Collections Agencies
Afni, Inc.This business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Afni, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 303 total complaints in the last 3 years.
- 12 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/16/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with **** ********.I do not have a contract with AFNI,INC.They did not provide me with a copy of the original contract as requested.Business Response
Date: 08/18/2023
This is in response to your BBB inquiry. Afni appreciates the opportunity to respond
to the consumer’s concerns. On April 12,
2023, **** forwarded the subject account, **** ******** account #: ************, Afni, Inc. account #: *********-01, with Afni for collections on
the balance of $2,283.84.
In response, Afni ceased communication and initiated an
investigation. To address the consumer’s
concerns, Afni has confirmed that the consumer does have an ***T account
that was placed with Afni. However, the
subject account has not been purchased by Afni.
Afni received the account from ***T and acts as an agent on behalf
of ***T; therefore, the consumer would not have a contract with Afni. Additionally, a signed contract is not always
required to initiate ***T services, as orders for services can be taken
over the phone or via the internet, which are considered verbal and electronic
signatures, respectively. Afni will send a request to the credit reporting agencies
to remove the account from the consumer’s credit report. Please be aware that it can take the credit
reporting agencies anywhere from 0 to 60 days to update consumer credit
reports. Afni has no control over how
quickly the credit reporting agencies update consumer credit reports. However, this does not mean that the account
is not due and owing, simply that Afni will no longer furnish the account to
the credit reporting agencies. Afni
trusts this response has addressed the consumer’s concerns, but if questions
remain, or if they would like to discuss the account, they may contact a Consumer
Relations Specialist at ***** *********Initial Complaint
Date:08/16/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with AFNI. I do not have a contract with ANFI. They did not provide me with the original contract as requested.Business Response
Date: 08/17/2023
This is in response to your BBB inquiry. Afni appreciates the opportunity to respond
to the consumer’s concerns. On December
27, 2022, ****** forwarded the subject account, ****** account #: *********, Afni, Inc. account #: *********-01,
with Afni for collections on the balance of $552.85.
In response, Afni ceased communication and initiated an
investigation. Afni has attached copies
of the account billing statements to this response; these are provided as
validation of the account. To address
the consumer’s concerns, the subject account has not been purchased by
Afni. Afni received the account from ****** and acts as an agent on behalf of ******; therefore, the consumer would not
have a contract with Afni. Additionally, a signed contract is not always
required to initiate ****** services, as orders for services can be taken over
the phone or via the internet, which are considered verbal and electronic
signatures, respectively. Afni will send a request to the credit reporting
agencies to remove the account from the consumer’s credit report. Please be aware that it can take the credit
reporting agencies anywhere from 0 to 60 days to update consumer credit
reports. Afni has no control over how
quickly the credit reporting agencies update consumer credit reports. However, this does not mean that the account
is not due and owing, simply that Afni will no longer furnish the account to
the credit reporting agencies. Afni
trusts this response has addressed the consumer’s concerns, but if questions
remain, or if they would like to discuss the account, they may contact a Consumer
Relations Specialist at ***** *********Customer Answer
Date: 08/17/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, as long as the account is removed from my credit report. I have nothing to do with this account, and would like this removed as soon as possible.Initial Complaint
Date:08/15/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ******. I do not have a contract with AFNI, INC. They did not provide me with the original contract as I requested.Business Response
Date: 08/17/2023
This is in response to your BBB inquiry. Afni appreciates the opportunity to respond
to the consumer’s concerns. On April 20,
2021, ****** forwarded the subject account, ****** account #: *********, Afni, Inc. account #: *********-01,
with Afni for collections on the balance of $1,578.86.
The account is for services established on October 11, 2015,
until ****** considered the account delinquent on February 14, 2019. The billing address associated with the
account is ***** ****** ******* ********* ** *****. Afni mailed the initial notice of the account
on April 23, 2021. On June 6, 2021, Afni
furnished the credit reporting agencies with notice of the account. On November
26, 2022, Afni received a dispute from the credit reporting agencies, reviewed
all relevant information, and responded appropriately. On August 13, 2023, Afni made the business
decision to request the credit reporting agencies to remove the account from
the consumer’s credit report.
On August 16, 2023, Afni received this complaint. This was
Afni’s first contact with the consumer. In response, Afni ceased communication and
initiated an investigation. Afni has
attached copies of the account billing statements to this response; these are
provided as validation of the account. To
address the consumer’s concerns, the subject account has not been purchased by
Afni. Afni received the account from ******
and acts as an agent on behalf of ******; therefore, the consumer would not
have a contract with Afni. Additionally,
when a consumer submits a dispute through the credit reporting agencies, Afni
responds directly to the credit reporting agencies. Furthermore, a signed contract is not always
required to initiate ****** services, as orders for services can be taken over
the phone or via the internet, which are considered verbal and electronic
signatures, respectively. Therefore,
Afni has complied with its obligations.
Again, on August 13, 2023, Afni sent a request to the credit reporting
agencies to remove the account from the consumer’s credit report. Please be aware that it can take the credit
reporting agencies anywhere from 0 to 60 days to update consumer credit
reports. Afni has no control over how
quickly the credit reporting agencies update consumer credit reports. However, this does not mean that the account
is not due and owing, simply that Afni will no longer furnish the account to
the credit reporting agencies. Afni
trusts this response has addressed the consumer’s concerns, but if questions
remain, or if they would like to discuss the account, they may contact a Consumer
Relations Specialist at ***** *********Initial Complaint
Date:08/15/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for the debt with ********, I do not have a contract with Afni, they did not provide me with the original contract as requestedBusiness Response
Date: 08/17/2023
This is in response to your BBB inquiry. Afni appreciates the opportunity to respond
to the consumer’s concerns. On March 7,
2023, ******* forwarded the subject account, ******* account #: ****************, Afni, Inc. account #: *********-01, with Afni for collections on
the balance of $542.19. Please note that this is for bundled services and all
equipment charges are not included in the balance Afni is collecting upon.
In response, Afni ceased communication and initiated an
investigation. Afni has attached copies of the account
billing statements to this response; these are provided as validation of the
account. To address the consumer’s
concerns, the subject account has not been purchased by Afni. Afni received the account from ******* and
acts as an agent on behalf of *******; therefore, the consumer would not have a
contract with Afni. Additionally, a signed
contract is not always required to initiate ******* services, as orders for
services can be taken over the phone or via the internet, which are considered
verbal and electronic signatures, respectively. Afni will send a request to the
credit reporting agencies to remove the account from the consumer’s credit
report. Please be aware that it can take
the credit reporting agencies anywhere from 0 to 60 days to update consumer
credit reports. Afni has no control over
how quickly the credit reporting agencies update consumer credit reports. However, this does not mean that the account
is not due and owing, simply that Afni will no longer furnish the account to
the credit reporting agencies. Afni
trusts this response has addressed the consumer’s concerns, but if questions
remain, or if they would like to discuss the account, they may contact a Consumer
Relations Specialist at ***** *********Initial Complaint
Date:08/15/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with "********" and do not have a contract with "AFNI, INC." They do not provide me with the original application like I have asked.Business Response
Date: 08/17/2023
This is in response to your BBB inquiry. Afni appreciates the opportunity to respond
to the consumer’s concerns. On May 31,
2023, ******** forwarded the subject account, ******** account #: *********, Afni, Inc. account #: ********* -01, with Afni for collections on
the balance of $3,453.63.
In response, Afni ceased communication and initiated an
investigation. Afni has attached copies
of the account billing statements to this response; these are provided as
validation of the account. To address the
consumer’s concerns, the subject account has not been purchased by Afni. Afni received the account from ******** and
acts as an agent on behalf of ********; therefore, the consumer would not have
a contract with Afni. Additionally, signed
contract is not always required to initiate ******** services, as orders for
services can be taken over the phone or via the internet, which are considered
verbal and electronic signatures, respectively.
Afni will send a request to the credit reporting agencies to remove the
account from the consumer’s credit report.
Please be aware that it can take the credit reporting agencies anywhere
from 0 to 60 days to update consumer credit reports. Afni has no control over how quickly the
credit reporting agencies update consumer credit reports. However, this does not mean that the account
is not due and owing, simply that Afni will no longer furnish the account to
the credit reporting agencies. Afni
trusts this response has addressed the consumer’s concerns, but if questions
remain, or if they would like to discuss the account, they may contact a Consumer
Relations Specialist at ***** *********Initial Complaint
Date:08/15/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ******. I do not have a contract with AFNI, Inc. This company did not provide me with the original contract as requested.Business Response
Date: 08/17/2023
This is in response to your BBB inquiry. Afni appreciates the opportunity to respond
to the consumer’s concerns. On November
14, 2022, ****** forwarded the subject account, ****** account #: *********, Afni, Inc. account #: *********-01, with Afni for collections on
the balance of $1,452.922.
In response, Afni ceased communication and initiated an
investigation. Afni has attached copies of the account
billing statements to this response; these are provided as validation of the
account. To address the consumer’s
concerns, the subject account has not been purchased by Afni. Afni received the account from ****** and
acts as an agent on behalf of ******; therefore, the consumer would not have a
contract with Afni. Additionally, a signed
contract is not always required to initiate ****** services, as orders for
services can be taken over the phone or via the internet, which are considered
verbal and electronic signatures, respectively.
Afni will send a request to the credit reporting agencies to remove the
account from the consumer’s credit report.
Please be aware that it can take the credit reporting agencies anywhere
from 0 to 60 days to update consumer credit reports. Afni has no control over how quickly the
credit reporting agencies update consumer credit reports. However, this does not mean that the account
is not due and owing, simply that Afni will no longer furnish the account to
the credit reporting agencies. Afni
trusts this response has addressed the consumer’s concerns, but if questions
remain, or if they would like to discuss the account, they may contact a Consumer
Relations Specialist at ***** *********Customer Answer
Date: 08/17/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I except the account to be removed from my account. Thank you.Initial Complaint
Date:08/13/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with AFNI, INC. I do not have a contract with AFNI, INC, they did not provide me with the original contract as I requestedBusiness Response
Date: 08/16/2023
This is in response to your BBB inquiry. Afni appreciates the opportunity to respond
to the consumer’s concerns. On April 4,
2023, **** forwarded the subject account, **** Mobility account #: ************, Afni, Inc. account #: *********-01, with Afni for collections on
the balance of $244.03.
The account is for services established on October 10, 2020,
until **** considered the account delinquent on June 28, 2021. The billing
address associated with the account is ****** ****** ***** ********* ** ******** ** *****, and the phone number is ***** ********, which is the same
number the consumer listed on this complaint.
Afni mailed the initial notice of the account on April 6, 2023. On July 23, 2023, Afni furnished the credit
reporting agencies with notice of the account.
On August 14, 2023, Afni received this complaint. This was Afni’s first contact with the
consumer. In response, Afni ceased
communication and initiated an investigation. Afni has attached copies of the account
billing statements to this response; these are provided as validation of the
account. To address the consumer’s
concerns, the subject account has not been purchased by Afni. Afni received the account from **** and
acts as an agent on behalf of ****; therefore, the consumer would not have
a contract with Afni. Additionally, a signed contract is not always required to
initiate **** services, as orders for services can be taken over the phone
or via the internet, which are considered verbal and electronic signatures,
respectively. Afni will send a request to the credit reporting agencies to
remove the account from the consumer’s credit report. Please be aware that it can take the credit
reporting agencies anywhere from 0 to 60 days to update consumer credit
reports. Afni has no control over how
quickly the credit reporting agencies update consumer credit reports. However, this does not mean that the account
is not due and owing, simply that Afni will no longer furnish the account to
the credit reporting agencies. Afni
trusts this response has addressed the consumer’s concerns, but if questions
remain, or if they would like to discuss the account, they may contact a Consumer
Relations Specialist at ***** *********Initial Complaint
Date:08/13/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ** * ********, I do not have a contract with AFNI, INC, they did not provide me with the original contract as requested.Business Response
Date: 08/16/2023
This is in response to your BBB inquiry. Afni appreciates the opportunity to respond
to the consumer’s concerns. On May 31,
2023, **** forwarded the subject account, **** Mobility account #: ************, Afni, Inc. account #: *********-01,
with Afni for collections on the balance of $743.56.
The account is for services established on October 22, 2019,
until **** considered the account delinquent on August 14, 2021. The billing address associated with the
account is **** ***** **** ******* ************* ** *****, and the phone number
is ***** **** **** which is the same number the consumer listed on this
complaint. Afni mailed the initial
notice of the account on June 2, 2023.
On August 6, 2023, Afni furnished the credit reporting agencies with notice
of the account.
On August 14, 2023, Afni received this complaint. This was Afni’s first contact with the
consumer. In response, Afni ceased
communication and initiated an investigation. Afni has attached copies of the account
billing statements to this response; these are provided as validation of the
account. To address the consumer’s concerns, the subject account has not been
purchased by Afni. Afni received the
account from **** and acts as an agent on behalf of ****; therefore,
the consumer would not have a contract with Afni. Additionally, a signed contract is not always
required to initiate **** services, as orders for services can be taken
over the phone or via the internet, which are considered verbal and electronic
signatures, respectively. Afni will send
a request to the credit reporting agencies to remove the account from the
consumer’s credit report. Please be
aware that it can take the credit reporting agencies anywhere from 0 to 60 days
to update consumer credit reports. Afni
has no control over how quickly the credit reporting agencies update consumer
credit reports. However, this does not
mean that the account is not due and owing, simply that Afni will no longer
furnish the account to the credit reporting agencies. Afni trusts this response has addressed the
consumer’s concerns, but if questions remain, or if they would like to discuss
the account, they may contact a Consumer Relations Specialist at ***** *********Initial Complaint
Date:08/11/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ** ******, I do not have a contract with AFNI, they did not provide me with the original contract as I requested.Business Response
Date: 08/14/2023
This is in response to your BBB inquiry. Afni appreciates the opportunity to respond
to the consumer’s concerns. On January
26, 2021, ****** forwarded the subject account, ****** account #: *********, Afni, Inc. account #: *********-01, with Afni for collections on
the balance of $3,046.38.
The account is for services established on October 25, 2018,
until ****** considered the account delinquent on November 17, 2018. The billing address associated with the
account is ***** ****** ******* ** ******* ** *****. Afni mailed the initial notice of the account
on January 29, 2021. On March 14, 2021,
Afni furnished the credit reporting agencies with notice of the account.
On August 11, 2023, Afni received this complaint. This was Afni’s first contact with the
consumer. In response, Afni ceased
communication and initiated an investigation. Afni has attached copies of the account
billing statements to this response; these are provided as validation of the
account. To address the consumer’s
concerns, the subject account has not been purchased by Afni. Afni received the account from ****** and
acts as an agent on behalf of ******; therefore, the consumer would not have a
contract with Afni. Additionally, a signed
contract is not always required to initiate ****** services, as orders for
services can be taken over the phone or via the internet, which are considered
verbal and electronic signatures, respectively.
On August 13, 2023, Afni sent a request to the credit reporting agencies
to remove the account from the consumer’s credit report. Please be aware that it can take the credit
reporting agencies anywhere from 0 to 60 days to update consumer credit
reports. Afni has no control over how
quickly the credit reporting agencies update consumer credit reports. However, this does not mean that the account
is not due and owing, simply that Afni will no longer furnish the account to
the credit reporting agencies. Afni
trusts this response has addressed the consumer’s concerns, but if questions
remain, or if they would like to discuss the account, they may contact a Consumer
Relations Specialist at ***** *********Customer Answer
Date: 08/14/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:08/11/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ******* **************. I do not have a contract with AFNI, INC, they did not provide me with the original contract as i requested.Business Response
Date: 08/11/2023
This is in response to your BBB inquiry. Afni appreciates the opportunity to respond
to the consumer’s concerns. Afni is
unable to locate an account for the consumer with *******. Afni trusts this response has addressed
the consumer’s concerns, but if questions remain, they may contact a Consumer
Relations Specialist at ***** *********Customer Answer
Date: 08/11/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Afni, Inc. is NOT a BBB Accredited Business.
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