Complaints

This profile includes complaints for Abbott Laboratories's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Abbott Laboratories

  100 Abbott Park Rd Abbott Park, IL 60064-3500

• 

  Abbott Laboratories

  6501 Weston Pkwy Ste 370 Cary, NC 27513-2312

• 

  Abbott Laboratories

  4900 Hopyard Rd Pleasanton, CA 94588-3344

• 

  Abbott Laboratories

  2400 Walden Ave Buffalo, NY 14225-4745

• 

  Abbott Laboratories

  6300 Bee Cave Road Austin, TX 78746

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was directed by Abbott Libre customer care, to replace a Libre 2 reader that had malfunctioned. A replacement was sent via ***** and lost by the carrier. This was reported to *****, who instructed me to have the shipper re-ship, which I did. A second replacement was sent with a sensor and return kit, which was delivered completely waterlogged. This was also reported to ***** and Abbott Libre customer service. A new return kit was sent and new order placed for a sensor and reader. I did not receive anything and contacted Libre support. I was told the order was rejected and a new order was placed. This has occurred 3 times and by design, there is no way to escalate. The call center agents speak poor English, which makes the process difficult and lengthy. It is also by design, that Abbott does not have a way to contact them directly, to bypass the inept call centers. I have been told they cannot send replacements and all promises of doing so, have been rejected, because I was already sent replacements. There is no way that I can find to resolve this. I have returned a reader and sensor, in the return kit I was sent a third time. Abbott needs to file a claim with ***** for the lost package and the damaged package and stop putting the burden on me. They want me to purchase a new reader, which is not going to happen. The last case number I was given, is in the form.

  Business Response

  Date: 03/05/2025

  Hi - 

  The original order from ******* was reported by the carrier as "delivered" with proof by way of a photo that is available through ***** tracking can be found here - ****************************************************************************************************;

  The customer reported the package as stolen. Although companies are not responsible for theft, Abbott made an exception in good faith and provided the customer another replacement. There is proof of delivery for the second package as well and can be found here - *****************************************************************************************

  Since 2 readers have been verified as delivered to the customer's address, ******************** feels it has met its obligation and has acted in good faith to reliably get the customer a replacement. 

  Additionally, Abbott maintains that this issue should be addressed with the carrier by the customer. 

  Sincerely - 

  Abbott ************* Customer Support

   

  Customer Answer

  Date: 03/05/2025

   
  Complaint: 23012456
  
  I am rejecting this response because:

  The first delivery was not reported as "stolen". It was not properly delivered, as is shown by the photo. ***** has specific instructions on file, to deliver to the front door of my home. It was not, it was left on top of a pool heater near the garage, which is not used to enter or exit the home. We experienced high winds and the package was not where it was shown in the photo. I assumed it was blown away and not found. The second package was delivered completely waterlogged, the contents destroyed and then shipped back to Abbott,* IN GOOD FAITH*, in a return kit.

  ***** claims are not initiated by the recipient. A claim with ***** must be initiated by the shipper. I did report the issues with both deliveries to ****** but Abbott is refusing to follow through on their end of responsibility, as the shipper. I was told by ***** to report the loss of both deliveries to the shipper and request replacement, which Abbott is refusing to do.
  
  Sincerely,
  
  **** *********

  Business Response

  Date: 03/11/2025

  Hi - 

  Abbott stands by the denial for a 3rd reader replacement. We also stand by the statement that it is the recipient's responsibility to take up delivery discrepancies with the shipper.

  Abbott has fully met its obligation with respect to this case. 

  Sincerely, 

  Abbott Diabetes Care Customer Support

  Customer Answer

  Date: 03/12/2025

   
  Complaint: 23012456
  
  I am rejecting this response because:

  FedEx has advised me, that the claim must be filed by the shipper. Particularly in the case of the January misdelivery, due to the amount of time that has passed.  I have sent a total of two readers to Abbott, via their return kits and have received nothing. The first reader was sent to them as a result of a recall, due to lithium ion battery issues. The second was returned because it was damaged by the shipper (with a sensor). They tell you they will re-ship and you need to return, but they don't. Now they have their products and I have nothing, they stole from me.
  

  Abbott continues to deny any responsibility, uses a third party shipper to further insulate themselves from liability and places the burden on the patient. There is no way to contact them directly, by using third party call centers with no means to escalate to Abbott.

  Abbott has exercised bad faith, by selling defective products and not standing behind them. Abbott needs to make this right, but they refuse. I am not going to purchase a reader out of pocket to solve this. I am not going to continue dealing with Abbott's lousy defective products and will move to a competitor's product and highly recommend everyone else do the same.

  There must be an agency that will deal with this, that has more teeth than BBB, which is a toothless lion and Abbott knows it. Very dishonest company....AVOID FREESTYLE LIBRE PRODUCTS!!!
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:02/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am 39 weeks pregnant and I was diagnosed with gestational diabetes and my endocrinologist prescribed me freestyle libre 3 sensor. I purchased the product on December 3rd 2024 and opened one sensor and it did not worked. So I called the customer care @ ********** and explained them the situation and they tried all the solutions to help with the sensor but it dint worked and they promised me to refund my money. They asked me to email the receipt of purchase and product pic with lot number and serial number which i did on 4th December 2024. They confirmed that everything is good and I will receive a refund in 4 weeks, but its going to be 3 months and they haven't refunded my money. Every time I call them they just make an excuse and tell me that somebody will get back to me but nobody does and they don't reply my email too. So at this point I need your help to get my $224.99 back. They have really stressed me out and not returning my money. I need your help. 

  Business Response

  Date: 02/28/2025

  Hi - 

  I have found the request and will get a current status. 

  Sincerely - 

  Abbott Diabetes Care Customer Support

  Customer Answer

  Date: 02/28/2025

   
  Complaint: 23001093
  
  I am rejecting this response because: they have been telling me that they gonna update the status since last 3 months and nobody is getting back. At this point I need my refund back ASAP.
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 03/11/2025

  Hi - 

  The customer's refund check was mailed on February 28th. 

  Please allow 2-3 weeks delivery time - 

  Sincerely, 

  Abbott Diabetes Care Customer Support

• Initial Complaint

  Date:02/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Abbott industries is refusing to replace faulty/defective/ broken sensors. I had to replace 4 sensors in one night they wouldn't register in there app and never worked. Called the company and explained what happened. They asked for information on my phone. I gave them everything they asked for. They said they had to send me to another department because of how many sensors I've had replaced. Apparently they set a hard number at 10. I was then told that they will not replace my sensors. They believe my request is fraudulent. But that's impossible it's there app there sensors there is no way for me to change the data in there app. It's impossible at my end. Bottom line I bought there product with a reasonable assumption that they work as stated. There is no mention of limiting returns if broken or defective. All there legal jargon is solely to protect them from litigation nothing about failures. I also believe they have flagged my account and killed my app as I've never had ,4 sensors not ever even two in the same day fail. There refusal to refund is criminal and goes against California consumer protection policies. This is also a medical device and is required by law to operate as described with very limited failure. I believe they have a failure rate of more then 50% and they are hiding the data from the *** so they can keep a bad product on the market.

  Business Response

  Date: 02/25/2025

  Hi - 

  In reviewing the customer's account, we see a high volume of replacements. This alerts us that the ***'s for this particular customer, and not indicative of our overall failure rate, are impeding the customer's ability to effectively monitor their glucose. Since this is a patient safety concern, we recommend that the customer speak to their *********** professional or Doctor, as simply replacing more and more sensors does not seem to be effective. They may be able to suggest a possible alternative means of glucose testing that will be more effective in this specific case. Customer/Patient safety is of paramount importance to Abbott, so these frequent failures should be addressed.  

  Sincerely - 

  Abbott Diabetes Care Customer Support

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an MRI ordered in October, 2024, which cannot be performed without an Abbott representative being available to temporarily change my pacemaker settings for the scan. It's been almost 4 months and the representative refused to come to town for the appointment. Generally, Abbott's default has been to not respond to hospital scheduling requests and when they have responded they literally told the scheduler that it wasn't worth their time to travel for one person's scan or they have lied claiming that I have repeatedly missed appointments. This level of "service" is disgusting. They should not be allowed to implant life saving devices for which they refuse to also provide any basic service.

  Business Response

  Date: 03/31/2025

  Thank you for bringing your concern to our attention. At Abbott, the health and safety of patients who utilize our products is our top priority, and we take all complaints seriously. We look forward to speaking with you about this concern. Please call us at *************** Monday through Friday, 9:00 a.m. to 5:00 p.m. PST

• Initial Complaint

  Date:02/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a freestyle Libre 3 device thats advertised to work for 15 days. It only worked for seven. I paid over $100 for this and the customer service line refuses to help me. They said they will not reimburse me and they will not send me a renewal why because I used it for my pet. When my vet prescribed for me so I can get. They seem more than willing to help me and until they found out that I did it for a dog and then immediately they said that they refused to help me and they will not they could, but they will not. Im being very clear they said that they will not not that they cant. They will not and then they started giving me a whole bunch of reasons why and I said theres that thats ridiculous. The device is stapled to him. Hes not going anywhere. Its shocking to me also that the Internet is filled with complaints about these devices. Im not the only person internationally. People are complaining that these devices dont work the amount of time that it is advertised for this is a bold face lie to the consumer. 

  Business Response

  Date: 02/25/2025

  Hi - 

  Unfortunately, Abbott will not replace sensors used on pets/animals. 

  Each product insert clearly states that the product is for use on "persons" and failure to comply with the indications on the insert will void the warranty. 

  Additionally, since Abbott is a Federally regulated and monitored company through the ***, replacement would indicate that Abbott supports the product even when used outside the indications which could subject the company to fines and penalties. 

  We regret that the product failed for this customer but cannot accommodate this customer's request. 

  Sincerely - 

  Abbott Diabetes Care Customer Support

  Customer Answer

  Date: 02/27/2025

   
  Complaint: 22918452
  
  I am rejecting this response because:  Your focusing on the fact that I used it for a dog.  You advertise this product to work for 14 days.  This product dies at 8, 9, 10, 11, and so on. 

  You are flat out being dishonest in your advertistment.   How can you offer a product for 14 days and then when it does not work you refuse to fix and you hide behind regulation.  This is not a small issue.  ************ is full of stories of people whos devices fail.  

   

  you need to correct this as this is misleading consumers and you know it.  

  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 02/28/2025

  Hi - 

  The product was not tested for animals. 

  Abbott maintains that we cannot replace the product due to all the previously outlined reasons, and regrets that the product did not meet expectations - 

  Sincerely - 

  Abbott Diabetes Care Customer Support

  Customer Answer

  Date: 02/28/2025

   
  Complaint: 22918452
  
  I am rejecting this response because:
  
  

  this isnt about the product being used on animals, this is about your advertising.  You say its 14 days.  It is not.  according to many, many devices are not working.  Just do a simple ****** search.  There are way to many people complaining on line about your product. 
  

  what is Abbot going to do regarding this false advertisement? 
  

  clearly your devices fails when humans use it.  

  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:01/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The product in question is the Similac 360 ********** Ready-to-Feed Baby Formula, 2-fl-oz Bottle I had my child 5 years ago and I used to buy this product for my newborn due to the convivence of it. The product used to come with the ****** ring and the ******. However, the product I recently purchased for my newborn, the ****** ring and ****** wasn't included. Additionally, it's so costly for a one time use ****** ring/nipple. Reference below:************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************* *************************************************************************************

  Business Response

  Date: 01/30/2025

  Dear ****** ****,
  
  We understand your frustration and want to help. While some Similac Ready to Feed products come with ******* included, our 12-packs and some of our larger case quantities do not. We understand you spoke with our Similac team on January 27, 2025 regarding your concern, and rest assured your feedback has been shared with the appropriate area. Additionally, the complimentary coupons and reusable Similac Infant ****** and Ring units have been requested, which should arrive to your provided address in the next few weeks.
  
  Should you have any additional questions or concerns,feel free to contact the Similac Consumer Relations team at **************, M-F from 8:30am-5pm, ET and reference File# ******.
  
  Sincerely,
  
  Consumer Relations
  Abbott

• Initial Complaint

  Date:01/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm diabetic. I'm using Abbott Labs Freestyle 2 glucose monitor to provide necessary information for insulin injections. I receive the sensors through ********/***** *****, 6 or 7 sensors each time. Of the 6 or 7 some (or many) don't function. The last batch 3 failed, I returned 2, they were replaced. The third one was refused by Abbott Labs. They stated that I had returned 13 sensors in the last 6 months and intimidated that I was doing something wrong. The sensor is faulty and wouldn't start. I replaced it with one that did start. Abbott insisted that I contact my doctor about this issue. He's responded that he's never heard of this response before. We had a conversation with **** (at Abbott) with a ******** advocate in a conference call, he wasn't quite as rude with the advocate as with me but he told me that Abbott will no longer accept any requests for product satisfaction from me. I've been black balled for requesting replacement for a faulty product too many times. And according to ****, I'm at fault, not their product. HELP!

  Business Response

  Date: 01/28/2025

  Hi

  Spoke to customer and able to come to an amicable solution. 

  Sincerely - 

  Abbott Diabetes Care Customer Support

  Customer Answer

  Date: 02/20/2025

  Complaint: 22862331
  
  I am rejecting this response because: Weve had our endocrinologist contact his Abbott *** about this issue. He had said he had heard about this kind of response from Abbott about sensor failure. The *** was to get right back to him, were still waiting. The issue of faulty sensors will never be resolved. How the manufacturer responds to the consumer and the failure of their product isnt working. At least with their very negative attitude with me. Stating that I returned 13 sensors in 6 months. Look further back, I returned far more than the **************************** someone at Abbott. *** at Abbott resolved the issue of one faulty sensor, what about the potential future failures? If past performance is any indication of whats ahead I need to know if Abbott will stand behind their product. Ive been blackballed by Abbott, Im at fault for using the Freestyle 2. A great product WHEN IT WORKS. ***, Abbott Labs, good luck with future sales, youve lost me as a customer. I gave rave reviews on the surveys after ***orting failed sensors, about the product. Abbott has failed as a company to honor the performance of their product. ******* an alternate manufacturer will get my business. Im sure sensor failure is endemic to the method, Im sure theyll have a better attitude in dealing with customers who need help.

  Sincerely,
  
  ******* ******

  Business Response

  Date: 02/21/2025

  I've read Mr. ********* response. 

  Abbott closely monitors the Quality of the Freestyle sensors as required by the *** and ***orts accordingly as required by Federal law. While we are disappointed to lose Mr. ******* as a customer, and understand his frustration, ***** maintains that the overall Quality of the sensors is within the expected rate. We understand that the most important factor is patient safety and wish Mr. ******* much success in reliably and safely monitoring his glucose in the future.

  Another of Mr. ********* same complaint was handled separately by the Abbott sales *** who received it from Mr. ********* health care provider. As a result, a post issue analysis was conducted which included the original call transcript and the call recordings which spurred the complaint. We thank Mr. ******* for highlighting this incident as it gave us the ability to examine our actions and apply adjustments aimed at delivering less than favorable news. These actions were communicated to the Abbott Sales *** for delivery to Mr. ********* health care provider. A follow up on that will be done today to make certain the message was communicated back to the HCP.

  Sincerely - 

  Abbott Diabetes Care Customer Support

• Initial Complaint

  Date:01/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was getting freestyle libre2 sensors, when the reader says replace, not working, or it falls off, etc, i replace it. Abbott was replacing them, i would fill out the form, and they would send me a box to drop the defective ones at a ***** location, and then Abbott would send me new ones to replace the defective ones. i have had so many defective ones, Abbott said i have exceeded the limit for replacements. Abbott has been paid for these defective sensors. i have paid for them thru co-payments. so, i have 5 defective sensors they will not replace, and i am doing without. this is not fair to the consumer, **** want compensation for a defective product. i have all 5 defective sensors in the original boxes.  

  Business Response

  Date: 01/27/2025

  Hi - 

  We spoke to the customer and were able to come to an amicable solution. 

  We now consider the matter resolved - 

  Sincerely - 

  Abbott Diabetes Care Customer Support

   

   

  Customer Answer

  Date: 01/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:01/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Free Style Libre 3 sensor and reader on prescription from my vet. The sensor was defective. I reported it to Abbott and asked that the sensor be replaced. They told me that this use violated the warranty. When asked to provide the warranty, they said that it wasn't in writing and that there was nothing they could send me. A defective product is a defective product.

  Business Response

  Date: 01/23/2025

  Hi - 

  Abbott will not support warranty claims for sensor use on animals. Our product indications quote "persons" and not animals. 

  Indications can be located at ************************************************************************

  Additionally, since we are regulated, supporting a product outside it's intended use could expose Abbott to possible penalties and fines by the regulating government entities such as the **** 

  Sincerely - 

  Abbott Diabetes Care

   

  Customer Answer

  Date: 01/23/2025

   
  Complaint: 22838767
  
  I am rejecting this response because Abbott refuses to provide a copy of the warranty.
  
  Sincerely,
  
  ***** *********

  Business Response

  Date: 01/27/2025

  Hi - 

  Abbott maintains that we cannot replace sensors that were used on animals. Please refer to the following statement on animal use at our Customer Support site - ************************************************************************************************************************************

  Additionally, included with every sensor, there is an insert. On that insert the warranty statement is as follows -

  "To the extent allowed by law, the FreeStyle Libre 3 Sensor is
  provided to you as is. Abbott hereby disclaims all warranties
  (express, implied, and statutory) with respect to the Sensor,
  including, but not limited to, the implied warranties of
  merchantability and fitness for a particular purpose. There
  are no warranties which extend beyond the description on the
  face hereof.

  The statement above, in ****** terms states that warranties will not be honored when used outside of the description provided on this package insert. That statement in the same insert is as follows - 

  Indications for Use
  The FreeStyle Libre 3 Continuous Glucose Monitoring System is a real
  time continuous glucose monitoring (CGM) device with alarms capability
  indicated for the management of diabetes in persons age 4 and older. It is
  intended to replace blood glucose testing for diabetes treatment decisions,
  unless otherwise indicated.
  
  

  Sincerely - 

  Abbott Diabetes Care

   

  Customer Answer

  Date: 01/28/2025

   
  Complaint: 22838767
  
  I am rejecting this response because: the sensor is defective without regard to use.  It is a known defect and there is a hotline set up to handle complaints.  When I called, I was told that the  sensor would have been replaced had I used it for me or my family.  It didn't even register.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:01/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No Refund for Faulty Sensors On June 5, 2024, I purchased two FreeStyle Libre 14-day sensors from CVS Pharmacy for $63.91. Unfortunately, within the first two weeks, both sensors detached and failed to function properly. I contacted Abbott customer service, and they promptly sent two replacements. However, the same issue occurred with the new sensors; they would stop working whenever they were slightly bumped, and they did not stay attached. After experiencing issues with the second set of replacements, I reached out to Abbott customer service again. They instructed me to obtain my receipt and email it, along with my date of birth and a request for a refund, to ********************************************** On October 3, 2024, I complied and sent all the required information. I received a response asking me to send my receipt to a different email address, ************************************** After emailing the new address, I did not receive any further communication. I contacted customer service again, and they informed me that I needed to wait longer as refunds could take 8-10 business days. I waited a month and still had not received my refund. After multiple calls to Abbott customer serviceover 12 in totalI was repeatedly placed on hold and transferred between departments. Eventually, I was told my case was being reviewed, and I would receive my refund shortly. I followed up via email on December 9 and December 16, but I received no response. On December 27, I finally received a call from a customer service representative who assured me that they were still working on my case and that someone would be in touch soon. However, as of January 20, 2025, I have yet to receive any updates or my refund. I believe I have been more than patient in this matter, and I am disappointed with the lack of resolution from Abbott.  

  Business Response

  Date: 01/21/2025

  Hi - 

  The status of this request has been requested from the refund team. Will respond accordingly - 

  Sincerely - 

   

  Abbott Diabetes Care

  Customer Answer

  Date: 01/25/2025

   
  Complaint: 22836143
  
  There was no attempt at resolution; just a statement given about looking into refund.
  
  ******** ******

  Business Response

  Date: 01/28/2025

  Hi - 

  Refund has been approved, and we are in the process of issuing a check. 

  Will update accordingly - 

  Sincerely - 

  Abbott Diabetes Care Customer Support