Complaints
This profile includes complaints for ALDI, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 239 total complaints in the last 3 years.
- 97 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/09/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I would like for ALDI, INC. to paid only for medical cost. . . on March 17, 2022 my tooth broke off while eating a bowl of raisin bran cereal purchased from their store on ******* in *****, **. I filled out their compliant form on the computer and emailed it with all this information they requested. I am sending the BBB copies and doctors names who I've had appointments. I don't have dental insurance and therefore, no dental work has been done, only I have are the costs to have the broken tooth pulled out and replace with implant, ********************* couldn't save the tooth because it is dead. Estimate range from 3-5,000.00 for the one tooth which is located in the top and front of my mouth. I really appreciate your help and assistance. **************************** *************************************************** Note: Enclose are cereal box picture and info on box, purchase receipt, and est. costs from from doctors. This happen 3 months ago. Again many thanks.
Business Response
Date: 06/10/2022
ALDI **************** contacted the customer. We provided the customer with assistance to her concern.Initial Complaint
Date:06/06/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have contacted Aldi corporate 3 times in the last year, the last time was a couple of weeks ago and was told the regional manager would be notified.I get the Aldi ad in the Atlanta journal, the Aldi in question is 3 miles from my house. When I check out I inform them the prices in my ad are cheaper.The amount of the difference is usually only 1 or 2 dollars per trip.Sometimes they refuse to give me the price in the ad or they want to give me a lecture about they will do it this time but they have to go by the ad in the store. It's not the dollar or two difference that bothers me it's the attitude this is clearly false advertising, and unscrupulous.Aldi corporate has done nothing to rectify this problem.Business Response
Date: 06/06/2022
ALDI **************** has contacted the customer and informed him that this concern would be forwarded to the District Manager who oversees the location in question, so that corrective action may be taken. The customer declined an offer of a gift card. Customer is satisfied with our effort to resolve their concern and we consider this matter to be closed.Customer Answer
Date: 06/11/2022
Complaint: 17320628
I am rejecting this response because:
Sincerely,
********************* I have had this response 2 times before with no changes being made, what I would like is to take my ad to the store get the items for the advertised price with no comments or hassle.Is this asking too much?Business Response
Date: 07/05/2022
ALDI **************** has attempted to contact this customer by phone and has sent the customer an email on 7/5/22. If this concern requires additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST.Customer Answer
Date: 07/12/2022
Complaint: 17320628
All anyone has to do is call and leave your name and phone number or the same in your email and I will answer.
I am rejecting this response because:
Sincerely,
*********************Business Response
Date: 07/18/2022
ALDI **************** has contacted the customer and informed him that this concern was forwarded to the District Manager who oversees the location in question, so that corrective action may be taken and store personnel are properly trained on honoring ad prices. Customer is satisfied with our effort to resolve their concern and we consider this matter to be closed.Initial Complaint
Date:05/25/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am emailing you because I recently ordered food from Aldi market and all the food and even the drinks tasted old and nasty, I would like a refund back to my snap EBT card and this issue to be handled properly thank you!!Business Response
Date: 05/27/2022
ALDI **************** left the customer a voicemail on 05/25/2022 and sent the customer an email on 05/26/2022 requesting to contact us back for follow up to their concern. However, we have not received any contact from the customer. If this concern requires additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST.Initial Complaint
Date:05/20/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
[BBB transcription; see file]Advertised Spiral Ham for 87cents a pound. Should have been charged **** (2) Period. They charge 1.99x10.52lbs=20.93 (4) then .87x10.52=****= 20.93-****=11.78 Check his figures ***** overcharged *****-****-.01=2.65Business Response
Date: 05/20/2022
ALDI **************** has contacted the customer and provided her with a resolution to her concern. The customer is satisfied with our effort to resolve their concern and we consider this matter to be closed.Initial Complaint
Date:05/16/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
5/10/22 I used instacart to shop at Aldi's.Original order ***** and a temporary hold was placed for ****** Reviewing my receipt Aldi's total came to $50.85. A temporary hold of $105 was applied to my account. After 2 days the hold was released and I was charged by instacart *****. When I reached out to instacart they replied the receipt doesn't have to match the charge and they can charge higher prices. This is price gauging and in all my months of utilzing instacart have I ever been told this!!! I am still owed $20.25 from my May 10th order .Business Response
Date: 05/19/2022
ALDI **************** left the customer a voicemail on 5/16 and sent the customer an email on 5/18 requesting that she contact us at her earliest convenience. We have not received a follow up contact from the customer. If this concern requires additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST.Initial Complaint
Date:05/11/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased several automatic soap dispensers from Aldi. On the package they have a 3 year warranty. I tried to contact the company several different ways. I still have the original receipt for all of them. I want a refund. They all stopped working.Business Response
Date: 05/13/2022
ALDI **************** left the customer a voicemail on 5/11 and sent the customer an email on 5/13 requesting that she contact us at her earliest convenience, however we have not received a follow up contact from her. If this concern requires additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST.Initial Complaint
Date:05/09/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of transaction, today on 5/9/2022.In fear of bad stock, and on the shelf. Please help. And it tasted horrible, no smelled, like urine, with a similar orfoul tasting, after taste. Food spit out. Smelled it again. Cap put back on. upon reopen, again, urine. Smell of urine. In a new can or jar or plastic jar, of bought and paid for, apple sauce. Advertised for a dollar and eighty-nine cents.Plus tax. No, I dont want to eat you, I want to throw you away. Another waste. Bough and paid for. This one, smelling toxin.For the mental health of everyone working in your facility, and please remove all tox off the shelf. I do not want to digest ill or bad food.Remember, mental health is food health. And food health is mental health. **************** at the bought and paid for downtown location, is polite, and as always. Aldi twice as nice plastic jar of apple sauce, it was horrible. Please take all contaminated food off the shelf and for the hire of new workers.And who packaged what? On what shift? And time of day? And what false additive is being brought into the facility, or place of work. In need of healthy eating. The issue has happened so many times, I am unresolved, and now worse off in my good health. And a pocket book. Please help to resolve the issue, because I too, love food. And pro your food health, too. And maturism. Please do your work in kindness. Account, whatever the number is going to the ***************************. Please stop the foul harassment of me, and anybody who ever bought food sin. And I too, am Pro life. And still in need, of food. Good tasting food. In all sincerity, pro their mental health treatment. And anti abuse by poison. (and you did leave me hungry... help. anti abuse and to the food. to the packaged food, on the shelf).Business Response
Date: 05/13/2022
ALDI **************** left the customer a voicemail on 5/09 and sent the customer an email on 5/11 requesting that he contact us at her earliest convenience, however we have not received a follow up contact from him. If this concern requires additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST.
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