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Business Profile

Grocery Store

ALDI, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for ALDI, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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ALDI, Inc. has 261 locations, listed below.

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    Customer Complaints Summary

    • 252 total complaints in the last 3 years.
    • 108 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/24/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Aldi recently changed their customer service from ******* where I could talk to someone who spoke English that I could understand, to a country offshore. The new customer service people speak and understand English so poorly that I cant understand them and they cant understand me. In addition, they must be working from home as its so noisy its hard to hear anything!Also, they can no longer give out prices as they dont have access. I can call ANY grocery store and get a price! This needs to change.I tried calling their headquarters in *******, ** at ************ to talk to the customer service manager, but the phone system wont allow you to speak to anyone unless you know the extension. It would be easier to speak to someone rather that filing a complaint!

      Business Response

      Date: 11/28/2022

      ALDI **************** has contacted the customer and forwarded their concerns to the appropriate department within ALDI. The customer is satisfied with our effort to address their concern and we consider this matter to be closed. If the customer has any further questions, it is requested that he/she contact ALDI **************** at ************.

      Customer Answer

      Date: 12/01/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:11/17/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a bag of ******* original kettle cooked chips, either 11/8/22 or 11/14/22. Upon consumption last night I discovered a foreign object. Immediately spit it out and took pics and placed the object in a baggie. Whatever I almost ingested wasnt chips! I contacted an attorney for product liability, since I didnt accrue physical damage, I was advise contact the company first. The mental anguish is enough, to say Im mortified is an understatement. This is definitely a product liability. Leaving it up to you to resolve this. I still have the object and can get it tested in a lab if needed.

      Business Response

      Date: 11/21/2022

      ALDI **************** has contacted the customer and forwarded their concerns to the appropriate departments. The customer is satisfied with our effort to resolve their concern. If the customer has any further questions, it is requested that he/she contact ALDI **************** at ************.

    • Initial Complaint

      Date:11/16/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/02/2022 I bought I Simply Nature Italian Chicken Sausage Organic 5 pack from the Aldi located at *****************************************************************. After I opened it stunk so bad that I vomited and almost pass out. It is rotted meat they sold me. I still have that package in my possession. I will share it on social Media and tell all about what meat Aldi is selling unless Aldi will buy it back from me for $1,000,000 USD.

      Business Response

      Date: 11/17/2022

      ALDI **************** has contacted the customer and discussed their experience. The customer was assured these concerns are taken very seriously, and are forwarded to our **************************** for further review. The customer's request for compensation has been forwarded to the product's manufacturer, and the customer was assured that a representative would be reaching out to him directly to discuss his request. Customer is satisfied with our effort to resolve their concern and we consider this matter to be closed. If the customer has any further questions, it is requested that he/she contact ALDI **************** at ***************.

    • Initial Complaint

      Date:10/09/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/27/22 I purchased a bottle of wine from ALDI. I opened it a few days later and drank one glass. Pouring the second glass of wine a worm-like insect came out of the bottle. Which means I don't know if and how many was in the first glass. I took the almost full bottle of wine back to ALDI to return it for a full refund. The manger told me that under ********** law - liquor isn't returnable even if there's bugs in it. This is absolutely absurd. I've attached pictures of the bug, bottle and receipt for your reference. Thank you.

      Business Response

      Date: 10/13/2022

      ALDI **************** left the customer a voicemail and also sent the customer an email on 10/13/2022 requesting to contact us back for follow up to their concern. If this concern requires additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 10:00 AM and 7:00 PM EST. 

    • Initial Complaint

      Date:10/08/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Whoever the kid that worked at the aldi as a manager around 10am at the aldi off loop 323 in ***** ***** tried to loud talk me over a grocery return and after I told him it was ok and to drop it he got louder to try to make it a point that he was the boss, I make ****** a year I could car less who the boss is! He was very immature and this needs to be addressed!!! This happened 10/8 around 10am today!!!!

      Business Response

      Date: 10/13/2022

      ALDI **************** attempted to contact this customer via phone on October 10th and October 11th but was unable to speak with them. A voicemail was left requesting a call back when possible. If this concern requires additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 10:00 AM and 7:00 PM EST. 

    • Initial Complaint

      Date:09/26/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Wednesday 9/21/22 12:37pm Bad Day at ALDI: After going through the check out, I had 2 bags of groceries, one on each shoulder. As I turned to leave the store, I stepped on something slippery and skidded out. I looked up at the two cashiers and said 'You need to clean your floors'. They did nothing to help me, did not get the manager. Just kept cashiering. Other customers asked it I was okay, and also told the cashiers 'That woman just fell down'. A fellow customer helped me stand up after I determined I didn't break anything. I looked at both cashiers and again said 'You need to clean your floors!'. Once home, I attempted to called the store to speak to the manager, only to listen to a Corporate Aldi recording of how they are so efficient, they don't bother their local staff with phone calls - the phone number listed on the Manahawkin website is a corporate phone line. The recording suggested I fill out a form on their website - which I have done - telling them of my slip and fall. I inquired as to what their policy is for their employees to do in case of a customer accident on their property, and what is their policy to keep their floors safe and free of debris. I have heard nothing from Aldi.I have a large bruise on my right hip and a bruise on my right knee.

      Business Response

      Date: 09/30/2022

      ALDI **************** has reviewed and forwarded the customers concern to our insurance company. A representative from their department will be contacting the customer directly for assistance. If the customer has any further questions, it is requested that she contact CCMSI at **************.

      Customer Answer

      Date: 10/01/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have been contacted your third party.  I still want to know what it the protocol for how your employees are to handle my accident in your store.

      Sincerely,

      *****************

    • Initial Complaint

      Date:09/23/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      September 19, 2022 Every week I purchase 2 bags of your ORGANIC SIMPLY NATURE Blue Corn Chips. They're the best Tortilla Chips I ever had. My grandchildren also love them. The last bags I bought were filled with salt. We couldn't eat them. I tossed them in the garbage.I just want you to know something happened with your salt machine.Thank you for your time,*************************** *****************************************************************

      Business Response

      Date: 09/27/2022

      ALDI **************** has contacted the customer and offered a refund for the product. Customer is satisfied with our effort to resolve their concern and we consider this matter to be closed. 

    • Initial Complaint

      Date:08/28/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went until Aldis In **********, ** to do some grocery shopping there on Sunday. I was humiliated in front of so many customers and staff, I had a grocery cart full of groceries and I get up to the cashier to check and use my PEBT card and was told the system is down for student PEBT and they do not know how long it will be down. My thing is you knew this ahead of time and it was not a sign in the door to let oriole no this so you wait til they go check out to be humiliated in front of everyone. I suffer from anxiety and social anxiety and this really doing something to me, knowing the manager knew about this and didnt have the decency to inform customers before they start shopping. I will be in contact with a lawyer because this will not fly by at all.

      Business Response

      Date: 09/02/2022

      ALDI **************** has attempted to contact this customer by phone on several occasions. A voicemail was left for the customer on each occasion and the customer was sent an email to contact us at her earliest convenience today (09/02/2022). If this concern requires additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 10:00 AM and 7:00 PM.

    • Initial Complaint

      Date:08/09/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date 07/28/22, weekly brochure dated 07/27/22-08/02/22 shows southern grove prunes $2.95 ea. I was charged $4.39 ea. I purchased 2. Add stated regular price of $3.99.Other items not given sale price but only 10cents different so no problem. Made 2 trips back to store 1st told needed to bring items back 2nd told brochure not for this location(been told this in past) nothing on brochure has a location address but delivered in US mail to my home with **************! Your help appreciated. Love shopping there but did not like the run around. Would like adjustment of funds paid and if sale brochure not for my area this should be on sale brochure. For info when had problems few years ago I contact head office and was told they had no control of sale brochures!

      Business Response

      Date: 08/18/2022

      ALDI **************** attempted to contact this customer via phone on August 11th but was unable to speak with her. A voicemail was left requesting a call back when possible. If this concern requires additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 10:00 AM and 7:00 PM EST.

    • Initial Complaint

      Date:08/07/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was a customer at the *********, ** ********************** at the Frankford location. I was inquiring about different products and the associate gave me the price. We were both at how much the item cost. The manager ***** came over to my cart and remove the items and told me she was not selling the items to me. To my dismay, she instructed another associate to remove the items and place the items in the office. I am assuming she wanted to purchase the items, I was able to purchase other items with price verification, I traveled to another Aldi, the Parkville and Bel Air location and was able to purchase the items. At both locations I express my concerns to the managers at the Parkville and Bel Air location and was advised to file a complaint and to express my concerns on social media. This is just one of the 2 incidents that occur that day. I also had a return with my receipt. Ms. ***** did not want to do the return and DID NOT do it. In the future, when I traveled to that store I will be recording my experience so that others may know what to expect

      Business Response

      Date: 08/18/2022

      ALDI **************** has read, reviewed and forwarded the customer's concern. The District Manager that oversees this specific store location has contacted and spoken directly to the customer. The District Manager apologized to the customer and the customer was satisfied with the conversation. If the customer has any further questions, it is requested that he/she contact ALDI **************** at **************.

      Customer Answer

      Date: 08/20/2022

       
      Complaint: 17683614

      I am rejecting this response because:

      Sincerely,

      ***********************

       

      Yes I spoke with the District Manager.  To may dismay, the behavior of the manager was acceptable.  I was not satisfied with the answer.  On that note, if this practice is acceptable. I will share my concerns on social media to inform others of the practice of Aldi at ************** location

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