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Business Profile

Online Shopping

Comify Limited

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 19 total complaints in the last 3 years.
  • 19 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/07/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 29, I ordered some sleep patches but had a change of heart within a couple hours after I bought the product **** attempted to cancel the product but I was told that was not an option that I would have to wait till the product arrived, which I did. When it arrived, I sent it back intact with the tracking number and number of patches and followed the refund policy. I was also told this was not a reoccurring purchase, but when I went to my ****** account, I found that indeed it was. I immediately canceled the reoccurring monthly charges for these patches, which I thought were a one time deal when I bought them. I spoke to a **** *** via emails at Comify,LTD who related to me that because I opened up a dispute with ****** because of how this was handled, they would have to wait till ****** made their decision. Theyve made their decision. Its been finalized and Ive not been refunded my money nor are they answering my emails that Ive been sending since the beginning of the year to find out what the status of my refund is. I sent those patches back all intact and according to their policy for refund

    Business Response

    Date: 02/06/2025

    Dear ****,

    Thank you for your patience. We have reviewed your case and see that we will not be able to proceed with your refund because a chargeback case has been initiated from your side.

    Unfortunately, it is impossible to issue a refund when a dispute is in progress. In this case, there are 2 options available:

    If you can lift the chargeback with your payment provider, we can proceed with the refund request from our side.

    If lifting the chargeback is not possible, please note that the outcome will be decided by your payment provider, not by us as the merchant.

    Additionally, please be aware that the chargeback resolution process might take up to 30 days and once the payment provider makes the decision, we will not be able to proceed otherwise.

    Customer Answer

    Date: 02/07/2025

     
    Complaint: 22782261

    I am rejecting this response because: The charge off has been resolved by ****** and is no longer an issue. It has been dropped. 

    Sincerely,

    **** *****

    Customer Answer

    Date: 02/13/2025

    I have enclosed copies of what ****** has sent to me regarding the dispute. I opened up with them regarding *********/Comify. comify keeps claiming that theres a dispute open against them. It has been closed. Heres proof of it.
    Thank you.
    **** *****

    Business Response

    Date: 03/10/2025

    Dear ****,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 

    We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

    If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *******************************

  • Initial Complaint

    Date:12/20/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 11 I went online and purchased a pack of foot pads from this company. After placing the order, a bunch of other screens popped up and I thought I put not interested in all of them but somehow my purchase went from $17.95 to $60.91. I never received a receipt. I tried to file through ****** but that didn't work. I also reached out to the company that just keeps making excuses on why they can't work with me. Most recent, I am being told that I cannot return my product because I have a case open with ******, even though I showed them the proof that my case with ****** was over. I just want to send this back and get my money back

    Business Response

    Date: 01/02/2025

    Dear ********,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 

    We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

    Customer Answer

    Date: 01/13/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** *******

  • Initial Complaint

    Date:12/11/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered ONE item, seller added more stuff I did not want. Would not cancel order within 30 minutes of the order, the shipped all the items, I returned all the items on my own dime that they received 11/29. I still have not seen a refund. I went through ****** and they have been no help so this complaint is about them too.

    Business Response

    Date: 01/02/2025

    Dear ****,

    Thank you for reaching out to us.

    After carefully reviewing our records, we found that a refund of $39.80 was successfully processed on December 15, 2024. However, we regret to inform you that the remaining amount could not be processed due to a chargeback filed on your payment method.

    We truly understand how important this matter is to you and sincerely apologize for any inconvenience this may have caused. If you have any concerns or need further clarification, please dont hesitate to reach out. We are here to assist you in any way we can.

    Thank you for your understanding.

  • Initial Complaint

    Date:12/09/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered patches for knee pain and received 6 boxes a few months ago. Now, i got charged $ ***** and received a new set of 6 boxes. But I didn't agree to a subscription. I've been trying to find a contact number for this company - COMIFY Limited - so, that I can return the recent 6 boxes I received since the product didn't work for me and I will be having knee replacement in a couple of months. So, I want to return the the boxes and get a refund.

    Business Response

    Date: 01/27/2025

    Dear *****,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 

    We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

    If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *************************************

  • Initial Complaint

    Date:12/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was billed by this company twice. I have never heard of them and have no idea how they got my information, but I consider this fraud and I consider it a crime and I want a refund for all of my money.

  • Initial Complaint

    Date:11/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are automatically withdrawing money from my account for ordering sleep patches. They do not have authorization and they seem to have no way to contact them

  • Initial Complaint

    Date:11/18/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction date 11/17/2024. Shopping cart was not a real, functional cart as it did not offer ability to review and approve purchase but instead every addition to "cart" functioned like a "buy now" and there was no way to edit and approve what would normally be in the cart. In this case, several items were added or duplicated, not by me, and were processed immediately. No customer support was available to correct this in a timely manner. No contact information for the company was available on ****** web site. Other complaints I read are very similar to what I describe.

    Business Response

    Date: 12/31/2024

    Dear ***,

    We apologize for the inconvenience this may have caused you. We understand your concern and value your business with us.

    Upon full review of your complaint and our records, we are unable to find an order ID with the email and name you provided.

    Please provide the email address that this order was placed with along with the order ID.

    Once that information is provided and we can locate the order, this will help us investigate the matter thoroughly and ensure a swift resolution to meet your needs.

    Thank you for your cooperation, and we look forward to resolving this for you. 

  • Initial Complaint

    Date:11/01/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered knee pads to try them. Then I started getting a lot of email and I unsubscribed and thought it was over. Yesterday I was charged for more knee pads, which I did not order or want. I contacted the company and they said it was too late to cancel, but they would cancel future orders. I feel this was unfair and deceiving and I asked for a refund, which they refused. The attached info illustrates the misleading information. I feel taken advantage of as I am 78 years old.

  • Initial Complaint

    Date:09/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered one pack to try of their sleep patch product. They processed a second order of four packages for $39.80 without my permission. I noticed on the same day as the original order and asked them to cancel the second order. They did not and billed and shipped this second order without my permission. They have refused to refund this second order. The business appears to have multiple names: Comify Limited, ************ and *********.

Comify Limited is NOT a BBB Accredited Business.

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