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Comify Limited

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 19 total complaints in the last 3 years.
  • 19 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/22/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business was unwilling to refund a product that they were unwilling to deliver to me. The **** does not deliver to my apartment but they insisted on using **** anyways. When the package was returned to them I asked again that they use a different carrier. They refused and refused a refund request. They said they could only.reship the product, but they were unwilling to change the carrier, and they were unwilling to reship it until they knew it would be received. In other words, they were unwilling to send it to me and unwilling to refund. They ****** money and ran.

    Business Response

    Date: 03/31/2025

    Dear *******,

    Thank you for your patience. We have reviewed your case and see that we will not be able to proceed with your refund because a chargeback case has been initiated from your side.

    Unfortunately, it is impossible to issue a refund when a dispute is in progress. In this case, there are 2 options available:
    If you can lift the chargeback with your payment provider, we can proceed with the refund request from our side.
    If lifting the chargeback is not possible, please note that the outcome will be decided by your payment provider, not by us as the merchant.

    Additionally, please be aware that the chargeback resolution process might take up to 30 days and once the payment provider makes the decision, we will not be able to proceed otherwise.

    Please let us know how youd like to proceed and if theres anything else, we're here to help in any way we can.

  • Initial Complaint

    Date:03/21/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 19, 2025, I ordered 2 boxes of sleep patches - price was advertised at $22.95. The confirmation order # is *************. There was no review page to confirm what was charged. It just quickly reverted to a completed check out page. Upon reviewing my credit card, I saw that I was charged an additional $39.80 for 4 more boxes that I did not order. I immediately contacted the seller, and told them that I did not order the additional boxes. I asked them to cancel the part of the order for the 4 additional boxes.They informed me that the order had already been processed and was ready for shipping. I found that odd since only 4 minutes had transpired. Consequently, they shipped the full 6 boxes of product, and I immediately returned the package without even opening it. It has been almost a month, and I thought that they would have contacted me about receiving the package and offering a refund, but I have not heard from them. I would like my money back, as I do not have the product.

    Business Response

    Date: 03/31/2025

    Dear Phaeacia,

    Thank you for your patience. We have reviewed your case and see that we will not be able to proceed with your refund because a chargeback case has been initiated from your side.

    Unfortunately, it is impossible to issue a refund when a dispute is in progress. In this case, there are 2 options available:
    If you can lift the chargeback with your payment provider, we can proceed with the refund request from our side.
    If lifting the chargeback is not possible, please note that the outcome will be decided by your payment provider, not by us as the merchant.

    Additionally, please be aware that the chargeback resolution process might take up to 30 days and once the payment provider makes the decision, we will not be able to proceed otherwise.

    Please let us know how youd like to proceed and if theres anything else, we're here to help in any way we can, you can reach out to us at *******************************

    Customer Answer

    Date: 04/09/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Phaeacia White

    Customer Answer

    Date: 04/23/2025

    Hello,

    In regards to my Case #23098752, the seller - Comify Limited, has failed to follow through with the agreed resolution which was a refund in the amount of $39.80.  They said, "...we can proceed with the refund request from our side".  Instead, they sent me the following email:

    Paola (Wellamoon)

    Apr 16, 2025, 21:53 EDT

    Hello Phaeacia,

    Thank you for reaching out to us.

    I want to clarify that once a chargeback process is initiated with your bank or credit card issuer, we are unable to process a refund from our end, regardless of the outcome of the chargeback.

    This policy ensures the integrity and finality of the financial process involved.

    Should you have any further questions or require additional assistance, please don't hesitate to contact us.
     
    Kindly, *****
    Wellamoon team
    As stated in the original complaint, they have the merchandise. It was sent back over a month ago.

    Please advise on what processes need to be taken to further this claim.

    Thank you.

    Sincerely,

    Phaeacia White

  • Initial Complaint

    Date:03/12/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company seems to operate with several names ( Comify LLC, *********, and *******. so Im not sure who to address this complaint to. Or if they are even legit. I placed an online order for sleep patches at $14.90. But in the checkout process several other pop up offers were shown. I clicked DECLINE both times and finished the check out process via ******. When it was finished I saw I was charged for the 2 other items I declined. I immediately tried to reach them to cancel the order but was not able to reach anyone who was interested in helping me. The response was too late! Already processed & shipped although it had just happened. I wrote to them MULIPLE TIMES asking to cancel and told them I was over charged for items I didnt agree to. They didnt care. I did read in their email that I could return items for a refund if approved. Today the *** arrived and I contacted them again to see how to return the pkg unopened but no one has gotten back to me. I dont trust this company and I dont want to do business with them. I want to return everything and get a refund! They seem shady and after reading complaints it shows a pattern!

    Business Response

    Date: 03/24/2025

    Dear ******,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 

    We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution.
    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

    If there's anything else we can do to assist you or if you have additional concerns, please let us know.

    Customer Answer

    Date: 03/27/2025

     After I complained to BBB This business refunded my money as I requested. They are sketchy for sure and based on other complaints Ive read they have done the same to others. 

    Thank you for your help!

    Sincerely

    ****** Wells 

  • Initial Complaint

    Date:02/21/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Feb 9, 2025. I ordered one knee protection sleeve. They kept asking me if I wanted other offers, I thought I said NO to all of them. When I get my bank statement, I see that they charged me twice. Both times for 4 knee protection sleeves. But at different prices! I was charged $54.95 & also $70.80! The one sleeve was supposed to be$28.95. I called the company. They said that the order was all ready shipped out and there was nothing that they could do. I got the package about a week later. 8 knee protection sleeves!! I can not find any info about the company, to try to return them. I think I should get a full refund. They tricked me into buying 2 sets of 4 sleeves! Thank you, ********* *********

    Business Response

    Date: 03/06/2025

    Dear *********,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 

    We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

  • Initial Complaint

    Date:02/20/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This was an offer for pain patches and I ordered 2.I checked on ****** and the company ordered 2 which is what I wanted but then they ordered again 4 patches which I didnt agree to.I tried to stop the charges with ****** but they want a copy of the agreement and because I ordered on my phone I have no copy of a agreement.

    Business Response

    Date: 03/12/2025

    Dear ****,

    Thank you for your patience. We have reviewed your case and see that we will not be able to proceed with your refund because a chargeback case has been initiated from your side.

    Unfortunately, it is impossible to issue a refund when a dispute is in progress. In this case, there are 2 options available:
    If you can lift the chargeback with your payment provider, we can proceed with the refund request from our side.
    If lifting the chargeback is not possible, please note that the outcome will be decided by your payment provider, not by us as the merchant.

    Additionally, please be aware that the chargeback resolution process might take up to 30 days and once the payment provider makes the decision, we will not be able to proceed otherwise.

    Please let us know how youd like to proceed and if theres anything else, we're here to help in any way we can.

  • Initial Complaint

    Date:02/20/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2boxes of foot pads on 22jan 2025.When I got my confirmation email it had added another order for 6 boxes. I was billed $60.91 +$39.80. I spoke to someone who gave me credit for $39.80 and stopped that order. But was told the other order was already processed for shipment . I would have to wait till the order came and return it which I did .Sent a copy of *** tracking number . to verify delivery and it was delivered on 5Feb. I filled out a return request but it did not have any options for my reasoning for return. I ticked off not as expected . I sent the box back on Jan 30th and it arrived on 5th Feb. I sent tracking number to verify.multiple times ..so now they are saying items are as stated in the ******** CLOSED .I dont think so. I want my $60.91 back . Plus Im out ***** in shipping.

    Business Response

    Date: 03/05/2025

    Dear ******,

    We apologize for the inconvenience this may have caused you. We understand your concern and value your business with us.

    Upon full review of your complaint and our records, we are unable to find an order ID with the email and name you provided. Please provide the email address that this order was placed with along with the order ID. Once that information is provided and we can locate the order, this will help us investigate the matter thoroughly and ensure a swift resolution to meet your needs.

    Thank you for your cooperation, and we look forward to resolving this for you.

  • Initial Complaint

    Date:02/09/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product from them, then cancelled the order shortly afterwards by email. The item was still shipped and upon receiving said item I immediately returned it and it was delivered back to the seller on February 4th 2025 as per the tracking information. I filed a complaint with ******* and they closed the case the Same day it was opened. I then sent a copy of the closed complaint to the seller and they claim they never received a confirmation from ******. Ive sent Numerous emails to the seller and they keep sidestepping the matter. The following is the tracking information for the return. **********************

    Business Response

    Date: 02/20/2025

    Dear ****,

    We apologize for the inconvenience this may have caused you. We understand your concern and value your business with us.

    Upon full review of your complaint and our records, we are unable to find an order ID with the email and name you provided. Please provide the email address that this order was placed with along with the order ID,*********************** is not an order ID). Once that information is provided and we can locate the order, this will help us investigate the matter thoroughly and ensure a swift resolution to meet your needs.

    Thank you for your cooperation, and we look forward to resolving this for you.

    Customer Answer

    Date: 03/11/2025

    This company is playing bs games! Now they want the email address and the order number to investigate this issue when theyve had all the information all along. Im fed up with this company and I will be leaving a negative review on this matter along with forwarding it to my states Attorney Generals office. They owe me ***** for a product I returned because it caused me negative effects after using two of the twenty patches that was sent. Therefore 18 were returned at my expense and they still havent settled this matter!

  • Initial Complaint

    Date:02/04/2025

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with this company for sleep patches. I wanted to try the 30 day supply for *****. When I went to purchase, it was confusing with pop up ads, and more auto pay options for other products. It was so confusing, I got tired of dealing with it, so I got out of the website. I didn't think I even purchased anything. The next morning I wake up with an email from ****** for an order confirmation. I thought that was fine, I really wanted to try the patches. But then, I noticed another new charge for ***** and an autopay subscription attached. I reached out to ****** to see if they could fix the issue, and then the company. I explained that somehow there was 2 orders placed, and needed the one for *****m canceled. Today after several emails, I get a sorry, it's already shipped message. That is ridiculous! I emailed right after I placed the order--they had plenty of time to stop or cancel my second order that only got placed due to their sketchy scam when checking out. I have 2 college degrees...I can't imagine what this company could scam the elderly with. I even told them that I wanted to try the patches, but did not want the 4 boxes. They were given plenty of time to cancel the order, but chose not to. This isn't fair, especially with the scam when checking out on the website.

    Business Response

    Date: 02/12/2025

    Dear ******,

    Thank you for your patience. We have reviewed your case and see that we will not be able to proceed with your refund because a chargeback case has been initiated from your side.

    Unfortunately, it is impossible to issue a refund when a dispute is in progress. In this case, there are 2 options available:
    If you can lift the chargeback with your payment provider, we can proceed with the refund request from our side.
    If lifting the chargeback is not possible, please note that the outcome will be decided by your payment provider, not by us as the merchant.

    Additionally, please be aware that the chargeback resolution process might take up to 30 days and once the payment provider makes the decision, we will not be able to proceed otherwise.

    Please let us know how youd like to proceed and if theres anything else, we're here to help in any way we can, you can reach out to us at *******************************

    Customer Answer

    Date: 02/12/2025

     
    Complaint: 22897348

    I am rejecting this response because: I have cancelled the ****** case and will not be content until my money is returned. 

    Sincerely,

    ****** *****

    Customer Answer

    Date: 02/18/2025

    Here is the proof that I canceled the case the company was referring to.
    They should be able to give back my money now as stated in their response

  • Initial Complaint

    Date:01/28/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered sleep patches and the price was $45 and then they had you can add on tea I didnt order any add on. I was charged the $45 and then 2 minutes later another charge popped up for$39.80. I didnt order the $39.80 I called credit card company and told them and i emailed the company directly and told them I didnt order it. They said it had already shipped. I said it couldnt ship in 20 minutes. They said were sure you will like the other product. I demanded the refund on the $39.80 that I didnt order and they declined said it had shipped.

    Business Response

    Date: 02/06/2025

    Dear ****,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 

    We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

    If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *******************************

    Customer Answer

    Date: 02/07/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** *****

  • Initial Complaint

    Date:01/22/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I attempted to order TWO boxes of patches for a total of $28.85. Once order was processed in ******, there had been an addition order of FOUR more boxes added as another transaction (See screenshot). I I started immediately trying to contact the company and got no response, When I did get a response it was the next day, and obviously a "canned" response, essentially saying tough luck, but order has already shipped etc. 1. From what I am reading in other BBB cases, this is a common business practice for this company 2. They stated the order was shipped Monday Jan 20th by **** which is impossible since that was a Federal Holiday. This company is not credible and I would expect a full refund.

    Business Response

    Date: 02/06/2025

    Dear *******,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 

    We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

    If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *******************************

    Customer Answer

    Date: 02/07/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* Keith ******

Comify Limited is NOT a BBB Accredited Business.

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