Complaints

This profile includes complaints for Shred-It, a Stericycle Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Shred-It, a Stericycle Company has 132 locations, listed below.

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• 

  Shred-It, a Stericycle Company

  2355 Waukegan Rd Bannockburn, IL 60015-1586

  
• 

  Shred-It, a Stericycle Company

  27194 Pine Cir. Harrisburg, SD 57032

• 

  Shred-It

  1870 W Prince Rd STE 49 Tucson, AZ 85705-2969

• 

  Shred It, Inc.

  5551 Parkwest Dr Ste 155 Bessemer, AL 35022-5900

• 

  Shred-It, a Stericycle Company

  PO Box 59505 Renton, WA 98058

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/22/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shredit came to my house to pick up hard drives, paper, and other items for shredding. I was overbilled $3628.80. The local center agreed that I was overbilled, and the money was refunded to my Shredit account. 10/30/2023, I was told "Upon checking your request with ticket #********, please be informed that as of 10/30/2023 your request is already in the final process. However, this will still take 10 days to process."11/20/2023, I followed up, because I show a CREDIT of $3628.80 in my account, but I still haven't received that credit to my credit card OR even in a check to me. The response, "This email is to inform you that I will follow up on your refund request under ticket number ********, and you will be informed after the request has been completed." I asked again about the status, but I have not heard. This has been more than 10 days. It should be fixed or Stericycle should pay the interest I would pay for carrying that balance since September 14, 2023.I paid $4605.54. Stericycle/Shredit owes me $3628.80. They should pay interest like I would pay my credit card as well.

  

  Business Response

  Date: 12/04/2023

  We have worked with ************** and have resolved her complaint. ****************** issue has been escalated to leadership to review the process and coach the team.

  Customer Answer

  Date: 12/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is mostly satisfactory to me.  I would like the company to take steps to prevent this from happening in the future.  They did not reimburse the interest I had to pay to carry this on my credit card; however, at least they finally refunded my money. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:11/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I signed up, I was told by the guy that signed me up that he was my local guy and any issues I had I could contact him. My first bill came and was as was initially promised. Second bill came and had charges that I was told would be waived. I called "my guy" and he said he would look into it. I received no further contact from him and he would not return any calls or texts. I received another bill but had not had any service. I called customer service several times and put in disputes. I was told that someone had performed a service in September (this did not occur). When I signed up, I explicitly asked that someone call when they were coming because my business door is always locked and I am not always in the office. I was also told that if I was signed up for emails, I would receive an email prior to. I received no email and no call. After many hours on the phone and being told that my account person would call me, I finally received an email a few weeks later. I was told that he would re-do my contract to not include the extra charges. He stated the following in an email: "I will reach out and make sure the driver calls 3 minutes prior to arrival. Also I will look into why an email was not sent to let you know about your upcoming services. " I emailed him 3 times and called regarding the invoice for the supposed "service" which never occurred. I received no further communication once I signed the new contract. I went ahead and paid the invoices rather than deal with the headache. My online access stated next service was 11/17/23. There is a spot where you can put "notes". I stated to please call as the door is kept locked. On 11/17/23 I went online again and the date of service had changed to 11/21/23. At 2:30 on 11/17/23 I heard a faint knock at the door. It was Shred It. They did not email and did not heed the note to call. I was told there is really nothing they can do as it is always different drivers. I am requesting my contract be cancelled.

  

  Business Response

  Date: 12/01/2023

  We have reached out to ************** and have resolved her complaint. Final removal is scheduled for today, Tuesday December 5th.  ****************** issue has been escalated to leadership to review process and coach the team.

  Customer Answer

  Date: 12/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/15/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/3/23 (I, ******************************* for *******************, contacted Shred-It/ Stericycle to shred documents, signed authorization & set up auto payment. 4/18-23 no show, rescheduled for 4/28/23- work done. 5/24/23 received past due email, to contact them ASAP to resolve. 5/24 contacted rep, to let them know payment was set up at signing contract time. I was told to disregard the Past due email. 5/27/23 received a bill, paid it with a check because sales rep ******** ***** ************) said obviously something happened and auto payment didn't happen. I was given Ref. # ******** to get a refund of the extra payment of $387.64. No refund as of 8/7/23, called *************) and they said the *** is 2 weeks. As of 9/20/23, no refund yet. I reached out to them, they told me "it's being processed and expedited". As of 10/23/23, no refund yet. I reached out to them, same story... "It's being processed and expedited". It's 11/15/23, and still no refund. I emailed them at Customer-************************************ and I received a typical response "currently being assigned to the next available rep"... support #********.

  

  Business Response

  Date: 11/27/2023

  We have been in contact with **************** and are continuing to work with him to resolve his complaint.

  Customer Answer

  Date: 12/04/2023

   
  Better Business Bureau:
  
  

  We received the refund from the company Shred-It, thanks to reporting the problem to the BBB.

  I sincerely appreciate your help!

   

  Thank you,

   

  ********************

  ************

  
  

• Initial Complaint

  Date:11/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shred it has wrongfully charged our office without pickups and we have tried to cancel or terminate business with them and after several calls and no answer they have sent us a contract of 5 years where we have not even agreed or had any knowledge of it. They change pick up dates even on closed days. and charge as of a pickup and service. even provides us with fake pick-up slips with signatures that we have not signed. we want to end services and we cannot they told us we need to pay early cancelation fee of over $2000 we have been a client since 2021 . Attached is initial proposal in no place do you see a 60Month contract. later Sep 26 2023 we get this contract that we never received. ****** is not even an employee at this office.

  

  Business Response

  Date: 11/27/2023

  We have reached out to **************************** and are continuing to work towards a resolution.

• Initial Complaint

  Date:11/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their web site says they will shred personal papers for a fee of $75.00 per 96 gallon tote. You must pay in advance with a credit/debit card. I paid $75.00 on November 10, 2023. Was sent an email with the confirmation number of *****. The email stated to drop off the papers at ****************************** ***** ** *****. Monday through Friday between 9:00am and 5:00pm. I drove 52 miles one way from my home today (November 14, 2023) to be told they dont take personal papers at that location. I called a number that they gave me and got no answer. I called a number listed for the corporation and was told they do not know that this service was offered in the state of ** by their company, yet their web site says they do and they took my money. The only solution I was offered was to drive the their location in *************, **. That is 97 miles one way from my home.

  

  Business Response

  Date: 11/21/2023

  We have been in contact with ******************** and have resolved his complaint.

• Initial Complaint

  Date:11/12/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using Shred It / Stericycle for over 15 years. I have been happy with their service as far as picking up and servicing of the account. Where I have had the problem is billing! I have been over billed and it took me a year just to get a partial refund of $1,400.00. They still owe me ****** + Interest. I even had to get the ** attorney general involved and that is how I got the partial refund. They lied to the ** saying they refunded it all. This dishonesty and all the lies saying they would refund my CCard for a year has made me want to never use them again. I would never trust them with my CC number! Double billing is a serious issue for me but not for them when they have your money! Don't trust them! They have all the supporting documents but can easily provide them again. I am simply seeking the balance plus a years interest.

  

  Business Response

  Date: 11/21/2023

  We have reached out to ************** and have resolved his complaint. Final removal is scheduled for today, Monday November 27th. ****************** issue has been escalated to leadership to review process and coach the team.

  Customer Answer

  Date: 12/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I am sorry for my late response.  I was out of the office.
  I am happy to let you know that everything has been resolved and I am satisfied with the outcome.
  
  Thank you for your time and attention to this matter!
  I really appreciate it!
  

  
  

  
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********************** and Recovery Specialists over paid Shred it. They deducted $542.64 from the *********************** checking account and then they received a check for $542.64. As you can see in the pdf file I sent it shows $-542.64. I have called and spoken to ****** on 9/21/23 with a ticket # ******* inquiring about the refund and I was told that in 2 weeks that would be refunded to the *********************** checking account. Then on 10/18/23 I spoke to a **** who informed me that it takes 1-2 billing cycles to refund money. Then on 10/31/23 with Ticket #0******* I was to receive an email regarding what was transpiring with the refund. On 11/6/23 I spoke to ****** who transferred me to an account specialist supervisor named *******. When I spoke with ******* she said she was going to have it expedited with there accounting department and that she would give me a return phone call. I received no phone call from her. I called today 11/10/23 and spoke to ***** at 8:58am and he again informed me that it would be 2 weeks. I asked for his supervisor and he transferred me to Gabe. **** informed me that it would be 2 weeks to receive the refune. I informed **** this is unacceptable and this needs to be resolved TODAY. Thank you, *****

  

  Business Response

  Date: 11/17/2023

  We have worked with ************ and have resolved her complaint. **************** issue has been escalated to leadership to review the process and coach the team

• Initial Complaint

  Date:11/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  STERICYCLE, **** did a job for ******************** LLC and was paid twice in the total amount of $3,464.20. ******************** LLC is trying to get a refund in the amount of $1,732.10 which has been going on now since September 30, 2023. Each time STERICYCLE, *** is contacted they say that there will be a rush to issue a credit to the Credit Card. As of November 7, 2023 this has not occurred.

  

  Business Response

  Date: 11/17/2023

  We have worked with ************ and have resolved her complaint. ************ issue has been escalated to leadership to review the process and coach the team.

  Customer Answer

  Date: 11/19/2023

   
  Complaint: 20839157
  
  I am rejecting this response because: STERICYCLE/SHRED-IT has not paid ******************** LLC the money's owed for overpayment.  I was informed, however, that the money should be deposited into ********************'s bank account on November 21, 2023.  Once the money's owed are paid, I will dismiss the Complaint.
  
  Sincerely,
  
  ***************

  Customer Answer

  Date: 11/20/2023

  Complaint: 20839157
  
  Good afternoon, BBB:
   
  The Claim I filed against STERICYCLE/Shred-It has not been resolved. 

  I was informed they are going to refund the dollars due ******************** LLC by November 21, 2023.
   
  Upon receipt of dollars due ******************** LLC, I will dismiss the claim.
   
  Thank you for contacting me. 

  Sincerely,

  ****************;     

  

  Business Response

  Date: 11/27/2023

  We have confirmed with ************ that her issue has been resolved.

  Customer Answer

  Date: 11/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:11/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  back in march of 2023, i had shred -it come by my place of work and pick up 77 boxes of documents that needed to be shreded. i made a credit card payment of $1112.18. later, the church recieved an invoice for the same amount, and they paid by ******. so i have been asking for a refund on my credit card for months. the apparent company..STERICYCLE, asked if i could sign up and make an account so they could easily have this done, and here i am, still waiting, calling them every day or two, with the same answer..my manager knows about it, it is being processed ..still no progress

  

  Business Response

  Date: 11/13/2023

  We have worked with ****************** and have resolved his complaint. Mr. **************;issue and feedback have been escalated to leadership to review process and coach the team

• Initial Complaint

  Date:11/01/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 28, 2023 Newport Borough requested to cancel services to Stericycle/*******. On March 28, 2023 a container was billed for regular service and then charged the same day for removal of the container.The March 10, 2023 Invoice Date had Total Invoice Charges of $148.88 with an Account Balance showing a remaining CREDIT of $230.47.The April 10, 2023 Invoice Date had Total Invoice Charges of $222.50. After the credit is applied, there is a CREDIT remaining of $7.97.Stericycle is claiming that Newport Borough owes them $726.63. Newport Borough has been requesting the account to be zeroed out in order to close the account since June, 2023. Every month I, the secretary, have reached out to the company with phone and/or email communications as to the status on the closure of the account. Every time I have been told that the account is under review and have been given a Reference #.Today, November 1, 2023, Newport Borough received an email stating our account is past due and should it remain delinquent and unpaid, it will automatically forwarded to collections; A.R.M. Solutions for reconciliation.There has been no resolution since June, 2023, which was 6 months ago, which is not a good business practice.Resolution is to zero out the account so the account can be closed.

  

  Business Response

  Date: 11/01/2023

  
  Hello BBB,
   
  Please re-assign the above case to Stericycle's business unit Shred It.
   
  If you have any questions, please let me know.
   
  Thank You,
   
   
  *********************
  Customer Solutions Consultant

  

  Business Response

  Date: 11/09/2023

  We have been in contact with ****************** and have resolved her complaint. Ms. ********* issue has been escalated to leadership to review process and coach the team.

  Customer Answer

  Date: 11/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************