Business Profile

Collections Agencies

Afni, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Afni, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

303 total complaints in the last 3 years.
12 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/09/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with AFNI, Inc. I do not have a contract with AFNI, Inc. They did not provide me with the original contract as requested.
Business Response
Date: 08/11/2023
This is in response to your BBB inquiry. Afni appreciates the opportunity to respond
to the consumer’s concerns. On January
31, 2023, ******* forwarded the subject account, ******* account #: ****************,
Afni, Inc. account #: *********-01, with Afni for collections on the balance of
$341.74.
The account is for services established on December 1, 2018,
until ******* considered the account delinquent on November 9, 2018. The service address associated with the
account is **** ********* **** ******* ********* ** **** *********** ** *****. Afni mailed the initial notice
of the account on February 2, 2023. On April
2, 2023, Afni furnished the credit reporting agencies with notice of the
account.
On August 10, 2023, Afni received this complaint. This was Afni’s first contact with the
consumer. In response, Afni ceased
communication and initiated an investigation. Afni has attached copies of the account
billing statements to this response; these are provided as validation of the
account. To address the consumer’s
concerns, the subject account has not been purchased by Afni. Afni received the account from ******* and
acts as an agent on behalf of *******; therefore, the consumer would not have a
contract with Afni. Afni will send a
request to the credit reporting agencies to remove the account from the
consumer’s credit report. Please be
aware that it can take the credit reporting agencies anywhere from 0 to 60 days
to update consumer credit reports. Afni
has no control over how quickly the credit reporting agencies update consumer
credit reports. However, this does not
mean that the account is not due and owing, simply that Afni will no longer
furnish the account to the credit reporting agencies. Afni trusts this response has addressed the
consumer’s concerns, but if questions remain, or if they would like to discuss
the account, they may contact a Consumer Relations Specialist at ***** *********
Customer Answer
Date: 08/16/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Initial Complaint
Date:08/09/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Account paid and has not been removed with AFNI, INC.
Business Response
Date: 08/10/2023
This is in response to your BBB inquiry. Afni appreciates the opportunity to respond
to the consumer’s concerns. On April 17,
2023, **** forwarded the subject account, **** ******* account #: *********, Afni, Inc. account #: ************,
with Afni for collections on the balance of $720.72.
The account is for services established on January 1, 2016,
until **** considered the account delinquent on June 26, 2021. The service address associated with the
account is ***** ******** ****** ******* ** *****, which is the same address
the consumer listed on this complaint. Afni
mailed the initial notice of the account on April 19, 2023. On July 23, 2023, Afni furnished the credit
reporting agencies with notice of the account. On August 2, 2023, the consumer
spoke with an Afni representative. During this call, the Afni representative
provided the consumer with options to get in attempt to get a resolution to
this account. The consumer made payment toward a discounted payment offer to
the close the account. Additionally, the Afni representative explained to the
consumer Afni’s standard operating procedure for credit reporting.
On August 9, 2023, Afni received this complaint. In response, Afni ceased communication and
initiated an investigation. To address the consumer’s concern, the account was
closed the same day the consumer spoke with an Afni representative. As
previously noted, the Afni representative explained Afni’s standard operating
procedure for credit reporting. Afni’s standard operating procedure is to
request removal of this account from the credit reporting agencies at the time
the account is closed by Afni. This is
typically thirty to forty-five days from the date the account is closed as
paid. Afni will send a request to the
credit reporting agencies to remove the account from the consumer’s credit
report. Please be aware that it can take
the credit reporting agencies anywhere from 0 to 60 days to update consumer
credit reports. Afni has no control over
how quickly the credit reporting agencies update consumer credit reports. Afni trusts this response has addressed the
consumer’s concerns, but if questions remain, or if they would like to discuss
the account, they may contact a Consumer Relations Specialist at ***** ********.
Customer Answer
Date: 08/10/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Initial Complaint
Date:08/09/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with ******, i do not have contract with afni, llc they did not provide me with the original contract as requested
Business Response
Date: 08/11/2023
This is in response to your BBB inquiry. Afni appreciates the opportunity to respond
to the consumer’s concerns. On November
23, 2022, ****** forwarded the subject account, ****** account #: *********,
Afni, Inc. account #: *********-01, with
Afni for collections on the balance of $1,731.87.
The account is for services established on December 19, 2019,
until ****** considered the account delinquent on July 22, 2020. The billing address associated with the
account is **** ***** ******* ****** ********* *** *** ********* ** ****** Afni mailed the initial notice of the account
on November 26, 2022. On January 8, 2023,
Afni furnished the credit reporting agencies with notice of the account.
On August 9, 2023, Afni received this complaint. This was Afni’s first contact with the
consumer. In response, Afni ceased
communication and initiated an investigation. Afni has attached copies of the account
billing statements to this response; these are provided as validation of the
account. To address the consumer’s
concerns, the subject account has not been purchased by Afni. Afni received the account from ****** and
acts as an agent on behalf of ******; therefore, the consumer would not have a
contract with Afni. Furthermore, a
signed contract is not always required to initiate ****** services, as orders
for services can be taken over the phone or via the internet, which are
considered verbal and electronic signatures, respectively. Afni will send a
request to the credit reporting agencies to remove the account from the
consumer’s credit report. Please be
aware that it can take the credit reporting agencies anywhere from 0 to 60 days
to update consumer credit reports. Afni
has no control over how quickly the credit reporting agencies update consumer
credit reports. However, this does not
mean that the account is not due and owing, simply that Afni will no longer
furnish the account to the credit reporting agencies. Afni trusts this response has addressed the
consumer’s concerns, but if questions remain, or if they would like to discuss
the account, they may contact a Consumer Relations Specialist at ***** *********
Customer Answer
Date: 08/13/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Initial Complaint
Date:08/03/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with AFNI, INC. I do not have a contract with AFNI, INC. they did not provide me with the original contract as i requested.
Business Response
Date: 08/07/2023
This is in response to your BBB inquiry. Afni appreciates the opportunity to respond
to the consumer’s concerns. On August 3,
2022, ****** forwarded the subject account, ****** account #: *********, Afni, Inc. account #: *********-01, with Afni for collections on
the balance of $893.13.
The account is for services established on October 25, 2017,
until ****** considered the account delinquent on November 27, 2019. The billing address associated with the
account is **** ******** ****** ********* ** *****, which is the same address
the consumer listed on this complaint. Afni
mailed the initial notice of the account on August 8, 2022. On September 18, 2022, Afni furnished the
credit reporting agencies with notice of the account.
On August 3, 2023, Afni received this complaint. This was Afni’s first contact with the
consumer. In response, Afni ceased
communication and initiated an investigation. Afni has attached copies of the account
billing statements to this response; these are provided as validation of the
account. To address the consumer’s
concerns, the subject account has not been purchased by Afni. Afni received the account from ****** and
acts as an agent on behalf of ******; therefore, the consumer would not have a
contract with Afni. Furthermore, a signed
contract is not always required to initiate [CLIENT] services, as orders for
services can be taken over the phone or via the internet, which are considered
verbal and electronic signatures, respectively.
On August 6, 2023, Afni sent a request to the credit reporting agencies
to remove the account from the consumer’s credit report. Please be aware that it can take the credit
reporting agencies anywhere from 0 to 60 days to update consumer credit
reports. Afni has no control over how
quickly the credit reporting agencies update consumer credit reports. However, this does not mean that the account
is not due and owing, simply that Afni will no longer furnish the account to
the credit reporting agencies. Afni
trusts this response has addressed the consumer’s concerns, but if questions
remain, or if they would like to discuss the account, they may contact a Consumer
Relations Specialist at ***** *********
Customer Answer
Date: 08/07/2023
My husband and I did have a account with ****** that is correct and fulfilled our contract over 4 years of service with ****** and paid in full our contract, we decided to switch to ******* because they had better plans and coverage when my husband works out of town. We were told by ****** we did not owe anything and phones were paid for already through our contract which we fulfilled. And before we switch companies we were month to month only paying for monthly service. They then proceeded to say we owe them the phones even after we fulfilled contract paid phones off they then said we had to return phones. We fought with ****** for almost a year they still continue to try to collect. I have taken it up with ****** multiple times and then they decided to sale to collectors. We will continue to dispute this with ******.
Initial Complaint
Date:08/02/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with ********, I do not have a contract with Afni, Inc. They did not provide me with the original contract as I requested.
Business Response
Date: 08/03/2023
This is in response to your BBB inquiry. Afni appreciates the opportunity to respond
to the consumer’s concerns. On May 5,
2023, ******** forwarded the subject account, ******** account #: ********** Afni, Inc. account #: *********-01,
with Afni for collections on the balance of $306.07.
The account is for services established on February 27, 2020,
until ******** considered the account delinquent on September 20, 2020. The billing address associated with the
account is **** ********* ***** *** *** *********** ** *****. Afni mailed the initial notice of the account
on May 7, 2023. On July 23, 2023, Afni
furnished the credit reporting agencies with notice of the account.
On August 2, 2023, Afni received this complaint. This was Afni’s first contact with the
consumer. In response, Afni ceased
communication and initiated an investigation. Afni has attached copies of the account
billing statements to this response; these are provided as validation of the
account. To address the consumer’s
concerns, the subject account has not been purchased by Afni. Afni received the account from ******** and
acts as an agent on behalf of ********; therefore, the consumer would not have
a contract with Afni. Additionally, a signed
contract is not always required to initiate ******** services, as orders for
services can be taken over the phone or via the internet, which are considered
verbal and electronic signatures, respectively.
Afni will send a request to the credit reporting agencies to remove the
account from the consumer’s credit report.
Please be aware that it can take the credit reporting agencies anywhere
from 0 to 60 days to update consumer credit reports. Afni has no control over how quickly the
credit reporting agencies update consumer credit reports. However, this does not mean that the account
is not due and owing, simply that Afni will no longer furnish the account to
the credit reporting agencies. Afni
trusts this response has addressed the consumer’s concerns, but if questions
remain, or if they would like to discuss the account, they may contact a Consumer
Relations Specialist at ***** ********.
Customer Answer
Date: 08/08/2023
I am rejecting this response because:

I never had the phone number ********** this has to be a fraudulent account. I am not liable for this debt at all and once again i do not have a contract or anything proving that i owe anything to afni, inc
Business Response
Date: 08/10/2023
This is in response to your BBB inquiry. Afni appreciates the opportunity to respond
to the consumer’s concerns. On May 5,
2023, ******** forwarded the subject account, ******** account #: *********, Afni, Inc. account #: *********-01,
with Afni for collections on the balance of $306.07.
The account is for services established on February 27, 2020,
until ******** considered the account delinquent on September 20, 2020. The billing address associated with the
account is **** ********* ***** *** *** *********** ** *****. Afni mailed the initial notice of the account
on May 7, 2023. On July 23, 2023, Afni
furnished the credit reporting agencies with notice of the account.
On August 10, 2023, Afni received this complaint. In response, Afni ceased communication and
initiated an investigation. Afni has
attached copies of the account billing statements to this response; these are
provided as validation of the account. To
address the consumer’s concerns, the subject account has not been purchased by
Afni. Afni received the account from ********
and acts as an agent on behalf of ********; therefore, the consumer would not
have a contract with Afni. Additionally,
a signed contract is not always required to initiate ******** services, as
orders for services can be taken over the phone or via the internet, which are
considered verbal and electronic signatures, respectively. The account was
updated as potential identity theft as the consumer denied knowledge of any
service with ********. Afni encourages
the consumer to visit ******** fraud website at ********************* which
discusses the process and documentation needed for the fraud investigation.
Placing a fraud alert with the credit reporting agencies is a suggestion and
not required to investigate a fraud claim.
The consumer may also contact ******** directly if they have any
questions regarding the fraud process at (800) 937-8997. On August 6, 2023, Afni
sent a request to the credit reporting agencies to remove the account from the
consumer’s credit report. Please be
aware that it can take the credit reporting agencies anywhere from 0 to 60 days
to update consumer credit reports. Afni
has no control over how quickly the credit reporting agencies update consumer
credit reports. However, this does not
mean that the account is not due and owing, simply that Afni will no longer
furnish the account to the credit reporting agencies. Afni trusts this response has addressed the
consumer’s concerns, but if questions remain, or if they would like to discuss
the account, they may contact a Consumer Relations Specialist at ***** ********.
Customer Answer
Date: 08/12/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Initial Complaint
Date:08/01/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a letter about ******** ****** ********* regarding an accident on 1/29/23. The letter states a debt owed of $7,176.90. The letter also stated the incident would affect my driving privileges. At the end of July I contacted Afni and none of the information they provided matched with mine. Even the name in the letter was mixed up. The letter was for ******* ****, and my name is **** *******. The representative I spoke with was rude during the entire conversation and said it was a mix up and there was nothing he could do. I asked if he could send something in writing about it being a mix up and he didn't confirm that he would.
Business Response
Date: 08/03/2023
This is in response to your BBB inquiry. Afni appreciates the opportunity to respond
to the Mr. ********* concerns. Mr.
******* spoke with an Afni representative and was advised that information was
provided in error. Additionally, the
Afni representative advised Mr. ******* that his information was removed. Afni
reviewed the call in question. Afni
apologizes for any inconvenience this may have caused the Mr. ******* and addressed
the situation with the representative.
Afni has attached a letter explaining that there will not be any adverse
effect to Mr. ********* credit report or driving privileges. Furthermore, the attached
letter is also being mailed to Mr. *******.
Afni trusts this response has addressed the Mr. ********* concerns, but
if questions remain, they may contact a Consumer Relations Specialist at ***** *********
Initial Complaint
Date:07/28/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for the debt with ******* , I do not have a contract with AFNI, INC , they did not provide me with the original contract as I requested.
Business Response
Date: 08/01/2023
This is in response to your BBB inquiry. Afni appreciates the opportunity to respond
to the consumer’s concerns. On January
11, 2022, ******* forwarded the subject account, ******* account #: ****************, Afni, Inc. account #: *********-01,
with Afni for collections on the balance of $613.16.
The account is for services established on June 1, 2019,
until ******* considered the account delinquent on December 17, 2019. The service address associated with the
account is ***** **** ******* **** ****** ********* ** *****. Afni mailed the initial notice of the account
on January 16, 2022. On March 20, 2022,
Afni furnished the credit reporting agencies with notice of the account. Afni
has received multiple disputes for the credit reporting agencies, reviewed all
relevant information, and responded appropriately.
On July 31, 2023, Afni received this complaint. This was
Afni’s first contact with the consumer. In response, Afni ceased communication and
initiated an investigation. Afni has
attached copies of the account billing statements to this response; these are
provided as validation of the account. To
address the consumer’s concerns, the subject account has not been purchased by
Afni. Afni received the account from ******* and acts as an agent on behalf of *******; therefore, the consumer would not
have a contract with Afni. Additionally, when a consumer submits a dispute
through the credit reporting agencies, Afni responds directly to the credit
reporting agencies. Furthermore, a signed
contract is not always required to initiate ******* services, as orders for
services can be taken over the phone or via the internet, which are considered
verbal and electronic signatures, respectively.
Afni will send a request to the credit reporting agencies to remove the
account from the consumer’s credit report.
Please be aware that it can take the credit reporting agencies anywhere
from 0 to 60 days to update consumer credit reports. Afni has no control over how quickly the
credit reporting agencies update consumer credit reports. However, this does not mean that the account
is not due and owing, simply that Afni will no longer furnish the account to
the credit reporting agencies. Afni
trusts this response has addressed the consumer’s concerns, but if questions
remain, or if they would like to discuss the account, they may contact a Consumer
Relations Specialist at ***** *********
Customer Answer
Date: 08/01/2023

AFNI States:
"Afni will send a request to the credit reporting agencies to remove the account from the consumer’s credit report. Please be aware that it can take the credit reporting agencies anywhere from 0 to 60 days to update consumer credit reports. Afni has no control over how quickly the credit reporting agencies update consumer credit reports. However, this does not mean that the account is not due and owing, simply that Afni will no longer furnish the account to the credit reporting agencies".
As I requested. Please remove this from my credit file asap. It is not mine.
Initial Complaint
Date:07/27/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a victim of identity Theft. My information has been exposed to the ******* data breach. The account is not affiliated with me nor authorized by me and I would like it to remove from any affiliation with me immediately. AFNI, INC. Original creditor: ** * ******* ********** Balance: $802
Business Response
Date: 07/28/2023
This is in response to your BBB inquiry. Afni appreciates the opportunity to respond
to the consumer’s concerns. On May 11,
2023, **** forwarded the subject account, ******* account #: *********, Afni, Inc. account #: *********-01, with Afni for collections on
the balance of $802.97.
The account is for services established on February 1, 2018,
until **** considered the account delinquent on November 30, 2021. The service address associated with the
account is *** ***** **** ******* ***** *** ****** ** *****. Afni mailed the initial notice of the account
on or about May 13, 2023. On July 23,
2023, Afni furnished the credit reporting agencies with notice of the account.
On July 27, 2023, Afni received this complaint. This was Afni’s first contact with the
consumer. In response, Afni ceased
communication and initiated an investigation.
To address the consumer’s concern, the account was updated as potential
identity theft as the consumer denied knowledge of any service with *******. Afni will forward the consumer’s identity
theft report and supporting documentation to ****. The consumer may also contact *******'s Fraud
Department at ***** ******** if they have any questions regarding the fraud
process. Afni will send a request to the
credit reporting agencies to remove the account from the consumer’s credit
report. Please be aware that it can take
the credit reporting agencies anywhere from 0 to 60 days to update consumer
credit reports. Afni has no control over
how quickly the credit reporting agencies update consumer credit reports. Afni trusts this response has addressed the
consumer’s concerns, but if questions remain, or if they would like to discuss
the account, they may contact a Consumer Relations Specialist at ***** ********.
Initial Complaint
Date:07/27/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with ******. I do not have a contract with AFNI Inc, they did not provide me with the original contract as I requested.
Business Response
Date: 08/01/2023
This is in response to your BBB inquiry. Afni appreciates the opportunity to respond
to the consumer’s concerns. On August
22, 2022, ****** forwarded the subject account, ****** account #: *********, Afni, Inc. account #: *********-01, with Afni for collections on
the balance of $351.50.
The account is for services established on September 1, 2017,
until ****** considered the account delinquent on February 3, 2020. The billing address associated with the
account is **** ***** ***** ******* ************* ** *****, which is the same
address the consumer listed on this complaint.
Afni mailed the initial notice of the account on August 27, 2022. On October 9, 2022, Afni furnished the credit
reporting agencies with notice of the account.
On July 28, 2023, Afni received this complaint. This was Afni’s first contact with the
consumer. In response, Afni ceased
communication and initiated an investigation. Afni has attached copies of the account
billing statements to this response; these are provided as validation of the
account. To address the consumer’s
concerns, the subject account has not been purchased by Afni. Afni received the account from ****** and
acts as an agent on behalf of ******; therefore, the consumer would not have a
contract with Afni. Additionally, a signed
contract is not always required to initiate ****** services, as orders for
services can be taken over the phone or via the internet, which are considered
verbal and electronic signatures, respectively. On July 30, 2023, Afni sent a
request to the credit reporting agencies to remove the account from the
consumer’s credit report. Please be
aware that it can take the credit reporting agencies anywhere from 0 to 60 days
to update consumer credit reports. Afni
has no control over how quickly the credit reporting agencies update consumer
credit reports. However, this does not
mean that the account is not due and owing, simply that Afni will no longer
furnish the account to the credit reporting agencies. Afni trusts this response has addressed the
consumer’s concerns, but if questions remain, or if they would like to discuss
the account, they may contact a Consumer Relations Specialist at ***** *********
Initial Complaint
Date:07/27/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with afni inc., I do not have a contract with Afni Inc, and they did not provide me with the original contract as i requested. I demand this account be removed from my credit report.
Business Response
Date: 08/01/2023
This is in response to your BBB inquiry. Afni appreciates the opportunity to respond
to the consumer’s concerns. On April 15,
2021, ******* forwarded the subject account, ******* account #: ****************, Afni, Inc. account #: *********-01, with Afni for collections on
the balance of $387.58. However, on March
17, 2023, Afni received a client payment on the account of 158.46, making the
new balance owed $229.12. Please note that this is for bundled services and all
equipment charges are not included in the balance Afni is collecting upon.
The account is for services established on November 1, 2016,
until ******* considered the account delinquent on March 3, 2019. The service address associated with the account
is *** ********* **** ******** **** ****** ** *****. Afni mailed the initial notice of the account
on April 18, 2021. On July 18, 2021, Afni furnished the credit reporting
agencies with notice of the account.
Afni has received multiple disputes from the credit reporting agencies, reviewed
all relevant information, and responded appropriately.
On July 28, 2023, Afni received this complaint. This was Afni’s first contact with the
consumer. In response, Afni ceased
communication and initiated an investigation. Afni has attached copies of the account
billing statements to this response; these are provided as validation of the
account. To address the consumer’s
concerns, the subject account has not been purchased by Afni. Afni received the account from ******* and
acts as an agent on behalf of Comcast; therefore, the consumer would not have a
contract with Afni. Additionally, when a
consumer submits a dispute through the credit reporting agencies, Afni responds
directly to the credit reporting agencies.
Furthermore, a signed contract is not always required to initiate ******* services, as orders for services can be taken over the phone or via the
internet, which are considered verbal and electronic signatures, respectively. On July 30, 2023, Afni sent a request to the
credit reporting agencies to remove the account from the consumer’s credit
report. Please be aware that it can take
the credit reporting agencies anywhere from 0 to 60 days to update consumer
credit reports. Afni has no control over
how quickly the credit reporting agencies update consumer credit reports. However, this does not mean that the account
is not due and owing, simply that Afni will no longer furnish the account to
the credit reporting agencies. Afni
trusts this response has addressed the consumer’s concerns, but if questions
remain, or if they would like to discuss the account, they may contact a Consumer
Relations Specialist at (**** ********.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Afni, Inc. is NOT a BBB Accredited Business.