Complaints

This profile includes complaints for ALDI, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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ALDI, Inc. has 261 locations, listed below.

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• 

  ALDI, Inc.

  1200 N Kirk Rd Batavia, IL 60510-1443

  
• 

  Aldi Inc. (Connecticut)

  110 Middle St Bristol, CT 06010

• 

  Aldi Inc. (Connecticut)

  480 Foxon Blvd New Haven, CT 06513

• 

  ALDI, Inc.

  1766 Golden Mile Hwy Monroeville, PA 15146

• 

  ALDI, Inc.

  2830 Gracy Center Way Ste. 100 Coraopolis, PA 15108

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/19/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the Aldi located on **********. in ********, ******** and was trying to purchase something and utilize the twice as nice guarantee on another item. I had my receipt for one item but not the other therefore I was given a merchanidse credit refund, which I had no issue with. The staff then became aggressive when I asked to have the item replaced, as the guarantee states. I was ganged up on by at least 3 employees, my husband was verbally assaulted by another customer checking out and the staff kicked us out of the store. The staff stated that since they worked there thye knew the policies and I did not. They refused to honor the guarantee and treated me with great disrespect. They allowed my husband to be threatened by another customer and never asked that customer to leave but threatened us. I then spoke to the district manager and she was rude because I was not satisfied with her resolution of talking to the staff about the problem. She hung up on me when I said it did not feel fair that I had to have this horrible experience yet she was not willing to compensate me for any of that. She simply stated there was nothing she could do.

  

  Business Response

  Date: 03/21/2024

  ALDI **************** spoke with the customer on March 18, 2024. We apologized for the experience, and we thoroughly documented the information, which was forwarded to the store's specific District Manager for further handling. The customer was also offered a $15 electronic ALDI gift card, which was accepted. The District Manager has informed us they have investigated this incident, and ALDI **************** considers this matter closed.

  Customer Answer

  Date: 03/21/2024

   
  Complaint: 21454728
  
  I am rejecting this response because: I did not agree with the district manager and she did not offer a resolution and then proceeded to hang up on me. I asked to speak with her boss. I do not believe there is any resolution when the gift card received was solely to replace the item I should have already received without having to go through the bullying and harassment of the store staff. Nothing was provided to me as an apology for the experience I endured and in fact the district manager hanging up on me only showed why the other staff was unprofessional in their actions. 
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 03/22/2024

  ALDI **************** has taken the necessary steps to handle this situation, as outlined previously. Although ALDI **************** consider this matter closed, should the customer want to contact us directly, we kindly ask they call us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET.

• Initial Complaint

  Date:03/18/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Re. Aldi store at *****************************************************************************, Time- stamp on the receipt-07:20PM, Cashier Dalarian.I purchased some items at this store and requested the cashier to put my items in the top portion of the cart for easy removal. All these could fit in that area. The cashier refused and said it is not comfortable for him and put them all in the large bottom portion making it difficult for me to pick up load into my vehicle. When asked "What about the comfort of the customer?", he said "We already have low prices" implying that Aldi does not care about customer and threw my receipt into the cart. This is a total disrespect to the customer.I have been shopping at this tore since its opening and this has never happened to me before. In fact at all other occasions, the cashiers and other employees have been friendly.I would like to also let Aldi know that there are three other stores - ******** Kroger and Target all selling more than just groceries in the other three corners of the intersection (Hwy TX 121 & ***** and ********************** only a few miles away. on *****.

  

  Business Response

  Date: 03/25/2024

  ALDI **************** attempted to contact the customer via phone on March 19, 2024, but we were unable to speak with them. A voicemail was left, and an email was sent requesting a call back when possible; however, at this time, we have not received a call back. Should the customer require additional assistance regarding this concern, we kindly ask that the customer contact us at **************, we are available Monday through Friday between the hours of 9:00 AM and 8:00 PM EST.

  Customer Answer

  Date: 03/25/2024

   
  Complaint: 21451484
  
  I am rejecting this response because:

  Aldi must contact me through BBB only in writing.

  I have clearly articulated my complaint here. If they have any questions regarding the complaint, they can ask them here and I will respond here.
  
  Sincerely,
  
  ************

  

  Business Response

  Date: 03/26/2024

  We apologize for the experience that occurred at the **********, ** store. We have forwarded the feedback to the specific store's District Manager, so they can review the concern and address it at the store level. Should the customer require additional assistance with this concern, it is requested they contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET.

  Customer Answer

  Date: 03/27/2024

   
  Complaint: 21451484
  
  I am rejecting this response because:

  I already mentioned that I need a response here.

  Please do not tell me to call/or contact someone.

  Specifically, please respond to (reproduced below from the complaint)
  

  "When asked "What about the comfort of the customer?", he said "We already have low prices" implying that Aldi does not care about customer and threw my receipt into the cart."

  What is the executive management's position on this complaint?

  Is the executive management's policy is that "We can offer lower prices and be nasty to customers they still will buy from us?"
  
  Sincerely,
  
  ************

  

  Business Response

  Date: 03/28/2024

  We have a high expectation of the level of customer service that is offered at our stores, and we take concerns such as this one very seriously. We apologize once again for the experience that occurred at the **********, ** store, and we have forwarded these details to the specific store's District Manager, so they can review this concern and take the next corrective steps at the store level.

• Initial Complaint

  Date:03/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 4th, 2024, after grocery shopping at Aldi in *******, ** at approximately 4:55 pm my car struck a row of neglected shopping carts in the parking lot. There were a stack of approximately 26 or 27 shopping carts in the Aldi parking lot neglected. Aldi keeps there shopping carts to the right of the store entrance underneath an overhang but these shopping carts were neglected in the parking lot protruding beyond parking spots (as shown in the photo attached). After putting my groceries in the car, I looked out of my rear view mirror, and was unable to see the carts because of the height of my car. I was given about 6-7 feet between the carts and my car leaving it impossible to turn out of my spot. My car directly hit the carts and there is a large dent on my trunk and paint chipped. I returned to Aldi after realizing they did not have a phone number online and spoke with the manager who told me to email. I emailed Aldi on March 5th and received a response on March 6th from employee "*************************". After two conversations on the phone ***** was accusing it was my fault and made inappropriate comments such as "why did you not move the carts before backing out" and "what if it was a toddler behind you, then what would you do, it would be your fault". To the first comment I explained I did not see them, and if I were to I would have moved them. To the second I refused to comment to it because I believe that was unprofessional and inapropriate. ***** then said he would request the video camera footage and get back to me, I have not heard from him since. I called and left a voice mail March 13th and have not heard back. Aldi should take liability and pay for the damage of my car. In addition I called ************** who were unable to help because it was private property. Thank you for your time and help with this situation. Photos taken in the light were from right after the incident, the photos taken in the dark was when I returned to speak with the manager

  

  Business Response

  Date: 03/14/2024

  ALDI **************** has forwarded the customers concern to our insurance provider for review and further handling. Should the customer need assistance we ask that she contact CCMSI directly at **************. 

  Customer Answer

  Date: 03/14/2024

   
  Complaint: 21430064
  
  I am rejecting this response because:
  I believe the response was vague. I am requesting a name of who I am contacting at CCMSI and what my case number is when I contact them. I would also like a clear response on what actions Aldi will take to repair the damage to my car. I would appreciate if somebody from Aldi personally reached out to me or the insurance reached out to me to resolve this. 
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 03/28/2024

  ALDI **************** has read, reviewed, and forwarded the customer's concern to our insurance company, CCMSI, for further handling. We have been advised that a CCMSI representative, *****, contacted the customer on March 6th, 2024, and a letter was mailed on March 20th, 2024. The claim number they provided is 24F67M059481. Should the customer require additional assistance or have additional questions regarding their claim, we advise for them to reach out directly to the adjuster, *****, at ************ or to the supervisor, *****, at ************.

• Initial Complaint

  Date:03/10/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought 2 corned beef and had whole family for ******. Never before have I had bad ones. After 10 hours I'n the slow cooker they were hard to bite into and had to go to ******** and buy supper. Totally wasted a good family dinner

  

  Business Response

  Date: 03/11/2024

  ALDI **************** spoke with the customer on March 11th, 2024. We apologized for the experience, and we thoroughly documented the information which was forwarded to both the product's manufacturer and to our ***************************** Customer was satisfied with our effort to resolve their concern, and they do not require further follow up. Should the customer require additional assistance with this concern, it is requested they contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET.

  Customer Answer

  Date: 03/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:03/10/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For at least 6 months Aldi has sold dairy products that expire well before the expiration day printed on the item. Either there is an issue with temperature control during transit or while the product is being held, the expiration dates are simply incorrect, but either way Aldi has been made aware of this by customers all over the nation and has not taken any steps to correct the issue for at least 6 months (that's how long I've been personally monitoring this issue). I have personally spoken with individuals at my local store, I have reached out through various social media accounts, I have sent an email to Aldi corporate with no response... Aldi clearly knows about the issue and has not acted in good faith to correct it. While at the same time, they are selling product that they know spoils before the date listed on the product packaging, and they are so greedy that they've chosen not to do a thing about it but would rather wait until someone dies. If my experience does not fit that of what Aldi would expect for one of their dedicated customers, please let me know. In the meantime, is Aldi going to do anything about your dairy problem? I did file a complaint with the *** as well.

  

  Business Response

  Date: 03/14/2024

  ALDI **************** spoke with the customer on March 13th, 2024. We apologized for the experience, and we thoroughly documented the information provided, which was forwarded to the appropriate departments for further review. Although the customer accepted a $40 electronic ********************** gift card, we were not able to resolve the customer's concern. ********************** **************** considers this matter closed.

• Initial Complaint

  Date:02/25/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Repeated occurence of discrimination by the same store manager at the **** Park location. Despite contacting corporate offices, ALDI rings true to its discrimination. Refusal of goods/services, payment, store policy and consumer rights once again. Contact by corporate office and not the Kaci, the same district manager who has failed to resolve the matter and refuses to acknowledge the concern.

  

  Business Response

  Date: 03/01/2024

  ALDI **************** has spoken with the customer multiple times, with the latest conversation being March 1st, 2024, in attempts to resolve this matter; however, we have not been able to resolve the customers concern. We have apologized and thoroughly documented the feedback, which has been forwarded to the specific stores District Manager and Director of Operations. The customer was offered a $130 electronic ********************** gift card, but it was declined. ALDI **************** considers this matter closed.

• Initial Complaint

  Date:02/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes I vent aldi self check out at ***************************************************************** January 24 2024 I purhuse 3 items Swipe my cart didnt work tried 3 times no luck. Person said I can help you at register they address it no charge there. Few days later I notice my bank statement, you charge it twice. Vent back they said I need call costumer service. No luck there I email no luck I cant believe its been I had to go back to store 3 times calls made emails Theyre denying this problem Thats mean Theyre accusing me stealing. Thats how I take it Now I wanna see their security cameras You can watch me I charged twice Only get one 3 items After seeing security cameras I cant wait to see what the judge says. Do you think youre the only one with policies I have my own policies If you are declining, that means youre accusing me with stealing

  

  Business Response

  Date: 02/23/2024

  ALDI **************** contacted and spoke to the customer on 2/23/2024. The customer was satisfied with the assistance provided. Should the customer need any further assistance we ask that they call ALDI **************** at ************. 

• Initial Complaint

  Date:02/22/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AND ACT OF PREJUDICE

  

  Business Response

  Date: 02/26/2024

  ALDI **************** spoke with the customer on February 26, 2024. We apologized for the experience, and we thoroughly documented the information, which was forwarded to the District Manager that oversees this specific store location. Should the customer require additional assistance with this concern, it is requested they contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET.

• Initial Complaint

  Date:02/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 3, 2024, I went into Aldis to purchase a gift card in the amount of $25.00. My card was swiped, the gift card was rejected, and the amount was credited back to my debit card. They tried this four times and finally realized none of their gift cards probably worked. They have since taken down the gift card display. The manager advised me to come back in a few days if my credits didnt go through. They didnt so I went back to be told I would have to call Aldi myself. I did and was assigned a case number and have been dealing with this for almost two months. I have documents showing they sent a request to my bank to put the money back into my account but my bank does not a a record of it. The bank says it is Aldi's issue and Aldi says they can't help. i need some advice in this matter. I have a case number if you need it. Thanks for your time in helping with this matter.***************************

  

  Business Response

  Date: 02/22/2024

  ALDI **************** spoke with the customer on February 22, 2024. We apologized for the experience, and we offered a $100 electronic gift card to cover the refund, which the customer accepted. Should the customer require additional assistance with this concern, it is requested they contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET.

• Initial Complaint

  Date:02/15/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last week I went to the emergency room because of all these chicken wings giving me heart pain. Last week they gave me a gift card on Friday. I go in the store today and they said the gift card is not valid and they've never seen a gift card before here at the *********** Aldi's.

  Customer Answer

  Date: 02/15/2024

  ******************************************************************;

  It doesn't show anything in *********** ******* on your website.

  

  Business Response

  Date: 02/16/2024

  ALDI **************** spoke with the customer on February 16, ****. We apologized for the experience, and we thoroughly documented the information, which was forwarded to the specific store's District Manager. We were able to speak with the specific store and advise on how to properly redeem the electronic gift card so that it's accepted on the customer's next visit. Customer was satisfied and does not require follow up. Should the customer require additional assistance with this concern, it is requested they contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET.