Complaints
This profile includes complaints for Shred-It, a Stericycle Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 315 total complaints in the last 3 years.
- 71 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contracted with this company for file shredding services and spoke with ****************************** on 2/24/23 who estimated my cost at $80 for each container with the first container being free and a charge for coming to my office of $240. I signed a contract for the price as given and gave them my business **** as required to get them to show up to do the work. On March 17, 2023 four containers were picked up. I expected a charge of $480 as indicated in the contract but my **** was charged $630.72! Complaints to the company went nowhere although i was initially promised a refund of $150.72 by their representative ****** who i spoke with on May 1st. Emails and Calls to the Company thereafter went unanswered.
Business Response
Date: 06/09/2023
We have worked with ****************** and have resolved her complaint. ********************** issue has been escalated to leadership to review process and coach the team.Initial Complaint
Date:06/02/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Shred-It account # ********** Dates of services in Dispute are 01/25/2022 and 02/25/2022. We are disputing services Shred-IT is claiming they provided to our business. The amount in dispute is $173.96. We did not receive any invoices in 2022 and recently received a collection notice from A.R.M solutions. Due to frequently missed pick *** and inability to contact customer service we had canceled our agreement with Shred-It on 01/11/2022 and switched to a new company. ******** had provided their first service on 01/21/2022. In April of 2023 upon receiving the collection letter we sent a request both to Shred-It and the collection agency asking for proof of shredding/certificate of destruction but in response keep receiving invoices and collection threat letters. 2 letters from us requesting the proof have gone unanswered. This is not our first time initiating a complaint about this company with BBB. In 2019 we had faced a similar issue and after the complaint was filed, Shred-it had accepted their mistake and had removed a charge of $4,552.31 from our account. We would like BBB's help in resolving this issue so that we can stop receiving threatening letters. All correspondence with both companies is attached to this complaint. Thank you *********************Business Response
Date: 06/06/2023
We have worked with ************** and have resolved his complaint. ****************** issue has been escalated to leadership to review process and coach the team.Customer Answer
Date: 06/12/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:06/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a credit for the shredding of a garbage container size of my personal files. I went to their location on 3 separate occasions during their posted business hours and no one answered the door or the phone. I called their help line and no one would call me back. I did get a hold of their Senior Inside Sales Executive, *****************************, who told me he would process a refund. Then he failed to take any action and refused to correspond or answer my calls. This company is a scam. ****************** was rude and condescending and did not care about finding a resolution to my issue. His office number is ************. His email is ******************************************* I have never filed a complaint like this before and I am a small business person myself. The amount at issue is $75 and is not a large amount, but this company is horribly run and staffed and ****************** and the Customer Experience Representative, ************** ************** are horrible representatives of the business and do not care about the reputation of the business or correcting any problems.Business Response
Date: 06/02/2023
This complaint is for Shred-It, not Cintas. We havent been in the shredding business for around 10 years now.Business Response
Date: 06/13/2023
We have been in contact with ************** and are continuing to work with him to resolve the issue.Initial Complaint
Date:06/01/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This vendor continues to send auto generated "friendly reminders" but will not answer my emails inquiring about the duplicated billing. I can't just pay this invoice without understanding. I have been requesting this information for months meanwhile they send my account to a collection company. I follow up with them regularly and have used every method of contact they provide to get this resolved.Business Response
Date: 06/06/2023
We have worked with **************** and have resolved her complaint. ******************** issue has been escalated to leadership to review process and coach the team.Customer Answer
Date: 06/08/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:05/31/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Trying to get their secure shred bin picked up since April 18, 2023 as of May 31, 2023 it has not been picked up. very poor customer service and all they tried to tell me is that it's resolved but it's not.Business Response
Date: 06/08/2023
We have been in contact with ************** and are continuing to work with her to resolve the issue.Initial Complaint
Date:05/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Our pharmacy signed up for shredding services on a 5 year contract. From the beginning we were frequently misbilled. We paid all valid charges while disputing in writing via email and certified mail the errors. Then Shred-It stopped making regular pickups, violating their agreement. After multiple attempts to contact the company and resolve the issue, we were forced to begin service with another company. At various times Shred-It has sent ** to collections rather than answer our billing complaints, and has also agreed via email to cancel outstanding charges and close the account. However they failed to honor that agreement as well and are now sending bills and threatening collections again,Business Response
Date: 05/31/2023
We have worked with ******************** and have resolved his complaint. Mr. ***************;issue has been escalated to leadership to review process and coach the team.Initial Complaint
Date:05/18/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Recently I was contacted by A.R.M. *************** a collections agency collecting an alleged "debt" DEHeap ************ **** ("DEHEI") supposedly owes Shred-It, aka Stericycle. The issue: DEHEI does not owe Shred-It this money.When we contracted for services in 2021, Shred-It ********* was undergoing a systems "upgrade". As a result, pickups were not happening, and ***** was invoiced for installation of box when installation was supposed to have been free.***************************** of Shred-It Operations in ********* acknowledged that pickups did not take place as they should have, and that installation was not to have been charged. He processed $234.28 in credits. These credits showed up on statements that I rec'd, but the credits were not applied to our account in Shred-It system.I have repeatedly tried to resolve this issue, even to the point of writing directly to Stericycle CEO. All attempts have been ignored.Issue is exacerbated by the fact that Stericycle/Shred-It does not have anyone in accounting-finance handling collections. When I try to resolve, I am stuck with the same offshored "customer service" people who handle regular CS issues and know zero about accounting or A/R.Business Response
Date: 05/30/2023
We have been in contact with ************ and are continuing to work with her to resolve the issue.Initial Complaint
Date:05/09/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Company will still not reply to any messages. I was charge for 5 months for one of my locations, even though the current owner of that location had the bins changed out. I did not realive it, as it was set up on auto-pay. The company then charged for two pick *** that I was told I would not be responsible for - one of which I was charged when they removed the bins, although they were totally empty. The other owner and myself have asked for documentaion showing the bin number removed from our Richmond location along with invoices showing the same bin numbers, and we have been ignored.Business Response
Date: 05/19/2023
We have made several attempts to reach out to ****************** but have not been able to get in contact with him. We will continue to reach out in order to resolve his issue.Initial Complaint
Date:05/09/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have been using Shredit (Stericycle) at our ******** office since mid-2022. At some point last year they stopped applying our payments to the balance on our account. I have been trying to get this corrected since November of last year. To date they have applied $673.21. I have paid $1,492.75. I have provided cancelled checks and requested our account be updated. Nothing to date.Business Response
Date: 05/16/2023
We have been in contact with **************** and are continuing to reach out to help resolve her issue.Initial Complaint
Date:05/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Stericycle **** ignoring emails and letter regarding disputed invoice for services that never occurred. I requested service date and details to further prove I do not owe the business money for services because they were never performed, however they are not responding. It has been more than 3 months since I disputed the charges but continue to receive collection notices. I also asked the collector to refer the matter back to creditor but that request has been ignored as well.Business Response
Date: 05/15/2023
We have been in contact with ******************** and have resolved her complaint.
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