Complaints

This profile includes complaints for Shred-It, a Stericycle Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Shred-It, a Stericycle Company has 132 locations, listed below.

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  Shred-It, a Stericycle Company

  2355 Waukegan Rd Bannockburn, IL 60015-1586

  
• 

  Shred-It, a Stericycle Company

  27194 Pine Cir. Harrisburg, SD 57032

• 

  Shred-It

  1870 W Prince Rd STE 49 Tucson, AZ 85705-2969

• 

  Shred-It, a Stericycle Company

  PO Box 59505 Renton, WA 98058

• 

  Shred-it

  380 Carolina Drive Ext Roebuck, SC 29376

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/16/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about 7/17/23 our company contacted Shredit to dispose of (35) small bank boxes of misc. papers. We received a written estimate of $576.10 with the note that "additional fees and taxes may be added". No problem. However, when the final invoice was sent there were $184.34 of surcharges added or an increase of 32% to the total invoice. We feel that these additional fees are not only excessive but deceptive in the fact that they were not accurately disclosed in the original quote. For instance, how could their be a $89.29 fuel surcharge when there is only 3 miles difference between their *********, ** location and our facility. We voiced our position through customer service to no avail. We are not seeking not to pay any surcharge but are asking that they at least be fairly applied.

  

  Business Response

  Date: 08/28/2023

  We have worked with **************** and have resolved his complaint. ******************** issue has been escalated to leadership to review process and coach the team.

  Customer Answer

  Date: 08/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:08/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called shred-it/Stericycle several times (beginning in June 2023 to cancel my account). I continued to receive invoices, and called and again and apparently they only notated that I wanted to schedule a pickup. Then I was told that only one account rep can facilitate my cancellation and that he would call me. I have never received a call. I called again today 08/14/23 and they have no record of me wanting to cancel my account. I have not worked out of the office in a year and we are getting ready to close the location. I have never experienced such difficulty cancelling an account. Our account number with them is ********** **************** and Financial SVC LLC.Any help would be greatly appreciated. Thanks

  

  Business Response

  Date: 08/23/2023

  We have spoken with **************** have resolved her issues.  Removal of equipment is scheduled for August 24th. Ms. ******* issues has been escalated to leadership to review process and coach the team.

• Initial Complaint

  Date:08/12/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted ShredIt in April 2023 and spoke with ***************************. I was requesting a one-time residential shred service. I was under the impression that a bin would be delivered to my house and picked up again within one week of delivery. It took ShredIt over a month to deliver the bin.I was then sent a link to create a profile. I was not aware that this step was not valid for one-time purges, so I thought I was doing the right thing. When I contacted ShredIt, about scheduling a pickup, of the bin, I was informed that I never should have received a bin from them. I fail to see how it is my responsibility to know what their internal processes are.I tried contacting ******************** and left a voicemail message. He called back, while I was unavailable, and told me to call him. Unfortunately, I did not receive the extension number required to speak directly to him. I received the initial invoice, for $165, at the end of June. The invoice states "Scheduled for auto-pay, do not pay."On August 11, 2023, I received a past due notice, from ShredIt. It has been almost 4 months since the begin of this logistical nightmare from a company that I had come to know and trust from my previous federal service.The bin is still here. No shred service has been executed and I have absolutely no faith that this company will complete their end of the agreement.******************** continues to email me offers and services, but no apparent effort has been placed on resolving this issue.I want my shredding material shredded, the bin picked up from my residence, and feel comfortable with paying my invoice. Upon completion, I will not have anything more to do with this company. I expected a great deal more professionalism and am incredibly disappointed.My Customer Number is: ********** Balance Due: $165 payment terms: NT30 Collector *************************** Stericycle *** Phone Number of collector: ************ ***************)collector email: ************************************************************

  

  Business Response

  Date: 08/22/2023

  We have been in contact with ************** and are continuing to work with her on a resolution.

  Customer Answer

  Date: 08/23/2023

   
  Complaint: 20461423
  
  I am rejecting this response because: Shred-It did nothing more than issue a so-called credit to my account and send me their generic email saying the issue has been completed.

  Impossible to issue a credit for an invoice that was never paid based on specific verbiage, on the Shred-It invoice, saying not to pay since it would be drafted from the card on file.

  I have been sitting on this Shred-It bin for almost 3 months and no attempt has been made, by Shred-It, to shred the documents and get their bin out of my house!

  I want them to get their act together and DO WHAT WAS AGREED UPON! 
  

  If they are unable to honor their contractual agreements, I will take this up with an attorney. Shred-Its failure to honor their commitments could have legal consequences for me should any legal issues arise that would require retention of any associated documents still in my possession due to Shred-Its failure to honor their contract in a timely fashion.

  I have not received any notification regarding any dates or times having been scheduled for shredding my documents and collecting the bin.

  Im no longer sure I can trust them with this.

  Thank you for your time and assistance. It is greatly appreciated.

  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 08/29/2023

  We have continued to work with ************** and have resolved her complaint.

  Customer Answer

  Date: 08/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  They dispatched a truck to my home and completed their contractual obligations.

  Thank you, very much, for your assistance. It is greatly appreciated.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/11/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our company entered a partnership with Stericycles Shred-it ****************************** As part of the services provided, our company was to receive trash cans specifically designated for papers to be shredded. We did not receive the containers, even after repeated requests made to the company by e-mail and phone. After cancelling services with Shred-it, we finally received the trash cans, which we no longer needed. We attempted to contact Shred-it to pick up the trash cans and had no response, however, we did receive a bill for services which were never provided. We responded to the company through phone calls and e-mails once again to dispute the charges. The company continued to insist we owed them payment, which they eventually sent to a collection agency. We attempted to dispute the charges once again through mailed letter but did not hear back from the company until we were sent another collection notice.

  

  Business Response

  Date: 08/14/2023

  We have worked with ******************** and have resolved her complaint. ************************ issue has been escalated to leadership to review process and coach the team.

  Customer Answer

  Date: 08/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:08/07/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been getting past due statements and collection letters from Stericycle. They list our company as their customer, under the account # **********. We contacted them to inform them that there are several companies using the same name *********** Systems, and we have only one location; we are not their customer. Month in month out, the cycles repeat. Every time we call, they say they will correct the records. But the collection letters escalate and threaten with legal actions. They don't bother to verify with the service location for the correct billing address. I am giving them the benefits of doubt that they are not committing mail fraud by sending us threatening letters for services not provided. But their failure to address this months-long problem is aggravating. I ask that they change their record and stop this harassments.

  

  Business Response

  Date: 08/21/2023

  We have been in contact with ******** and are continuing to work with him on a resolution.

  Customer Answer

  Date: 08/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for your assistance.
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:08/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account is ********** for **************************************************************. I had a balance of $206.97. I paid this balance on 6/22/23, but it still shows this as a balance. NOW I AM GETTING A LETTER FROM A COLLECTION COMPANY!!! I have sent three emails in the last few weeks and called them, but there is no resolution. I have a receipt FROM THEM showing the payment, but they are not showing it. (current balance they still show and the payment receipt from June for the total amount attached below)

  

  Business Response

  Date: 08/07/2023

  We have reached out to **************** and have resolved his complaint. Removal is scheduled for Friday March 10th.  ******************** issue has been escalated to leadership to review process and coach the team.
  

• Initial Complaint

  Date:07/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/27/23 I received a statement for a balanced owed for a service that was never established. Earlier this spring I attempted to establish service and "Shred-It" was never able to coordinate delivery of bin or establish a pick up routine. The salesperson would not return calls and customer service was unresponsive. After approx 1 month I emailed both salesperson and customer service that if they could not fulfill service request that I would like to cancel. I emailed " *************Please help me understand why I am getting this bill? When we spoke and communicated by email you assured me that our account had been cancelled and we were not being charged. I will forward that email under separate cover and cc the customer relations group. Yet last week we saw a driver attempt to collect at our location and we do not have a container onsite as we never established service. The driver was polite enough and when I expressed my concern understood. Please assist getting this issue resolved.On June 9th ******************************* responded to inquire about my concern. On June 30th I received the following response from Stericycle representative ********************** " Hello *****, I apologize, I primarily work on the phones and have gotten a bit behind in emails. You are absolutely correct, this account should have been cancelled. That is my fault, I had to put in a ticket in order to make changes to the account (in order to cancel). The account is now cancelled and I have created a billing credit case for the invoice Billing Document ********** ref # ********. Hope you have a great Holiday ahead. Again, sincerely apologize. Respectfully,******" A few weeks later a "Shredit" driver attempted to collect and was shown that I do not have a bin nor use their service. He told me that this happened often and not surprised. Once again on 7/17 a Shredit driver attempted to pick up and was told that account was cancelled. On 7/27 I received another invoice for services not rendered.

  

  Business Response

  Date: 08/03/2023

  We have worked with ****************** and have resolved his complaint. Mr. **************;issue has been escalated to leadership to review process and coach the team.

  Customer Answer

  Date: 08/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will continue to monitor their billing and reach out should they not hold to their agreement. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/27/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our business paid by check for our services and our credit card was charged for the same services on 3/20/2023. I called the first time on 3/29/2023 to request a refund of $612.28. I called again on 4/26/2023 and was told it was in the final stages of approval. I called again on 5/11/2023 and was told I was on day 31 of 30-60 day turnaround time frame. I called again on 7/12/2023 and was told they would expedite my request with a supervisor. I called again 7/27/2023 and was told again that they would create a ticket to expedite the request with a supervisor. It has been 4 months now.

  

  Business Response

  Date: 08/07/2023

  We have been in contact with ****************** and are continuing to work with her on a resolution.

  Customer Answer

  Date: 08/07/2023

  BBB,

  As of 8/7/23 this matter has been resolved.  I received the refund check today.  

   

  Thank you,

  ***************************

• Initial Complaint

  Date:07/27/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being billed for services in error. Shred it refuses to resolve my issues. I cancelled my service in December and returned my cabinets in March due to a fire. Site number ********** under Medicus Billing. They have turned my account over to a collection agency and the agency is ignoring my letters. See letter below The balance you are reporting for Shred it is being disputed.Our account with Shred has been cancelled due to closure of our office on 12/20/2022. We received a final bill and paid this in full.Cease all collections efforts until you can provide me with a list of all charge and payments for 2023 along with an explanation of why a balance is due.I have a credit that has been unapplied.

  

  Business Response

  Date: 08/01/2023

  We have reached out to **************** and have resolved her complaint.  ******************** issue has been escalated to leadership to review process and coach the team.

  Customer Answer

  Date: 08/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm the Executive Director for a nonprofit organization, ************. We discontinued services with Shred-It at the end of December 2022. This was due to inconsistent pick-*** and because they were completely unresponsive to phone calls about the issue. We contracted with a new company who picked up the documents to be destroyed on 1/4/23 and left the new bins. On 1/5/23, Shred-it picked up their empty bins. We subsequently received a bill for $168.05 which included $75 for picking up the bins and $93.05 for document destruction which did not take place. The bins were empty as the documents were destroyed the day before by the new company. We paid the $75 fee for returning the bins but included information that no documents were destroyed. We continued to receive bills for the $93.05 for a service that was not provided. We responded twice with letters explaining this with the document destruction confirmation from the new company. Shred-It has not responded to either letter and has turned this over to a collections agency. We have provided the same information to the collections agency per the dispute procedure but this issue is unresolved. Shred-it has been totally unresponsive to a simple problem that we have documentation of.

  

  Business Response

  Date: 07/31/2023

  We have worked with Mr. ***********;and have resolved his complaint. ******************** issue has been escalated to leadership to review process and coach the team. 

  Customer Answer

  Date: 08/18/2023

   
  Complaint: 20379621
  
  I am rejecting this response because: 

  Shred-It did call me but I have received no follow-up communication from them confirming the resolution I asked for (that we be removed from the collections agency and any notice to credit reporting agencies had been corrected).

   

  
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 08/23/2023

  We have been in contact with **************** and have resolved his complaint.

  Customer Answer

  Date: 08/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************