Complaints

This profile includes complaints for ALDI, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  ALDI, Inc.

  1200 N Kirk Rd Batavia, IL 60510-1443

  
• 

  Aldi Inc. (Connecticut)

  110 Middle St Bristol, CT 06010

• 

  Aldi Inc. (Connecticut)

  480 Foxon Blvd New Haven, CT 06513

• 

  ALDI, Inc.

  1766 Golden Mile Hwy Monroeville, PA 15146

• 

  ALDI, Inc.

  2830 Gracy Center Way Ste. 100 Coraopolis, PA 15108

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been consuming the "Meat Lovers Breakfast Bowl" almost daily for breakfast, for the last 3-4 years, consuming nearly **** of these bowls.I've observed immense quality control issues within the last 2-3 months. The latest bowl I consumed, which expires on January 3, ****, had only a scant amount of meat and cheese in it, negating my fine breakfast experience. Furthermore, I've noticed more and more issues with the potatoes in the confines of these bowls, some have green skin or green innards. Due to my abject impoverishment, I've had to eat some of these bowls anyway, causing some gastrointestinal upset, as green potatoes contain solanine. It would greatly behoove you to reconsider your current supplier or manufacturer of these bowls, as I've noticed these quality control issues started when the price of these bowls fell from 2 dollars and 79 cents, to a dollar ninety nine. My colon and toilet paper expenditures would also be gratuitous of this adjustment. I would appreciate a refund of some sorts, whatever value you deem appropriate, to purchase different breakfast products from your fine retail establishment. Due to this economy and my own series of unfortunate events, my ability to eat is greatly hampered by my aforementioned lack of funds. I eagerly await your response.

  

  Business Response

  Date: 02/15/2024

  ALDI **************** spoke with the customer on February 14, ****. We apologized for the experience, and we thoroughly documented the information which was forwarded to both the product's manufacturer and to our ***************************** Customer was satisfied with our effort to resolve their concern, and they do not require further follow up. Should the customer require additional assistance with this concern, it is requested they contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET.

• Initial Complaint

  Date:02/09/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As a consumer this felt like false advertising to me. Aldi has a twice as nice guarantee. I went to store 90 on February 6, **** and returned strawberries that were very moldy 3 days after purchase while I was waiting for them to ripen. The cashier said the guarantee did not apply because it was a fruit. When I spoke to the manager, I was told the guarantee did not apply because I had purchased them 14 days prior. I explained the long drive I make to shop at Aldi and that this was the next time I was in the city. I offered to take a snap next time so they could see the snap date stamp. I was told they were not allowed to look at my phone. I asked for someone higher up, and there were no options. Then the manager agreed to let me get something around the same price. I selected 3 fruit items. None were close in price as they were rung up. The manager and cashier did something. When I looked at my receipt, I had to have someone explain. I went to the manager for this. What I found out after asking many, many questions since no one had explained anything while I was checking out was the manager felt giving me a lesser amount was giving me more. This is because none of my items turned out to be very close in price. I felt it was false advertising because the manager could have used the correct amount instead of making up the amount she used. I watched the manager interrupt our conversation to use a calculator to calculate the correct about for another customer return without a receipt. I had my receipt. Im still shaking my head.

  

  Business Response

  Date: 02/14/2024

  ALDI **************** sent an email to the customer to the email address provided ********************** on February 9, **** asking them to contact us, so we could gather additional details to address this situation properly. However, at this time, we have not received a call back, and we cannot attempt to contact the customer via phone, since the phone number provided (**************) is not legitimate. We apologize for the experience, and should the customer require additional assistance with this concern, we kindly ask they contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET and please reference case number ******.

• Initial Complaint

  Date:02/06/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I'm writing regarding an uncalled incident within Aldi store located at **** W. 47 in ******* around 10 am on Dec. 30. During the time I was there I did confirm with security that there was no need for a key for your restroom. At that point I guess I was under suvillence then after. I did go in my bag for water, reached in my pocket for my gloves, then took a few deli bags which did put in my bag to put my items in. Next thing I did notice their security was following me, but I didn't think nothing of it at the time. I did finally checkout and attempted to leave with the items I purchased. Next you know it in the front of checkout the security and I guess the manger asked me to step aside. Their reply we saw you put something in your pocket. Embarrassing enough they asked me open my bag that had items from other stores and to show them what was in my pocket. It was determined that I only had items I paid for. Yes, I asked was I being searched because I'm Black, do you do this to all of your customers, and I bring to their attention I was going to notify corp regarding the issue. Also, I did bring to their attention that at this rate I had no business keeping the items I paid if I was going to be victimized. Oh, keep the items they said with no apology.

  

  Business Response

  Date: 02/07/2024

  ALDI **************** spoke with the customer on January 3, **** and on January 29, ****. We apologized for the experience, and we thoroughly documented the information. The District Manager that oversees this specific store location has attempted to contact the customer three times, but they have not been able to speak with the customer. Should the customer require additional assistance with this concern, it is requested they contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET.

  Customer Answer

  Date: 02/07/2024

   
  Complaint: 21253686
  
  I am rejecting this response because: the response don't address the issue at hand. If Aldi attempted to reach by phone call they didn't leave a message. Prior forwarding this complaint to BBB as a final straw I did reach out to their customer service line. Per conversation with them brought me to the conclusion that the district manager or no one addressed the issue. I didn't want this to happen to me or anyone us. Aldi sweep this under the rug.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 02/12/2024

  ALDI **************** spoke with the customer on January 3, **** and on January 29, ****. We apologized for the experience, and we thoroughly documented the information, which was forwarded to the District Manager who oversees this specific store location for further handling and review. Due to the customer requesting a follow up call from the District Manager, they have attempted to call the customer several times, with the latest attempt being on February 12, ****, without being able to speak with the customer. The District Manager advised they have left a voicemail, but the customer has not called them back. The District Manager also advised that based on the review of the situation the security guard that was on duty was not the usual guard who is at this store location. Should the customer require additional assistance with this concern, it is requested they contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET.

  Customer Answer

  Date: 02/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the garlic bread on 01/11/2024 from Aldi's in *******, *********. I made the garlic bread, and after one or two bites I found a Halloween themed fake nail.

  

  Business Response

  Date: 01/16/2024

  ALDI **************** spoke with the customer on January 16, ****. We apologized for the experience, and we thoroughly documented the information which was forwarded to both the product's manufacturer and to our ***************************** Customer was satisfied with our effort to resolve their concern, and they do not require further follow up. Should the customer require additional assistance with this concern, it is requested they contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET

  Customer Answer

  Date: 01/17/2024

   
  Complaint: 21151466
  
  I am rejecting this response because I feel like this matter is being swept under the rug. Also, I was never happy with how they handled the situation. They offered me a $10 gift card, which in my opinion isnt going to fix the issue. I was informed that the quality assurance team would follow up. Although the case is still under investigation I would like further action and something to be fixed before something like this happens to someone else. Finding foreign objects in my food has not only stopped me from wanting to eat. But, I am literally disgusted with how they would allow their employees to wear fake fingernails at a place that handles food. There are so many concerns and I feel ALDIs failed to address them properly. 
  

  
  Sincerly,
  
  ***********************************

  

  Business Response

  Date: 01/22/2024

  ALDI **************** spoke with the customer on January 16, ****. We apologized for the experience, and we thoroughly documented the information which was forwarded to both the product's manufacturer and to our ***************************** We also forwarded the customer's request to the product's supplier for further handling. Per the supplier's response received on January 18, ****, they have spoken with the customer, and they are currently investigating. Should the customer require additional assistance with this concern, it is requested they contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET.

• Initial Complaint

  Date:01/15/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 01/08/2024 around 2:07 I had just finish shopping at this grocery store and i was in the self check out kiosks when i felt someone hovering over my shoulder. when i turn around i notice it was a security guard. i ask her what she was doing and she stated that she was making sure i paid for my 15 cent bag. I am a U.S. Army veteran that has PTSD and this made me extremely uncomfortable to the point i was triggered. i soon made complaint to ADLI corporate office spoke with a customer service representative *** that provide me with case number ******** and then advised that i should receive call from management soon. the district manager ***** called me on 01/11/2024 around 4:15 pm and advised me that i was not the only customer that complain about this security guard. she then stated that she is hire by a third party company and she can not remove her from the store but she ask her to stop doing so. this sent a message to me that ALDI have no control of who they allow to work and represent them as company with additional understanding that they do not care about the health and well being of there customer. I am very fearful of returning to this store as I believe that I will be harass and possible triggered again. i am requesting a investigation take place to insure no other harassment take place on any other customer.

  

  Business Response

  Date: 01/17/2024

  ALDI **************** spoke with the customer on January 16, ****. We apologized for the experience, and we thoroughly documented the information. We advised we would be escalating the case internally again for further review. The customer was also offered a ************************** electronic gift card due to the inconvenience of the situation, which the customer accepted. Customer was satisfied with our efforts to resolve this matter and does not require further follow up. Should the customer require additional assistance with this concern, it is requested they contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET.

  Customer Answer

  Date: 01/18/2024

   
  Complaint: 21145613
  
  I am rejecting this response because:
  I have not receive any gift card and Im requesting that the guard no longer be allowed at this location.

  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 01/22/2024

  ALDI **************** spoke with the customer on January 16, ****. We apologized for the experience, and we thoroughly documented the information. We advised we would be escalating the case internally again for further review. The customer was also offered a ************************** electronic gift card due to the inconvenience of the situation, which the customer accepted. Due to a system issue, the electronic gift cards were not being sent on a timely manner; however, we can confirm this issue has been resolved, and the customer's $30 electronic gift card was sent out on Friday, January 19, ****. Should the customer require additional assistance with this concern, it is requested they contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET.

  Customer Answer

  Date: 01/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:01/11/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Aldi *** due to the consistent issue of selling spoiled and/or rotten meat. I frequent two Aldi locations in ********, ******** and have lost track of how many times meat products have spoiled before the expiration date. I have chosen to file the complaint due to the lack of response I have received from this business. I have returned product to the store multiple times and never once Have I spoken with a manager. After opening a bag of bacon bits that clearly had mold in them and they were well within the expiration date, I filed a contact form and shared my concern with the business to which I received absolutely no reply. Most recently, I purchased lunch meat and chicken breast at the Broad St. location and as I opened the lunch meat it is covered in slime and had a very pungent sour odor. I am sick of wasting resources, time, gas, and money buying meat from these stores. I have checked all the temperatures of my refrigerator to make sure the issue was not occurring due to time temperature abuse on my end and it is not. I also do not have this issue when purchasing meat from other stores. To reiterate though, my biggest complaint is from the business completely ignoring these complaints. I am happy to share the screenshot I have of the contact me form I filled out concerning the moldy bacon bits. These issues have ranged from sour chicken, lunch meat, pork chops, ground sausage, and the bacon bits that ruined our entire dinner. I have wasted a minimum of $100 throwing out product as well as at least 5 trips back to the store to return the soiled meat, which I am always just given the option to exchange it for more soiled meat which violates their "Aldi Twice as Nice" policy. I should always have been offered a refund and a new product. I am hoping this complaint will help rectify the situation and force Aldi to respond to a paying customer instead of just ignoring the issue.

  

  Business Response

  Date: 01/15/2024

  ALDI **************** spoke with the customer on January 15th, ****. We apologized for the experience, and we thoroughly documented the information which was forwarded to our **************************** and to the District Manager. We also offered a $100 ALDI electronic gift card due to the multiple inconveniences the customer had, which the customer accepted. Customer was satisfied with our effort to resolve their concern, and they do not require further follow up. Should the customer require additional assistance with this concern, it is requested they contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET.

  Customer Answer

  Date: 01/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  **********************************************************

• Initial Complaint

  Date:01/04/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bad customer service I went in ********************** in nepturn on January 4th at 127pm I try garbage bag the price was a d$1,85cent .but he want to charge me the full prize of $6.95cent.

  

  Business Response

  Date: 01/19/2024

  ALDI **************** reached out to the customer on 01.19.2024, the customer did not answer. Our **************** department was not able to leave a voicemail due to the customers mailbox being full. We ask that the customer contact our **************** department at *************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST. 

  Customer Answer

  Date: 01/22/2024

   
  Complaint: 21097910
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************

  they didnt called 

  

  Business Response

  Date: 02/07/2024

  ALDI **************** attempted to contact this customer via phone on January 19, **** and on January 28, ****, but we were unable to speak with them. We were unable to leave a voicemail during these attempts due to the mailbox being full. The District Manager who oversees this specific store location also advised they attempted to contact the customer on the morning of February 1, ****, but were unable to speak with them. ALDI **************** attempted to contact the customer on the afternoon of February 1, ****, and we spoke with the customer, but were not able to get into the details of the situation due to the customer stating they weren't able to talk at the time. The customer was sent an email with our phone number and their case number, and they stated they would call us back. However, at this time on February 7, ****, we have not heard back. Should the customer require additional assistance regarding this concern, we kindly ask that the customer contact us at **************, we are available Monday through Friday between the hours of 9:00 AM and 8:00 PM ET.

• Initial Complaint

  Date:01/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed order 0155-2258-1250-3776 on 12/28 for delivery. The driver shopped multiple orders at once and gave me someone elses order. Ive contacted Aldi three times now regarding this issue with no response. I just need a refund for this order i never recieved.

  

  Business Response

  Date: 01/02/2024

  ALDI **************** spoke with the customer on January 2, ****. We apologized for the experience, and we refunded the customer's whole order. Customer was satisfied with our effort to resolve their concern, and they do not require further follow up. Should the customer require additional assistance with this concern, it is requested they contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET.

• Initial Complaint

  Date:12/26/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 26th I made a delivery order that was stated to be arriving by 3:45 p.m. when the delivery personnel got my order they came and dropped it off without making contact with me and my delivery instruction state do not leave my package unintended outside it will get stolen and I only missed her phone call bye a little over 2 minutes I called her within 3 minutes of the phone call and she was already gone and instacarts delivery personnel are supposed to wait 3 minutes before leaving she did not my order got stolen cuz I live in the hood I brought this attention to instacart customer service and was refused a refund below I will attach screenshots showing the missed call my call back my delivery instructions and when my order was made and supposed to arrive

  

  Business Response

  Date: 01/10/2024

  ALDI **************** attempted to contact this customer via phone on December 27, 2023, but we were unable to speak with them. A voicemail was left requesting a call back when possible; however, at this time, we have not received a call back. Should the customer require additional assistance regarding this concern, we kindly ask that the customer contact us at **************, we are available Monday through Friday between the hours of 9:00 AM and 8:00 PM EST and reference case number ******.

  Customer Answer

  Date: 01/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:12/26/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Mom Is Elderly We Came To Shop At Aldi ******** Location ************************************************************************* Zip Code ***** We Had Gift Card /Merchandise Card We Where Told That There Is No Money On Thee Card Amount 20 Dollars We Told By Supervisor ******** Said Funds Expire Which Is Non true Does Non Say That On Thee Card We Then Called On December 18,19,22 2023 We Called These Numbers ************** ************** ************ To Report Fraud We Called 20 ********** Very Rude No professionalism Scammers pick Up From ********* ye Were Asking For Our Names Middle Names Last Names Street Addresses Phone Numbers We Felt As There Is Is Identity ************** Hacking Will Occur We Called left Messages For ******************* And For *********************** Located At *********************************************************************** Zip Code ***** To Alert Em About What Is Going On About Fraud And get Rid Thee Out ****************** Right Away Many People Are Non Happy

  

  Business Response

  Date: 12/27/2023

  ALDI **************** attempted contacting the customer on 12/27/2023 at the phone number provided and was advised that we had the wrong number. Should the customer require additional assistance with this concern, it is requested they contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET.

  Customer Answer

  Date: 01/08/2024

   
  Complaint: 21057038
  
  I am rejecting this response because:  I *************************** Have Called ALDI On December 18 19 22 January 2 8 I Called All Numbers Lead To Islands Pilppinnes We Live Here In ******* Want Call Centers In ******* All Three Numbers ************** ************** ************ Islands Pilppinnes Pick Up This Will Non Help Out ******* Today I Called ************ Pressed 7 *********************** His Extension For This Week Is Deleted Which Says A lot About Very Strange Behavior From ALDI Business I Was Able To Leave Messages For General Regional Supervisor ******************* Who Is Boss Over *********************** Who Is Customer support Coordinator I Want Refund 20 Dollars Back Is Non My Fault And My 65 Plus Mom Fault That ALDI Did Non Up Grade There Gift/Merchandise Cards Year **** Which Caused Thee ************ ******** Shift Supervisor A False Sense No Money On Card Do To Copy Right Saying Year 2021 ******************* Needs To Man Up Answer Back No One Else Islands Pilppinnes Call Centers Need To Be Shut Down We America Don't Discrimination On These People Is That We Don't Live In Islands Pilppinnes Internet Says These Call Centers Have Done ******* Harm
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 01/09/2024

  ALDI **************** has attempted to contact this customer twice via the provided phone number (**************), but we have not been able to speak with them. On the first attempt on 12/27/23 we were advised we had the wrong phone number. The second attempt was on 01/09/24, and the call went directly to voicemail, and we left a voicemail requesting the customer to call us back. Should the customer require additional assistance regarding this concern, we kindly ask that the customer contact us at **************, we are available Monday through Friday between the hours of 9:00 AM and 8:00 PM EST; when calling back, please reference the case number ******.

  Customer Answer

  Date: 01/19/2024

   
  Complaint: 21057038
  
  I am rejecting this response because:

  Today Here In ******** January 19 2023 We Have Snow I Went To Library Since Have No Computer My Cell Phone Has No Internet I Could Non Answer Back Yesterday January 18 2023 Only When I Went ************ To Use WiFi I Got Letter Yesterday January 18 2023 I Am Answering Back That No One Called And Left Any Messages On January 9 **** This ALDI Business Is A Fraud Is Very Simple To Just Refund Any Way Poor 20 Dollars Instead Giving A Hard Time To Shoppers And To Better Business Bureau ******** Is A Very Sad Shame That ******************* Regional Supervisor Who Needs To Man Up Answer Back Instead Tossing Out There Some One Who Does Non Have Any Clues About Business All Numbers Three Lead To Islands *********** We Are In America Since ALDI Is going To Give A Hard Time There ***** Need To Re Open Case Again Just Docket On Internet That ALDI Business Is Very Big Mess Does Non Take Business Very Serious Which *****n Correct At All Is Very Silly And I'm Mature Non To Refund ****************************************** ******* Non What Ye Are Saying Is A ******** Services ***** Services At All ************** Services Thanks for Your Help And *************** Better Business Bureau I Feel That ALDI Only Cares About Money Making Which Is Wrong 

  
  
  Sincerely,
  
  ***************************