Complaints

This profile includes complaints for Option Care's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Option Care has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Option Care

  3000 Lakeside Dr Ste 300N Bannockburn, IL 60015-5405

• 

  Option Care Health

  535 Axminister Dr Fenton, MO 63026

• 

  Option Care, Inc

  728 134th St SW Ste 128 Everett, WA 98204

• 

  Option Care of Kennewick

  7325 W. Deschute Ave; Suite C. Kennewick, WA 99336

• 

  Option Care

  6010 Franklin Rd. Boise, ID 83709

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/18/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was placed on Enteral nutrition while an inpatient in ********************* from 12/25/24 -1/7/2025. The hospital case manager informed me that the enteral product would not be covered by ******** due to my ICD.10. At that time, my daughter arranged with a local home health supply company to source the needed enteral pump and enteral nutrition. Our hospital case manager also told us she would contact Option Care and let them know we did not need their services. 2 weeks after my hospital discharge, *** showed up with several cases of enteral nutrition ( we assumed as the return address was Option Care). We refused the delivery. April 15, 2024 we received an invoice for $613.56 for the enteral nutrition that we refused the delivery on. I called Option Care at **************. I spoke with ****** and explained the situation. ****** informed me he would relay the situation and that we could check the patient portal to see if more information was needed. We then received a second bill for $613.56 on 5/16/2025. We do not owe Option Care Health anything as we never received their product and they were informed previous to the shipment that we would not be in need of their services. I am looking to get confirmation that this balance is set to zero and that we do not have an outstanding balance.

• Initial Complaint

  Date:04/09/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a chronic healthcare problem that requires me to have IV infusions twice weekly. Because of the IV shortages, I was unable to receive these infusions twice weekly at the infusion center I was going to. Also, I needed a. much slower drip than what I was receiving & my cardiologist wanted me to do my infusions at home. I was to be instructed on how to do these infusions by myself. Option Care told my cardiologist they could do this service. After several phone conversations, I learned that I was given the wrong information and that I would be required to travel to ************** and would have to pay $120 out of pocket. I agreed. I traveled close to an hour away during a winter storm to do this. I paid the fee and during the course of the infusion, the nurse advised me that I would have to continue to go to their site in *********** twice a week and continue to pay the $120.00, that she would not be instructing me how to access my port. I instructed the nurse to stop the procedure and told her I was leaving. Since I was given the incorrect information and they were unable to complete the service, I want my $120.00 returned. I have spoken to a supervisor, ******** about this on 4/4/25 and was told I would receive my refund but I have yet to hear anything back since then. It should also be noted that they had promised me a second time to provide this service with NO out of pocket costs but like the first time, they reneged on that again. Their negligence has left me with two options: remove my port and cease my infusions permanently, or travel to ******* and go to an infusion site there to learn how to access my port myself. Furthermore, ******** had twisted so many facts as to what happened and her "medical gaslighting" has caused me great stress and anxiety. No patient with a chronic illness who is struggling day to day should ever have to put up with such treatment. Furthermore, I am on disability because of my illness and $120.00 out of pocket is a lot for me

  Customer Answer

  Date: 04/09/2025

  I am honestly not sure of the location because I was dealing with two different offices and when I called Option Care to complain, they referred me to a third office in *********, **, who transferrred my complaint to the original office I had the problem with, Greenville SC.  Over the phone when I was setting everything up with them, I believe I was dealing with the Greenville SC office. However, when I went for the initial infusion that was never completed, I was sent to ***********, ***  Nothing with Option Care was ever clear. I would be told one thing, and then when it came to it actually happening, it would change again.  I believe their main office is in *********  I was also told by my cardiologists office that when they are setting patients up for home infusions, Option Care is always their last choice because there are always problems.

• Initial Complaint

  Date:04/09/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a billing statement dated 12/17/2024 with payment due date 12/31/24 in the amount of $1216.06 from Option Care Health ********************* dates 01/25/24-02/28/24. When the company was contacted for clarification on billing for services NOT rendered transferred to some call center where it was impossible to communicate. IV antibiotic services were rendered in outpatient at ***************. We verified with *************** they provide their own medicines. Option Health Care has sent billing to collections: *********************. Reference number ********. Received letter dated 03/14/2025 noting debt of $1191.51. I am asking that the billing be discharged and the collections case closed as inappropriate based on false billing of services NOT rendered.

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been having issues with Option Care Health since at least August of 2024. They provide medical supplies for my daughter, *******. I have been receiving bills on a monthly basis and entered into a payment plan to address the balance. Their online payment platform is extremely deficient and nearly unusable. I somehow accidentally entered into two payment plans. This was the first time I called the customer support line. All billing questions are handled by an overseas company, and employees are difficult to understand. I asked to exit out of one payment plan and they were successfully able to cancel one after charging me double payments and only one showing up on my portal. This issue was never resolved (the double payment). I noted that each months payment was no longer reducing my balance. I made several calls and requested to speak to an American supervisor. I also sent messages to customer support via the online portal and left voicemails when unable to get through. None of my messages were answered. When speaking to supervisors directly, I was told that the balance wasnt going down because of ongoing bills. In December of 2024, I got my daughter on ********* retroactive to 9/1/2024. I reported directly to a supervisor on three different occasions as well as in the TigerConnect platform used to communicate with me about supply refills. It is now April, 2025 and the bills have yet to be adjusted. Additionally, monthly payments have continued to be taken from my account, but the last credit on my bill is showing up in December of 2024. This company is stealing money from me and not crediting my account. At minimum, I have made 10 phone calls, spoken to supervisors, sent messages, etc. nothing has made a difference.

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the past 3 days, my husband and I repeatedly tried calling this company to reorder my daughters g tube supplies. She needs these supplies for nutrition and cannot eat by mouth. Without these supplies, we cannot feed her. We are put on hold for 30+ minutes each time and then the call disconnects. Then, we call again and have the option to leave a message. We leave all the required information including the supplies we need to order. Its been 3 days and still not a call back, no one answers, and no confirmation that we will get our infant daughters very much needed supplies. This is a company that is in charge of supplying medical equipment, and the fact they cant answer the phone or call back is disturbing when peoples health is on the line. We are running very low on much needed supplies and their lack of urgency is terrifying.

• Initial Complaint

  Date:03/11/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/10/25, my father was a new client to Option Health. The company delivered his medication to the wrong patient. When that patient opened the medication box, they saw my father's name and contact information and called to ask if we had received her medication. This is a clear violation of privacy laws. I called Option Health's hotline, but there was only a voice mail option and they never called me back. In addition, when I opened the box of supplies that they sent, I saw that they were missing an important item. This is unacceptable, unprofessional and unethical behavior.

• Initial Complaint

  Date:02/25/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For several months, I have been having an issue getting in touch with someone who can help me with my account. When I call for a concern or question, I am routed to an overseas call center and it is very hard to effectively communicate. This has been hindering a resolution for several months now. I had ZERO issues previously when I requested my patient statement and details for delivery ticket, the exact same thing, last year. I put in requests and they arent acknowledged or followed up on. I would like it if someone thats an account manager and is able to review and promptly provide information regarding billing to reach out to me as soon as possible. I needed the information from Option Care for another personal matter and the deadline to return that information has also passed. The documents I was sent by Option Care recently are confusing. I attached the documents I recently received and both types of documents I received last year, which are what I have been requesting for months.

• Initial Complaint

  Date:02/11/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had ***************** through my father, effective 1/1/2024 - 2/28/2024. Then I received *************** effective 2/1/2024 - still active, when I started a full-time job. ******* ended and Cigna was back dated to a start date of 1/1/2024.All claims for medical treatment need to be submitted to ***** as primary insurance, any remaining claims need to be sent to Cigna as secondary. When we received our first bill from Option Care in April 2024, my mother, ******* ******* called Option Care billing department to ensure the correct insurance was on file. At that time, they still had ******* listed. We asked that Tricare be removed, and Cigna added, and any open claims be submitted to *****. Each month since than we have continued to receive bills. We have called and spoken to the billing department every month asking them to resubmit open claims to ******** of today's date, 2/10/2024, no claims have been submitted to Cigna.Option Care website has a contact us email request; we have sent a dozen requests for someone to reach out to us to resolve this issue, we received no response.On January 7th, we spoke with the intake department of Option Care, since the ************ has not been helpful. We were told a message would be sent to a supervisor and someone would reach out to us, no one ever called back.We also sent emails directly to department heads listed on their website and received no ************ that I received an Immediate Action Required notice, I'm afraid these bills will be turned over to a collections department and negatively impact my credit score.If I owe a bill, I will pay it. I just don't think it is fair to be billed for services that their claims department did not process correctly.Thank you for any help you can provide.

• Initial Complaint

  Date:01/06/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Option Care Health supplies my sister ****** Madeira) w/ HCU Cooler Drink which provides critical nutrients for her. We have used this company for years no issue ever. Then on September 2024 I received a bill. My sister is on ******** and ******** all bills are taken care of by one ore the other. I let this go at the time as i thought it was a clerical error. Then in October 2024 i received another bill this time with 2 entries (separate occurrences both the same amount). I called to try and clear things up explain that she is on ***************** and should not be getting billed for anything as these bills are usually taken care of by either or insurance. the *** glazed over my concern as it is the patients responsibility for balances owed. Following the scripted response i requested a bill summary to see if I could figure out what the problem is. December 2024 after receiving the account summary, I saw that the first date in question the bill was overpaid. and the second dated occurrence. was paid in full. and yet somehow the balance on my sisters account with them shows a balanced owed instead of an overpayment or negative balance. I called immediately and the *** that i spoke to seemed to understand and saw what i saw (i believe). I told him to take care of this problem asap. one month has passed since that call , i logged into the account and the balance is still showing. I have called several times trying to remedy what is clearly and accounting error, to have my complaint fall on deaf ears. My hope is that they get their act together and deal with these issues because it makes it seem that they are trying to steal money from people who are already dealing with so much both medically and financially. I have included a scan of latest bill , and the account summary sent to me by the company in question showing what was billed and what was paid .. clearly showing an error

• Initial Complaint

  Date:01/02/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Option Care provided supplies used by a nurse to administer an IV infusion for an infection. ******** is my primary ins. FEP Blue is secondary. To be paid, bills must first be submitted to ******** who will either pay or reject them to FEP Blue. I was told this by a ******** *** who also called Option Care & told them they needed to file correctly to be paid. I am not responsible for this bill. I have called & written to Option Care but they continue to send the bill ($1,128) to me. I have done everything I can to resolve this matter but Option Care chooses to ignore ************* & harasses me by continuing to send me bills & threatening to send the bill to a collection agency. I need your help to stop this.