Complaints

This profile includes complaints for ALDI, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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ALDI, Inc. has 261 locations, listed below.

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  ALDI, Inc.

  1200 N Kirk Rd Batavia, IL 60510-1443

  
• 

  Aldi Inc. (Connecticut)

  238 Boston Post Rd Milford, CT 06460

• 

  Aldi Inc. (Connecticut)

  480 Foxon Blvd New Haven, CT 06513

• 

  Aldi Inc. (Connecticut)

  511 New Park Ave West Hartford, CT 06110

• 

  Aldi Inc. (Connecticut)

  801 Silver Ln East Hartford, CT 06118

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/29/2024

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been shopping at the local Aldi for a few months now. I'm on the spectrum and certain loud noises can be especially harsh. There is an emergency exit door that emits a loud SQUAWK! every 30 seconds. This indicates a low battery. These simply take a 9v battery like a smoke alarm. I looked up the alarm and its 100 decibels, about the same as a car horn. So imagine trying to shop while a car horn goes off in your ear every 30 seconds, and I mean literally in your ear as the door is in the corner next to several aisles of items most people buy. I can't imagine other shoppers having a loud noise go off next to them every 30 seconds makes for a pleasant shopping experience. This might also scare or potentially harm older shoppers as well due to it being very unexpected the first time you hear it. I've asked several workers to fix it, but they all shrug it off as if it's not their problem. This door has been going off for almost 6 weeks now. It has gotten to the point I might have to start shopping elsewhere, because it's apparent to me whoever is managing this store doesn't care about its shoppers.

  

  Business Response

  Date: 08/01/2024

  ALDI **************** called,left the customer a voicemail and sent the customer an email to contact us back for follow up to their concern on 7/30. The customer has yet to follow up with us. Should the customer require further assistance with their concern we ask that they contact us at ************, Monday - Friday during the hours of 9am -8 pm EST. 

• Initial Complaint

  Date:07/27/2024

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 27, 2024 Aldi ******************** (1) At checkout, checkout person repeatedly stopped checkout to address problems with self-pay machines, 2) multiple people who checkout person apparently knew walked to front of line to pay for their items without asking those in line if doing so is okay, 3) checkout person was aggressively indifferent to actually selling us the groceries that we had placed on belt, 4) final straw was our checkout was stopped in middle for checkout person to address problem of person who just walked up the front of the line.I've shopped this store for seven years, and Aldi elsewhere for fifteen years.. It used to be well managed. The sense that both my wife and I got is that it isn't possible to buy groceries from this store. There is no one working there with whom transacting is possible.The desired outcome of this complaint is to be able transact the purchase of groceries at Aldi. The current cashier isn't up to the job. And to have the only checkout person also responding to the failure of the self-checkout technology to function properly is Aldi's problem, not the customer's.

  

  Business Response

  Date: 08/02/2024

  ALDI **************** spoke with the customer on July 29th, 2024. We apologized for the experience, and we thoroughly documented the information. The District Manager that oversees this specific store location has contacted and spoken directly to the customer. The District Manager apologized to the customer, and they also advised on the steps they have taken to address the situation. Additionally, a $20 ALDI electronic gift card has been sent to the customer. Should the customer require additional assistance with this concern, it is requested they contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET.

• Initial Complaint

  Date:07/25/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 26, 2024 I was trying to get a 3 lb bag of frozen hamburger in the Aldi freezer case. The bag was on the top shelf and fell on my forehead. I walked out of the store dazed and confused. I had a huge bump and two black eyes shortly thereafter. I went in the store April 30 and told an employee about my accident and the dangers of a bricklike package of frozen hamburger falling on a customer. The meat needed to be moved. she said she'd tell the manager. I emailed ***************** I contacted customer service via email I received a case number ******** on May 4. I talked to Tenisia, a case manager shortly thereafter. The week after the accident my teeth were hurting so I went to the dentist. She found a crack under my bridge and said that an impact such as I had could have caused it. The bridge replacement was $4800. ******* told me that they would look at video from that day. I told her the meat placement was dangerous. I never heard back, left a message June 4. She called and said they'd look at the video. I guess they ignored my first entreaty. I went to see the store manager on June 11. He made me wait 10 minutes and said these things move slowly, it's a schematics thing. ** told him the frozen meat could fall on a child or older woman than I the next time and real damage could occur. I found him rude. As of July 23 the meat has still not been moved, ******* never called me back, and Aldi has completely ignored the safety issue. 

  

  Business Response

  Date: 08/01/2024

  ALDI **************** has read, reviewed and forwarded the customer's concern to our insurance company, CCMSI, for further handling. We have been advised by CCMSI that the adjuster assigned to the customer's claim followed up with them on 07/29. Should the customer require additional assistance or have additional questions regarding their claim, we advise for them to reach out to CCMSI directly at **************.

  Customer Answer

  Date: 08/02/2024

   
  Complaint: 22044724
  
  I am rejecting this response because:I was called by the claim adjustor, who said she would email me a form to fill out.  She did NOT email me a form  This is the third time I have dealt with her.  She says she is working on it, thought I contacted her on July 26, when it was the BBB who contacted her.  She says the company has not provided her with the video from that day.  *********** is also at fault here.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 08/05/2024

  ALDI **************** has read, reviewed and forwarded the customer's concern to our insurance company, CCMSI, for further handling. We have been advised by CCMSI that the adjuster assigned to the customer's claim followed up with them on 07/29 and then again on 08/02. Additionally, we have confirmed with CCMSI that this being actively worked on. ALDI **************** considers this matter closed. For this reason, should the customer require additional assistance or have additional questions regarding their claim, we advise for them to reach out to CCMSI directly at **************.

  Customer Answer

  Date: 08/12/2024

   
  Complaint: ********
  
  I am rejecting this response because:
  I received an email from the BBB instructing me that I have 2 days to respond with any complaints in case # ******** against Aldi, Inc.  I did hear back from their insurance agent and sent materials last week but am still awaiting an acknowledgment of that email.  
  
  In the meantime, my local Aldi has still NOT moved the frozen hamburger packages from the top shelf in the freezer, a hazard that needs to be rectified.  You have pictures of the placement.
  

  
  

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 08/15/2024

  ALDI **************** reviewed and forwarded the customers concern to our insurance company, CCMSI, for further handling. We have been advised by CCMSI that the adjuster spoke to the customer on 8/13/24 and they have an appointment to speak before end of day today regarding the review of the complainants submitted documents. ALDI **************** considers this matter closed. For this reason, should the customer require additional assistance or have additional questions regarding their claim, we advise for them to reach out to CCMSI directly at **************.

• Initial Complaint

  Date:07/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aldi has failed to remedy lack of access to my private Aldi online shopping account which is used to purchase groceries from an Aldi grocery store for delivery. Access to all of my account data, identifiers, personal information, purchases, financial instruments, and transactions cannot be accessed.I've been an online Aldi delivery customer for about 2 years; ********************** uses a contractor named Instacart to do some of the services, such as delivery.July's history includes:July 1st I placed an online order at shop.aldi.us. It was delivered that night.July 5th I placed an online order, but the Aldi instore shopper failed, and it was not delivered.July 8th I placed an online order, and it was not delivered. It was evidenced the delivery driver had not followed any of the instructions.Each of those two dates of Aldi failures resulted in many hours of lost time, prepaid goods or services were not rendered, and online 'chat' had to be utilized to attempt to obtain a refund of prepaid order and items whereas items (goods) / order were not delivered and prepaid service was not rendered.Aldi online 'chat' repeatedly refused to answer from what country the chat was being conducted.July 9th I placed an online order which was delivered that night.July 19th Aldi's website had changed login page, and I could not login to my account nor access any data nor remove or affect financial instruments on my account.July 22nd still unable to login; Aldi website's online writeable 'contact' form was gone. Found some 'customer' options and completed two separate forms seeking the login to function as it had previously all month.July 23rd I still cannot login to account, therefore, cannot order needed food.Aldi, Inc. corporate headquarters appear to have removed their 'contact us' form from their website, so after receiving no remedy from four reports to various 'customer' reporting forms over ************************* corporate website, I must result to seeking remedy through Better Business Bureau.

  

  Business Response

  Date: 07/24/2024

  ALDI **************** has reviewed the customer's complaint. Unfortunately, due to the customer providing a phone number that is not legitimate (515-000-0000) and additionally not providing an email address, we cannot attempt to contact the customer. For this reason, we kindly ask the customer to reach out to us at **************, so we can assist further; we are available Monday - Friday between the hours of 9:00 AM and 8:00 PM ET, and the customer can reference case number ****** where this complaint has been documented.

• Initial Complaint

  Date:07/22/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a curbside order for ******** location. Upon arrival the 4 spots assigned to pick up were open, I pulled in to one of them, the sign has no numbers on them, no phone numbers, no text numbers nothing, I waited ********************************************* to customer service, after another ***** I am told order is coming out, they brought out the order for car next to me that just pulled up, they could not find my order, then it was missing items, II simply asked if I could have the dog food brought out, they laughed and closed the door, I tried ordering it while there but there was a 4 hr wait? **************** was no help, they actually made it worse, I expect a refund, I had to place a delivery order, they claim they had no way of cancelling my pick up order???

  

  Business Response

  Date: 07/24/2024

  ALDI **************** spoke to the customer, provided assistance and sent the customer a $10 electronic gift card as a goodwill gesture on 7/22/24. ALDI **************** left the customer a voicemail and sent the customer an email on 7/23/24 requesting to contact us back if further follow up to their concern is needed. However, we have not received any further contact from the customer. If this concern requires additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST. 

  Customer Answer

  Date: 07/24/2024

   
  Complaint: 22026196
  
  I am rejecting this response because: It took over 2.5 hours to resolve this, all they had to do was get the dog food added, when I tried to order when in their parking lot there was a 3 hour wait for next pick up time? There customer service kept telling me they could not cancel the new order as it was in process status?? The $10 certificate is all they add. No apologies 
  the lack of concern that it took that long to resolve an issue over a bag of dog food, I will never visit ALDIS again, and will inform as many as I can, in addition the entire store now is self checkout? Why are we paying and bagging our food, no reduction in prices but we pay and bag? No aplogies when I simply suggested we add it now, in fact the employee laughed and walked away, you can pay high wages but the lack of customer service is evident of lack of training
  Sincerely,
  
  *************

  

  Business Response

  Date: 07/25/2024

  ALDI **************** has attempted to contact the customer on July 23, 2024 and on July 25, 2024. Unfortunately, on both occasions, we were not able to speak with the customer, so we left a voicemail and sent an email asking the customer to contact us back. If this concern requires additional assistance, we ask that the customer contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET.

  Customer Answer

  Date: 07/25/2024

   
  Complaint: 22026196
  
  I am rejecting this response because:

   

  I have already returned those calls, went to a voicemail system, not even sure what there is to talk about, it is a $15 refund, if that is too much and breaks the bank at ALDI they can keep it, the customer service and cleanliness of a brand new store are deplorable
  
  Sincerely,
  
  *************

• Initial Complaint

  Date:07/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a pending charge on my credit card that per credit card company was made via online. Only info I have is merchant Number aldi ***************. over 2 hours on phone with fit mastercard only to be told no info except pending charges (they would not stop, and i have card in hand offered t send pic of card again was done online CC company says *******, **. i except to hear from someone by end of day today or i will notify the news media and have seened nationwide. contact ***************************, ************, i live in ********, ** so am central time. and aldi does not give people to speak to anyone. i am not putting an amount spent or account/order/tracking number because i did not order anything have never in my life done business with aldi and surely now never will with the kind of customer service options the have.

  

  Business Response

  Date: 07/26/2024

   ALDI **************** called and spoke with the customer on 07/22/2024. The customer was advised their concern has been documented. However, they must reach out to their bank for further assistance regarding the fraudulent charge. Should the customer need any additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST.

• Initial Complaint

  Date:07/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Register was not working properly, they moved me to another register. Both registers deducted from my checking 6.20 . Employee said no refunds I have to go to aldi . Com. Aldi.com wants my card number and a fee to process my refund. So I have to pay them to correct their mistake.

  

  Business Response

  Date: 07/15/2024

  ALDI **************** called and spoke with the customer on 07/15/2024. We have assisted the customer with their concern and forwarded their concern to the appropriate department. Should the customer need any additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST.
  
  

• Initial Complaint

  Date:07/14/2024

  Type:Facilities Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Most of the time when I visit our Aldi store on ***************** in ********** the carts won't separate after I put the quarter in the slot then I can't get my quarter back either. I've tried pushing on the quarter and pulling on the latch at the same time. I'm 73 and have to lift our 40 lb. granddaughter into the cart then lift her back out if the cart won't unlock. At times I had to do this 3 times before one would come loose. A good while back I wrote to Aldi about the problem but as far as I know didn't get a reply. It's very annoying to try to get these cars to unlatch. Today it was even more annoying when I told a clerk that I had lost a quarter in one of the carts. He said that he couldn't just give me another quarter. It's best to reach me by email.

  

  Business Response

  Date: 07/16/2024

   ALDI **************** called, left the customer a voicemail and sent the customer an email to contact us back for the follow up to their concern on 07.15.2024. The customer called us back today ************, was assisted with their concern, and requires no further follow up. Should the customer need any additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST. 

  Customer Answer

  Date: 07/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Dallas Small

• Initial Complaint

  Date:07/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unable to fill out complaint on Aldi.com usa. Store associate acted in a very unprofessional manner. When asked where a product in the store was located, she responded, "Sorry I'm off the clock," and walked away.

  

  Business Response

  Date: 07/15/2024

  ALDI **************** called, left the customer a voicemail and sent the customer an email to contact us back regarding their concern on 07.15.2024 The customer called us back today, was assisted with their concern, and requires no further follow up. Should the customer need any additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST. 

• Initial Complaint

  Date:07/11/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SPEAK TO YOUR CUSTOMER! I lost money on that order and my pressure went sky high and my depression is now on all time low because I do suffer from Mental Illness. This was HARRASSMENT! I FELT LIKE I WAS BEING TREATED LIKE A CHILD, HUMILIATED IN FRONT OF THE PEOPLE IN THE STORE, EMBARRASSED AND DISRESPECTED. Days later and I'm still dealing with a mental breakdown because of your staff! Everything should be on video, if they didnt erase it. Manager told police that their registers shut down at 8:45PM, that's why they were ******* but people were still being checked out beyond that time??? Store needs an entire new crew and customer service training!

  Customer Answer

  Date: 07/11/2024

  This happened on July 3, 2024  approximately around 8:30PM at the Aldi on ***********************. I was never able to check out my cart of groceries. The young lady was African American, short with long blonde braids.

  

  Business Response

  Date: 07/17/2024

  ALDI **************** forwarded the customers concern. The District Manager that oversees the specific store location has contacted and spoken directly to the customer. The customer was satisfied with their conversation. If the customer has any further questions, it is requested that they contact ALDI **************** at ************* between the hours of 9:00 AM and 8:00 PM EST.