Complaints

This profile includes complaints for ABC Plumbing Sewer Heating Cooling Electric's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ABC Plumbing Sewer Heating Cooling Electric

  220 W Campus Dr Arlington Heights, IL 60004

• 

  ABC Plumbing Sewer Heating Cooling Electric

  220 W Campus Dr Arlington Heights, IL 60004-1485

• 

  ABC Plumbing Sewer Heating Cooling Electric

  220 W Campus Dr STE 200 Arlington Heights, IL 60004-1499

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in October 2022 during a 24hr rain fall period our propertys basement flooded. We decided to hire *** plumbing services due to the high ratings and great reviews we read on the company. As their tech came out to access the issue he seem pretty knowledgeable and sincere. We were wrong. They dont give you an official contract just a summary of what was discussed and the issue they assume is the problem. I guess this summary is their way out of an actual contract. They quoted us over 27k and we proceeded to have the job completed. They began breaking concrete in our basement and working to change our pipes. They completed the work and a week later our basement once again flooded after this job was completed. *** continues to blame the *************** yet weve called the city twice and theyve said its on ***. Here we are 4 months later and this past Monday 2/27/2022 ******* got rain for almost 24hrs. Our basement floods again and according to *** there is nothing wrong with what they claim to have fix. They arent expressing any signs of actually assisting us to come down to what is causing our basement to flood more now than ever before. They have been rude and they lack communication. This is beyond ridiculous especially when customers are getting quotes of over 27k for jobs that arent holding up to the standards *** claim to have. They are robbing people and taking advantage of clients. This is fraud and is unacceptable. Who knows how many other clients have had fraudulent experiences with them that have yet to come forward. I simply want my ***************** fixed. Nothing more. Im not asking for a refund nor for additional unpaid work. I want a proper functioning pipe system and a flood less basement! Please help! This situation is stressful and very inconvenient.

  Business Response

  Date: 03/03/2023

  Dear **************, 

  We appreciate you bringing this to our attention as we take these concerns very seriously. Your concern has been escalated and a Customer Experience Specialist who will be in contact with you to address these issues. T**** you very much for your time and patience. 

   

  Sincerely, 

  ABC Customer Experience Team

• Initial Complaint

  Date:02/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday, 02/04/2023 I had some work done on my condo by *** following a phone I made and an appointment scheduled for: 1- heating not working properly: I have two levels condo and upstairs was too hot, downstairs too cold; 2- changing filter; 3- replacing the thermostat with a new, digital, Wi-Fi thermostat The *** employe came in time, was very professional, worked around 4-5 hours, and did a good job, so I paid what he asked me for: ******** dollars, because I was thinking *** is a good/trusted company and they will justify the money I paid with a bill/invoice;I had different other companies hired before for flooring, windows, remodeling and I always had the invoices emailed to me; this time I got an email with a ticket #*********** with A) the tasks' names (no value/price) :ultimate advantage club(I agreed to become a member),premium programmable T-stat, up to 30 min additional time, pull and clean blower assembly, pull and clean inducer blower assembly, run capacitor 7.5 MFD, prepaid S/A - final clean&check of system, and B) the invoice: UAC saving **** subtotal ******* total paid - ******* amount due **** It's all I got! I called the following week every day until Thursday and asked for an invoice(not the one above that doesn't look at all like an invoice);I was told that the invoice department will be called and they will send me an invoice, they didn't; after some research and talking to others I found out that replacing the furnace with a new one is around *****, so I think I overpaid, and I want part of my money back; I don't think a filter, thermostat and some cleaning equipment cost ***** ( they said I saved 300, how?); even ***** looks too much now after I did my research; I didn't question the price knowing *** is a good company (as advertised on TV) and I will be given an invoice; I don't know if I can post the "ticket", but it looks exactly as described above. Please investigate, thank you so much!

  Business Response

  Date: 02/13/2023

  Dear ************************, 

  We appreciate your detailed feedback. According to our records, we are happy to see you are working closely with one of our Customer Experience Specialists to retrieve you requested documentation. Thank you for your patience and understanding. 

   

  Sincerely,

  ABC Customer Experience Team

  Customer Answer

  Date: 02/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

   

  Thank you so much to BBB and **** as soon as *** received my complaint(from BBB) I got called and assured I will get the invoice; I received the invoice same day (sorry for my delayed response), and even though not very happy with prices used I consider the problem solved, I will maintain my membership with ***, appreciate their service and hope for a better communication in the future; it was not first time when BBB helped me to find a solution to my problems, so thanks again, 

  ******

• Initial Complaint

  Date:02/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May ******* at ABC,I had a purchase and installation of a furnace and AC done on 21Jun2022. A couple of months after the installation, I attempted to change the filter but it was very difficult since the filter didn't slide out and had to pull it out with pliers damaging the filter. At that time, I have noticed that the furnace in the area where the filter is housed was adjusted to make it fit in the space allowed between the pipes and the wall. The fact that the furnace didn't fit inside the space wasn't conveyed to me and having to pay for a unit that was not fitting is not right. At the 2nd filter change, I called the company and they sent a technician to troubleshoot the filter housing for the issue of not being able to change the filter. At the moment, I am still not able to slide the filter in an out easily and the door to the inside of the furnace is not closing properly. I am asking the company to provide me with a reason as to WHY didn't they install a unit that fits in the space correctly AND a 30% discount from the original price of $11.000 that they charged me since they have installed a unit that was MODIFIED by warping, compressing and damaging it (after purchase and undisclosed to the customer) to fit the space.

  Business Response

  Date: 02/13/2023

  Dear ******************, 

  Thank you for bringing your concerns to our attention. According to our records, we are happy to see you have been in contact with and are working closely with one of our Customer Experience Specialists to resolve the issues you have addressed. We look forward to an equitable resolution and we appreciate your patience and understanding. 

   

  Sincerely, 

  ABC Customer Experience Team

  Customer Answer

  Date: 02/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:02/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/9/23, *** came out because our furnace had gone out. My husband reset the power and the furnace came back on just as *************** arriving. ***** explained that it was a $29 diagnosis fee and that prices can really go up from there, but that he wouldnt do any work until we talked about it. He says the system overheated and he would charge $369 to get it running again if I sign up for their monthly paid membership package or I can pay him $500 and no membership to reset the sensor. I told ***** we were going to wait and contact someone who can do it cheaper. *************** changed immediately. He began speaking very aggressively and staring at me, arguing with me and telling me that I owe him $500 because the unit is working now. I asked him what he did to fix it and reminded him that I never agreed to any work anyway and I also reminded him that he clearly stated that no work would be done until we agreed. He was getting increasingly upset so I told him I have cameras all over my house and can document everything that took place. ***** finally stormed off and walked upstairs and out of my house, muttering that there is no fee for today and the diagnosis fee is waived. I tried calling to make a complaint immediately. The only option they gave in their email was to write to them about it or to leave a message on their automated system. So I called the main number. The girl took a message and said someone would call back but they didnt. This man is unhinged and should not be allowed to enter peoples houses and he needs to be fired. I am traumatized by it and have been walking around my house with bouts of anxiety over what happened and how differently that could have ended.

  Business Response

  Date: 02/13/2023

  Dear ****************, 

  Thank you for bringing your concern to our attention. As a company who holds themselves to a high level of integrity, we never want our customers to feel anything but peace of mind during their service calls. We are happy to see you have been in contact with a Customer Experience Specialist to further discuss your experience. We appreciate the time you took to speak with us and we hope to have the opportunity one day to provide you with our 5-star standard of service. 

   

  Sincerely, 

  ABC Customer Experience Team

  Customer Answer

  Date: 02/15/2023

   
  Complaint: 19387715
  
  I am rejecting this response because: A representative of the company did contact me and apologize for my experience. They told me that management would be informed and they will handle it. This provides zero assurance that any disciplinary action was taken whatsoever or even that the situation was discussed with the employee or the manager at all. They also offered to have another technician come out to give a diagnosis, which I declined because I already had another more trustworthy company come out and service our unit. As stated in my original complaint, I think the ABC technician who I allowed into my home should have his employment terminated so he cannot be allowed to do this to other people. I have received no indication that his employment would be terminated.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:01/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 12/19/22 *** quoted me $2691 for a water heater installation on 10/25/22 - I did not move forward with the work because the plumber could not identify the issue, just said I could try replacing my current unit.I called *** back out on 12/19/22 still experiencing issues and the next plumber said that the water heater needed to be replaced, plus some work on the roof top vent. This quote was $4756 for both. *** does not provide a breakdown of cost to their customers up front.The water heater install work was completed, but the roof top work was not. I asked for a breakdown of cost to see what my refund would be if I didn't have them come back out to work on the roof vent pending the success of the new water heater.I then found out they charged me ~$1500 more for the water heater installation than the original quote on 10/25 and that the roof work was only $396 ($4260 for water heater install vs $2691 quoted in 10/22)I asked for a refund of the difference in quotes and they offered me $200, I responded by asking to speak to a manager at this point, because even with the new water heater, I was still experiencing the same issues prior to the install. They sent out a manager to review my situation and he said that it was a venting issue all along and that they would come out to do the venting work. He identified 2 areas needing to be fixed; inside my home and on the roof. The tech came in the following days and did the roof work (this roof work was also different from what the plumber originally said needed to be done). I reached out to customer service and asked if there was a reason the part in my home was not fixed. They said that it would be an additional cost for me. This all comes after I bought a brand new water heater that didn't solve my issue (diagnosed by ***) & also ended up paying ~$1500 more on my second quote.They misdiagnosed my issue, charged me more than original quote, wont complete the job and have been rude the whole time.

  Business Response

  Date: 02/06/2023

  Dear ********************, 

  We are happy to report that you Customer Experience Specialist was able to provide you with a resolution to your satisfaction. We value you as a customer and appreciate your time and feedback. 

   

  Sincerely, 

  ABC Customer Experience Team

• Initial Complaint

  Date:01/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Approximately 6 months ago, I hired *** to repair my air conditioner, during their service, it was brought to my attention that my furnace was old and eventually will need to be replaced. I agreed to not only replace my air conditioner but replace my furnace as well. Following the initial installation, our Air Conditioner stopped working and I initiated a service call informed *** that my Air Conditioner was no longer working, and *** sent their technician to investigate the issue. I was informed that the root cause was a switch was not set properly set. Service was prompt and no charge for the visit.When the fall season arrived, my furnace was not working, and I called *** and informed them of this issue. A technician came to my house and investigated the issue. I was informed that the humidifier was wiring incorrectly causing the furnace inoperable and that the humidifier needed to be replaced due to the incorrect wiring. The cost for the replacement was approximately $800.00. *** is stating they did not install the humidifier which is false. They are implying that I had some other company install the humidifier and therefore I should pay for the replacement. This makes no sense. Why would I not have *** install the humidifier to my new furnace? Why would I pursue *** if I did have another company install the humidifier. Their response is they asked their technician if he installed the humidifier, and his response is no. However, all of the connecting hardware is *** hardware. *** is trying to offset their loss at my expense due to their error. They have threaten to send me to collection.

  Business Response

  Date: 01/26/2023

  Dear *******, 

  We are sorry to hear that the resolution presented was not to your satisfaction. Your concern has been escalated to upper management. We appreciate your understanding and patience. 

   

  Sincerely, 

  ABC Customer Experience Team

  Customer Answer

  Date: 01/27/2023

   
  Complaint: 18901910
  
  I am rejecting this response because:

  This matter has been going on for some time. It is my opinion the facts are clear, precise and indisputable.  Escalation is not required. *** installed my humidifier.  Why would I purchase a $18K furnace and then not have the humidifier installed that has been operational for the past 14 years.  How is it the humidifier was removed from my previous furnace and then not reinstalled. What would be the rationale for that decision? How did my humidified get attached to the new *** furnace?

  
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 02/01/2023

  Dear ******************,

  We are so happy to hear that our Customer Experience Manager was able to come to a resolution 100% to your satisfaction. We value you as a customer and we hope to work with you in the future. 

   

  Sincerely, 

  ABC Customer Experience Team

• Initial Complaint

  Date:01/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had two transactions of concern with ABC:1. Nov 2nd - The plumber provided a quote of $5528 for a number of services for the sewage pits in the building. This was presented by the plumber as a variable charge that depended on the work done. In the minimal case, he stated that the work could be approximately $1000 dollars. The quote provided was one where the pits needed to be dug out in their entirety and replaced. The actual work done was cleaning out the pits and putting some caulk on the lids and only required 2 or so hours, well below the maximum stated charges. Still I was charged the full amount and the company was unable to provide any reasonable explanation of the charges, ultimately stating that I was paying $1382 (1/4th of the charges) for lifting the lid on this pit, which took all of 10 minutes for them to do. The clearest statement of work I was able to get from the vendor:------I did get some clarification on this invoice.That line actually has 4 task codes on that line and that is why it reads 4/4 .Remove ejector pit Lids release pits Discharge lines Investigate and clean out pits It is confusing when they wrote it .. ----Ultimately they offered, but never provided, a $200 discount on this work and a $100 gift card for future work. Given the estimates that we got from 3rd parties after the fact was $1600-2000 total for the work done, this did little solve my concerns with the character of the business.2. On Nov 25th, the vendor's electrical department completed a building electrical survey, which was billed for $844. While the survey was completed, I have yet to receive a copy of the report in the past two months. The customer service repo for the company has told me numerous times that the report has been sent but no copy has been received, despite through searches of my email spam, etc.

  Business Response

  Date: 01/23/2023

  Dear *****, 

  Thank you for bringing your concern to our attention. As part of our 100% satisfaction guarantee, we offer customers quotes that are valid for 30 days so customers can compare prices and make the best choice for their home. We apologize if there has been any miscommunication. Our records show you confirmed you received your report on Dec. 27, 2022. We'll be happy to mail a hard copy for your records to avoid any further confusion. 

   

  Sincerely, 

  ABC Customer Experience Team

  Customer Answer

  Date: 01/26/2023

   
  Complaint: 18878309
  
  I am rejecting this response because:

   

  I have made no such confirmation about receiving a report and would like to see their evidence to this effect. They have told me numerous times that the would send and resend the report, including via their customer service agent who said that she would send it directly and has not responded since I asked her the status on the 9th.

   

  If they can provide me a copy of the report then I am fine with withdrawing the complaint, but they have made many promises over the course of this and I fear if it resolved now, trusting them to mail it, then I will be left without a copy of this $1000 dollar report.

   

  If they are able to send the report through an attachment on this BBB complaint, I am comfortable with that. That will ensure documentation of send and receipt.

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 02/02/2023

  Dear ****************, 

  We apologize for any misunderstanding. We are happy to see that you have finally received your desired report and a courtesy compensation has been sent to you as a small token of our appreciation for your patience. 

   

  Sincerely,

  ABC Customer Experience Team

• Initial Complaint

  Date:01/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jan 9 I called *** in the morning because the light down the basement stairs and the outlet in the laundry room were not working and also the north wall in my kitchen containing the power for the stove and microwave did not work either. A technician came out and looked at the electric. He showed me 4 estimate options on his notebook option 3 seemed the best to me so I signed for it. He came out the next day Jan 10 with another technician. They ended up replacing 3 outlets in the kitchen. He said he was done. Then I asked him about the basement work...he acted like he had no idea that that also needed to be done even though he had inspected it the day before. He took a look and said that it would cost a lot more money and would involve putting holes in the wall. He took my payment and told me I should get an invoice in a couple of days as the new system they had wouldn't let him send an email. Jan 12 I called the office because I hadn't heard or received anything. They said they would take care of it. I still had not received anything by Jan 15 so I went on their website and asked for my copies of the estimate and the invoice. The next day Jan 16 I got an email with an invoice. It was not the invoice that I had signed and had items on it that was not a true record of the work that was done. I emailed back saying I needed a copy of the estimate and the invoice. I then received another email with an estimate and an invoice. The estimate was not the one I signed and neither was the invoice. Next I got a copy of my signature sent with the estimate and invoice but again there were errors in the invoice and the estimate was just a repeat of the invoice. I suspect that I overpaid because the basement work was not done. I believe this was on the original estimate. They will not give me the originals so I suspect that they are trying to hide this fact..I believe I paid full price for work that was not done. They have stopped communicating with me now.

  Business Response

  Date: 02/02/2023

  Dear ****************, 

  We are showing that our Customer Experience Department has made several attempts to contact you with the phone number and email on file. At your earliest convenience, please call back or reply to the email sent on 1/31/23. We appreciate the opportunity to connect with you and find a proper resolution. 

   

  Sincerely, 

  ABC Customer Experience Team

  Customer Answer

  Date: 02/03/2023

   
  Complaint: 18833062
  
  I am rejecting this response because:

   

  I have not received an email from them.  A message was left saying that i would but I have not.  They call at 9 a.m. while I am working. This email was supposed to give the persons availability but I did not receive anything from them except a voicemail.
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 02/08/2023

  Dear ****************, 

  We are happy to see that our records indicate you are scheduled for a quality assurance appointment on 2/13/2023. We are working towards forwarding you your requested paperwork. We appreciate your patience and understanding. 

   

  Sincerely, 

  ABC Customer Experience Team

  Customer Answer

  Date: 02/09/2023

   
  Complaint: 18833062
  
  I am rejecting this response because:

   

  I still have not received a copy of the estimate or the invoice
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:01/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 10,2023 a technician by the name of **** was sent to our home by *** plumbing, concerning our water heater that we wanted to have flushed. **** looked at the water heater and told me that the water heater needed to be replaced. **** said our water heater was 10 years old. We continued to talk and he told me all the advantages of purchasing their water heater immediately, while turning our water off. He told me the cost of $4,700. I gave **** our credit card and he put the order through. He stepped away, and I received a call from ******* who asked me to check with a company we have a home warranty through.When **** returned I told him I needed to cancel the order. I wanted to check with our home warranty company. **** informed me that it was too late to cancel the order. The installers were already on their way to install the new heater. This was 10 or 15 minutes after giving him our credit card. **** was very upset and left our house without even turning our water back on. I called *** at once, and said "I am canceling the order."The next day I called *** because our bank wasn't showing a credit. I spoke to ***** at *** and she said that the order was canceled. On 1/12 I spoke to ***** and asked where our credit was. She said she had to email somebody at *** to look into it. On 1/15 I called and spoke to ***** again, and again I was told she had to email the credit department. I asked her to call them and she replied they only email! She also informed me that although the order had been canceled on 1/10 she had not sent a 2nd form requesting a refund. Today, 1/18 I have been informed by ***** at ***, that they refund but could take up to 6 weeks to be sent out. Plus, the refund will be $50 less than originally paid. I told her that this is unacceptable and that I was going to file a complaint with the BBB. She thought that was funny.I have no supporting documents, but *** has our $4700!.

  Business Response

  Date: 01/20/2023

  Dear ****** and *****************************, 

  Thank you for bringing your concern to our attention. According to our records, your refund has been processed. An *** Customer Experience Specialist will call to update you on the status. We appreciate your patience and understanding. 

   

  Sincerely, 

  *** Customer Experience Team

• Initial Complaint

  Date:01/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *************************************************** replaced my ************ in August 2021 with Carrier products that carry a 10-year Warranty. --- After a routine ** inspection, in July 2022, I noticed that the ** Evaporator Access Panel was damaged and immediately contacted *** for a Warranty Replacement. --- (Emails attached) --- I requested that a supervisor visit to confirm my claim, but was advised that *** would just order a replacement panel and install it when it arrived. --- 2-months later a technician came out, empty handed. He advised that no panel had been ordered and he was just there to verify the damage (which he did). A replacement part - "Carrier 332685-705 - Cover, Access" - was to be ordered and would take 4-6 weeks for delivery. (Emails attached) --- An additional 2-months later, I contacted *** Rep ****************************** who thought the matter had already been settled. She advised she would order the panel with an additional 4-6 week delivery time. (Emails attached) --- 2 more months, brings us to now. I again contacted *** ***************************** and again she believed that the matter had been completed, and again promised to order the panel (Emails attached). --- Luckily this is not a ************ problem. Just a brand new Furnace/** with a damaged access panel. --- I can buy a replacement over the internet for around $50, but I supposedly have a 10-year warranty. --- If I use a different contractor, it will likely cost $200-$300 for a technician to come out and install the replacement.