Complaints

This profile includes complaints for Abbott Laboratories's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Abbott Laboratories

  100 Abbott Park Rd Abbott Park, IL 60064-3500

• 

  Abbott Laboratories

  6501 Weston Pkwy Ste 370 Cary, NC 27513-2312

• 

  Abbott Laboratories

  4900 Hopyard Rd Pleasanton, CA 94588-3344

• 

  Abbott Laboratories

  2400 Walden Ave Buffalo, NY 14225-4745

• 

  Abbott Laboratories

  6300 Bee Cave Road Austin, TX 78746

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday, January 118, 2025 - I Placed A Call With ABBOTT LABORATORIES To Seek A Replacement For YET ANOTHER Faulty LIBRE3 Glucose Monitoring System Sensor "Disc". Since Starting To Use The LIBRE3 Product - I Have Attached 15 Of The "Sensor Discs" To My Arm - And ONLY 3 Have Worked For The (As Advertised/Promised) 14 Days! I Practically Have ABBOTT LABORATORIES On "Speed Dial" - Because I Have To KEEP ON Calling For A Replacement! Let Me State That - Apart From This ONE ISSUE - I Am Generally Quite Satisfied With The LIBRE3 Product - WHEN IT ACTUALLY DOES WORK!I Have To Pay The FULL $ ***** ******************************************************************************** & Pharmacy) I Don't Think I Am Being Unreasonable To Expect The Product To Perform AS ADVERTISED! What I Seek Is The Replacement Disc And A Guarantee That ABBOTT LABORATORIES Honor Their Agreement To Provide A Reliable, Product And NOT Refuse To Send A Replacement When Said Product CONTINUALLY Fails To Give Full Service/Satisfaction !Failing THAT - If They Choose NOT To Deal With This On-Going Issue - Well Then, LET'S SUE THE PANTS OFF OF THEM! I am Kidding, Of Course. I Just Want A Reliable Product To Help Me Manage My Insulin Intake. And, When Said PRODUCT Does NOT Work - I ********************************* To Take Responsibility & "Stand By" Their Product. They Have Decided NOT To Do So In THIS Instance - And - It Puts My Diabetes Management - Not To Mention - My General Health In Jeopardy!Please Contact Me.

  Business Response

  Date: 01/20/2025

  Hi - 

  In reviewing Mr. ******** account, we have found excessive replacements that indicate the product is not working. It's apparent that replacing more and more sensors is not effective for this customer. Unfortunately, as a result, this customer is not eligible for any further replacements. We will continue to review this data and update the account according to the most recent activity. 

  Sincerely - 

   

  Abbott Diabetes Care

  Customer Answer

  Date: 01/29/2025

   
  Complaint: 22828566
  
  I am rejecting this response because: 

  Thanx For The Prompt Response! I Would Like To Formally Request That You Reopen The Complaint Against ABBOTT!  Since They Have Refused To "Stand By" Their Product - And - Issue Me A Replacement,  I Should Like To Have The $98.00 I Spent On Purchasing Their Ultimately Worthless Product Returned To Me.  Rest Assured That I Will NO LONGER Be Using LIBRA3 - And - Have Made Inquiries About Having Their Direct Competitor  - (DEXCOM) Supply My Future Needs.

  All I Ask That ABBOTT LABORATORIES **************************************** on Their Faulty Product And Refund The FULL Price That I Have Expended.  For That - I Can PROMISE That I Will NO LONGER Use ABBOTT LABORATORIES For ANYTHING! In Future - I Will **** Make It My Business To Persuade Other, Fellow Diabetics To BOYCOTT ABBOTT LABORATORIES !!

  
  

  
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 01/30/2025

  Hi - 

  Abbott regrets the unfortunate experience of Mr. ****** and have made a decision to review the account history again. 

  Hopefully we will be able to come to an amicable solution with this customer given the history.

  Sincerely - 

  Abbott Diabetes Care Customer Support

• Initial Complaint

  Date:01/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, 1/15/25, while applying a new Freestyle Libre 3 glucose monitoring sensor right out-of-box, I unscrewed the cap of the container and applied the sensor to my right arm as I normally do. This time, however, applying the sensor caused me a lot of pain. Detaching the cap after applying the sensor was also extremely painful. I noticed there was an extra REAL needle inserted into the cap. I have never had this situation before, and was very concerned about what happened. I have been using this sensor for almost a year. I know the sensor comes with a very small and thin plastic needle that is used to constantly monitor my glucose numbers, and it is painless. So, to me, it was highly surprising to find a real needle with an edge in the cap, which is obviously what caused me so much pain. Attached I am including photos of the cap and the real needle it contained, along with a comparison of the sensor and the smaller plastic needle. I'm also including a photo of my arm to show where the needle perforated my skin, and the redness around it.I contacted customer service about this issue, but they did not properly address my concern. While they are sending a replacement sensor, I demand an explanation for why there was a real needle in the sensor that I received. My concern is that, if this issue is not addressed, how can I know for sure that this type of issue will not happen again to me, or to anyone else? I would imagine the business would want to prevent these types of issues as part of their Quality Control system.

  Business Response

  Date: 01/21/2025

  Hi - 

  We spoke to the customer and explained ********************'s Quality Reporting system as the customer felt very surprised that this happened. I explained that over millions of sensors, malfunctions can occur from time to time and every sensor has a needle in the applicator. She said she understood and appreciated the callback. Asked customer if there was anything else, and she said that she considers the matter closed.

  Sincerely - 

   

  Abbott Diabetes Care

   

  Customer Answer

  Date: 01/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *********-****

• Initial Complaint

  Date:01/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *****************************************

  Customer Answer

  Date: 01/15/2025

  I have an extensive cardiac history dating back to 2004. in 2013 while at the gym I went down. **************************************************************************************************
   I was told after that I was needing a ****
  It was implanted in 2013. In September of 2013 I was the first heart patient with 12 stents and an ICD to go coast to unassisted on a pedal bike. **********************************************************************************************;
   which I made national attention. In 2016 I was preparing and training for a second time from ****************** ****** to ************* ground Zero. We were contacted by St. Jude Medical that they wanted to document the trip in April of 2016. We agreed with ****** with rest of my sponsors to let them document the ride. they asked us to come to ******, **. They flew us from *********** to ******* CA. and on to the ****** site to do a talk for Employee appreciation day. We were flown back to ****** to continue or ride to ground zero. *************************************************************************************************************************************************
  We were asked to stop at ****************** and talk at the *************** there. *****************************************************************************************
   
  We were setting at a Fire Station 250 miles west of *************. We had just finished up making Breakfast and starting to pack up the Bicycles. When the call came in from **************** from ***** ********* that said my *** was just placed on a recall list.
  That date was Oct 10 2016. *****************************************
  I was advised not to ride anymore until they could figure out the problem. A group of Fire Fighters packed up our bicycles and put them in the truck and escorted us to ********** **. 5 days later I was led across the **************************************** by the ******************** and Fire Fighters From Both ** and ******** to the Big House. That's when I made contact with St. **** they said they were working on the problem. Here is an Article
  **************************************************************************************************************
  in 2016 Nov/Dec I was told as soon as they figured out the problem they would replace the ****
  2017 did another ride where St. **** was involved in and I had 2 stents placed at ******************************** in ****** ********************************************************************************************************************************************************************
  Where I road I bicycle with my Cardiologist and a couple of ********************* 24 hours after Radial stents placed. **********************************************************************************************************************************************************************************************************************************
  2017 I was asked to come Sylmar to talk again at their Employee Appreciation Day I did In August of 2017.
  I asked again about the **** I was told at that point that Abbott Had acquired **************** But I was Told it would be taken care of.
  2018 I road a bicycle from ******** to ********  *********
  Again I asked about I was told that it would be better to leave it in that I only had so much more longer to go.
  ******************************************************************************************************************************************************************
  2021 I was told the battery life again was almost up and to go ahead and do my bicycle ride from ******** ******** to ********************************************************************************************************************************************************************
  From ********* to *******************;*********************************************************************************************
  2022 No Contact
  2023 I was Told the battery was almost out again. I was told 9 months left.
  2024 I was told that when it runs out they would be charging my insurance company. that's not right its on a recall. When our car has a recall ****, *****, ****** the manufacturer replaces the part rather its broken or not. ( It's a recall ) I don't think its' right that the American public should have to pay for a recall. So in my snooping around I found out that. That in July 8, 2021 Article inclosed
  ******************************************************************************************************
  
  --

  Business Response

  Date: 02/04/2025

  Thank you for bringing your concern to our attention. At Abbott, the health and safety of patients who utilize our products is our top priority, and we take all complaints seriously. We look forward to speaking with you about this concern. Please call us at *************** Monday through Friday, 9:00 a.m. to 5:00 p.m. PST.

  Customer Answer

  Date: 02/28/2025

  Complaint: 22814811
  
  I am rejecting this response because: They call and then they ghost. They keep trying to run out time. This is typical.
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 03/03/2025

  Abbott takes all concerns seriously and is committed to addressing the issues raised. We will continue to work closely with the consumer to resolve these concerns and will be in contact shortly.
  

  Customer Answer

  Date: 03/04/2025

   
  Complaint: 22814811
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:01/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 11, 2024, I purchased a 12-week Lingo plan. On December 18, 2024, I contacted ***** customer support to inquire about an Android app, as I was dissatisfied that Lingo was only compatible with iOS. I was informed there was no Android app and no timeline for development.On December 22, 2024, I requested to cancel my Lingo subscription and receive a refund, as I could not use the product without an Android app. I was told a refund would be processed. (Multiple confirmations)On December 25, 2024, I was informed by ***** that a refund was not necessary, as I had used all the biosensors. I clarified that I had only used a few biosensors and had many unused ones, and did not even receive a few, and a refund was once again promised. On December 26, 2024, I was told the refund was denied because I had not canceled the order within 30 days of my original purchase. ***** customer service then informed me that because the order was canceled, no further biosensors would be shipped. I inquired multiple times for clarification and was eventually told that I would not receive a refund or the remaining biosensors I had paid for.Desired Resolution:I am requesting a refund for the biosensors I paid for but did not receive. ************ refusal to provide a refund or deliver the product I paid for is a breach of contract and constitutes fraudulent business practices. I am prepared to take legal action if necessary.Supporting Documentation:I have included relevant email correspondence with ***** customer support as evidence.Additional Notes:******* customer support was inconsistent and provided conflicting information throughout this process. They failed to adequately address my concerns and did not adhere to their own policies. I was informed multiple times that a refund would be issued.

  Business Response

  Date: 01/31/2025

  Thank you for bringing your concern to our attention. Our records show that a full refund was initiated on January 13, 2025. If you did not receive the refund in your account, please contact us at ************, 9am-9pm EST, 7 days a week, so we may research your transaction.

• Initial Complaint

  Date:01/09/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've purchased the FreeStyle Libre 14-day CGM sensor from Abbott & have used it successfully for 5 months. I just started a new sensor. My iPhone successfully scanned the sensor 5 times, then quit. I've made 3 phone calls to Abbott to troubleshoot. First, they said it's the sensor and are sending a new one. I put on a new sensor & it doesn't work. They're sending another sensor and told me the problem is with the iPhone **, that their app isn't compatible. They said I should revert my iPhone back to an older **. They are evasive and shady about their developers addressing the ** issue so that the sensor will be scanned on my phone. I'm consulting with Apple & just asked Abbott for contact info for a tech person so that the ***** expert can speak with them in my upcoming Genius Bar Appointment. ***** won't revert the ** because it will mess up my phone. A supervisor named ***** from Abbott was evasive and unhelpful. I had to end the call, as he showed zero interest in resolving the issue. Refused to provide contact info for me to share with *****. He insists there is nothing they can do. This is now fraud. Abbott is selling a sensor that doesn't work because they won't keep up w/the iPhone technology. Their solution seems to be that I'm stuck w/the non-working sensor or their resolution is for me to s**** up my phone because they refuse to even troubleshoot. How is this even legal? 

  Business Response

  Date: 01/14/2025

  Hi - 

   

  Outbound call placed by Abbott Customer support. Customer unavailable. Left voicemail. Will update accordingly

  Customer Answer

  Date: 01/17/2025

   
  Complaint: 22789447
  
  I am rejecting this response because:
  Hello, 
  
  With regard to ID ********, I received a voicemail from Abbott and returned the man's call, but have received no follow up from him.
  
  I also had to speak to customer support about a question and referred to the situation. 
  
  The Supervisor named ******, who told me to contact him via email, left me a voicemail asking me to call but the phone number is out of service each time I attempt to reach him. He has failed to respond to follow up emails. 
  
  Best, 
  ***** ****
  

  
  

  
  Sincerely,
  
  ***** ****

  Business Response

  Date: 01/20/2025

  Hi - 

   

  At Abbott we value our customer's privacy. This customer has previously requested through a Consumer channel "please do not call" and as such are unable to place an outbound call. The original call was placed outside of our normal phone system. In order to place a call, we must make a request that the customer be removed from our "do not call" list. as such requests involve a customer's privacy, there are internal approvals to requisition before any calls can be placed. We are in the process of clearing the hurdles needed for such approvals. 

  Thank you - 

   

  Abbott Diabetes Care

  Customer Answer

  Date: 01/20/2025

   
  Complaint: 22789447
  
  I am rejecting this response because:
  

  I have never heard of their alleged "Do Not Call" list and so thus never requested to be placed on such a list, so Abbott's assertion is inaccurate and rather ridiculous. Given my experience with Abbott, it does not surprise me that they would create such an excuse rather than providing respectful, intelligent, responsive customer service. This is next-level, though. I will give them credit for creativity on that excuse.

  I was told to call the Supervisor named ****** back, but the number didn't work. Now they're saying that I requested to not be called - as I was trying to honor the request made by the person who seemed to be the most helpful in resolving the mess made by Abbott? How does that make any sense?

  This is a disrespectful, and frankly, dishonest response by Abbott. 

  It is also not a surprise, given the experience I've had with "Customer Support" at ********************.

  Perhaps they are trying to hide the fact that their representatives do not know how to troubleshoot and have not been trained to respond intelligently to the well-documented issue with iPhone **s and FreeStyle Libre 14-day sensors, in that the *** chip in the ** breaks, thus making it impossible to scan the sensor.

  **********************************************************

  It's only the job of their tech team to be on top of such issues and respond with a troubleshooting mindset - rather than telling a customer to revert her iPhone to an OS that is 4 systems old. I was told that ***** won't do this (correct, because it's not possible), but that my phone carrier would, which is utter nonsense. 

  Further, their tech Supervisor, *****, insisted that they'll never be caught up with *****'s updates and that they never know what ***** is doing. As ***** confirmed, it's their job to keep up with *****'s updates, as is the industry standard for app developers. According to *****, the updates are sent out before formal release. There is no excuse for the incompetent responses to my requests for assistance.

  Sounds like more obfuscation by Abbott rather than competent, respectful resolution. 

  A man named *** has left me 2 voicemails. He did not share what his role is in Abbott, nor did he update me with a way to contact him. 

  I'm finding it hard to believe that Abbott is intent on resolving the situation in a fair, respectful, reasonable manner.

  Sincerely,
  
  ***** ****

  Business Response

  Date: 01/21/2025

  Hi - 

   

  Removed caller from Abbott's DNC list. Was able to reach out and leave a voicemail message for the customer. 

   

  Will make 3rd attempt today - 

  Thank you - Abbott Diabetes Care

  Customer Answer

  Date: 01/22/2025

   
  Complaint: 22789447
  
  I am rejecting this response because:
  Hello, 
  
  I spoke with the Abbott representative today.
  
  He agreed to send me 3 FreeStyle Libre sensors as a way to compensate me for the time, expense, energy and frustration of the bad customer service I experienced from ********************.
  
  Once I receive the promised sensors, I will be happy to add the appropriate formal response to the complaint that indicates resolution. This may take several days. I wanted to update you.
  
  Sincerely, 
  ***** ****
  Sincerely,
  
  ***** ****

  Business Response

  Date: 01/27/2025

  Hi - 

  The agreed upon shipment was sent to the customer and delivered under the following ***** tracking number - 

  ***************************************************************************************************************************

  Sincerely - 

  Abbott Diabetes Care Customer Support

   

  Customer Answer

  Date: 01/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:01/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was using the abbot Libre 3. It suddenly stopped working with my phone I was getting high and low glucose readings. I called them. They said I needed to go back to an older operating system on my iPhone 13 and not update after that. Seriously?! But I called apple to do that. They cant reverse the system updates. Then Libre told me to buy their reader. I wasnt excited about this. I dont need another thing to carry around. But I forked over the $89 for the reader and have had two CGMs that were useless. The reader is now also giving me false readings. I got. A warning for a low glucose event. I used the finger ***** version and had a reading of 40 higher If I were a person who injected insulin it would have not been good. I dont think these should be on the market until the product works properly. Its dangerous I also want the company to be forthcoming in how they dont work. 

  Business Response

  Date: 01/06/2025

  Hi - 

  We contacted this customer and spoke briefly about the errors she's encountered. Able to come to an amicable solution for this customer. 

  Please let me know if you have any questions - 

  Thank you - 

  Abbott Diabetes Care

• Initial Complaint

  Date:01/01/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I buy freestyle Libre 3 sensors every month to track my sugar. The past two months i have had 4 sensors out six not work! ***** will not replace all the defective sensors. They claim it is a problem with the iPhone app. Which they own. All i want is the sensors replaced or a refund. 

  Business Response

  Date: 01/02/2025

  Called customer to resolve issue, left voicemail. Will update accordingly

• Initial Complaint

  Date:12/26/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called freestyle libre twice this year and was transferred to a advocate team member just to be informed to get with my doctor because free celebrate may not be suitable for me my last sensor fell off of my arm due to no fault of my own after I injected the applicator it immediately fell off there was no sticky residue around the sensor to hold it in place all I'm asking for is a replacement sensor being shipped out to me but every time I give them my phone number they transfer me to a customer care advocate who tells me the system won't allow them to replace it.

  Business Response

  Date: 01/02/2025

  Hi - 

  Based on previous customer history, this customer is no longer eligible to receive any further replacements. Abbott has tried to work out solutions with the customer in the past as well. 

  Thank you - 

  Customer Care at **********************

   

• Initial Complaint

  Date:12/24/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As is shown in the attached screenshot from the link ************************************************************************************************ , Abbott's Ensure Original and Ensure Plus products are being sold at a retailer. At this retailer, they are on the ground where invasive and dirty dog owners being their dogs to infect the exterior of these products with bacteria or slime. Abbott must accountable hold any retailer that would allow a dog owner to weaponize an Ensure product in order to bring any of annoyance or severe harm to a customer or one who is allergic to dogs yet has their right to live constantly denied by dogs and dog owners, and must ensure its Ensure products are sold out of the reach of vermin such as dogs or mice.

  Customer Answer

  Date: 12/26/2024

  The clarification is in the complaint itself and the attachment. It is adequate to send it to the business. However, if the BBB insists I supply proof that I had been once or still consume the products shown, then, I will share the last few digits of Amazon orders of Ensure Max.

   

  Order Placed: Sep 5 2024 , Order # ending in *****. Shipped to *************, ***

   

  Order Placed: May 9 2024, Order # ending in *****. Shipped to *************, ***

  Business Response

  Date: 12/30/2024

  Dear Karan Ch,
  
  We understand your concern. Unfortunately, we have no control over retailer policies regarding pets, but rest assured we have shared your comments with our team.
  
  Sincerely,
  
  Consumer Relations
  Abbott

  Customer Answer

  Date: 12/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. The response is not the most satisfactory, but it is adequate to discontinue this complaint at this specific time. The business should have at least resolved this with the dirty retailer in question, which is Costco.
  
  Sincerely,
  
  Karan Ch

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a prescription for Libre 3 glucose monitor, for well over a year. It is being replaced with a Libre 3 Plus, but I have been unable to refill my a prescription for either the Libre 3 or the Plus for going on two months ! This has been paid for out of pocket and through a **************** (although I have checked with other Pharmacys as well). This unavailability is at the same time as Abbott Lab , Libre 3 is advertising extensively for new customer sign up with the offer of a free trial (free sensor). A response is that product will be available later as a new factory is being built to satisfy demand.I feel Abbott is throwing existing customers under the bus, AT SERIOUS RISK, and signing up potential customers to pay for this new factory !! Using existing volumes as part of their strategy.

  Business Response

  Date: 12/20/2024

  Abbott actively forecasts for product need, but unfortunately there can be unforeseen variables as is the case with the current market supply of the Freestyle Libre 3 and 3 Plus. Our goal is to meet 100% market demand at all times. This is not always possible. It is not in Abbott's best interest to limit product supplies to any of our customer based on past demand. We have resources through our Consumer Affairs toll-free number which is in place to assist customers with these types of issues. They can be reached at ************. 

  Sincerely - 

  Abbott Diabetes Care Customer Support

  Customer Answer

  Date: 12/23/2024

   
  Complaint: 22637887
  
  I am rejecting this response because:
  It provided no solution, nothing but words, repeating previous contact responses. I was given no way to obtain a prescription supply of Libre 3 , only a lame excuse that there might be an imbalance in supply over market areas.

  Sincerely,
  
  ****** *******

  Business Response

  Date: 01/06/2025

  Hi - 

  After a brief check, we were able to confirm that ***************** has a supply of Freestyle Libre 3 sensors. The ** Libre 3 PLUS are OUT of stock. 

  *****************

  **********************************

  **************

  Customer Answer

  Date: 01/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******