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Business Profile

Collections Agencies

Afni, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Afni, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Afni, Inc. has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Afni, Inc.

      1310 Martin Luther King Dr Bloomington, IL 61701-1465

    • Afni, Inc.

      404 Brock Dr Bloomington, IL 61701-2654

    • Afni, Inc.

      404 Brock Drive P.O. Box 3097 Bloomington, IL 61702

    • Afni, Inc.

      P.O. Box 3427 Bllomington, IL 61702

    • Afni, Inc.

      P.O. Box 3517 Bloomington, IL 61702-3517

    Customer Complaints Summary

    • 303 total complaints in the last 3 years.
    • 12 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/16/2023

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with **** ********.I do not have a contract with AFNI,INC.They did not provide me with a copy of the original contract as requested.

      Business Response

      Date: 08/18/2023

      This is in response to your BBB inquiry.  Afni appreciates the opportunity to respond
      to the consumer’s concerns.  On April 12,
      2023, **** forwarded the subject account, **** ******** account #:  ************, Afni, Inc. account #:  *********-01, with Afni for collections on
      the balance of $2,283.84.
      In response, Afni ceased communication and initiated an
      investigation.  To address the consumer’s
      concerns, Afni has confirmed that the consumer does have an ***T account
      that was placed with Afni.  However, the
      subject account has not been purchased by Afni. 
      Afni received the account from ***T and acts as an agent on behalf
      of ***T; therefore, the consumer would not have a contract with Afni.  Additionally, a signed contract is not always
      required to initiate ***T services, as orders for services can be taken
      over the phone or via the internet, which are considered verbal and electronic
      signatures, respectively. Afni will send a request to the credit reporting agencies
      to remove the account from the consumer’s credit report.  Please be aware that it can take the credit
      reporting agencies anywhere from 0 to 60 days to update consumer credit
      reports.  Afni has no control over how
      quickly the credit reporting agencies update consumer credit reports.  However, this does not mean that the account
      is not due and owing, simply that Afni will no longer furnish the account to
      the credit reporting agencies.  Afni
      trusts this response has addressed the consumer’s concerns, but if questions
      remain, or if they would like to discuss the account, they may contact a Consumer
      Relations Specialist at ***** *********
    • Initial Complaint

      Date:08/16/2023

      Type:Billing Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with AFNI. I do not have a contract with ANFI. They did not provide me with the original contract as requested.

      Business Response

      Date: 08/17/2023

      This is in response to your BBB inquiry.  Afni appreciates the opportunity to respond
      to the consumer’s concerns.  On December
      27, 2022, ****** forwarded the subject account, ****** account #:  *********, Afni, Inc. account #: *********-01,
      with Afni for collections on the balance of $552.85.
      In response, Afni ceased communication and initiated an
      investigation.  Afni has attached copies
      of the account billing statements to this response; these are provided as
      validation of the account.  To address
      the consumer’s concerns, the subject account has not been purchased by
      Afni.  Afni received the account from ****** and acts as an agent on behalf of ******; therefore, the consumer would not
      have a contract with Afni. Additionally, a signed contract is not always
      required to initiate ****** services, as orders for services can be taken over
      the phone or via the internet, which are considered verbal and electronic
      signatures, respectively. Afni will send a request to the credit reporting
      agencies to remove the account from the consumer’s credit report.  Please be aware that it can take the credit
      reporting agencies anywhere from 0 to 60 days to update consumer credit
      reports.  Afni has no control over how
      quickly the credit reporting agencies update consumer credit reports.  However, this does not mean that the account
      is not due and owing, simply that Afni will no longer furnish the account to
      the credit reporting agencies.  Afni
      trusts this response has addressed the consumer’s concerns, but if questions
      remain, or if they would like to discuss the account, they may contact a Consumer
      Relations Specialist at ***** *********

      Customer Answer

      Date: 08/17/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, as long as the account is removed from my credit report. I have nothing to do with this account, and would like this removed as soon as possible.
    • Initial Complaint

      Date:08/15/2023

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ******. I do not have a contract with AFNI, INC. They did not provide me with the original contract as I requested.

      Business Response

      Date: 08/17/2023

      This is in response to your BBB inquiry.  Afni appreciates the opportunity to respond
      to the consumer’s concerns.  On April 20,
      2021, ****** forwarded the subject account, ****** account #:  *********, Afni, Inc. account #: *********-01,
      with Afni for collections on the balance of $1,578.86.
      The account is for services established on October 11, 2015,
      until ****** considered the account delinquent on February 14, 2019.  The billing address associated with the
      account is ***** ****** ******* ********* ** *****.  Afni mailed the initial notice of the account
      on April 23, 2021.  On June 6, 2021, Afni
      furnished the credit reporting agencies with notice of the account. On November
      26, 2022, Afni received a dispute from the credit reporting agencies, reviewed
      all relevant information, and responded appropriately.  On August 13, 2023, Afni made the business
      decision to request the credit reporting agencies to remove the account from
      the consumer’s credit report. 
      On August 16, 2023, Afni received this complaint. This was
      Afni’s first contact with the consumer.  In response, Afni ceased communication and
      initiated an investigation.  Afni has
      attached copies of the account billing statements to this response; these are
      provided as validation of the account.  To
      address the consumer’s concerns, the subject account has not been purchased by
      Afni.  Afni received the account from ******
      and acts as an agent on behalf of ******; therefore, the consumer would not
      have a contract with Afni.  Additionally,
      when a consumer submits a dispute through the credit reporting agencies, Afni
      responds directly to the credit reporting agencies.  Furthermore, a signed contract is not always
      required to initiate ****** services, as orders for services can be taken over
      the phone or via the internet, which are considered verbal and electronic
      signatures, respectively.  Therefore,
      Afni has complied with its obligations. 
      Again, on August 13, 2023, Afni sent a request to the credit reporting
      agencies to remove the account from the consumer’s credit report.  Please be aware that it can take the credit
      reporting agencies anywhere from 0 to 60 days to update consumer credit
      reports.  Afni has no control over how
      quickly the credit reporting agencies update consumer credit reports.  However, this does not mean that the account
      is not due and owing, simply that Afni will no longer furnish the account to
      the credit reporting agencies.  Afni
      trusts this response has addressed the consumer’s concerns, but if questions
      remain, or if they would like to discuss the account, they may contact a Consumer
      Relations Specialist at ***** *********
    • Initial Complaint

      Date:08/15/2023

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for the debt with ********, I do not have a contract with Afni, they did not provide me with the original contract as requested

      Business Response

      Date: 08/17/2023

      This is in response to your BBB inquiry.  Afni appreciates the opportunity to respond
      to the consumer’s concerns.  On March 7,
      2023, ******* forwarded the subject account, ******* account #:  ****************, Afni, Inc. account #:  *********-01, with Afni for collections on
      the balance of $542.19. Please note that this is for bundled services and all
      equipment charges are not included in the balance Afni is collecting upon.
      In response, Afni ceased communication and initiated an
      investigation.   Afni has attached copies of the account
      billing statements to this response; these are provided as validation of the
      account.  To address the consumer’s
      concerns, the subject account has not been purchased by Afni.  Afni received the account from ******* and
      acts as an agent on behalf of *******; therefore, the consumer would not have a
      contract with Afni.  Additionally, a signed
      contract is not always required to initiate ******* services, as orders for
      services can be taken over the phone or via the internet, which are considered
      verbal and electronic signatures, respectively. Afni will send a request to the
      credit reporting agencies to remove the account from the consumer’s credit
      report.  Please be aware that it can take
      the credit reporting agencies anywhere from 0 to 60 days to update consumer
      credit reports.  Afni has no control over
      how quickly the credit reporting agencies update consumer credit reports.  However, this does not mean that the account
      is not due and owing, simply that Afni will no longer furnish the account to
      the credit reporting agencies.  Afni
      trusts this response has addressed the consumer’s concerns, but if questions
      remain, or if they would like to discuss the account, they may contact a Consumer
      Relations Specialist at ***** *********
    • Initial Complaint

      Date:08/15/2023

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with "********" and do not have a contract with "AFNI, INC." They do not provide me with the original application like I have asked.

      Business Response

      Date: 08/17/2023

      This is in response to your BBB inquiry.  Afni appreciates the opportunity to respond
      to the consumer’s concerns.  On May 31,
      2023, ******** forwarded the subject account, ******** account #:  *********, Afni, Inc. account #:  ********* -01, with Afni for collections on
      the balance of $3,453.63.
      In response, Afni ceased communication and initiated an
      investigation.  Afni has attached copies
      of the account billing statements to this response; these are provided as
      validation of the account.  To address the
      consumer’s concerns, the subject account has not been purchased by Afni.  Afni received the account from ******** and
      acts as an agent on behalf of ********; therefore, the consumer would not have
      a contract with Afni.  Additionally, signed
      contract is not always required to initiate ******** services, as orders for
      services can be taken over the phone or via the internet, which are considered
      verbal and electronic signatures, respectively. 
      Afni will send a request to the credit reporting agencies to remove the
      account from the consumer’s credit report. 
      Please be aware that it can take the credit reporting agencies anywhere
      from 0 to 60 days to update consumer credit reports.  Afni has no control over how quickly the
      credit reporting agencies update consumer credit reports.  However, this does not mean that the account
      is not due and owing, simply that Afni will no longer furnish the account to
      the credit reporting agencies.  Afni
      trusts this response has addressed the consumer’s concerns, but if questions
      remain, or if they would like to discuss the account, they may contact a Consumer
      Relations Specialist at ***** *********
    • Initial Complaint

      Date:08/15/2023

      Type:Billing Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ******. I do not have a contract with AFNI, Inc. This company did not provide me with the original contract as requested.

      Business Response

      Date: 08/17/2023

      This is in response to your BBB inquiry.  Afni appreciates the opportunity to respond
      to the consumer’s concerns.  On November
      14, 2022, ****** forwarded the subject account, ****** account #:  *********, Afni, Inc. account #:  *********-01, with Afni for collections on
      the balance of $1,452.922.
      In response, Afni ceased communication and initiated an
      investigation.   Afni has attached copies of the account
      billing statements to this response; these are provided as validation of the
      account.  To address the consumer’s
      concerns, the subject account has not been purchased by Afni.  Afni received the account from ****** and
      acts as an agent on behalf of ******; therefore, the consumer would not have a
      contract with Afni.  Additionally, a signed
      contract is not always required to initiate ****** services, as orders for
      services can be taken over the phone or via the internet, which are considered
      verbal and electronic signatures, respectively. 
      Afni will send a request to the credit reporting agencies to remove the
      account from the consumer’s credit report. 
      Please be aware that it can take the credit reporting agencies anywhere
      from 0 to 60 days to update consumer credit reports.  Afni has no control over how quickly the
      credit reporting agencies update consumer credit reports.  However, this does not mean that the account
      is not due and owing, simply that Afni will no longer furnish the account to
      the credit reporting agencies.  Afni
      trusts this response has addressed the consumer’s concerns, but if questions
      remain, or if they would like to discuss the account, they may contact a Consumer
      Relations Specialist at ***** *********

      Customer Answer

      Date: 08/17/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I except the account to be removed from my account. Thank you.
    • Initial Complaint

      Date:08/13/2023

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with AFNI, INC. I do not have a contract with AFNI, INC, they did not provide me with the original contract as I requested

      Business Response

      Date: 08/16/2023

      This is in response to your BBB inquiry.  Afni appreciates the opportunity to respond
      to the consumer’s concerns.  On April 4,
      2023, **** forwarded the subject account, **** Mobility account #:  ************, Afni, Inc. account #:  *********-01, with Afni for collections on
      the balance of $244.03.
      The account is for services established on October 10, 2020,
      until **** considered the account delinquent on June 28, 2021. The billing
      address associated with the account is ****** ****** ***** ********* ** ******** ** *****, and the phone number is ***** ********, which is the same
      number the consumer listed on this complaint. 
      Afni mailed the initial notice of the account on April 6, 2023.  On July 23, 2023, Afni furnished the credit
      reporting agencies with notice of the account.
      On August 14, 2023, Afni received this complaint.  This was Afni’s first contact with the
      consumer.  In response, Afni ceased
      communication and initiated an investigation.  Afni has attached copies of the account
      billing statements to this response; these are provided as validation of the
      account.  To address the consumer’s
      concerns, the subject account has not been purchased by Afni.  Afni received the account from **** and
      acts as an agent on behalf of ****; therefore, the consumer would not have
      a contract with Afni. Additionally, a signed contract is not always required to
      initiate **** services, as orders for services can be taken over the phone
      or via the internet, which are considered verbal and electronic signatures,
      respectively. Afni will send a request to the credit reporting agencies to
      remove the account from the consumer’s credit report.  Please be aware that it can take the credit
      reporting agencies anywhere from 0 to 60 days to update consumer credit
      reports.  Afni has no control over how
      quickly the credit reporting agencies update consumer credit reports.  However, this does not mean that the account
      is not due and owing, simply that Afni will no longer furnish the account to
      the credit reporting agencies.  Afni
      trusts this response has addressed the consumer’s concerns, but if questions
      remain, or if they would like to discuss the account, they may contact a Consumer
      Relations Specialist at ***** *********
    • Initial Complaint

      Date:08/13/2023

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ** * ********, I do not have a contract with AFNI, INC, they did not provide me with the original contract as requested.

      Business Response

      Date: 08/16/2023

      This is in response to your BBB inquiry.  Afni appreciates the opportunity to respond
      to the consumer’s concerns.  On May 31,
      2023, **** forwarded the subject account, **** Mobility account #:  ************, Afni, Inc. account #: *********-01,
      with Afni for collections on the balance of $743.56.
      The account is for services established on October 22, 2019,
      until **** considered the account delinquent on August 14, 2021.  The billing address associated with the
      account is **** ***** **** ******* ************* ** *****, and the phone number
      is ***** **** **** which is the same number the consumer listed on this
      complaint.  Afni mailed the initial
      notice of the account on June 2, 2023. 
      On August 6, 2023, Afni furnished the credit reporting agencies with notice
      of the account.
      On August 14, 2023, Afni received this complaint.  This was Afni’s first contact with the
      consumer.  In response, Afni ceased
      communication and initiated an investigation.  Afni has attached copies of the account
      billing statements to this response; these are provided as validation of the
      account. To address the consumer’s concerns, the subject account has not been
      purchased by Afni.  Afni received the
      account from **** and acts as an agent on behalf of ****; therefore,
      the consumer would not have a contract with Afni.  Additionally, a signed contract is not always
      required to initiate **** services, as orders for services can be taken
      over the phone or via the internet, which are considered verbal and electronic
      signatures, respectively.  Afni will send
      a request to the credit reporting agencies to remove the account from the
      consumer’s credit report.  Please be
      aware that it can take the credit reporting agencies anywhere from 0 to 60 days
      to update consumer credit reports.  Afni
      has no control over how quickly the credit reporting agencies update consumer
      credit reports.  However, this does not
      mean that the account is not due and owing, simply that Afni will no longer
      furnish the account to the credit reporting agencies.  Afni trusts this response has addressed the
      consumer’s concerns, but if questions remain, or if they would like to discuss
      the account, they may contact a Consumer Relations Specialist at ***** *********
    • Initial Complaint

      Date:08/11/2023

      Type:Billing Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ** ******, I do not have a contract with AFNI, they did not provide me with the original contract as I requested.

      Business Response

      Date: 08/14/2023

      This is in response to your BBB inquiry.  Afni appreciates the opportunity to respond
      to the consumer’s concerns.  On January
      26, 2021, ****** forwarded the subject account, ****** account #:  *********, Afni, Inc. account #:  *********-01, with Afni for collections on
      the balance of $3,046.38.
      The account is for services established on October 25, 2018,
      until ****** considered the account delinquent on November 17, 2018.  The billing address associated with the
      account is ***** ****** ******* ** ******* ** *****.  Afni mailed the initial notice of the account
      on January 29, 2021.  On March 14, 2021,
      Afni furnished the credit reporting agencies with notice of the account.
      On August 11, 2023, Afni received this complaint.  This was Afni’s first contact with the
      consumer.  In response, Afni ceased
      communication and initiated an investigation.  Afni has attached copies of the account
      billing statements to this response; these are provided as validation of the
      account.  To address the consumer’s
      concerns, the subject account has not been purchased by Afni.  Afni received the account from ****** and
      acts as an agent on behalf of ******; therefore, the consumer would not have a
      contract with Afni.  Additionally, a signed
      contract is not always required to initiate ****** services, as orders for
      services can be taken over the phone or via the internet, which are considered
      verbal and electronic signatures, respectively. 
      On August 13, 2023, Afni sent a request to the credit reporting agencies
      to remove the account from the consumer’s credit report.  Please be aware that it can take the credit
      reporting agencies anywhere from 0 to 60 days to update consumer credit
      reports.  Afni has no control over how
      quickly the credit reporting agencies update consumer credit reports.  However, this does not mean that the account
      is not due and owing, simply that Afni will no longer furnish the account to
      the credit reporting agencies.  Afni
      trusts this response has addressed the consumer’s concerns, but if questions
      remain, or if they would like to discuss the account, they may contact a Consumer
      Relations Specialist at ***** *********

      Customer Answer

      Date: 08/14/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
    • Initial Complaint

      Date:08/11/2023

      Type:Billing Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ******* **************. I do not have a contract with AFNI, INC, they did not provide me with the original contract as i requested.

      Business Response

      Date: 08/11/2023

      This is in response to your BBB inquiry.  Afni appreciates the opportunity to respond
      to the consumer’s concerns.  Afni is
      unable to locate an account for the consumer with *******.  Afni trusts this response has addressed
      the consumer’s concerns, but if questions remain, they may contact a Consumer
      Relations Specialist at ***** ********* 

      Customer Answer

      Date: 08/11/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

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