Complaints

This profile includes complaints for State Farm Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  State Farm Insurance Company

  1 State Farm Plz Bloomington, IL 61701-4300

• 

  State Farm Insurance Company

  2702 Ireland Grove Rd Bloomington, IL 61709-0001

• 

  State Farm Insurance

  2324 W Joppa Rd Ste 130 Lutherville Timonium, MD 21093-4615

• 

  State Farm Insurance

  P.o. Box 3118 Easton, MD 21601-8958

• 

  State Farm Insurance

  454 E. Fort Ave Baltimore, MD 21230-4601

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife had renters insurance on her office/business prior to us moving to California. On 12/17/20 a State Farm agent named ****** ***** contacted my wife by email stating that she would like to give her some quotes to renew her insurance. My wife emailed the original agent, (******* ** *******) she started the policy with by email asking, “do I still have insurance coverage on my business?” She immediately got an email in return stating that J****** ******* email is no longer a valid email, so she forwarded the very same email to ****** ***** who worked in the very same office as J****** ******* ******* *****a “hey I tried to send this to Jeffery Stevens and his email is no longer valid.” My wife never got a response from anyone, so she was under the impression that the policy had lapsed. We had never noticed the $39.95 being taken out of our account until yesterday July 13th 2022. I reached out to State Farm today and they put me in contact with *** ******* He took my information, told me he was going to look it over and call me back in a couple hours. I had to call his office back after 3 hrs and ******* ** ***** ****** told me that he was gone for the day, so I called State Farm customer service again and told another representative what had happened and they put me back in contact with *** ******** ******* ****** ** *** *******s office asked if I could send *** the emails from ****** *****. “She no longer works here. We do not have access to them or her notes.” As she is giving ***** email, she says “it’s ******* and I heard a man yell, “No it’s just ***** ****** told me that though *** is gone, he is still working on it. 2 hrs later we get an email from *** telling us that after looking at *******s notes they didn’t have access to, “****** was talking about a different policy.” This is the only policy my wife has had in her name in 13 yrs. Mistakes happen, but lying to get out of making it right. Have some integrity and reimburse the $759.05 you stole from us.

  Business Response

  Date: 07/28/2022

  To Whom It May Concern:
  Thank you for the opportunity to reply to your correspondence dated July 18, 2022. While we
  cannot share specific details in this public response, our underwriting department contacted the
  complainant on July 27, 2022, to address his concerns, and we have reached a satisfactory
  resolution.

• Initial Complaint

  Date:07/14/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May, 16, 2022 my son was hit by a driver on his way to work on HWY 80 in Davis Ca. The police report clearly states my son was not at fault. When I contacted State Farm the insurance adjuster interrupted me, refused to listen, refused to let me speak to his supervisor, and hung up on me. He said they were clearly standing by their insured and refuse to pay anything. The police report clearly states that the other driver was at fault. Please help !

  Business Response

  Date: 07/28/2022

  Thank you for the opportunity to reply to your correspondence dated 7/18/22. While we
  cannot share specific details in this public response, our Claims Department contacted the
  complainant on 7/26/22, to address her concerns. We are continuing to work with the customer to resolve this matter

• Initial Complaint

  Date:07/14/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  05/07/2022 a State Farm customer pulled in front of me, was ticketed, totalled my car, all my aur bags deployed, myself and my passenger were both injured. They paid for my car, I have sent them requested medical records along with loss of employment days. Still, they refuse to answer my calls or return any calls .

  Business Response

  Date: 07/22/2022

  Thank you for the opportunity to reply to your correspondence dated July 15, 2022. While we cannot
  share specific details in this public response, our Claims Department contacted the complainant on
  July 19, 2022, to address his concerns. We have reached a satisfactory resolution of this matter with
  the consumer.
  

  
  

• Initial Complaint

  Date:07/13/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been having to chase after State Farm for a claim submitted in November of 2021 to fix my roof. I have to call claim agents to check back on updates, once I think something is resolved and we will move on to the next step something else comes up and another hoop needs to be jumped through. When they had someone come here to do the inspection, they did not even get on the roof to inspect it. After their inspector came out. They asked me to have a roofing company come out and get an inspection. We’ve been through 2, the second got in contact with State Farm in April and they asked for an estimate and photos. They sent it over roughly around 4/22, and have not been able to get any kind approval. They have been consistently following up waiting on response. I have been back and forth with a claim agent since roughly 6/16 getting info from our Homeowners Association that they keep requesting. Every time I come back to the agent, she requests something new. I am having to call her to reach out for updates, after submitting info instead of her calling me. On two separate occasions I have had to call her back days later to reach out for updates, after being told I would receive a call back later that day.

  Business Response

  Date: 07/22/2022

  Thank you for the opportunity to reply to your correspondence dated 7/14/22. While we
  cannot share specific details in this public response, our Claims Department contacted the
  complainant on 7/19/22, to address her concerns. We were unable to resolve this matter but we will reviewe and consider new information if presented. 

   

• Initial Complaint

  Date:07/13/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 13th 2022, I contacted my state farm agent ***** ******** I texted her and stated I would like to make changes to my policies, however no one responded in 3 days. On the 15th I sent her an emailed to cancel all of my policies effective immediately. The payment was scheduled to be taken out on the 16th, which she had time to cancel but they did not. I have texted her numerous of times asking about my refund and she have insisted that a check have been cut but today is July the 13th and I have not received any refund, State Farm was sending me cards showing I was active when I had cancel on the 15 of June. I will print the text off and fax them if I have to. State farm owes me 223.63. I have know way of contacting State Farm whenever I try they send me back to the Agent ***** ********

  Business Response

  Date: 07/22/2022

  Thank you for the opportunity to reply to your correspondence dated July 14, 2022. While we
  cannot share specific details in this public response, our SFPP Department contacted the
  complainant on July 22, 2022 to address his concerns. We have reached a satisfactory
  resolution. Our position is firm, but we will review and consider any new information if
  presented.

  Customer Answer

  Date: 07/26/2022

  I am not accepting the response because I received a letter from A Mr. Y**** stating my policies got canceled on the 14th of June but I didn't receive the total refund that was deducted from my bank account. However, I will count it as dung.I am not pushing the issue any further because I believe in UNITY and I don't want anymore problems neither do I wanna feel some way about the company. Good day.

• Initial Complaint

  Date:07/12/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 9, 2021 we recieved a binder for home owner's insurance premium of $2106. This binder was forwarded to our mortgage company as we pay our home owner's through our escrow. We were notified in May that there was a past due bill in the amount of $230 becuase our premium changed after an underwriting review. However we were never notified of the change. When we contacted the **** ******* office they initially could not explain the bill and stated that they did not know why there was a difference. We were later notified that underwriting made changes to the construction and we should have been notified but do to the changes in construction our dwelling coverage of $365,000 should have been changed and we would have had this option if we were notified. State farm had our correct address however they mailed a billing statement to an address that we had not in over 2 years. After contacting customer service, corporate, and a local office we have been given the run around. We changed our policy from the **** Cravens office due to unprofessionalism, disrespect, rudeness, and poor customer service. We do not want our dwelling coverage at more than the value to replace in which in August 2021 $365,000 was coverage at 111%.

  Business Response

  Date: 07/22/2022

  
  
  July 18, 2022                                                                                   
  ***** **** ********* *********
  **** *** ****  ************ ** **********
  
  ****** ******** ****** **** * **********
  ******* **  *****
  
  
  
  *** *** **** ******* **** ****
  
  
  To Whom It May Concern:
  
  Thank you for the opportunity to reply to your correspondence dated July 13, 2022. While we cannot 
  share specific details in this public response, our Underwriting Department contacted the 
  complainant on June 30, 2022, to address the concerns. We were unable to resolve this matter to the 
  consumer's satisfaction, but we will review and consider new information if presented.
  
  
  **********
  
  
  ******** ***** **** ************
  ***** **** **** *** ******** *******
  
  

• Initial Complaint

  Date:07/12/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  State Farm (SF) has not been responsive with my water damage claim. State Farm has stated that the vendor that was recommended by the SF agent has inflated the pricing, however the vendor has stated the price is agreed upon price between their company (ServPro) and SF.
  This has been a "he-said-she-said" for over three (3) months.
  I spoke with ****** ******** *** adjuster assigned) and it was agreed that the wood floor would be replaced. SF's manager has stater that is SF's stance is the floor is to be sanded/stained. SF vendors have had two (2) different flooring specialist/experts out to view the floor and both have stated their expert recommendation is to replace the floor verse sand & stain. Additionally SF has had an adjusted visit the home and they too have recommended the whole house wood flooring be replaced verses a sand & stain approach.
  I have had uncomfortable conversation with the assigned SF representative, I do hope the conversation was recorded as a customer I believe I was "talked at" in a demeaning way. I wish to have a different SF rep assigned to my claim.
  I wish SF to fulfill its obligation of remedying the water damage without delay.

  Business Response

  Date: 07/22/2022

  
  
  
  
  July 19, 2022
  
  
  
  ****** ******** ****** **** * **********
  ******* **  *****
  
  
  
  *** *** **** *******  ******** ** **** ** *** ********
  
  
  
  
  ***** **** ********* *********
  **** *** **** ************ ** **********
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  Thank you for the opportunity to reply to your correspondence dated July 12, 2022. While we cannot 
  share specific details in this public response, our Claims Department contacted the complainant on 
  July 12, 2022, to address his concerns. We were unable to resolve this matter to the consumer’s 
  satisfaction, but we will review and consider new information if presented.
  
  
  **********
  
  
  
  ***** **** **** ****** * **** *********** ********* ************
  ***** **** ******