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Business Profile

Collections Agencies

Afni, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Afni, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Afni, Inc. has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Afni, Inc.

      1310 Martin Luther King Dr Bloomington, IL 61701-1465

    • Afni, Inc.

      404 Brock Dr Bloomington, IL 61701-2654

    • Afni, Inc.

      404 Brock Drive P.O. Box 3097 Bloomington, IL 61702

    • Afni, Inc.

      P.O. Box 3427 Bllomington, IL 61702

    • Afni, Inc.

      P.O. Box 3517 Bloomington, IL 61702-3517

    Customer Complaints Summary

    • 302 total complaints in the last 3 years.
    • 12 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/15/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ******, I do not have a contract with Afni, Inc. They did not provide me with the original contract as I requested.

      Business Response

      Date: 07/18/2023

      This is in response to your BBB inquiry.  Afni appreciates the opportunity to respond
      to the consumer’s concerns.  On November
      21, 2022, ****** forwarded the subject account, ****** account #:  *********, Afni, Inc. account #:  *********-01, with Afni for collections on
      the balance of $668.72.
      The account is for services established on February 18, 2020,
      until ****** considered the account delinquent on September 20, 2021.  The billing address associated with the
      account is **** ****** **** ****** ******** ** *****.  Afni mailed the initial notice of the account
      on or about November 24, 2022.  On January
      8, 2023, Afni furnished the credit reporting agencies with notice of the
      account. On July 17, 2023, Afni received a dispute from the credit reporting agencies,
      reviewed all relevant information, and responded appropriately.
      On July 17, 2023, Afni received this complaint.  This was Afni’s first contact with the
      consumer.  In response, Afni ceased
      communication and initiated an investigation. 
      Afni has attached copies of the account billing statements to this
      response; these are provided as validation of the account.  To address the consumer’s concerns, the
      subject account has not been purchased by Afni. 
      Afni received the account from ****** and acts as an agent on behalf of ******;
      therefore, the consumer would not have a contract with Afni.  Additionally, when a consumer submits a
      dispute through the credit reporting agencies, Afni responds directly to the
      credit reporting agencies. Furthermore, a signed contract is not always
      required to initiate ****** services, as orders for services can be taken over
      the phone or via the internet, which are considered verbal and electronic
      signatures, respectively.  Afni will send
      a request to the credit reporting agencies to remove the account from the
      consumer’s credit report.  Please be
      aware that it can take the credit reporting agencies anywhere from 0 to 60 days
      to update consumer credit reports.  Afni
      has no control over how quickly the credit reporting agencies update consumer
      credit reports.  However, this does not
      mean that the account is not due and owing, simply that Afni will no longer
      furnish the account to the credit reporting agencies.  Afni trusts this response has addressed the
      consumer’s concerns, but if questions remain, or if they would like to discuss
      the account, they may contact a Regulatory Specialist at ***** *********

      Customer Answer

      Date: 07/18/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:07/14/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ** * ******** * I do not have a contract with Afni, inc. , they did not provide me with the original contract as I requested

      Business Response

      Date: 07/19/2023

      This is in response to your BBB inquiry.  Afni appreciates the opportunity to respond
      to the consumer’s concerns.  On February
      22, 2023, **** forwarded the subject account, **** ******* account
      #:  *********, Afni, Inc. account #: *********-01,
      with Afni for collections on the balance of $331.12.
      The account is for services established on September 1, 2020,
      until **** considered the account delinquent on June 11, 2021.  The service address associated with the
      account is *** ***** ********* ***** **** ** *****, with final billing going to
      **** **** ***** ******* ***** **** ** *****. 
      Afni mailed the initial notice of the account on or about February 24,
      2023.  On April 16, 2023, Afni furnished
      the credit reporting agencies with notice of the account.  On July 17, 2023, Afni received a dispute
      from the credit reporting agencies, reviewed all relevant information, and
      responded appropriately.
      On July 17, 2023, Afni received this complaint. This was
      Afni’s first contact with the consumer.  In response, Afni ceased communication and
      initiated an investigation.  Afni has
      attached copies of the account billing statements to this response; these are
      provided as validation of the account.  To
      address the consumer’s concerns, the subject account has not been purchased by
      Afni.  Afni received the account from ****
      and acts as an agent on behalf of ****; therefore, the consumer would not
      have a contract with Afni.  Additionally,
      when a consumer submits a dispute through the credit reporting agencies, Afni
      responds directly to the credit reporting agencies.  Furthermore, a signed contract is not always
      required to initiate **** services, as orders for services can be taken
      over the phone or via the internet, which are considered verbal and electronic
      signatures, respectively.  Afni will send
      a request to the credit reporting agencies to remove the account from the
      consumer’s credit report.  Please be
      aware that it can take the credit reporting agencies anywhere from 0 to 60 days
      to update consumer credit reports.  Afni
      has no control over how quickly the credit reporting agencies update consumer
      credit reports.  However, this does not
      mean that the account is not due and owing, simply that Afni will no longer
      furnish the account to the credit reporting agencies.  Afni trusts this response has addressed the
      consumer’s concerns, but if questions remain, or if they would like to discuss
      the account, they may contact a Regulatory Specialist at ***** *********

    • Initial Complaint

      Date:07/13/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with *******. I do not have a contract with AFNI INC, they did not provide me with the original contract as I requested.

      Business Response

      Date: 07/14/2023

      This is in response to your BBB inquiry.  Afni appreciates the opportunity to respond
      to the consumer’s concerns.  On February
      15, 2021, ******* forwarded the subject account, ******* account #:  ****************, Afni, Inc. account #:  *********-01, with Afni for collections on
      the balance of $284.01. Please note that this is for bundled services and all
      equipment charges are not included in the balance Afni is collecting upon.
      The account is for services established on October 1, 2018,
      until ******* considered the account delinquent on October 13, 2018.  The service address associated with the
      account is **** ** ***** ***** ****** ******** ** *****.  Afni mailed the initial notice of the account
      on or about February 28, 2021.  On April
      18, 2021, Afni furnished the credit reporting agencies with notice of the
      account. On July 14, 2023, Afni received a dispute from the credit reporting
      agencies, reviewed all relevant information, and responded appropriately.
      On July 14, 2023, Afni received this complaint.  This was Afni’s first contact with the
      consumer.  In response, Afni ceased
      communication and initiated an investigation. 
      Afni has attached copies of the account billing statements to this
      response; these are provided as validation of the account.  To address the consumer’s concerns, the
      subject account has not been purchased by Afni. 
      Afni received the account from ******* and acts as an agent on behalf of
      *******; therefore, the consumer would not have a contract with Afni.  Additionally, when a consumer submits a
      dispute through the credit reporting agencies, Afni responds directly to the
      credit reporting agencies.  Furthermore,
      a signed contract is not always required to initiate ******* services, as
      orders for services can be taken over the phone or via the internet, which are
      considered verbal and electronic signatures, respectively.  Afni will send a request to the credit
      reporting agencies to remove the account from the consumer’s credit
      report.  Please be aware that it can take
      the credit reporting agencies anywhere from 0 to 60 days to update consumer
      credit reports.  Afni has no control over
      how quickly the credit reporting agencies update consumer credit reports.  However, this does not mean that the account
      is not due and owing, simply that Afni will no longer furnish the account to
      the credit reporting agencies.  Afni
      trusts this response has addressed the consumer’s concerns, but if questions
      remain, or if they would like to discuss the account, they may contact a Consumer
      Relations Specialist at ***** *********

    • Initial Complaint

      Date:07/13/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ****** , I do not have a contract with Afni Inc. , They did not provide me with the original contact as requested

      Business Response

      Date: 07/13/2023

      This is in response to your BBB inquiry.  Afni appreciates the opportunity to respond
      to the consumer’s concerns.  On March 24,
      2022, ****** forwarded the subject account, ****** account #:  *********, Afni, Inc. account #:  *********-01, with Afni for collections on
      the balance of $696.86.
      The account is for services established on December 20, 2019,
      until ****** considered the account delinquent on February 22, 2021.  The billing address associated with the
      account is *** ********* ******** *********** ** *****.  Afni mailed the initial notice of the account
      on or about March 29, 2022.  On May 15,
      2022, Afni furnished the credit reporting agencies with notice of the account.
      On July 13, 2023, Afni received this complaint.  This was Afni’s first contact with the
      consumer.  In response, Afni ceased
      communication and initiated an investigation.  Afni has attached copies of the account
      billing statements to this response; these are provided as validation of the
      account.  To address the consumer’s
      concerns, the subject account has not been purchased by Afni.  Afni received the account from ****** and
      acts as an agent on behalf of ******; therefore, the consumer would not have a
      contract with Afni.  Furthermore, a signed
      contract is not always required to initiate ****** services, as orders for
      services can be taken over the phone or via the internet, which are considered
      verbal and electronic signatures, respectively. 
      Afni will send a request to the credit reporting agencies to remove the
      account from the consumer’s credit report. 
      Please be aware that it can take the credit reporting agencies anywhere
      from 0 to 60 days to update consumer credit reports.  Afni has no control over how quickly the
      credit reporting agencies update consumer credit reports.  However, this does not mean that the account
      is not due and owing, simply that Afni will no longer furnish the account to
      the credit reporting agencies.  Afni
      trusts this response has addressed the consumer’s concerns, but if questions
      remain, or if they would like to discuss the account, they may contact a
      Regulatory Specialist at ***** *********

    • Initial Complaint

      Date:07/12/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not responsible for any charges or debt to ******. I do not have any contracts with AFNI and they have not provided me with with the original contract as requested. I am requesting this account be removed from my credit report immediately.

      Business Response

      Date: 07/13/2023

      This is in response to your BBB inquiry.  Afni appreciates the opportunity to respond
      to the consumer’s concerns.  On January
      11, 2022, ****** forwarded the subject account, ****** account #:  *********, Afni, Inc. account #:  *********-01, with Afni for collections on
      the balance of $1,890.57.
      The account is for services established on April 25, 2019,
      until ****** considered the account delinquent on November 27, 2020.  The billing address associated with the
      account is **** ************* ****** ********* **** ************ ** *****.  Afni mailed the initial notice of the account
      on or about January 16, 2022.  On February
      27, 2022, Afni furnished the credit reporting agencies with notice of the
      account. Afni has received multiple disputes from the credit reporting
      agencies, reviewed all relevant information, and responded appropriately.
      On July 13, 2023, Afni received this complaint.  This was Afni’s first contact with the
      consumer.  In response, Afni ceased
      communication and initiated an investigation.  Afni has attached copies of the account
      billing statements to this response; these are provided as validation of the
      account. To address the consumer’s concerns, the subject account has not been
      purchased by Afni.  Afni received the
      account from ****** and acts as an agent on behalf of Sprint; therefore, the
      consumer would not have a contract with Afni.  Additionally, when a consumer submits a
      dispute through the credit reporting agencies, Afni responds directly to the
      credit reporting agencies.  Furthermore,
      a signed contract is not always required to initiate ****** services, as orders
      for services can be taken over the phone or via the internet, which are
      considered verbal and electronic signatures, respectively.  Afni will send a request to the credit reporting
      agencies to remove the account from the consumer’s credit report.  Please be aware that it can take the credit
      reporting agencies anywhere from 0 to 60 days to update consumer credit
      reports.  Afni has no control over how
      quickly the credit reporting agencies update consumer credit reports.  However, this does not mean that the account
      is not due and owing, simply that Afni will no longer furnish the account to
      the credit reporting agencies.  Afni
      trusts this response has addressed the consumer’s concerns, but if questions
      remain, or if they would like to discuss the account, they may contact a
      Regulatory Specialist at (**** *********

      Customer Answer

      Date: 07/13/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:07/12/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt in the amount of $ 635.00 with *** ****** nor do I have a contract with AFNI, Inc. AFNI, Inc. updated the involved inaccurate information on my ******** credit report on July 9th 2023. They did not provide me with the original application like I requested in my initial dispute.

      Business Response

      Date: 07/14/2023

      This is in response to your BBB inquiry.  Afni appreciates the opportunity to respond
      to the consumer’s concerns.  On December
      6, 2022, **** forwarded the subject account, **** Mobility account
      #:  ************, Afni, Inc. account
      #:  *********-01, with Afni for
      collections on the balance of $635.67.
      The account is for services established on November 12, 2020,
      until **** considered the account delinquent on March 8, 2021.  The billing address associated with the
      account is *** ***** ****** ******* *** ******** ** *****, and the phone number
      is (**** ********.  Afni mailed the
      initial notice of the account on or about December 8, 2022.  On January 20, 2023, Afni furnished the
      credit reporting agencies with notice of the account.  Afni has received multiple disputes from the
      credit reporting agencies, reviewed all relevant information, and responded
      appropriately.
      On July 13, 2023, Afni received this complaint.  This was Afni’s first contact with the
      consumer.  In response, Afni ceased
      communication and initiated an investigation. 
      Afni has attached copies of the account billing statements to this
      response; these are provided as validation of the account.  To address the consumer’s concerns, the
      subject account has not been purchased by Afni. 
      Afni received the account from **** and acts as an agent on behalf
      of ****; therefore, the consumer would not have a contract with Afni.  Additionally, when a consumer submits a
      dispute through the credit reporting agencies, Afni responds directly to the
      credit reporting agencies.  Furthermore,
      a signed contract is not always required to initiate **** services, as
      orders for services can be taken over the phone or via the internet, which are
      considered verbal and electronic signatures, respectively.  Afni will send a request to the credit
      reporting agencies to remove the account from the consumer’s credit
      report.  Please be aware that it can take
      the credit reporting agencies anywhere from 0 to 60 days to update consumer
      credit reports.  Afni has no control over
      how quickly the credit reporting agencies update consumer credit reports.  However, this does not mean that the account
      is not due and owing, simply that Afni will no longer furnish the account to
      the credit reporting agencies.  Afni
      trusts this response has addressed the consumer’s concerns, but if questions
      remain, or if they would like to discuss the account, they may contact a Consumer
      Relations Specialist at ***** *********

      Customer Answer

      Date: 07/18/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is conditionally satisfactory to me. While afni,Inc has reluctantly agreed to stop reporting the erroneous credit information,  they are implying that I still owe this debt. First,  I noticed that the address attached to the involved account is incorrect. I have never lived at *** ***** ****** ******* ** *****. So, any correspondence between afni, Inc. and ******** which served to verify the involved account is in violation of my rights and has caused undue hardships on my life. As far as asserting that the ******** bureau can take up to 60 days to correct my consumer credit file, shows your disregard for your actions in violating my rights and causing undue hardships to my life. Therefore,  I am requesting that the involved account be permanently deleted from my credit file immediately and any other attempts by you through other means such as selling or transferring the involved account to another collection agency cease and desist. Thank you 

    • Initial Complaint

      Date:07/08/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with 11 ******. I do not have a contract with AFNI, they did not provide me with the original contract as I requested

      Business Response

      Date: 07/12/2023

      This is in response to your BBB inquiry.  Afni appreciates the opportunity to respond
      to the Mr. ****** concerns. Afni investigated Mr. ****** claims and determined
      that Afni had contacted a wrong party. 
      Afni apologizes to Mr. **** for the inconvenience this may have caused
      and Afni will send a request to the credit reporting agencies to remove the
      account from the consumer’s credit report. 
      Afni trusts this response has addressed the consumer’s concerns, but if
      questions remain, or if they would like to discuss the account, they may
      contact a Regulatory Specialist at ***** *********

      Customer Answer

      Date: 07/12/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:07/06/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ** ******. I do not have a contract with AFNI, who did not provide me with the original contract as requested.

      Business Response

      Date: 07/07/2023

      This is in response to your BBB inquiry.  Afni appreciates the opportunity to respond
      to the consumer’s concerns.  On May 26,
      2022, ****** forwarded the subject account, ****** account #:  *********, Afni, Inc. account #:  *********-01, with Afni for collections on
      the balance of $436.85.
      The account is for services established on September 20,
      2009, until ****** considered the account delinquent on April 26, 2021.  The billing address associated with the
      account is ***** ******** ******* ********** ** *****, which is the same
      address the consumer listed on this complaint. 
      Afni mailed the initial notice of the account on or about June 1, 2022.  On July 17, 2022, Afni furnished the credit
      reporting agencies with notice of the account.
      On July 6, 2023, Afni received this complaint.  This was Afni’s first contact with the
      consumer.  In response, Afni ceased
      communication and initiated an investigation.  Afni has attached copies of the account
      billing statements to this response; these are provided as validation of the
      account.  To address the consumer’s
      concerns, the subject account has not been purchased by Afni.  Afni received the account from ****** and
      acts as an agent on behalf of Sprint; therefore, the consumer would not have a
      contract with Afni.  Additionally, this
      complaint is the first notification Afni received from the consumer regarding a
      dispute on this account. Furthermore, a signed contract is not always required
      to initiate ****** services, as orders for services can be taken over the phone
      or via the internet, which are considered verbal and electronic signatures,
      respectively. Afni will send a request to the credit reporting agencies to
      remove the account from the consumer’s credit report.  Please be aware that it can take the credit
      reporting agencies anywhere from 0 to 60 days to update consumer credit
      reports.  Afni has no control over how
      quickly the credit reporting agencies update consumer credit reports.  However, this does not mean that the account
      is not due and owing, simply that Afni will no longer furnish the account to
      the credit reporting agencies.  Afni
      trusts this response has addressed the consumer’s concerns, but if questions
      remain, or if they would like to discuss the account, they may contact a
      Regulatory Specialist at ***** *********

    • Initial Complaint

      Date:07/05/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with AFNI, Inc. I do not have a contract with Afni Inc. They did not provide me with the original contract as requested.

      Business Response

      Date: 07/07/2023

      This is in response to your BBB inquiry.  Afni appreciates the opportunity to respond
      to the consumer’s concerns.  On March 18,
      2021, ******* forwarded the subject account, ******* account #:  ****************, Afni, Inc. account #:  *********-01, with Afni for collections on
      the balance of $518.79.
      The account is for services established on July 1, 2018,
      until ******* considered the account delinquent on February 18, 2019.  The service address associated with the
      account is **** ******* ***** **** ******** ** *****, which is the same address
      the consumer listed on this complaint.  Afni
      mailed the initial notice of the account on or about March 21, 2021.  On May 23, 2021, Afni furnished the credit
      reporting agencies with notice of the account. Afni has received multiple
      disputes from the credit reporting agencies, reviewed all relevant information,
      and responded appropriately.
      On July 6, 2023, Afni received this complaint.  This was Afni’s first contact with the consumer.
       In response, Afni ceased communication
      and initiated an investigation.  Afni has
      attached copies of the account billing statements to this response; these are
      provided as validation of the account.  To
      address the consumer’s concerns, the subject account has not been purchased by
      Afni.  Afni received the account from ******* and acts as an agent on behalf of *******; therefore, the consumer would not
      have a contract with Afni.  Additionally,
      when a consumer submits a dispute through the credit reporting agencies, Afni
      responds directly to the credit reporting agencies.  Furthermore, a signed contract is not always
      required to initiate ******* services, as orders for services can be taken over
      the phone or via the internet, which are considered verbal and electronic
      signatures, respectively.  Afni will send
      a request to the credit reporting agencies to remove the account from the
      consumer’s credit report.  Please be
      aware that it can take the credit reporting agencies anywhere from 0 to 60 days
      to update consumer credit reports.  Afni
      has no control over how quickly the credit reporting agencies update consumer
      credit reports.  However, this does not
      mean that the account is not due and owing, simply that Afni will no longer
      furnish the account to the credit reporting agencies.  Afni trusts this response has addressed the
      consumer’s concerns, but if questions remain, or if they would like to discuss
      the account, they may contact a Regulatory Specialist at ***** *********

    • Initial Complaint

      Date:07/05/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I don't have a contract or agreement with AFNI, INC and I would like them to remove this from my credit reports

      Business Response

      Date: 07/07/2023

      This is in response to your BBB inquiry.  Afni appreciates the opportunity to respond
      to the consumer’s concerns.  On December
      23, 2021, ****** forwarded the subject account, ****** account #:  *********, Afni, Inc. account #:  *********-01, with Afni for collections on
      the balance of $1,993.30.
      The account is for services established on July 9, 2015,
      until ****** considered the account delinquent on September 20, 2019.  The billing address associated with the
      account is *** ***** ***** ****** ********* *** ****** ******* ** *****, which
      is the same address the consumer listed on this complaint.  Afni mailed the initial notice of the account
      on or about December 30, 2021.  On February
      13, 2022, Afni furnished the credit reporting agencies with notice of the
      account.  On March 17, 2022, the consumer
      spoke with an Afni representative and stated they were going to reach out to
      ******.
      On July 6, 2023, Afni received this complaint.  In response, Afni ceased communication and
      initiated an investigation.  Afni has
      attached copies of the account billing statements to this response; these are
      provided as validation of the account.  To
      address the consumer’s concerns, the subject account has not been purchased by
      Afni.  Afni received the account from ******
      and acts as an agent on behalf of ******; therefore, the consumer would not
      have a contract with Afni.  Afni will
      send a request to the credit reporting agencies to remove the account from the
      consumer’s credit report.  Please be
      aware that it can take the credit reporting agencies anywhere from 0 to 60 days
      to update consumer credit reports.  Afni
      has no control over how quickly the credit reporting agencies update consumer
      credit reports.  However, this does not
      mean that the account is not due and owing, simply that Afni will no longer
      furnish the account to the credit reporting agencies.  Afni trusts this response has addressed the
      consumer’s concerns, but if questions remain, or if they would like to discuss
      the account, they may contact a Regulatory Specialist at ***** *********

    Afni, Inc. is NOT a BBB Accredited Business.

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