Complaints

This profile includes complaints for ALDI, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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ALDI, Inc. has 261 locations, listed below.

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  ALDI, Inc.

  1200 N Kirk Rd Batavia, IL 60510-1443

  
• 

  Aldi Inc. (Connecticut)

  238 Boston Post Rd Milford, CT 06460

• 

  Aldi Inc. (Connecticut)

  480 Foxon Blvd New Haven, CT 06513

• 

  Aldi Inc. (Connecticut)

  511 New Park Ave West Hartford, CT 06110

• 

  Aldi Inc. (Connecticut)

  801 Silver Ln East Hartford, CT 06118

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/10/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came into the store to purchase items using a ******** EBT card, when I checked out the cashier ran the transaction as a cash transaction instead of a food transaction. When the manager was asked for assistance, I was treated as a second class citizen and he refused to offer assistance stating it was an institution issue. I was completely humiliated, I paid for my items and immediately called the *********** I was advised the transaction wasn't proper transmitted stating it wasn't ran as a food transaction. I contacted the corporate offices and requested assistance and explained how rude the manager was and also that the transaction wasn't ran correctly. Waited for a week with no response, I simply wanted the transaction corrected. I have been an Aldi customer since the 90s, but after calling back, was advised they were happy to offer me a $20 gift card for my trouble, offering me no resolution. I plan to contact an attorney as I feel this constitutes a discrimination case, how they think treating someone like a subclass citizen because of the use of a government approved payment is unacceptable.

  

  Business Response

  Date: 02/11/2025

  ALDI **************** spoke with the customer on February 7, 2025. We apologized for the experience, and we thoroughly documented the information, which was forwarded to the District Manager that oversees this specific store location. Should the customer require additional assistance with this concern, it is requested they contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET.

• Initial Complaint

  Date:02/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two 12 oz packages of the Specially Selected Jumbo Scallops, one about a month ago and one about two days ago. Both were kept frozen in my deep freezer. I opened the packages this morning and there was a strong unpleasant fishy odor in both packages. I attempted to thaw them in the refrigerator thinking it might just be temporary, but the smell worsened. I believe they may have not been handled properly prior to sale. I would like a refund for both packages.

  

  Business Response

  Date: 02/10/2025

  Good afternoon, on 2/8/25 we contacted the customer via email to apologize for the experience and informed the customer he can take the product back to the store to receive our double back "Twice as Nice Guarantee". In addition, we attempted to reach the customer on 2/10/25 via phone as well but the customer declined to speak on a recorded line and **************** considers the case closed.

• Initial Complaint

  Date:02/03/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Very unprofessional behavior. Refund 1.99 curbside charge. I waited and waited and my order was never brought out had to go inside and navigate getting someone to get my order. There is no way to get any assistance at all.

  

  Business Response

  Date: 02/05/2025

  ALDI **************** spoke to the customer today and offered a $10 electronic gift card to cover the $1.99 curbside fee she wanted refunded, and she accepted. Customer is satisfied with our effort to resolve their concern, and we consider this matter to be closed.

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 2, 2025, I placed a curbside pickup order for ************************************ full by ALDI. When I went to pick up my order, I was denied the products and told to file a complaint. Despite filing a claim online and even contacting customer service, I was informed that my order is "stuck" in the system and cannot be canceled or refunded at this time. My first online claim attempt was canceled without resolution after they falsely stated they tried to contact me (no call or email attempt was made in effort to resolve). There is no option for me as the consumer to cancel the order stuck in the system and ALDI removed funds from my account before it was even in the processing stage. They now refuse to cancel my order, refund me, or provide any further assistance/ escalation at this time then encouraged me to report this to BBB. This is the second time I've encountered this issue which ALDI took over a month to resolve and return my funds by just letting the order just time out on its own and not taking action to correct the charge themselves. I just want the order canceled and the charge removed so i can use those funds i set aside to feed my family.

  

  Business Response

  Date: 02/04/2025

  ALDI **************** spoke to the customer on 2/4/25 and provided assistance. The customer was satisfied with our effort to resolve their concerns, and we consider this matter to be closed.

• Initial Complaint

  Date:02/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the first alert waterproof safe and the box didnt bring the keys for the safe. Im requesting either a refund or to replace it. 

  

  Business Response

  Date: 02/03/2025

  ALDI **************** spoke with the customer on February 3rd, 2025. We apologized for the experience, and we thoroughly documented the information which was forwarded to our ***************************** Customer was satisfied with our effort to resolve their concern, and they do not require further follow up. Should the customer require additional assistance with this concern, it is requested they contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET.

• Initial Complaint

  Date:01/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early December, I reached out to Aldis online customer service with my concern and received a call the following day. During that call, I was informed that my inquiry regarding the specific reason behind the warning on the ******* would be researched. However, over the past month and a half, I have followed up several times, each time receiving the same responsethat my case, #*********, is still under review.Last Friday (1-17-25), when I called again, I was told that my case had been escalated to the escalation department. I requested a follow-up call from this department, but I have yet to receive any communication. At this point, it has been over six weeks without a satisfactory response.I emailed CEO **** ** Operations MGR. ***** ********* without a response as well to my email:The lack of transparency and communication is concerning, particularly since the product in question carries a warning about potential exposure to a cancer-causing chemical. The process your company has in place does not appear to be consumer-friendly, and I believe it needs to be more responsive to questions, especially those related to health and safety concerns.I am hopeful that my concerns will be escalated beyond the customer service team, as they have not been able to provide any meaningful answers. I would appreciate your attention to this matter and a timely response regarding why the product I purchased carries the Proposition 65 warning.Thank you for your time and consideration. I look forward to hearing from you soon.

  

  Business Response

  Date: 02/21/2025

  ALDI **************** spoke with the customer on February 21, 2025 to relay the information we had been provided in regard to the customer's concern. Customer was satisfied with the outcome of the conversation, and they do not require further follow up. Should the customer require additional assistance with this concern, it is requested they contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET.

  Customer Answer

  Date: 02/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:01/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two items from Aldi's. I have attempted to contact them to let them know the product is not good, they don't have a phone number, only an email. I emailed them and nobody responded. I'm not satisfied with their products and would like to either be contacted or refunded for the items.

  

  Business Response

  Date: 01/28/2025

  ALDI **************** spoke to the customer on 1/28/2025 and provided assistance. The customer was satisfied with our effort to resolve their concerns, and we consider this matter to be closed.

• Initial Complaint

  Date:01/27/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As I was exiting Aldi, I spotted a man pushing a cart who resembled a zombie hitting his vape pen. I then noticed he was wearing an Aldi shirt. While walking towards a piece of litter, specifically a box meant for a soda case, I thought to myself that he probably wouldnt bother picking it up. To my surprise, he walked right past the trash located in the parking lots pathway. I asked him, Excuse me, are you going to pick that up? in a confused tone, wondering why anyone would overlook such litter. He looked at me but continued on his way. I pressed further, asking if he was really going to just leave it there. His response was simply to tell me to leave me ******** clarify, your employee working for Aldi, strolling through the parking lot while hitting your vape pen, looking completely out of it, and ignoring the trash youre passing by, and then telling a customer who comments on it to leave you alone?I retorted, No, I won't leave you alone. I'm going to report your behavior to your manager, and I went into the store, searching for an employee. After several minutes without success seeing empty registers in a pack store, I finally found someone, and to my surprise, that person turned out to be the manager.I was told I wouldnt be given the general manager's contact information, and that if I didnt leave, the police would be called to remove me from the premises.I filed a complaint with Aldi, customer service responded within the hour and I was told a general manager will contact me. That was at 5:45pm on 1/22/2025, as on 1/27/2025 at 10:45am I have yet to hear from management to resolve this issue. I have filed two additional complaints requesting management to reach me. Such unprofessional and a threatening tone is complete unacceptable to treat a customer this way. I have been shopping at Aldi since the mid-1990's and have never had a poor experience from this company, and I am sure this employee is not operating within the Aldi expectations.

  

  Business Response

  Date: 01/30/2025

  ALDI **************** spoke with the customer on January 22nd, 2025. We apologized for the experience, and we thoroughly documented the information, which was forwarded to the District Manager that oversees this specific store location. The customer requested follow up regarding this concern from the store's District Manager, and we have been informed that the District Manager has attempted to contact the customer via phone, but they have not been able to reach the customer. Should the customer require additional assistance with this concern, it is requested they contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET.

  Customer Answer

  Date: 01/31/2025

   
  Complaint: 22862240
  
  I am rejecting this response because:

  I have not received contact from anyone from Aldi regarding this, I have caller ID and an answering machine. No messages or missed calls, this is inaccurate information. This, dates back from 22nd, and yet to hear from management on this incident, I am very disappointed in this company.
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 02/11/2025

  ALDI **************** spoke with the customer on February 11, 2025. We informed the customer their complaint has been forwarded back to the District Manager that oversees this location. We have requested that the District Manager follows up with them directly regarding their concern. Should the customer require additional assistance with this concern, it is requested they contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET.

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a work zone 4 shelf tall cabinet exclusively sold by Aldi on Nov 26th 2024 as a Christmas gift for my mother. When she opened the box to assemble there were 2 broken pieces and it's also missing the top. I have tried several times to reach their customer service line leaving messages with no response. There is also supposed to be a 3 year warranty on this item that they want you to pay to use which also doesn't seem right especially for an item that was broken and unusable from the start. She lives in ******* and I am in ********* so it's not like I can just run it back to the store. 

  

  Business Response

  Date: 01/23/2025

  ALDI **************** attempted to contact the customer via phone on January 20, 2025, but we were unable to speak with them. A voicemail was left, and an email was sent requesting a call back when possible; however, at this time, we have not received a call back. Should the customer require additional assistance regarding this concern, we kindly ask that the customer contact us at **************, we are available Monday through Friday between the hours of 9:00 AM and 8:00 PM EST.

• Initial Complaint

  Date:01/14/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited new store at ********************************* Oh branch on 12/27/24. I tried to use the survey but it wasn't working. I just found out it was because the store hasn't been entered. So who is in charge of this? why give option of survey on receipt if its not programmed? The reason why I needed to complete the survey is to make Corporate aware of an issue with pay options and Employees lack of knowledge. I was able to use a card from my Health Ins (Devoted dollars) but couldn't use EBT for 2nd pay. I had to pay cash. They Employee said afterwards that u cant use Ins card and EBT. I don't have this issue using both at any other stores. I would like this looked into and make sure cashiers know what forms of pay is accepted and that u cant use Insurance & EBT in same transaction. It would be great to get a $10 store credit for the cashiers Not knowing I'm not available by phone before 12.30pm. 

  

  Business Response

  Date: 01/21/2025

  ALDI **************** left the customer a voicemail and sent the customer an email on 1/15/2025 requesting to contact us back for follow up to their concern. However, we have not received any contact from the customer. If this concern requires additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST.

  Customer Answer

  Date: 01/23/2025

   
  Complaint: 22812691
  
  I am rejecting this response because:

  A message was NOT left. A *** spoke to me but I was driving and she said she wouldnt call back that I had to call and talk to anyone. I will try to call today or tomorrow 

  
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 01/23/2025

  ALDI **************** spoke to the customer today and provided assistance to their concerns. The customer was satisfied with our effort to resolve their concerns, and we consider this matter to be closed.