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Business Profile

Online Retailer

Soothe Relieve

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 220 total complaints in the last 3 years.
  • 174 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/07/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did not order these socks nor did I give my bank information for a purchase. I was only looking at these socks. How 4 pair got ordered is a mystery to me. I did not set up an account with Sooth ********************** from ********** ID. Do I return the socks now or wait for the refund.Thank you ****** ******

    Business Response

    Date: 05/08/2025

    Dear ******,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 

    We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

    If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

    Customer Answer

    Date: 05/08/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:05/06/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from SoothRelieve. They double charged me. I have tried unsuccesfully to contact them with NO luck. When I put in there address it came back as Zillo Home sales

    Business Response

    Date: 05/07/2025

    Dear ******,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 

    We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

    If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

  • Initial Complaint

    Date:05/05/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/3/2025 I order one pair of their socks to try with ******. $14.90 Order #************* Was contacted by ****** indicating they had received two orders from SoothRelieve. I was also being charged for four more pairs of socks $60.91 for a total of $75.81. I contacted SoothRelieve to cancel the second order within their 12 hour cancellation window. I was told by ********* they could not cancel because the order had shipped. SoothRelieve will not pay for return shipping. I would like SoothRelieve to pay for return shipping and a full refund of the second order $60.91.

    Business Response

    Date: 05/07/2025

    Dear *******,

    Thank you for your patience. We have reviewed your case and see that we will not be able to proceed with your refund because a chargeback case has been initiated from your side.

    Unfortunately, it is impossible to issue a refund when a dispute is in progress. In this case, there are 2 options available:

    If you can lift the chargeback with your payment provider, we can proceed with the refund request from our side.
    If lifting the chargeback is not possible, please note that the outcome will be decided by your payment provider, not by us as the merchant.

    Additionally, please be aware that the chargeback resolution process might take up to 30 days and once the payment provider makes the decision, we will not be able to proceed otherwise.

    Please let us know how youd like to proceed and if theres anything else, we're here to help in any way we can, you can reach out to us at *********************************************************************

    Customer Answer

    Date: 05/22/2025

    This is the experience that I have had with SoothRelieve. On 03-05-2025 I intended to purchase one pair of their compress socks from their online store to try for size and comfort (Order # *************). Shortly after purchase I was notified by my payment method that I was being billed for an additional 4 pair of socks that I did not order. I contacted SoothRelieve and asked them to cancel the order and received the following.

     

    Chatterly(SoothRelieve)

    May 4, 2025, 09:42 EDT

    Hello Ruichard,

    Thank you for reaching out.

    Upon checking, I see that your order has already been packed and is on its way to the carrier. Tracking details will be sent to you shortly.

    Since the package is already in transit, were unable to process a refund at this stage. However, once it arrives, youre welcome to initiate a return by following our return policy guidelines.

    Please let us know if there's anything else we can assist you with.


    Kindly, Chatterly
    SoothRelieve team

     

    I then contacted my payment company and asked them to check into this problem and they indicated they could not assist me with the issue and were closing their case on the request. I received the five pair of socks but did not open the package. I contacted SoothRelieve again and was provided with the response below.

     

    Maya (SoothRelieve) 

    May 20, 2025, 09:57 EDT 

    Hello *******,

    Thank you for reaching out to us.

    Upon review, it seems that you have already filed a report with your payment provider. I want to clarify that once a chargeback process is initiated with your bank or credit card issuer, we are unable to process a refund from our end, regardless of the outcome of the chargeback.

    This policy ensures the integrity and finality of the financial process involved. Therefore, any resolution will be conducted directly through their platform.

    Should you have any further questions or require additional assistance, please don't hesitate to contact us.
     
    Kindly, Maya
    SoothRelieve team

     

    My payment provider has advised me they cannot do anything as the seller is telling them the order is valid.  The payment provider has closed my dispute for that reason. There is NO chargeback and the above response from the seller appears to be a stalling tactic.

    The sock packages are unopened and there should not be any reason that I can not receive a full refund for the four pair of socks that I did not order.

    Any assistance with issue would be greatly appreciated. If you need additional details I have email communications with all the parities involved.

     

    Thank You,

    Business Response

    Date: 05/28/2025

    Dear *******,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 

    We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

    If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

    Customer Answer

    Date: 05/28/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ******

  • Initial Complaint

    Date:05/03/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 2 pair support socks for $38.91. Sent 6 pair and billed AMEX an additional separate charge of $39.80 on 04/21/2025. Want to return the 4 pair for refund but cant seem to get company to respond on how to do that.

    Business Response

    Date: 05/05/2025

    Dear *****,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 

    We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

    If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

  • Initial Complaint

    Date:05/01/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order 1pair of socks from Sooth Relieve so I could try out . When I got to the checkout they have charge me ****** things I didn't order. I try canceling the as soon as seen the bill. They said I had to email. I email many time and no response. I try calling they ask you to leave all your information. But no call back. I call my my bank as soon as possible to tell them not to pay them they said for me to call back in 2 days.

    Business Response

    Date: 05/05/2025

    Dear ******,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 

    We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

    If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

    Customer Answer

    Date: 05/05/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ********

  • Initial Complaint

    Date:04/26/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I initially ordered ONE pair of Sooth Relief compression socks & was charged for my initial order. However the company charge me again for 4 more pair socks which I NEVER ordered. This is fraudulent use of my credit card information and trust. I could never get your company to answer the phone or return calls. Please REFUND the ***** that your company fraudulently charged to me ****!

    Business Response

    Date: 04/28/2025

    Dear *****,

    We apologize for the inconvenience this may have caused you. We understand your concern and value your business with us.

    Upon full review of your complaint and our records, we are unable to find an order ID with the email and name you provided. Please provide the email address that this order was placed with along with the order ID. Once that information is provided and we can locate the order, this will help us investigate the matter thoroughly and ensure a swift resolution to meet your needs.

    Thank you for your cooperation, and we look forward to resolving this for you. If you have any further questions or concerns, please do not hesitate to reach out to us at *********************************************************************

  • Initial Complaint

    Date:04/17/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I intended to order one pair or the least expensive offering of socks. When I realized I was paying for more socks than I wanted, I try to cancel my order. I entered the information the website requested but the sent the order anyway. Now *** received another order some 30 to 60 days later. It appears that I am on auto shipment. This is not what I requested.

    Business Response

    Date: 04/21/2025

    Dear ********,

    We apologize for the inconvenience this may have caused you. We understand your concern and value your business with us.

    Upon full review of your complaint and our records, we are unable to find an order ID with the email and name you provided. Please provide the email address that this order was placed with along with the order ID. Once that information is provided and we can locate the order, this will help us investigate the matter thoroughly and ensure a swift resolution to meet your needs.

    Thank you for your cooperation, and we look forward to resolving this for you. If you have any further questions or concerns, please do not hesitate to reach out to us at *********************************************************************

    Customer Answer

    Date: 04/21/2025

     
    Complaint: 23220565

    I am rejecting this response because: I dont have sufficient resolution. I dont have an order number to attach. I did include a picture of the package the compression socks arrived in. 

    my email address is:

    *****************************************

    Sincerely,

    ******** *******

    Business Response

    Date: 04/28/2025

    Dear ********,

    Thank you for your response.

    I have managed to locate an order with the information you have provided, however it is registered under a different email address. Due to customer privacy policy, please complete the concealed email address below so we can proceed.

    ************************

    Looking forward for your response.

  • Initial Complaint

    Date:04/16/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered compression socks on 3-24-2025. I paid $50.91 for the socks, and what they company sent me was sleep patches instead of the compression socks. I would either like the socks or a full refund.

    Business Response

    Date: 04/17/2025

    Dear ******,

    Thank you for reaching out to us. We apologize for any inconvenience caused by the initial issue.

    We are pleased to confirm to you that we have received your request, and after a thorough inspection, the full refund has been successfully processed and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution.

    Once again, we sincerely apologize for any inconvenience caused. We appreciate your understanding throughout this process, and we're grateful for the opportunity to address your concerns. If there's anything else we can assist you with or if you have additional questions, reach out to us at *********************************************************************

  • Initial Complaint

    Date:04/15/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The website adds more pair of socks then you try to order and then charges you three times for multiple quantities of socks. Immediately after trying to order just one pair to try them out, we got charged22.90, ***** and ***** for 6 pairs of socks. So shipping and tax on what was supposed to be only one pair of socks we are paying over $70 for socks. Tried to cancel order immediately and representative said it was too late, they had already been shipped. Contacted them several times without a good solution and now they are asking us to return the socks on our dime and we won't receive our shipping costs back or return shipping costs. They also tried to have us keep all 6 pair of socks and refund half our payment, but when I said no to that then they ask you to return it but they keep the shipping costs! So either way you're paying for their misleading actions. This website is set up poorly and is a scam! It's obvious they prey on people that will just accept their tactics and just pay the price. I'm not one of them. I am asking for a full refund and return shipping costs on these socks that I will return if necessary, but if not, I will be contacting my credit card company and disputing this. This company needs to learn that they can't keep doing business like this. Please get me my refund, and shut.them down! It's obvious by the many complaints here and on other review sites that they are operating a poor business model.

    Business Response

    Date: 04/16/2025

    Dear Ed,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 

    We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

    If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

    Customer Answer

    Date: 04/23/2025

     We just received the credits to our credit card and can report we are satisfied with the resolution.

     

    Thank you,

  • Initial Complaint

    Date:04/14/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 1 pair of compression socks & received 8 pairs. My ****** card was charged twice. Once for $35.21 & a day later for $54.20. No one answers the phone. Its not even identified as a business on voice mail. They never returned my calls.

    Business Response

    Date: 04/15/2025

    Dear *******,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 

    We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

    If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

Soothe Relieve is NOT a BBB Accredited Business.

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