Complaints

This profile includes complaints for Shred-It, a Stericycle Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Shred-It, a Stericycle Company has 132 locations, listed below.

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  Shred-It, a Stericycle Company

  2355 Waukegan Rd Bannockburn, IL 60015-1586

  
• 

  Shred-It, a Stericycle Company

  27194 Pine Cir. Harrisburg, SD 57032

• 

  Shred-It

  1870 W Prince Rd STE 49 Tucson, AZ 85705-2969

• 

  Shred-It, a Stericycle Company

  PO Box 59505 Renton, WA 98058

• 

  Shred-it

  380 Carolina Drive Ext Roebuck, SC 29376

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/09/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Shred-It to do a one time pick up and destruction of documents and 5 hard drives at my storage facility. My business is located at my home but I specifically instructed the person at Shred-It that all of the documents were at my storage facility. She overlooked that when she sent me the contract to sign. When I caught it a few days from the scheduled pick-up she apologized and said she had missed that in the original email and she would correct it and send me a new contract to sign, which she did. The company had originally scheduled the pick-up for 8/4/22 but had to reschedule it for 8/10/22 due to illness of the driver. However, a driver showed up at my home on 8/4/22 unexpectedly and I just happened to see him sitting in my driveway. I told him that the pick-up was not to occur until the following Wednesday at my storage facility. He called his supervisor and the supervisor instructed him to pick up the hard drives that I happened to have on hand since he was already there. I reluctantly gave them to him. They then showed up the following Wednesday 8/10/22 to get the documents from my storage facility. I never requested them to come to my home but they are billing me separately for that because they came due to the companies' error. The agreement that we both signed is attached and, based upon it, I should have owed a total of $291.60. I have paid them $322.99, which is what the statement showed was my balance due. They are now billing me $571.32 in addition to the $322.99. I have tried repeatedly to call and email the person that set up the pick-up so that she could help me get this resolved and she will not return any of my calls or emails. I have spoken with the customer service reps and they keep telling me that I still owe a balance of $571.32 but when I go to my account on line it shows a zero balance due. They have now sent my account to collections but I have paid them all that I owe them and more according to the agreement.

  

  Business Response

  Date: 11/15/2022

  We have spoken with ************** and have resolved her complaint.  ****************** issue has been escalated to leadership to review process and coach the team

  Customer Answer

  Date: 11/15/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:11/08/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August 2020 I contacted Shred-it to do a one time purge of old work files. I spoke with ******************************* and he said we could set up a monthly pick-up and they would deliver a small console to place the documents in for shredding. I gave it a try and after having the service for almost a year. I was paying for service when I did not have any documents to have shredded. I called Shred-it in July 2021 and spoke with *************************, he advised me that I had agreed to a 2 year contract. I advised that no one EVER said I was under contract until that day. I stated that the service was coming to a single family home and NOT a business. We dont have the volume to facilitate service OR the charges. He offered to change the pick up to one time every 2 months, saying that I would have to pay a penalty to cancel. I continued service because I had already spent so much money for the missed service calls. I said this is basically fraud, a scam. In May 2022 I called to cancel service and was given a reference # for the cancellation. Shred-it still kept coming. Today, November 8, 2022 I called and spoke with ***** and explained that I was given a reference # for cancelled service, she acknowledged that it was in the system as well as the previous attempt to cancel. ***** transferred me to a Retention Specialist, I spoke with ************************* and he NOW tells me it is a 3 Year Contract. This is fraudulent to me. A deceptive business practice. Im a consumer, not a business. Please help me. Thank you.

  

  Business Response

  Date: 11/15/2022

  We have spoken with ****************** have resolved her complaint. Removal of equipment is scheduled for November 16th 2022. ********************** issue has been escalated to leadership to review process and coach the team.

• Initial Complaint

  Date:11/07/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been making complaints to the company since at least April 2022. They keep calling me to do collections, reflecting a balance on my account. Then they say they correct the over billing and then they say it takes 1-2 billing cycles for the credits to apply, then they tell me that my payments are amounts i did not pay and they do not show my actual payments. I would like to speak with someone that actually has approval authority to clear this up. I also feel i should be compensated as I lose $300 per hour everytime i have to deal with this, and this is the 3rd time since April. This company should be audited as their accounting is simply wrong. In the past before Stericycle took over, i just had the shredder service, got a bill, and then i paid it, it was $38.50 everyother month like clock work. now the pick up dates change all the time, they were here last week and its supposed to be 8 weeks, but they have it that they are coming 2x in one month. this system is so terrible now. Please fix it, and fix my account.

  

  Business Response

  Date: 11/15/2022

  We have worked with ******************** have resolved her complaint. ************************ issue has been escalated to leadership to review process and coach the team.

  Customer Answer

  Date: 11/18/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Thank you, they responded quickly once you contacted them and went above and beyond to fix the situation.  I appreciate it and hope to continue to do business with them without this issue happening again.
  
  Sincerely,
  
  *********************************, Esquire

• Initial Complaint

  Date:11/04/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **************** is horrible. I have to call them every month about incorrect invoices, I am billed for additional collection consoles that I don't have. They pick up from my site whenever they feel like it, even though my contract is once a month. The last billing issue I had took over 6 months for them to resolve. Overall terrible company.

  

  Business Response

  Date: 11/14/2022

  We have been in contact with **************** and are continuing to work with her to resolve the issue

  Customer Answer

  Date: 11/15/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/02/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been trying to resolve an accounting issue since April 2022 with no resolution.Shred-it has failed to credit over $1,000 of payments to our account. The last time one of our payments was correctly credited was in August 2021. Payments since then have not been applied to our account. We have sent copies of the canceled checks to Customer Relations multiple times showing Shred-it received our payments. But nobody responds or fixes the accounting issue. Instead, we get automated threats from their collections department for non-payment from an email address that does not accept replies.I am so frustrated. The customer ******************** is useless. Please have someone contact me that is senior enough that they can resolve the issue.!

  

  Business Response

  Date: 11/11/2022

  We have been in contact with ****************** and are continuing to work with him to resolve the issue

  Customer Answer

  Date: 11/15/2022

  Complaint: 18349178
  
  I am rejecting this response because:

  Stericycle has contacted me and we are attempting to resolve the issue. We are hopeful of a resolution but this is still ongoing so we are rejecting the response at this time.

  Sincerely,
  
  ***************************

  

  Business Response

  Date: 11/30/2022

  We have continued worked with Mr. ******* and have resolved his complaint. ********************** issue has been escalated to leadership to review process and coach the team.

  Customer Answer

  Date: 12/02/2022

  Better Business Bureau:

  Stericycle asigned a Customer Solutions Consultant to my account who was able to resolve our company's issues with our billing.
  
  I am satified with the resolution to complaint ID ********, and accept Stericycle's response.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/01/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March of 2021, **************************** contacted Shred-It to cancel our services with them. We were not getting the service we expected and they became very expensive. We were told that we would have to pay half of a five-year contract that was signed by an unauthorized individual at the store. We tried to work with Shred-It to get the price affordable. The price was to be $128 per pickup every 8 weeks, now they are charging an additional $44.18 in Surcharges. I do not believe that this is a legal business practice as this is an unapproved amendment to the agreement. I am quite ***et that a nationwide business could target small businesses in this manner. We want to cancel our service with Shred-IT/ aka Stericyle because their service pick-*** are inconsistent, the customer service telephone lines are extremely frustrating and long, they increased the prices via fuel surcharges that are not consistent with the market standard.

  

  Business Response

  Date: 11/09/2022

  We have reached out to **************************** and have resolved his complaint. ******************************** issue has been escalated to leadership to review process and coach the team.

  Customer Answer

  Date: 11/14/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:10/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been receiving a harassing amount of emails requesting payment for invoices past due. Our company is ECC and we are receiving statements for ********* Company and Diversified Radiology as well as statements that we have already paid. I have reached out to contacts at Shred-it on several occasions and have still not seen results. We are demanding that they cease and desist contact.

  

  Business Response

  Date: 11/09/2022

  We have been in contact with **********************. We have engage our tier two technical team to look in to her issue. They are working to correct. We will continue to update ************************ with their progress.

• Initial Complaint

  Date:10/31/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Requested Shred-It's services for offsite disposal of old records and requested 1 large bin. Shred-It sent out a representative with 1 bin on 5/5/22. I and the representative loaded the 1 bin with my documents and then the representative loaded the bin onto the truck. Original quote was for $310. In August 2022, I received two past due invoices both dated 8/10/22. These were the first invoices I received for that service. The amount requested was $1,142.05. Shred-It was charging me for 10 bins despite the fact that I have a small single person office. My office could not hold 10 bins, nor did I have 10 bins worth of documents for destruction. The truck they sent out to pickup the documents was a small truck that could not even hold 10 bins. I called their customer service to look into the issue and I received an email on 8/25/22 stating that a credit was being requested for my account (Customer Support Reference *********. They said the credit would take 1-2 billing cycles to reflect. On 10/19/22 I received a FINAL NOTICE invoice stating that the account would go to collections unless the invoice was paid. I called customer support again and they see the credit was still being requested, but do not have a status on the credit (Customer Support Reference ********. It has already been two billing cycles and I still have no resolution to this issue and no one can give me any updates. I would like to pay for the actual services that were provided and close my account for good. I will not be utilizing their services anymore due to this.

  

  Business Response

  Date: 11/03/2022

  We have reached out to ************************** and have resolved his complaint. ****************************** issue has been escalated to leadership to review process and coach the team.

  Customer Answer

  Date: 11/03/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:10/28/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted Shred it on oct 7 for my month pickup, They never showed up. I called the next week, and was told I was wrong and the pickup was actually a window so they have between the *****th to pick it up. They never did. I call their support line spoke to ***** and he promised me a pickup today 10/28 it never happened so now they haven't showed up 3 times, I asked for a cancellation of the contract and they told me they would give me a free bankers box instead. the customer service agent blamed me for waking his kids up at night, and told me he refuses to help. The Truck came to the hotel and left without doing our service. Every time I call I am routed to the same place and they tell its either too late or they aren't able to speak to me.

  

  Business Response

  Date: 11/02/2022

  We have reached out to ****************** and have resolved his complaint. ********************** issue has been escalated to leadership to review process and coach the team.

  Customer Answer

  Date: 11/03/2022

   
  Better Business Bureau:

  Someone from the leadership team personally contracted and was very kind and helpful 
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/27/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our office has been trying to cancel our membership with Shred It since March of 2020 due to mandatory lockdown due to COVID-19. On multiple occasions (ref# ******, ref# ********, ref# *******, ref# ********) we have attempted to cancel the membership and were ultimately told we could only suspend the membership till it's termination date THEN cancel the membership. When our agreement was up on August 24th, 2022, we were unaware that we were auto-renewed for an additional 5 years with the company. We were not notified of this auto-renewal and wanted to sort the discrepancy out with the company. However, every time we called in, we were met with the same few excuses; you have to speak with an account specialist who are unreachable due to hold times or dropped calls, your cancellation is already underway, your membership has been auto-renewed for 5 years and there is an early termination fee of $1500 due. The original contract was signed by a previous employee (no longer with the company) and no physical or electronic contract was provided. We seek cancelation of our membership void of the early termination fee and no further contact with the company since we've had such a poor experience with them.

  

  Business Response

  Date: 11/07/2022

  We have been in contact with ****************** and have resolved her complaint. Removal of equipment is scheduled for November 8th 2022.  ********************** issue has been escalated to leadership to review process and coach the team.