Complaints

This profile includes complaints for ALDI, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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ALDI, Inc. has 261 locations, listed below.

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  ALDI, Inc.

  1200 N Kirk Rd Batavia, IL 60510-1443

  
• 

  Aldi Inc. (Connecticut)

  1248 S Broad St Wallingford, CT 06492

• 

  Aldi Inc. (Connecticut)

  238 Boston Post Rd Milford, CT 06460

• 

  Aldi Inc. (Connecticut)

  2640 Berlin Tpke Newington, CT 06111

• 

  Aldi Inc. (Connecticut)

  464 Reidville Dr Waterbury, CT 06705

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the store. The cashier charged me twice for a product and I realized after I left. I called their phone number and theres no way to connect to a store or to leave a message. I went on their website and used the chat feature. I chatted with someone for several minutes before they informed me that they couldnt even help me If they wanted to. Just a ridiculous hoop to get no where. They told me theyll let the store know, but didnt say theyd contact me to arrange my refund told me Id still have to go back to that store and ask for a refund and hope they give it to me. I dont live near this store. It was a stop of convenience and they make it impossible for customers to get money back even when the mistake is entirely theirs.

  

  Business Response

  Date: 02/01/2023

  ALDI **************** has contacted the customer and provided a Gift Card for the transaction error. The customer is satisfied with our efforts to resolve their concern and we consider this matter to be closed.

  Customer Answer

  Date: 02/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I dont believe they will improve their system to rectify mistakes as a whole and this was a colossal vacuum of my time to rectify something rudimentary,, but theyve made some effort here to make things right. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/19/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged for an item I did not purchase and appears on my receipt. I sent the customer service contact info with my full receipt info and did not hear back. I kept trying to contact the store but they refuse to acknowledge me and are even hiding my tweets to their account asking for help.

  

  Business Response

  Date: 01/27/2023

  ALDI **************** attempted to contact this customer via phone on January 20, 2023 and January 27, 2023 but was unable to speak with them. A voicemail was left requesting a call back when possible. If this concern requires additional assistance, we ask that the customer contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST.

  Customer Answer

  Date: 01/28/2023

   
  Complaint: 18841033
  
  I am rejecting this response because:

  I received a voicemail telling me to call them to address the concern.  While calling, was placed on hold multiple times until I was finally told the person who is investigating my problem was not currently there, but would email me to follow up and schedule a way and time to contact.  I have not received any follow up since.  The only person I talked to said they were unable to do anything further and I would just have to wait until the person investigating returned.  Due to lack of answers and still waiting for a return email following up, this issue has still not been resolved and no one has communicated with me about the specific issue.  I've only been placed on hold.

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 02/16/2023

  ALDI **************** has contacted the customer and offered a goodwill gesture. The customer is satisfied with our effort to resolve their concern and we consider this matter to be closed. 

  Customer Answer

  Date: 02/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  While I wish it would have been fixed sooner, eventually there was a satisfactory resolution reached.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called and now emailed twice about an issue. While at the location in ****** I received a flat tire from a massive amount of debris in your parking lot. It was scattered all over, impossible to miss and hard to see in the exact parking spot. Once I got out it was all over from the parking lot to the front door. there was glass and plastic debris all over. I had to have a company come out and change my tire. While that was going on I was starting to clean up some debris and quickly realized it was out of hand. I spoke to the store associate and expressed my concerns and lack of clean up. It was though there was a wreck in the parking lot and nothing was cleaned up. This has caused me great stress and alot of money in which I feel you should be responsible for as it happened on your property. I have pictures and videos of the parking lot. Since my car is AWD I cannot just get 1 new tire. I hope we can find a resolution to this issue in the way that you will help pay for damages.

  

  Business Response

  Date: 01/24/2023

  ALDI **************** has contacted the customer and provided the contact information for the insurance company, CCMSI. The customer is satisfied with our efforts to resolve their concern. If the customer has any further questions, it is requested that they contact CCMSI directly at ************* for further assistance. 

  Customer Answer

  Date: 02/21/2023

   
  Complaint: 18819841
  
  I am rejecting this response because:

  I have previously corresponded with the Aldi *****************  CCMSI on 1/17/23. I have provided several pictures and videos of the damage done to my car and debris all over the parking lot. Since then I have reached out 4+ times with no response. It has been over a month and my car needs to be fixed before more damage is done. Please respond and I hope we can get this resolved
  
  Sincerely,
  
  *** Fruits

  

  Business Response

  Date: 03/09/2023

  ALDI **************** has read,reviewed, and forwarded the customers concern to our insurance company, CCMSI.Should the customer need any additional assistance, we ask that the customer contact CCMSI directly at *************.

• Initial Complaint

  Date:01/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed how awful the produce looks. I bought the butternut squash at the number 87 store in ********* **. There is a blight of mass product. I email the courts on my exec order 10c391/16cv11318 at the ********************** court in ******* **. My situation is a concern of ** Senator ****** and **********************. I saw this pinching and it is total taxing of the outside of the gourd and when I am at Target in Broadview they have these incredible Asian Pears in the wrapping and it looks like it is to go back to normal about industrial product packaging. I have a hard time buying fresh at both places, but your produce looks better than Target's espcially the zucchini. I eat my veggies, but this misery abuse must end. It passes recall, but looks like employee venting hate on the product.

  

  Business Response

  Date: 01/11/2023

  ALDI **************** attempted to contact the customer via phone on January 9th & January 11th but was unable to speak with them. A voicemail was left requesting a call back when possible. If the customer requires additional assistance, we ask that the customer contact us at ************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST.

• Initial Complaint

  Date:12/26/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase at the ********, ** location and when I decided to open the marinated Hawaiian chicken. I noticed the box was sticky. Here the package was opened and it not only leaked but it was hard as a brick! Do the Then please not check the food before they stock it on the shelves? I tried calling the number and I did not get through all I got was an automated service that tells you can't reach anybody at a store!. So I have no idea how to get a refund! Or a replacement. I threw the chicken out. I wasn't going to drive 20 minutes with an opened container of chicken back to the store.

  

  Business Response

  Date: 01/16/2023

  Copy of the Response Sent to the BBB: ALDI **************** attempted contacting the customer via phone on December 27, 2022 and January 16, 2023 but was unable to speak with them. A voicemail was left requesting a call back when possible. If this concern requires additional assistance, we ask that the customer contact us at ************,Monday - Friday between the hours of 9:00 AM and 8:00 PM EST.

  Customer Answer

  Date: 01/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:12/22/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is in regards to ************************** that Aldi utilizes. I am absolutely positive that Aldi would like to see how the ************************** is treating customers. On Monday 12/19 I was preparing to order groceries from Aldi using the ********* mobile app. After I completed my grocery list, I went to the checkout screen. ********* requires a temporary hold on your debit cart depending on the amount of groceries you have. Every time I order, the temporary hold is no more than ***** dollars. On Monday the temporary hold fee in the amount of $15. When I checked my bank statement, ********* took out $55 instead of the $15 that was reflected on ********* mobile app at the time of checkout. I contacted ********* regarding this issue. I was not able to come to a resolution with them. I cancelled the whole order, and ********* refunded the fee. I am disabled. I have always been a loyal customer of **********************, and *********. It is a shame the way I was treated. ********* knows people depend on this service. They feel they can take advantage. This is not the first complaint I made to BBB in regards to *********. I contacted Aldi the first time I made a complaint about *********. I did not get a resolution. Aldi should hold some responsibility for *********s actions toward customers. I was told by an Aldi associate they are not responsible. I am seeking fairness when I use this service, and not be a victim of deceit. ********* Commitment: (Website)We act with consideration and compassion for the ********* community and ask that our shoppers and customers assume the best of us and each other. If things dont go to plan, well handle the situation with the utmost care, and concern to find the best possible outcome for everyone. Below is a picture of the transaction on *********s mobile app.

  

  Business Response

  Date: 01/02/2023

  ALDI **************** attempted to contact the customer via phone on December *******. The customer stated they were not able to speak at the time, as requested we emailed the customer their case number and provided our **************** Department phone number. If this concern requires additional assistance we, we ask that the customer contact us at **************, Monday - Friday between the hours of 9:00 AM & 8:00 PM EST. 

  Customer Answer

  Date: 01/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/21/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 5, 2022, I was hit by around 10 sauce bottles in an Aldi in ***********, ** near the ****************** when I was squatting to select product at the bottom of the shelf with my father. A women, unnoticed, came to us and moved something at the top of the shelves. Then around 10 bottles and 1 box package fell down on my head. I lost consciousness for a whole and then felt pain. We tried to locate the woman who caused the accident, and talked to a shift manager in the store. The shift manager instead let the woman leave; I ask him whether Aldi will be responsible for all of this. He said yes. Then my father and I filled out an accident report and one witness report in the store and got a copy and were told someone may contact me. Several days later, *********************, a person alleged to be from CCMSI and deal with the dispute for Aldi contacted me. We said that if I received medical bills, I will email him. I emailed my medical bills and physician's notes but we got no responses for two weeks. **************** seems disappear and I could not get the $922 medical bills covered as I am a single mother without child support and my only income is less than ******. Denial, delay, or distraction is not acceptable.

  

  Business Response

  Date: 12/22/2022

  ALDI **************** has contacted the customer and forwarded their concern to our insurance department. The customer is satisfied with our effort to resolve their concern. If the customer has further questions, they may contact our insurance department CCSMI directly at *************. 

  Customer Answer

  Date: 12/27/2022

   
  Complaint: 18624316
  
  I am rejecting this response because:

  Each department in Aldi shifts the burden for customers to reach another department for the resolution of the accident; but the insurance agent could not be reached unless a BBB complaint was filed with BBB. If there is no supervisory or effective institution for the corporation to ensure cases are resolved, it cannot be said I am satisfied. I called Aldi's customer's service, but the representative who is allegedly responsible for my case cannot be reached. And I was still told to reach another department when my concern is I could not reach the insurance agent and I could not afford my medical bills when the insurance agent did not resolve my issues. The insurance agent always says they are investigating. Customers who are victims of accident are threw into a circle by each department in Aldi without any substantive resolution. 

  
  Sincerely,
  
  *************

  

  Business Response

  Date: 12/29/2022

  Customer has been assured that this has been forwarded to our insurance department, CCMSI, for further handling. Should the customer have any additional concerns or questions, they have been provided with information to reach CCMSI for further assistance.

• Initial Complaint

  Date:12/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order 0154-5528-0512-7501. When the order arrived the items in the bag were someone else's entirely. It appears the driver shopped multiple orders at once and gave me someone else's order. I contact Aldi customer service with no response. I ended up having to call where customer service continued to give me the run around. I just want a refund for my order that never arrived.

  

  Business Response

  Date: 12/22/2022

  ALDI has attempted to contact the customer by phone on several occasion. A voicemail was left requesting a call back when possible. Additionally, we have issued the customer a refund for their order. Should the customer need any additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST.

• Initial Complaint

  Date:12/14/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased wine on 11-26-20**. It wasn't good. I went to the Aldi store in ************* (#**) with my receipt on 12/14/20** to return two UNOPENED bottles, one ***** and ****. I was told I could not return or exchange. Keep in mind several years ago, I did return a bottle of wine that turned to vinegar and was given a refund. When I asked the "manager" (i did not get the gals name) if this was posted, her reply was "I don't know". I looked and there was no sign stating this. It is known that Aldi has a good policy for returning items that are not tasting good or "bad". I feel because it was not told at the time of purchase and no signage, I did not know I couldn't return.When I told the manager I felt it was not right to either have a sign or tell people when they purchase, she sarcastically said" Ok, I will stand here and tell that to every customer. I have been a good customer and shop ********************** often, but this has made me reconsider where I shop. I would like my refund.*********************************

  Customer Answer

  Date: 12/20/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:12/05/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aldi sold me spoiled pomegranate seeds that smelled and tasted of alcohol as they had fermented in the package. I have called and emailed Aldi, and they have refused to provide any refund or credit. I cannot make a special trip back to the store just for this, nor can I keep spoiled food in my kitchen. It would cost more in bus fare to get to the store and back than the product is worth. Please mail me a merchandise credit to cover the refund and replacement for this item.

  

  Business Response

  Date: 12/19/2022

  ALDI **************** has contacted the customer and issued a refund for the item. Customer is satisfied with our effort to resolve their concern and we consider this matter to be closed.

  Customer Answer

  Date: 12/20/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************