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Business Profile

Online Retailer

Soothe Relieve

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Reviews

Customer Review Ratings

1.06

Average of 65 Customer Reviews

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Review Details

  • Daniel B

    Date: 11/19/2024

    Daniel B

    Date: 11/19/2024

    They're a one way operation, take tour money but can't get refunds, ****** takes the money for them and they can't get a refund either. I ordered 1 pair for $17.95 and they automatically added 4 more pair for $60.91, I ordered size "LARGE " and they sent me size "MEDIUM" which "DON'T FIT" I tried canceling order right away within minutes and ****** said the money already went to merchant. Now I'm fighting to get a REFUND..

    Soothe Relieve

    Date: 11/21/2024

    Hello ******,

    We deeply regret the negative experience you've had with our company. We apologize for any inconvenience this may have caused you and appreciate your constructive feedback and your proactive approach to resolving the issue, as it provides valuable insights for us to enhance our services. Your dedication to ensuring a resolution is a testament to your commitment, and we are here to assist you further if needed. Thank you for sharing your feedback, and we are continuously working to improve our customer experience.

  • Janice D

    Date: 11/07/2024

    Janice D

    Date: 11/07/2024

    I ordered 1-pair (as seen in most of the reviews here) they are charging me ***** + *****. This company is fraudulent and Im reporting them to the government agency that oversees fraud.

    Soothe Relieve

    Date: 11/08/2024

    Hello ******,

    We regret the inconvenience you've faced with our company and extend our apologies. Your feedback is highly appreciated, as it aids us in striving for better service. We are pleased to inform you that we already successfully processed a refund to your payment method. We commend your proactive approach to seeking a resolution, and we stand ready to assist you further if required. Your insights are invaluable, and we are committed to improving our customer experience.

  • Maxine F

    Date: 11/05/2024

    Maxine F

    Date: 11/05/2024

    I wish I had checked this site. Soothe Relieve extorts you in so many ways. I ordered one pair, got charged for 4 more. I filled out a form to cancel my order within minutes. They still sent all 5 socks. There is no order summary before you pay so you are paying blind. All I got was smoke and mirrors when I tried to get the 4 socks removed. Extortion is the best way to describe my experience. I did not authorized the second order for 4 additional pairs. Once you select what you want, you need to refuse a number of additional items before you get to check out. The request forms disappear into some ether. Take pictures of all transaction, do you have proof you submitted forms. The whole thing is a circus. They have your money. Little recourse once you pay. Hopefully you pay only for what you order because you cant see what you are paying for until you have paid. Less than one star.

    Soothe Relieve

    Date: 11/06/2024

    Hello ******,

    We sincerely apologize for the less-than-ideal experience you've had with our company. Your feedback is important, and we value your input as it helps us make improvements. We're grateful for your proactive approach to finding a solution, and we're here to assist you further if necessary.

    Thank you for sharing your thoughts, and rest assured that we are dedicated to enhancing our customer experience.

  • Jim J

    Date: 10/17/2024

    My experience was terrible. I ordered one pair. They informed me they were sending 8 pair and charged my card. By phone one hour later I was told it was too late to change the order but I could keep half of the 8 at a discount. The socks do not fit me well at all. Their customer service people are unwilling to help. I will never use this company again.

  • Daniel P

    Date: 10/05/2024

    Daniel P

    Date: 10/05/2024

    I would like my money back. I contacted customer service 3 times to let them know that I do not want the order anymore. I told them that I want a full refund or to not charge me at all. I feel that I have been ignored, and that all they want is more money from customers. If I still do not get my full refund I will have to contact a lawyer or police. However, I hope BBB can help me through this. I need the money for something else. Also I contacted them 2 times in less than 2 hours for refund and return policy. It has been frustrating, irritating, and annoying matter. Please help me get my refund. I ordered one pair of socks and then they charged me for another 4 pair of socks that I did not select which was more expensive than I expected.

    Soothe Relieve

    Date: 10/07/2024

    Hello ******,

    We sincerely apologize for the less-than-ideal experience you've had with our company. Your feedback is crucial, and we truly value your input as it guides us in making improvements. Our customer support team is already actively working on this case to ensure it is resolved promptly and to your satisfaction. We're grateful for your proactive approach to finding a solution, and we're here to assist you further if needed.

    Thank you for sharing your thoughts, and please rest assured that we are committed to enhancing our customer experience.

  • Louis D

    Date: 09/25/2024

    Louis D

    Date: 09/25/2024

    Ordered a pair of their socks showing for the reduced price of $17.95 + $4.95 shipping. They charged me $60.91. On their site it said I could cancel the order prior to it being 6 hours old. Tried but they didn't respond until way later at night saying they couldn't because it was already processed to ship. B.S.!!! These people are click baiting people with deals they have no intention of honoring!

    Soothe Relieve

    Date: 09/30/2024

    Hello *****,

    We deeply regret the negative experience you've had with our company. We apologize for any inconvenience this may have caused you and appreciate your constructive feedback and your proactive approach to resolving the issue, as it provides valuable insights for us to enhance our services. Your dedication to ensuring a resolution is a testament to your commitment, and we are here to assist you further if needed.

    Thank you for sharing your feedback, and we are continuously working to improve our customer experience.

  • racquel w

    Date: 09/17/2024

    racquel w

    Date: 09/17/2024

    my order did not go through but they keep trying to charge my card and I to call my back to cancel my card thank god for fraud alert.

    Soothe Relieve

    Date: 09/18/2024

    Hello *******,

    We deeply regret the negative experience you've had with our company. We apologize for any inconvenience this may have caused you and appreciate your constructive feedback and your proactive approach to resolving the issue, as it provides valuable insights for us to enhance our services. Your dedication to ensuring a resolution is a testament to your commitment, and we are here to assist you further if needed.

    Thank you for sharing your feedback, and we are continuously working to improve our customer experience.

  • Tom R

    Date: 09/14/2024

    Tom R

    Date: 09/14/2024

    It is clear to me that this company is intentionally perpetuating continued fraud upon unwitting individuals.I have reported to the fraud department at ****.

    Soothe Relieve

    Date: 09/16/2024

    Hello ***,

    We sincerely apologize for the less-than-ideal experience you've had with our company. Your feedback is important, and we value your input as it helps us make improvements. We're grateful for your proactive approach to finding a solution, and we're here to assist you further if necessary. Thank you for sharing your thoughts, and rest assured that we are dedicated to enhancing our customer experience.

  • Julia L

    Date: 09/13/2024

    Julia L

    Date: 09/13/2024

    I tried to order 1 pair of socks this morning. When the confirmation arrived I had another 4 pairs of socks added on. Since there is no telephone number, I have been trying to cancel this order all day. All I get is a response to verify my email. I am really sorry that I didnt check BBB before ordering. What a scam!!

    Soothe Relieve

    Date: 09/16/2024

    Hello *****,

    We deeply regret the negative experience you've had with our company and apologize for any inconvenience this may have caused. We appreciate your constructive feedback and your proactive approach to resolving the issue, as it provides valuable insights for us to enhance our services. Please know that our customer support team is already actively working on your case to ensure a swift resolution. Your commitment to finding a solution is greatly valued, and we are here to assist you further if needed.

    Thank you for sharing your feedback, and rest assured that we are continuously striving to improve our customer experience.

  • BRENDA R

    Date: 09/08/2024

    BRENDA R

    Date: 09/08/2024

    this company is a scam! I ordered 1 pair of socks for $17.97 and received a charge on my credit card for $85 canadian. I cancelled the order within 1 hour of purchase when I received the order confirmation email. I have since been back and forth with them and they are offering 50% refund that I will not accept and they should have cancelled the entire order according to their policy of 6 hours.I have blockeed them as they keep soliciting other items.STAY AWAY FROM SOOTH RELIEF!!!!!!!

    Soothe Relieve

    Date: 09/09/2024

    Hello ******,

    We sincerely apologize for the less-than-ideal experience you've had with our company. Your feedback is crucial, and we truly value your input as it guides us in making improvements. Our customer support team is already actively working on this case to ensure it is resolved promptly and to your satisfaction. We're grateful for your proactive approach to finding a solution, and we're here to assist you further if needed.

    Thank you for sharing your thoughts, and please rest assured that we are committed to enhancing our customer experience.

Soothe Relieve is NOT a BBB Accredited Business.

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