to try ONE pair of these socks. When I finally got through all the ******** between shopping and checking out, I immediately noticed that I was charged ***** for 5 pairs of socks instead of ***** for 1 pair. I immediately tried to cancel the order. I mean I tried 3 minutes later. They have no phone contact for customer service, only email. Their policy says if you submit a cancellation less than 12 hours after purchase, a refund is no problem. Well, much later in the day, (coincidentally, just over 12 hours later) I was informed that the order was processed and there was nothing they could do. Many emails later, they just stopped answering. The product finally arrived today. I will be attempting to return it for a refund unopened. Wish me luck. Im not too optimistic

  Soothe Relieve

  Date: 03/28/2025

  Hello ********,

  We deeply regret the negative experience you've had with our company and apologize for any inconvenience this may have caused. We appreciate your constructive feedback and your proactive approach to resolving the issue, as it provides valuable insights for us to enhance our services. Please know that our customer support team is already actively working on your case to ensure a swift resolution. Your commitment to finding a solution is greatly valued, and we are here to assist you further if needed.

  Thank you for sharing your feedback, and rest assured that we are continuously striving to improve our customer experience.

• Review fromAnn S

  Date: 02/10/2025

  1 star

  Ann S

  Date: 02/10/2025

  Horrible. Like a golf sock you could buy at *******. No elastic for compression. Too big around. Fits like sloppy sock. I think it is junk and a total waste of money.

  Soothe Relieve

  Date: 02/12/2025

  Hello ***,

  We sincerely apologize for the less-than-ideal experience you've had with our company. Your feedback is important, and we value your input as it helps us make improvements. We're grateful for your proactive approach to finding a solution, and we're here to assist you further if necessary.

  Thank you for sharing your thoughts, and rest assured that we are dedicated to enhancing our customer experience.

• Review fromSandy Trosper

  Date: 02/03/2025

  1 star

  Sandy Trosper

  Date: 02/03/2025

  Ordered 1 pair to try for my husband on 12/30/24. When I hung up from ordering I immediately looked at my bank ************** card records and saw this company charged me for FOUR pair and charged me $60.91 !! Immediately called them and was told the order could not be cancelled as it was already processed & sent in the matter of less that 5 min, it was too late! The pkg arrived - my husband cannot begin to get his foot into the sock and Im so dang mad that this company did this on purpose. Im on a very fixed ************* knew they made a mistake and didnt care. Plus they purposely complicate any communication with them. I hope the BBB can find a way to push them into doing the right thing - refund me - Ill send these socks back, once I get my money returned. ***** *******

  Soothe Relieve

  Date: 02/05/2025

  Hello *****,

  We sincerely apologize for the less-than-ideal experience you've had with our company. Your feedback is crucial, and we truly value your input as it guides us in making improvements. Our customer support team is already actively working on this case to ensure it is resolved promptly and to your satisfaction. We're grateful for your proactive approach to finding a solution, and we're here to assist you further if needed.

  Thank you for sharing your thoughts, and please rest assured that we are committed to enhancing our customer experience.

  Sandy Trosper

  Date: 02/07/2025

  I pray your above comments are truthful and a resolution will be presented in a timely and satisfactory manner. Look forward to getting this solved very soon and a prompt refund.

• Review fromConnie R

  Date: 12/10/2024

  1 star

  Connie R

  Date: 12/10/2024

  Soothe Relievewhat a joke if you look at the page and decide what your going to pay withyou don't have to order they do it for you and start youi a subscription !!I have never seen how or why business's get a away with this but they did. Tried to cancel 3 hours after because i didn't order did what the directions said the next morning i received an emailthey were sorry but it was already sent to shipper???Don't order they are thief'sConnie R.

  Soothe Relieve

  Date: 12/11/2024

  Hello ******,

  We deeply regret the negative experience you've had with our company and apologize for any inconvenience this may have caused. We appreciate your constructive feedback and your proactive approach to resolving the issue, as it provides valuable insights for us to enhance our services. Please know that our customer support team is already actively working on your case to ensure a swift resolution. Your commitment to finding a solution is greatly valued, and we are here to assist you further if needed.

  Thank you for sharing your feedback, and rest assured that we are continuously striving to improve our customer experience.

• Review fromS. A.

  Date: 12/04/2024

  1 star

  S. A.

  Date: 12/04/2024

  Please don't buy this product. They don't care about a Standard of quality.Just purchase a reputable compression garment. ******This was the first washing of the socks.I inquired about a refund of the 3 pairs of sooth relive compression socks I recently ordered. I just washed them last evening and when I pulled the clothing and socks from the washer. The fibers of the socks were all entertwined with the clothing and they just kept unraveling. Three of the six socks are completely coming apart.*********This is the ridiculous response I received.**********Thank you for reaching out to us and I am sorry to learn about your concern. As indicated on our website, our washing instructions advise machine washing in cold water or gentle hand washing, followed by air drying for the socks. After review, we confirmed that the items were dispatched in optimal condition from our end. However, we understand your concerns regarding any damage incurred post-delivery. Regrettably, once the product is in your possession, any subsequent damage falls beyond our control. While we can't offer a refund or replacement in this case, please know that we value your feedback and will take it into consideration as we continue to improve our products.

  Soothe Relieve

  Date: 12/08/2024

  Hello *******,

  We deeply regret the negative experience you've had with our company and apologize for any inconvenience this may have caused. We appreciate your constructive feedback and your proactive approach to resolving the issue, as it provides valuable insights for us to enhance our services. Please know that our customer support team is already actively working on your case to ensure a swift resolution. Your commitment to finding a solution is greatly valued, and we are here to assist you further if needed.

  Thank you for sharing your feedback, and rest assured that we are continuously striving to improve our customer experience.

  S. A.

  Date: 12/09/2024

  So now you deeply regret the issues with your product. after basically telling me, I dont know how to wash something and insulting me. I would have happily accepted a replacement. now I just dont want people to make the same mistake I did and purchasing this product thinking that it was going to last several washings. This was the first washing on cold water with my husbands socks, underwear, and undershirts in my two year old machines delicate cycle. ( I wish you could see the pictures) I'm a working professional, hand washing compression socks is not an option for me. So my advice is buy the name brand, not the tiktok social media brand and save yourself some time and some money.

• Review fromGeorge D

  Date: 12/03/2024

  1 star

  George D

  Date: 12/03/2024

  Finding this to be the pattern. Ordered one and then get an email response that I have 7 more without knowing until the reply email confirming my order. No phone number to call. I have contacted my credit card company and have to wait until payment is processed to dispute the order. I have sent emails to the company. Should have gone to ******. They have the same type of socks and then you are assured you get what you ordered with guarantee returns. I was looking for foot pain relief and instead I seemed to be getting a pain somewhere else from this company.

  Soothe Relieve

  Date: 12/04/2024

  Hello *****,

  We deeply regret the negative experience you've had with our company and apologize for any inconvenience this may have caused. We appreciate your constructive feedback and your proactive approach to resolving the issue, as it provides valuable insights for us to enhance our services. Please know that our customer support team is already actively working on your case to ensure a swift resolution. Your commitment to finding a solution is greatly valued, and we are here to assist you further if needed.

  Thank you for sharing your feedback, and rest assured that we are continuously striving to improve our customer experience.

• Review fromC. B.

  Date: 11/30/2024

  1 star

  C. B.

  Date: 11/30/2024

  Placed my order on 10/21/2024 2 months later still no socks , I have a tracking number but shows no movement, yet they continue to send emails wanting me to order more , this company is a scam

  Soothe Relieve

  Date: 12/02/2024

  Hello *******,

  We deeply regret the negative experience you've had with our company. We apologize for any inconvenience this may have caused you and appreciate your constructive feedback and your proactive approach to resolving the issue, as it provides valuable insights for us to enhance our services. Your dedication to ensuring a resolution is a testament to your commitment, and we are here to assist you further if needed.

  Thank you for sharing your feedback, and we are continuously working to improve our customer experience.

  C. B.

  Date: 12/04/2024

  Just please ship my order

• Review fromDaniel B

  Date: 11/19/2024

  1 star

  Daniel B

  Date: 11/19/2024

  They're a one way operation, take tour money but can't get refunds, ****** takes the money for them and they can't get a refund either. I ordered 1 pair for $17.95 and they automatically added 4 more pair for $60.91, I ordered size "LARGE " and they sent me size "MEDIUM" which "DON'T FIT" I tried canceling order right away within minutes and ****** said the money already went to merchant. Now I'm fighting to get a REFUND..

  Soothe Relieve

  Date: 11/21/2024

  Hello ******,

  We deeply regret the negative experience you've had with our company. We apologize for any inconvenience this may have caused you and appreciate your constructive feedback and your proactive approach to resolving the issue, as it provides valuable insights for us to enhance our services. Your dedication to ensuring a resolution is a testament to your commitment, and we are here to assist you further if needed. Thank you for sharing your feedback, and we are continuously working to improve our customer experience.