Complaints

This profile includes complaints for ALDI, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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ALDI, Inc. has 261 locations, listed below.

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  ALDI, Inc.

  1200 N Kirk Rd Batavia, IL 60510-1443

  
• 

  Aldi Inc. (Connecticut)

  110 Middle St Bristol, CT 06010

• 

  Aldi Inc. (Connecticut)

  1863 Silas Deane Hwy Rocky Hill, CT 06067

• 

  Aldi Inc. (Connecticut)

  511 New Park Ave West Hartford, CT 06110

• 

  Aldi Inc. (Connecticut)

  535 Saw Mill Rd West Haven, CT 06516

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/16/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It was on September 8th 2024, i was working for ********* doing 3 jobs the last job was at 2:53 i had finished up 2 order and was getting ready for 3, when a lady came up to me and said if i paid for my bag, i asked if she was accusing me of stealing the bag she said that is what i ask you , i ask her where is your manager she said she was the manager she went on and on about me stealing the bag and she wouldn't stop I was just so embarrassed i ask my husband to call the cops he said no i am not calling the cops for that 12 cents bag and i also had 3 orders to deliver on time so we didn't call the cops she said go head i wish you would just being rude.. Then twice i handed her the receipts showed that i paid for the receipts she refused to take them I sent Aldi copy of all 3 receipts and you can look at the video it will show me twice trying to give the receipts she never tried to resolve this situation and apologizing and looking at the receipt then the *********************************** would of maybe been okay, however look on the tape and you will see she went to the other register and started to complain to them and to the people she was telling and i seen one of the register people shaking her head like omg something is wrong with her , i was already so embarrassed and my nerves and anxiety was so bad that i had to take medicine. I contacted 3 or 4 times the district manager call a few days later said she was sorry for how she handled that and that she will be talking to her , she said it was not right what she did . Now i am scared to go back in the store i lost a lot of work there the way she treated me they did not even make her send a letter to apologize they did not but send ************************* my inbox . i never had an experience like that before it was so terrible i had a relapse and a panic attack the way i was treated .    

  

  Business Response

  Date: 10/17/2024

  ALDI **************** spoke with the customer directly on September 10th, 2024. During the call, we apologized for the experience, the customer's feedback was thoroughly documented, and it was forwarded to the District Manager who oversees the store, and who is the highest level of administration at the store. The customer was offered and accepted a ************************** electronic gift card as a goodwill gesture. Additionally, the District Manager has advised that they have both addressed the situation at the store level, by speaking with the store manager, and speaking and apologizing directly to the customer on September 11th, 2024. ********************** **************** considers this matter closed.

  Customer Answer

  Date: 11/05/2024

   
  Complaint: 22432011
  
  I am rejecting this response because:
  Aldi never contacted me what is the next step thanks ***** ******
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 11/06/2024

  ALDI **************** has already spoken with the customer directly on September 10th, 2024, and the District Manager that oversees this specific store has also spoken with the customer on September 11th, 2024. During both calls, the customer was apologized, and their feedback was documented. Additionally, the District Manager advised on the steps taken at the store level to address this situation during their call with the customer, and during the call with ********************** ****************, the customer was offered a ************************** electronic gift card as goodwill gesture, which was accepted. For this reason, ALDI **************** considers this matter closed.

• Initial Complaint

  Date:10/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Utterly disappointed with Aldi. I have been shopping at this establishment for long time. I purchased the bread oven that was viral but i happened to get a returned out that was open but put back on the counter. When I opened it, it had chipped handle. I immediately started email with their warranty department but *** the back and forth was incredibly disheartening. Their portal service team might I add different people responded with no resolution. They said the item was out of stock and refund is only option. Which is ok but they want me to put my banking in external link. I politely stated i would like to request that this refund be issued via check, mailed to my address. If this is not possible, I have provided my phone number, and I kindly asked that someone from your the team contact me to process the refund electronically. I would prefer to verify the identity of the person before providing my banking information. Additionally, Ive noticed that some of the communications have included content in a language Im unfamiliar with, which has contributed to my caution. I guess they want to make it as hard as possible for customers so we can continue to opt to keep their damaged items!! 

  

  Business Response

  Date: 10/04/2024

  ALDI **************** spoke with the customer on October 4th, 2024. We apologized for the experience, and we thoroughly documented the information which was forwarded to both the product's manufacturer and to our ***************************** We offered the customer a ************************** electronic gift card to cover the refund, which the customer accepted. Customer was satisfied with our effort to resolve their concern, and they do not require further follow up. Should the customer require additional assistance with this concern, it is requested they contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET.

  Customer Answer

  Date: 10/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is more than satisfactory to me. They responded in a timely manner and the person on the phone was polite and extremely understanding. 
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:09/30/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today on 9/30 around 1:00 on gateway overlook drive in ********, **, a friend asked me to help them meal prep. We chose ALDI to shop at. As someone who has been a local customer to **********************, I find the manager, extremely hurtful and disappointing. One of the employees, *******, screamed and chased us down after we were out of the store, and said we stole something because the alarm rung when we left. Although, there was another woman with a cart who had been entering the do not enter door. She asked us for a receipt, we gave her the receipt and she didn't even look at it for 1 second before saying we were fine, no apology no anything. Its embarrassing especially because we did not steal, and other shoppers were present. She did not once check to the other womans cart. I went back in to ask for manager, named ********* *., who cut me off a few seconds into MULTIPLE of my sentences, which has led me to this. Something needs to be done.

  

  Business Response

  Date: 09/30/2024

  ALDI **************** spoke with the customer on September 30th, 2024. We apologized for the experience, and we thoroughly documented the information, which was forwarded to the District Manager that oversees this specific store location. We also offered the customer a ************************** electronic gift card, which they accepted. Should the customer require additional assistance with this concern, it is requested they contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET.

• Initial Complaint

  Date:09/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase date:_9/26/2024 Item: half & half 32oz Brand: Friendly Farms I found a foreign matter inside the container.Expiration date: 2024 Nov 18 Bar code: ******* 190687    

  

  Business Response

  Date: 09/30/2024

  ALDI **************** has contacted the customer on 9/30/24. We apologized for the experience, and we documented the customer's concern, which will be forwarded to both the product's supplier and to our ***************************** We issued the customer an Electronic Gift Card for the experience and refund of the product.

  The customer was satisfied with the outcome of our conversation and requires no follow up. Should the customer require additional assistance with this concern, it is requested they contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET.

  
  

• Initial Complaint

  Date:09/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9-20-24 

  

  Business Response

  Date: 09/23/2024

  ALDI **************** attempted to contact this customer via phone on September 23rd, 2024, but we were unable to speak with them A voicemail was left, and an email was sent, requesting a call back when possible. If this concern requires additional assistance, we kindly ask that the customer contact us directly at **************, Monday to Friday between the hours of 9:00 AM and 8:00 PM ET.

• Initial Complaint

  Date:09/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SHAME ON YOU, ALDI FIRST OF ALL: NO WAY TO CALL THE STORE, NO WAY TO CALL CORPORATE, NO EMAIL TO CONTACT YOU, NO CONTACT FORM ONLINE. THERE IS NO WAY TO GET AHOLD OF ANYONE AT ALDI WHATSOEVER. I LIVE 3 HOURS AWAY FROM THE STORE IN QUESTION. YESTERDAY AT 9:59 AM I WENT TO STORE 050 LOCATED AT ******* FRONT ST PHILADELPHIA I WAS IN A RUSH RUNNING LAKE TO A COOKING DEMO MEETING AND NEEDED PARM CHEESE. I SCANNED MY CHEESE, PUT MY CARD IN, THREW THE RECEIPT IN MY POCKET, AND RAN OUT THE DOOR. TODAY I LOOK AT MY RECEIPT AND SEE 2% WHOLE MILE FOR $2.34 AND JASMINE **** 5# FOR $5.89 THAT I DID NOT PURCHASE, I DID NOT SCAN! NOTHING!!! I ONLY TOOK AND BOUGHT $2.19 PARM SHRED. THIS NEEDS TO BE FIXED IMMEDIATELY AS THERE IS NO WAY TO CONTACT YOU OR I WILL CONTACT MY BANK!!!!!!!!

  Customer Answer

  Date: 09/13/2024

  See attached 

  

  Business Response

  Date: 09/17/2024

  ALDI **************** spoke with the customer on September 16th, 2024. We apologized for the experience, and we thoroughly documented the information, which was forwarded to the District Manager that oversees this specific store location. The customer was also offered a ************************** electronic gift card, which they accepted. Should the customer require additional assistance with this concern, it is requested they contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET.

  Customer Answer

  Date: 09/17/2024

   
  Complaint: 22280752
  
  I am rejecting this response because:
    The company offered a gift card. I live nowhere near a store and dont plan to use one. I told the *** I didnt want the gift card. So I will not activate and have filed a dispute with my bank. 
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 09/17/2024

  ALDI **************** spoke with the customer on September 16th, 2024. We apologized for the experience, and we thoroughly documented the information, which was forwarded to the District Manager that oversees this specific store location. The customer was offered a ************************** electronic gift card in lieu of a refund, due to ALDI **************** not having the ability to refund customers to their original form of payment. Additionally, ALDI electronic gift cards do not expire and can be used at any ALDI US store location. Since the customer has decided to file a dispute with their bank, ALDI **************** considers this matter closed. However, should the customer require additional assistance with this concern, it is requested they contact us directly at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET.

• Initial Complaint

  Date:09/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today I opened up a roll of sausage from Aldi. As I cut into it I had immediate disgust on my face from what I seen in the middle of the sausage! It was a whole bunch of black and green stuff which should have never been there! I took videos and have my receipt! Im struggling right now and that was my last little bit of food until I could get. More!

  

  Business Response

  Date: 09/17/2024

  ALDI **************** attempted to contact this customer via phone on September 11, 2024, but was unable to speak with them. A voicemail was left requesting a call back when possible. We also sent the customer an email to contact us back for follow up to their concern. If this concern requires additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST.

• Initial Complaint

  Date:09/08/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  09/08/2024 5:37 pm self check out lane 4

  

  Business Response

  Date: 09/11/2024

  ALDI **************** spoke with the customer on September 09, 2024, via phone. The customer was assisted with their concern, and it has been forwarded to the appropriate department for further review. Should the customer need any additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST.

• Initial Complaint

  Date:09/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my concerns regarding an incident that occurred at your store located at ******************************************************, on September 6, 2024, at approximately 4:45 PM. My complaint is specifically regarding an interaction with ******** and the duty supervisor (male) who were working at the time.During my visit, I requested a chair to sit on for a few minutes. However, ********'s response made me feel very uncomfortable, as the situation escalated unnecessarily. After I briefly used the chair, she hurriedly grabbed it and moved it to the back. This reaction felt excessive and left me feeling embarrassed and unwelcome.As a long-time Aldi customer, having shopped at your stores since 1994starting with the location in ********, ********* appreciate your presence in *******. However, I would kindly ask that at least one chair be made available for customers when needed, to avoid similar incidents in the future. More importantly, I request that ******** and the supervising staff receive training on de-escalating situations to prevent unnecessary conflicts. A calm and respectful approach is essential to maintaining a positive shopping experience for customers.Additionally, I noticed an overcharge on my receipt: I was charged an extra $3.09 for a single item (stuffed olives) according to trace number ****** on the receipt dated 09/06/2024 (total paid $183.39) at 4:45 PM. I would appreciate a refund for this overcharge.Thank you for your attention to this matter. I hope my feedback will be taken into account to improve future customer interactions.

  

  Business Response

  Date: 09/11/2024

  ALDI **************** contacted the customer on September 11, 2024 via phone. The customer was assisted with their concern and requires no further follow up. Should the customer need any additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 9:00 AM and 7:00 PM EST.

  Customer Answer

  Date: 09/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:09/05/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a complaint about the **********, ** store on Thurs, Sept 5th at 2 PM. I'm a single parent of an autistic adult. He carries around a Blanky Bear which singles there's something profoundly different about him. We were on 1 of the 2 open lanes. Between them was a closed lane not logged into. Besides being autistic my adult (21) son has severe ADHD and can't wait in line with me. At school they're going over shopping and paying for groceries. So my son went to the closed lane to the end where the customer stands in front of the pin pad and pretended to press the buttons like he was paying for groceries.An employee went up to him and spoke sharply at him after talking to the cashier on the lane I wasn't on. He was confused, but before I could say anything, she walked away. The employee leaned out of the office and mean mugged my son. I glared at her and she ducked back inside.I was being rung up. The other cashier closed her lane and came to my cashier and they started discussing my son in front of me with exasperated tones. I told them if they all didn't stop picking on my disabled son, I would walk out without my groceries or paying and immediately call corporate. The one cashier in a snotty tone told me to go ahead, while my cashier apologized and tried to excuse what they were doing. As we were leaving the manager came out with what looked like a security guard, sneered at me and gave my son a disgusted look. After 20 years raising an autistic kid, I'm very aware when people dislike him and are disgusted by him for being disabled. I'm appalled by the behaviors of all the employees today. Not a bit of compassion or kindness for an obviously disabled person. Please let me know if this is how disabled customers are regularly treated at **********************'s, because I won't spend my money there any longer.I would also share across my social media accounts this information, and the disabled rec groups and family organizations we belong to across ***  

  

  Business Response

  Date: 09/08/2024

  ALDI **************** spoke to and provided assistance to the customer on 9/6/24. The District Manager that oversees the store location will be contacting the customer directly for further assistance. If the customer has any further questions, it is requested that they contact ALDI **************** at ***************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST.