Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A couple of months ago I purchased an ******* angle ***** and dust pan set from Amazon, I placed it in the closet for a month or so until I was ready to start using it, first day I went to use the broom ,a handful of bristles had fallen out of the broom head, so I immediately stopped using it,and gathered the upc and sleeve that the broom was wrapped in,and mailed a letter directly to o ceder ,that is as over s month ago and no response ftom them, i also emailed 3times ,no response at all, so im hoping bbb can help me get **** angle ***** replaced. I can't send it to Amazon,because they only accept returns up to 30days. Hoping you can help..

  Business Response

  Date: 05/09/2024

  We have created a ticket ****** to for this consumers inquire to the BBB.

  We did not show any inquiries received to O-Cedar with the name provided or email address.

  All postal correspondence would also be logged into our system once received creating a ticket. 

  We will email this consumer for additional information. If the email does not go directly to the inbox, please check junk. May also search by the ticket number provided. 

  Customer Answer

  Date: 05/09/2024

   
  Complaint: 21681652
  
  I am rejecting this response because: ******* has not satisfied my complaint, they sent an email earlier ,asking for information,I gave them what I had and  they could care less, never offered to make me whole again, they're just going to ignore my replacement that they need to send me,but instead all im getting is  excuses, because they could care less about customer complaints!!
  
  Sincerely,
  
  *************************

  Business Response

  Date: 05/10/2024

  We searched for consumers name and email address for previous inquires. Did not located past inquiries.

  We are up to date on all office mail as well. We again did not find a ticket created for this inquiry.

  We asked the consumer to send images of the product showing the issue reported as well as provide an Amazon receipt.

  Consumer states he has tossed the product and a receipt was not provided. However an Amazon picture was sent instead.

  We have explained all of the above and have apologized the inquires had not been received. We apologized the product was tossed and asked again for the Amazon receipt to be provided for review.

  O-Cedar Ticket ref: 538944

  Customer Answer

  Date: 05/10/2024

   
  Complaint: 21681652
  
  I am rejecting this response because: oceder Corp. As I already experienced throughout this ordeal are in denial,they continue to come up with excuses to make me get so aggravated that I will just go away! Well I'm past that point, so I'm going to call them out for what they really are, Liars! And I'm going to make a point to put out there what their practices are,and how they deal with the defective products that they sell! I'm 69 yrs. Old, and when I noticed this issue of bristles falling out of my new broom, of course I tried to call,with no avail.. then I wrote them s detailed letter sent them the sleeve from the he product,and then put that small Amazon receipt that sometimes come with their orders, but oceder also claims they got nothing in the mail,they got no emails either, so I'm done withe them! But I will let the public know on ****** reviews yelp LinkedIn,Facebook,x,and BBB reviews to think twice before making a purchase with *******!
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/14/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought this mop bucket set three time within the last two years with regular use per week. The recoil stops working properly when pressing the peddle. The recoil gets stuck which means the spinner does not turn and we cannot use the bucket. We then have to buy the whole set again. We like the product when it is working properly.

  Business Response

  Date: 04/15/2024

  We have created ticket number 530869

  Responded to consumer by email for additional information regarding issue reported for review for assistance.

• Initial Complaint

  Date:03/31/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got spin mop for christmas. I have used it twice and pump on bucket slipping and going really slow. It is a good mop when working. Store won't take it back. I'm very disappointed. I would like it replaced.

  Business Response

  Date: 04/02/2024

  21510280

  ***************************

  We have created a consumer affairs ticket 526365 and emailed ******* to follow up with the product and the issue she is experiencing.

  Once she responds with the information requested, we will be happy to review to further assist.

• Initial Complaint

  Date:11/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have bought 5 or 6 of the O'Cedar mops they last a week or two then then dot ring out the water like they did. This needs to be fixed and brought to the attention of the maker it seems they are very weak.

  Business Response

  Date: 11/30/2023

  11.30.23

  We have reached out to ************************* for additional information regarding his complaint to further assist him.

  Awaiting consumer response.

• Initial Complaint

  Date:09/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing about the mop from O-Cedar Microfiber Easy Wring Spin Mop and Bucket System which I purchased. I checked the box and there is no warranty or guarantee. I am questioning the structural construction integrity of the mop handle. The plastic on the inside of the mop snapped rendering the mob useless while leaning against the wall and not even being used. I am not a big person-4"11 tall 105lb and could not have broken the mop when used. I called **************** on 8/16/23 and spoke to "******" (supervisor "****") and was advised I could only get a replacement by purchasing a new one thru Amazon or ********neither of which is an option for me. I asked her for info to write the *** and was put on hold from 1:06pm-1:17pm (10 minutes) when I was disconnected by her. I had been to 3 **************** and told that I was not the only person that inquired about replacement for this type of problem and it was not available at their store. I would like a replacement mop from your company as I feel this is misleading and not a quality product. I was very disappointed in your **************** and especially their attitude and disconnecting me after making me wait over ****************************************************************************************************************************************************** lack of with the company. I also feel your customer service staff needs either retraining or replacement with quality, competent people since I was given the run around. I would like to see O-Cedar stand by their products. If you need to contact me, please call me at ************. Thank you in advance for hopefully looking into this matter and resolving it positively. *******************

  Business Response

  Date: 09/07/2023

  Thank you for sending this over. I (manager) have directly emailed the consumer and offered our apologies, and a replacement handle. Waiting on consumer to contact me back to confirm this is to her approval.

   

  Sincerely

  *********************** (Consumer Affairs Manager US/CAN)

  Customer Answer

  Date: 10/10/2023

   
  Better Business Bureau:
  
  To the Better Business Bureau -
  
  I just wanted to let you know that the issue I contacted you about has been resolved.  The person who responded and provided me with a completely new product (O-Cedar Easy Wring Rinse & Clean) was ***********************, Consumer Affairs Manager - US & ******, Freudenberg Household Products, *********************************************************************************, Phone: ***********************.  
  
  Naturally, I was absolutely delighted!
  
  Thank you for your assistance in this matter.  I really appreciate it!  
  
  Deb
  
  *******************
  
  ************ (c)
  
  ***********************
  www.linkedin.com/in/debberger 
  

• Initial Complaint

  Date:01/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an O'Cedar bucket and mop set from ******** The mop never extended to the full length. Neither ******* nor the company wants to make it right. They need to send me a mop that extends to the proper size

  Business Response

  Date: 09/04/2024

  No direct communication from consumer in our system to assist. We would love to help, however there isn't a specific issue expressed. To answer the question: Our product warranty is offered on our website as follows.
  
  We are committed to providing top-quality products to our consumers. O-Cedar products are warranted against defective materials or workmanship for 1 year from the date of purchase. Product must be used in accordance with normal domestic household purposes, handled properly for its intended use, and used in accordance with the operating instructions. If you are not completely satisfied within 90 days of your O-Cedar purchase, please return to the retailer.
  
  An original receipt or product registration is required to validate your warranty. This warranty applies when the product has been handled properly for its intended use, and was used in accordance with the operating instructions. It does not include damages which arise from misuse or abuse of this product. Product is intended for consumer household use, not commercial use. If purchase receipt or product registration is not available, warranty will apply for 1 year from date of manufacture.

• Initial Complaint

  Date:01/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, 12/06/2023, I bought the O'Cedar deep clean spin mop system. The handle broke within a few minutes. It would not stay up and the lower portion plastic interior separated. When I checked the internet this was a noted problem. You can't even buy a replacement handle. You have to buy a different company. I believe I should receive a free replacement part. I filed a complaint with the company and it stated I would hear from them within 3-4 weeks. What kind of business is this!

  Business Response

  Date: 09/04/2024

  ******** reached out to us Jan 9 2023 Ticket ****** Handle does not lock, we responsed with an email assisting. No response from consumer.- Jan 31 2023 Ticket ****** RC does not wring out mop head - We responded with an email assisting, no response from consumer.  Feb 11 2024 Ticket ****** sent consumer email to assist, consumer did not reply.

• Initial Complaint

  Date:09/09/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased products from ocedar I contacted them to let them know there had been an issue with two of my items. There was promise of replacement for both. I had to contact several times. The replacement that I received was damaged and my other replacement I never received. they have made me go back-and-forth with the delivery service (which contacteD them since and still no resolve) that has no proof of delivery because I had camera proof on my door step. The package never made it I let them know that and they have since ignored my correspondence. This has been since January I believeeither wayextremely too long. I let them know I just want my items replaced. I have not been contacted since. No resolve for my product nor resolve for what I spent on the products.

  Business Response

  Date: 09/04/2024

  Consumer reached out 1.7.2022 Ticket ****** - Coupon was sent for EW Replacement consumer said retailer would not take. Sent a system replacement, *** had delivery issues, Sent Duck Valve replacement, claims didnt receive. Second Ticket inquiry ****** 2/16/2023 we provided and E-Card of ***** to cover bucket and replacement PMM - we have case as resloved. 

  Customer Answer

  Date: 09/12/2024

  Complaint: 18005876
  
  I am rejecting this response because: Not resolved. They sent a void card that couldnt be used. Then a gift card that didnt cover the amount for what had been of products. Then chose to do nothing.
  
  Sincerely,
  
  **************************; 

  Business Response

  Date: 09/13/2024

  Good afternoon.

  We are sincerely sorry the methods of product replacement did not make it to you. We will send you follow up information with ticket number ****** assigned for the ***** Tremendous card via email as once this is submitted, ********** is the company that  the consumer would follow up with since we see transaction that happen once delivered on our end. We are unable to track this information through the ************** 

  We do see we sent and resent product and coupons to the confirmed home address with apt number. 

  We sent a ***** mfg coupon 1.25.22 

  We sent an EasyWring Spin Mop system *** 3.7.22 as consumer said the coupon did not work. 

  Consumer said did not receive, We emailed a ***** Tremendous coupon to the consumers email, which shows delivered.  

  $60 digital reward with confirmation of delivery 2/15/2023 

  3 Different methods of product replacement has been attempted.