Business Profile

Pharmaceutical Manufacturer

Abbott Laboratories

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pharmaceutical Manufacturer.

Complaints

This profile includes complaints for Abbott Laboratories's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

208 total complaints in the last 3 years.
104 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/18/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
As mentioned from other consumers I am having problems with Abbott Labs Libre3 sensors and application for IPhones. I have a iPhone X Abbotts rep told me to upgrade from 16.1 to 16.5. Even though it is 16.5 wasnt compatable with Libre3. My iPhone automatically updated from 16.0 to 16.1 and my sensors started to fail. Even though Abbott replaces them Im still wasting my time dealing with these updates. Apple updates the software to prevent hackers and viruses. So I tried to wait until Abbott approved 16.7.5. Never happened sensors continued to have to be replaced at one point had to replace 5 within a few weeks. As my iPhone started having internet issues I contacted Apple support. Apple had me go to Best Buy have them try to get Wi-Fi to work. Best Buy verified IPhone X 16.7.5 was backed up to the cloud. Then reset the phone. Finally all the data down loaded and Wi-Fi would work. But here is the route of the problem. Libre3 app does not allow Abbotts web page Libreview to sync with the application Libre3. I tried to contact Abbott management because the call center in Manual for Abbott Labs could not understand the concept of exporting the customers historical data so the the Abbott Labs application Libre3 could import the customers data. A week went by with no glucose monitor. My glucose is now off the charts. All because I was waiting for Abbott *************** to call me back and tell me how to import the data. Well when they did call I was either asleep or at a doctors apt. When the technical person did call and left the number no extension or any way to contact the technical people back. One has to start all over again with the call center who barely can speak English. Finally after getting low on glucose and almost passing out I had to install a new sensor and pray it would help me control my glucose. So far not eating is working to lower it from.a high of 312. I had called my endocrinologist to see if they knew how to down load the historical data.
Business Response
Date: 03/04/2024
Abbott Diabetes Care has multiple records of our attempts to resolve and address this customer's complaint by explaining the current available product functionalities to the customer.
We even had a specialist reach out as recently as 21FEB2024 to further explain to the customer.
However, the customer remains unsatisfied and demands services and product functions that are not available.
The customer then proceeds to make various unwarranted, abrasive, and threatening remarks towards both Abbott Diabetes Care and Abbott Diabetes Care representatives.

Given the customer's hostilities, ********************** is unable to further discuss this complaint with the customer at this time.

Thank you,
Customer Answer
Date: 03/04/2024

Complaint: 21312249

I am rejecting this response because:
because Abbotts Lab to fix the software issues. And hostile yes as I have lost my data because of their refusal to keep up with IOS software releases, holding customers hostage. Had Abbott Labs kept up with software Apple would not have instructed me to reset the phone due to hacks that Apples updates when applied in a timely manner would have prevented the phone needing reset. That reset caused me to lose my data history. Im not the first to deal with this problem. Yes Im upset!! Its clear Abbott will do nothing to satisfy customers having this problem until it is forced to by the FDA!

Sincerely,

***********************
Business Response
Date: 03/08/2024
The customer requested for services from ********************** **************** that fall outside of warranty procedures and therefore cannot be provided. The customer's product recommendations and concerns have been documented which may be evaluated for potential future improvements. In the meantime, Abbott Diabetes Care **************** has already explained to the customer the product features and functionalities that are currently available on multiple occasions.
Customer Answer
Date: 03/09/2024

Complaint: 21312249

I am rejecting this response because: many have filed complaints with also the **** Abbott Labs wont fix their problems until the Government forces them to from the complaints filed with the **** This complaint against Abbott Labs is made by me on behalf all those who Abbott Labs have failed to provide a useable service to free of software errors causing patients to loose their data and even phones.

Sincerely,

***********************
Initial Complaint
Date:02/15/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Last month I purchased the Abbott freestyle libre sensor kit from my local pharmacy. These sensors are advertised as IOS apple iPhone compatible. Before using the sensors I downloaded the app and found out that it isnt compatible with iPhone 15, which was released in September 2023. I contacted Abbott and they said I needed to purchase their reader, $87, not covered by insurance. Today I purchased the reader and it doesnt work. I contacted their help line via telephone. They asked me what was wrong and I told them it wasnt prompting me to set up date and time. They said they would send me a return kit and I could take the faulty reader to ***** and ship it back. I asked them to send a prepaid label call tag via ***** because **** doesnt deliver here and the nearest ***** location is 30 minutes away. The rep had very poor communication skills I had to constantly repeat myself and ask him to clarify what he was saying. Now I have a faulty reader(some have actually been recalled due to a fire hazard), sensors I cant use (and will expire) and I have spent over $200. I want a full refund without their shipping shenanigans. Abbott is misrepresenting their products and should be fined.
Business Response
Date: 03/12/2024
Abbott Diabetes Care **************** was able to speak with the customer to better understand their complaint then provided education and assistance with using the product.
Customer Answer
Date: 03/12/2024

Complaint: 21300988

I am rejecting this response because:
Their devices are unsafe. The reader is a known fire hazard. The reader/sensor gives inaccurate readings 100% of the time which is dangerous for diabetics who are using
their medical devices to monitor their blood sugar. I have routinely checked my blood glucose with their devices and with 2 other devices. The Abbott device was 20+ points above
or below the regular finger ***** monitors. Their equipment is seriously dangerous and their refund procedure is a nightmare.

Sincerely,

*************************
Business Response
Date: 04/03/2024
Hello BBB Customer Relations,
We would like to information you that regarding BBB Complaint ********, Abbott Diabetes Care **************** has made additional attempts to address the customer's concerns by explaining the product's intended use, but the customer was not interested in further discussions.
Regards,
Su
Customer Answer
Date: 04/03/2024

Complaint: 21300988

I am rejecting this response because:
The product (reader and sensors) dont work and results with the device and sensors are inaccurate. There are many, many reviews stating this. They know their product isnt accurate and they continue pushing it on consumers. Their responses to consumer complaints are nothing but another way to market their products. I waster good money for the reader and sensors that dont work and are dangerous,

Sincerely,

*************************
Initial Complaint
Date:02/15/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Freestyle-Libre2. This type of device, with all its bells and whistles, is not a good tool for helping monitoring and controlling your blood glucose. In 4 days I had to twice replace the sensor because it was faulty. I called the Manufacturer and they were going to send me one replacement. There are continued issues with the sensors. Most importantly they are not accurate. Enough so, they could be a danger to you by either not taking your insulin when needed or over using your insulin. Simply, the readings given are very inaccurate on a consistent basis. If you have one of these, I would suggest stop using it. If you are considering one, don't get it. If one thing is obvious, their quality control needs significant adjustments. While only 4 days, I am done with it. 4 days is more than adequate to test the device.
Business Response
Date: 03/01/2024
Abbott Diabetes Care **************** was able to speak with the customer on ********* to gather additional information to better understand and address their complaint. Abbott Diabetes Care **************** provided the customer with education on product usage and eligible replacement product.
Initial Complaint
Date:02/12/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a diabetic and rely on the Abbot freestyle libre 3 14 day CGM system. I have had my last 3 monitors start giving incorrect reports on my glucose level, all when they were about 3 to 4 days from the 14 day period. When I call the freestyle customer care number I am told my sensors would all be replaced at no charge to me, when the customer service representative put me on hold 2 times to verify my address to ship out the product he came back and said the expiration date had expired on the sensor I was currently wearing and none of them would be replaced due to the expiration date. This is incorrect as he told me all 3 sensors expired on the same date, January 30, 2024. I said the one in my arm had been expired by one day given the information he supplied me but it had the same problem as the previous 2 sensors so the problem is with the product not the expiration date. The representative transferred me to a resolution representative per my request. This representative was rude, I ask him 2 time to listen to me and not interrupt me. He continued to tell me there was nothing he could do so I ask to speak to his superior, he said there was nothing I could do and wouldnt connect me to anyone else. I ended the conversation and hung up. I would like Abbot to fix there problems and send me the 3 replacement sensors. in addition the first representative told me they were behind on the Apple ** and the version I was using (the latest one) was not supported, if they are not going to keep up with the ** then Abbot should inform its customer base of this because it can be incredibly dangerous to our health and wellbeing.
Business Response
Date: 03/01/2024
Abbott Diabetes Care **************** was able to speak with the customer on ********* to discuss their complaint and explain the warranty policy. The customer acknowledged and understood the policy and Abbott Diabetes Care provided replacement products as a courtesy.
Customer Answer
Date: 03/04/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:01/31/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 31, 2024 I called customer service for the FreeStyle Libre device. I indicated that after signing up for a free trial advertised on their website, opting out of providing a phone number on the form (which was an available option), I was not receiving a confirmation email with instructions on how to proceed. The person that spoke to me asked for my name and asked me why I wanted to use the device. I indicated that I was diagnosed with pre diabetes. She asked twice if I was diagnosed with prediabetes or diabetes, and I confirmed it was prediabetes. She then proceeded to asked for all my personal information claiming she was trying to find the information I had submitted online before calling. I gave her all my personal information, including the phone number I had opted not to provide on the form, as I was misled to believe she was helping me process the free trial. After she had obtained and reconfirmed all my personal information, she said I was not eligible because I had a diagnosis of prediabetes versus diabetes. I asked her why would she extract all of my personal information after I had told her it was prediabetes, and she simply said she apologized. Conclusion: this company is not ******* clear on their website that the free trial excludes prediabetes, and customer service misleads customers to believe they are helping them sign for the trial as prediabetics when in reality they are only extracting as much information as possible even when they know they will deny you the free trial in the end for commercial purposes. I request that they change the website to CLEARLY indicate prediabetics are excluded from the free trial so that people do not share personal information for no reason, and that they confirm that they have deleted all the personal information that they obtained from me by misleading me to believe they were helping me sign up.
Business Response
Date: 02/09/2024
Abbott Diabetes Care **************** has made several attempts to connect with the customer but have been unsuccessful. The call attempts were made on 02FEB2024, 05FEB2024, and 06FEB2024. Additionally, Abbott Diabetes Care **************** have left voicemail messages with contact instructions for the customer, but have yet to hear back from the customer.
Customer Answer
Date: 02/12/2024

Complaint: 21226230

I am rejecting this response because: I only received one voice message, saying they wanted to speak with me, they left a name a number. However, when you call, you get a general answering message with options and it us unclear which option to select to speak to "Rosylyn from Escalations". They should have also informed me through BBB from which number they would be calling. Therefore, my claim remains unresolved, and I urge them to respond in writing here to my claim versus claiming they have called me from general numbers where there is no clear instructions on how to reach the person that has called me.

Sincerely,

*********************************
Business Response
Date: 02/22/2024
Abbott Diabetes Care **************** was able to speak with the consumer on 13FEB2024 to discuss their concerns and provide additional information regarding eligibility. The call ended well and there were no further questions from the consumer.
Initial Complaint
Date:01/18/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Libre 3 Freestyle reader is not compatible with the IPhone Updates, when we contacted both ******* and Libre 3 it was discovered that their App is not compatible with the updates. The current sensor stopped functioning when the I phone updated, the sent a replacement sensor which also did not work. My prescription filled again and billed my insurance for 2 more sensors and the Libre 3 ***************** has absolutely no information as to when their system will be compatible. In the meantime, my spouse requires medical monitoring and their only suggestion is to purchase a reader device. On a ************************* plan this is an out of pocket purchase for a medical device required by a dr simply because their program cannot maintain their app to accomodate a phone update. To me these charges should not be billed to the insurance company or myself, as this is a failure on their system. They should not be billing insurance companies for replacement sensors on devices that are malfunctioning due to incompatibility. They only posted notices on their site for the Freestyle 2 their was no notices to their clients regarding the Freestyle 3 Sensor malfunctions.
Business Response
Date: 01/26/2024
Abbott Diabetes Care **************** reached out on *********, *********, and *********, but have been unsuccessful in getting a hold of the customer. Voicemails have been left with contact instructions, but Abbott Diabetes Care **************** have yet to hear back from the customer.
Initial Complaint
Date:01/14/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The issue is with an alarm that sounds when BG is low <55. The alarm is extremely loud + piercing + annoying etc. When I acknowledge the alarm it will just go off again FULL volume repeatedly until your BG is >55. If you happen to have food/drink on hand it would still take at least 10 minutes to raise BG high enough to silence the alarm, but in the meantime it will keep going off at full volume. I am not deaf nor am I elderly ,my hearing WAS fine but the person who decided to make this the default alarm volume should be sued , fired or slapped. Once I acknowledge the alarm that means I AM AWARE OF SITUATION you do not need to harass me until you get said outcome. For one it's my phone ,correct ? My sensor, correct ? Ok great so why the fxxk would you think it was OK to preset anyone's default volume that high ? If I was in a meeting or an important conversation I'd drive directly to Abbott and discuss in person with the genius that made this thing. Nevermind that roughly 1/5 of them don't work either. I went online and a post from Abbott themselves gives instructions on how to lower the volume. However it is a LIE , as you go to the page where they tell you to turn OFF override alarm only to see a message saying that "overtime alarm can not be turned off" and the on/off switch does NOT go to OFF?? I've seen THOUSANDS of complaints when other customers online. It's not that the alarm alerts repeatedly, it's the volume of the alarm itself. I was recently at a job interview and thank God this thing alarmed a few minutes after I left the interview. I'd even go as far as to say the alarm is dangerous and could damage your hearing , especially when wearing headphones. Either way they need to do their jobs and provide a real way to lower the volume in the app. My ears were (past tense) fine passing hearing test at work so as of now I'm wondering how much could one get in damages if you were to have hearing impacted by something that's supposed to help save your life ?
Business Response
Date: 01/26/2024
Abbott Diabetes Care **************** reached out on *********, *********, and *********, but have been unsuccessful in getting a hold of the customer. Voicemails have been left with contact instructions, but Abbott Diabetes Care **************** have yet to hear back from the customer.
Initial Complaint
Date:01/10/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought an ABBOTT COVID 19 Self-Test kit from ******* Pharmacy in ************ ** ***** for $ ***** plus tax = approx. $ 17.--. At home, when I wanted to do the test, I found that the drop tubes were empty, meaning ABBOTT produced them with empty drop tubes. The drops are necessary for the test. When I wanted to return it to ******* Pharmacy, they could not process it for a refund, as such items are non-returnable. I emailed ABBOTT to request a refund. The email address which was printed on their information sheet turned out to be invalid, and my email was returned to me. ABBOTT has no contact information for product related problems and refunds. Basically, what they are doing is selling invalid COVID 19 Self-Tests, and their email address on the information sheet is also invalid. This is a SCAM. ******* Pharmacy staff told me they had this problem with other people as well, incl. one of their own staff. -------------------------------------------------------Copy of email rejection by ABBOTT:Error Icon Message blocked Your message to **************** has been blocked. See technical details below for more information.The response from the remote server was:550 5.4.1 Recipient address rejected: Access denied. AS(201806281) [MW2NAM12FT113.eop-nam12.prod.protection.outlook.com 2023-12-18T20:56:40.490Z 08DBFF99FE27ECC6]
Business Response
Date: 01/15/2024
At Abbott,the health and safety of our consumers is our top priority, and we take all customer complaints seriously. Thank you for bringing your concern to our attention. We were able to confirm that this situation has been addressed by our representatives. If you have additional questions, please call us at **************, Monday through Friday, 8:30 a.m. to 5:00 p.m. (EST).
Customer Answer
Date: 01/15/2024

Complaint: 21118282

I am rejecting this response because:
If this is your response to my complaint to the BBB, you need to communicate with me via the BBB in an effort to resolve this complaint. I did NOT request a replacement kit. I requested a REFUND. Please respond to my complaint on the BBB web site and follow the BBB guidelines.

Sincerely,

***********************************
Business Response
Date: 01/19/2024
Dear ***********************************,
Thank you for your message. We understand the importance of addressing your concerns in accordance with BBB guidelines and appreciate your preference for a refund over a replacement kit.

We will promptly respond to your complaint on the BBB website,adhering to their guidelines for resolution. In the meantime, we'd like to inform you that we have issued a refund to you in the amount of $17. Thank you.
Customer Answer
Date: 01/22/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would like to state however that the case should be closed when I receive the check in the amount of $ 17,-- from Abbott at my address in your file, which Abbott has as well. I am giving my address again, for the record: **************************************************************************. Abbott should mail their check to this address please, preferably with a proof of mailing, so they can not claim they mailed a check to me if they don't do so. Abbott has a lot of fraud cases against them, known to our goverment and millions of consumers. When I receive the check, I will inform you. Meanwhile, I thank your BBB very much for your excellent assistance. It is due to your diligent work that these kinds of problems can be resolved.

Sincerely,

***********************************
Initial Complaint
Date:12/26/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The following was originally posted as a review on 12/13/23:Libre 3 consistently does not work! It is always between ***** points lower than an actual blood ***** reading. Abbott likes to blame this on "lag time". This is extremely dangerous for a diabetic who only relies on this cgm instead of doing a fingerstick. I started with Abbott's Libre 3 in October. The majority of them do not work, scan or give an interstitial reading within ***** points of actual blood sugar. In fact, Abbott has had to send me replacements & the most recent (today) will not scan! Never, ever did my T1D husband have these problems with his DexCom CGM. As an RN, I can truthfully say, Abbott seriously needs to be investigated by the *** due to their misleading product and the false readings it gives leading to detrimental damage to the health of their customers.The most recent sensor replacement they sent me has been innaccurate as much as 100 points.
Business Response
Date: 01/12/2024
Abbott Diabetes Care **************** made attempts to reach the customer on *********, *********, *********, and ********* by phone, but have been unsuccessful. However, we have been notified in writing by the customer that they only wish to report their concerns and does not wish to speak with Abbott Diabetes Care **************** to troubleshoot the issue at this time.
Customer Answer
Date: 01/15/2024

Complaint: 21057359

I am rejecting this response because:
The only calls I have received are from my contacts or spam. I get at least 10 various spam calls daily that I do not answer. My Caller ID has not shown any calls from Abbott. They know how to get in touch with me via Messenger. They also have my phone number to text me.
I have communicated with their customer service team numerous times via Messenger and am asked the same redundant questions over & over. One only has to see the numerous complaints they've had about their CS ***** They are inept & do nothing but stall on refunding money while making excuses as to why their product isn't working.
I was sent an email from them last Friday stating they wanted their defective merchandise back. I replied I paid for these items out-of-pocket & if they want these items back they will need to send me a prepaid shipping label. Of course, they have yet to respond. A reputable company would be more than happy to pay shipping to return their defective items! Especially when peoples' live are at stake! They're either to cheap to spend a few buck or get sp many complaints it would be cost prohibitive for them.
What's it going to take? A person sleeping while going into a diabetic coma, dying & then a lawsuit for them to face reality their product is defective?
My glucose readings were always ****** points lower than with a blood fingerstick. Just think of the many diabetics who rely on this device alone to track their glucose & the damage that is being done to their bodies. I can guarantee the people who swear by this device don't do fingersticks to make sure their interstitial readings coincide with Libre 3.
Sure, I'd be more than happy to talk with someone from Abbott but they must have a medical background. Surely, such a large pharmaceutical company actually has a certified diabetic educator on staff. Seriously, I don't know what else there is to discuss. As I've told them repeatedly through Messenger, my extremely brittle T1D husband never had this issue with ******. It was always accurate within ***** points, never fell off & there was never any need to contact them because their product works! It saved his life on several occasions & gave us peace of mind. Libre 3 has only caused me nothing but wasted money & stress.
*********************************, RN
Business Response
Date: 01/26/2024
Abbott Diabetes Care **************** made additional attempts to reach the customer by phone on ********* and *********, but have continued to be unsuccessful and have unable to leave a voicemail for the customer.
Customer Answer
Date: 01/29/2024

Complaint: 21057359

I am rejecting this response because:
I did not receive any calls from Abbott.
If they truly wanted to reach me they have my email and Messenger info. Just another one of their excuses.

Sincerely,

*********************************
Business Response
Date: 02/06/2024
Multiple call attempts have been made, but Abbott Diabetes Care **************** have been unsuccessful with reaching the customer and the voicemail box is full, so no message can be left for the customer. On *********, an email has been sent to the customer with contact instructions, but ********************** **************** has yet to hear back from the customer.
Customer Answer
Date: 02/06/2024

Complaint: 21057359

I am rejecting this response because:
The only communication I wish to have with this company is via written communication as I do not trust them. They have been nothing but a waste of my time, not only with their defective products, but also with their constant excuses, avoiding the issues, lack of licensed medical personel, and just plain ineptness.

Sincerely,

*********************************
Initial Complaint
Date:12/22/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I started using the Freestyle Libre 3 as more convenient and accurate way to check my blood sugar. It has been everything but that. Ive had so many issues with the sensors. I received inaccurate reading that couldve put me at risk of my health. Giving me repeated low reading. The app is faulty also disconnected from the device constantly. Ive called customer service many times and have issues with the replacements I received. I had given up over the summer and was suggested by my doctor to give it a try again. I got 2 refills, one worked fine the second one within 12 hours started malfunction and give inaccurate readings and then I received an error message to replace. I was told because its passed 30 days from my prescription then I am not eligible for a refund. Being that diabetes supplies are expensive even with insurance they should be willing to give a refund when their product has repeated issues.
Business Response
Date: 01/12/2024
Abbott Diabetes Care **************** spoke with the customer on ********* and was able to set expectations regarding refund eligibility process. Abbott Diabetes Care **************** is now waiting for the customer to provide additional information to determine what the customer may be eligible for.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Abbott Laboratories is NOT a BBB Accredited Business.