Business Profile

Insurance Companies

State Farm Insurance Company

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Complaints

This profile includes complaints for State Farm Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,012 total complaints in the last 3 years.
1,664 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/19/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I filed a cancellation notice on May 15, 2022 and was informed that I would get a refund of my policy ( $147.31). State Farm took out a payment on June 2,2022, which they shouldn't have because my policy was supposedly canceled. I have not received my funds and was informed that the insurance adjusters have gotten around to handling the cancellation as of today July 19,2022.
Business Response
Date: 07/29/2022

To Whom It May Concern:

Thank you for the opportunity to reply to your correspondence dated July 19, 2022. While we
cannot share specific details in this public response, our SFPP Department contacted the
complainant on July 29, 2022 to address his concerns. We have reached a satisfactory
resolution. Our position is firm, but we will review and consider any new information if
presented.

Sincerely,

***** **** ******* ****
*************
***** **** **** *** ******** *******

********* ********* *** ********* ******** **** ******* ************ **

***** **** *********
********* ******** *******
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****** ******** ******
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***** *** *** *** *********** ** ***** ** **** ************** ***** **** *** ***** ***** **
****** ***** ******** ******* ** **** ****** ********* *** ************ ********** *********
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***** **** ********* *********
Initial Complaint
Date:07/18/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I filed a claim with my homeowners insurance for an incident that occurred on May 17 2022. It was approved in June and we went ahead with the project, the first step being demolition of the damaged areas of my home. Now that my contractors have a total project budget, we need confirmation of coverage to continue and finish the work. However ****** *** ******, the two people handling my claim, are not responding to any phone calls, voice messages, or emails sent from myself or my contractor. I finally got someone on the phone last week who told us for the first time that they were going to deny our claim - which makes no sense since it was already approved and the work had begun. After sending more photos that were requested by ****** who told us we would get confirmation by the end of the day July 15th, we are back to silence. No one is returning phone calls or responding to emails. It has been 2 months since i had the damage to my home and no one will tell me what is going on with my claim and why I'm being ghosted. This is absurd and I'm furious. I attached the two photos that were last requested on July 15th by ****** who has never responded to my emails or phonecalls about them.
Business Response
Date: 07/29/2022
**** *** ****
****** ******** ******
**** * **********
******* ** *****
*** *** **** ******* ********
** **** ** *** ********
Thank you for the opportunity to reply to your correspondence dated July 19, 2022. While we cannot
share specific details in this public response, our Claims Department contacted the complainant on
July 18, 2022, to address her concerns. We were unable to resolve this matter to the consumer’s
satisfaction, but we will review and consider new information if presented.
**********
***** **** ****** **********
*********** **** ****************
***** **** ******* ********* *******
Initial Complaint
Date:07/18/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is in regards to State Farm Agent: ***** ****** ************ ***** ******* ** **********
I was trying to get my family home insurance through the above agent.
However, the agent used falus information on the write about of the insurance. Causing the insurance to be canceled.
The above Agent stated that the roof was in poor condition.
The roof was completely replaced in May of 2022.
I tried to explain this to the above Agent but she would not listen.
I have never had this poor if service, or been treated this badly by business in my life. When I asked her in detail about it. In the rare calls I was able to have with her, she said unless I work In Insurance I would not u derstand. Which is undermining my intelligence.
The insurance policy write up had multiple issues:
One it was in my mother name, not mine.
The roof new. And replaced 5/2022
We did received money from an old Insurance company due to damages from renter and had been told by the above agen that would not effect current policy.
The amount she had that we received insurance clames was 10k over the actually amount.
Her rudeness, and lack of empathy is reflected in her business, as when we pointed out the error she said there was nothing she can do.
Also the policy said it was denied due to the property being in bad condition. Which, is also true. The only photos show. Where of that of the roof
Please please help me
Business Response
Date: 07/29/2022
Please see attached complaint. Thank you
Thank you for the opportunity to reply to your correspondence dated July 19, 2022. While we
cannot share specific details in this public response, our fire underwriting Department contacted the
complainant on July 18, 2022, and July 25, 2022 to address her concerns and we are continuing to work with the consumer to resolve this matter.
Initial Complaint
Date:07/16/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good day, I got into an accident colliding with a pot hole- I hit the pot hole extremely hard. I took it to the shop and found out it needed $5,921.00 worth of repairs due to this pot hole being collided with. I was told an agent would go to Toyota to view it while it being hoisted up on July 7th he never showed up to see my car. They then wrote a low ball quote for $4000.00 they left out 10.1 hours expecting Toyota to do the labor for free- and left out other parts intentionally because I’m not choosing their shops. The estimate has been sent to them from Toyota (my shop of choice ) several times and I sent it 14 times via email. They are asking for a supplemental quote this only happens when the car is being worked on and they run into new work or work that wasn’t discovered. Toyota told me that the quote was sent and correct and THEY DO NOT NEED A SUPPLMENTAL BECAUSE THEIR QUOTE WAS INTENTIONALLY LOW. Leaving out labor and parts. They don’t need to send a supplemental yet because they haven’t even paid what it costs to repair it. Toyota is trying to delay and deny my claim and every time I call on recorded lines I’m lied to. This is intentionally being drawn out causing loss of money to my car as it sits and rots in the parking lot. The call center is a night mirror they all lie say different stuff refuse to even look at my quote . “Steering is illegal” when insurance companies try to lie or deny or delay to make you choose one of their direct repair shops. State Farm is intentionally denying and lying about receiving a quote that has been sent over 14 times from me and several from Toyota. We also have had 2 3 way calls with Toyota.

They are thieves, I have paid in for years to only be treated like I don’t matter. How can you pay nothing for labor? Shame on you for lying!!!!! You never even sent anyone out to do their job and now lie!I will be contacting the attorney general and filing Wisconsin state commission office/ states insurance regulatory industry
Business Response
Date: 07/22/2022
Thank you for the opportunity to reply to your correspondence dated July 18, 2022. While we cannot
share specific details in this public response, our Claims Department contacted the complainant on
July 21, 2022, to address his concerns. We are continuing to work with the consumer to resolve this
matter.
Initial Complaint
Date:07/16/2022
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My complaint is that a driver of another vehicle made an illegal left\uturn and steered into me causing a collision. I was driving straight. It was stated I didn't have my headlights on, and was told I'm at fault due to unsafe driving conditions. I did nothing wrong nor can anyone prove I didn't have my headlights on since I have a picture right after the accident that shows my headlights were in fact on. My own insurance (state farm) is not trying to protect me and closed the file saying I'm at fault right away. The claims agent never asked if I had pictures, etc and I did upload them using their state farm website which gives absolutely no indication whether my pictures got there or not. I tried calling back to get claims and it took over an hour to get hold of someone. I have records of all this. Anyways I have to resubmit my claim to the reconsideration dept which is strange considering the other person was supposed to yield to me and she didn't..I'm in total disbelief of this outcome and am looking to file with the dept of insurance but I hope I don't have to I've been with state farm a long time and have an excellent driving record...and plan to keep it ...
Customer Answer
Date: 07/18/2022
I would like a supervisor of claims dept call me and explain and in writing what are the alleged unsafe driving conditions I supposedly committed. There's nothing in writing what these are but I was verbally told my headlights weren't on and I sideswept other vehicle. Also I want state farm to acknowledge in writing that other party failed to yield to me and explain in writing why she's not the one at fault. She was the one that caused this collision because she tried a dangerous maneuver as I was driving straight down the street so how would this be my fault...I need this in writing and backed up and proven by state farm. I have emotional distress because state farm is ignoring and omitting facts that other driver failed to yield. So I want to know where my file is, if state farm is going over it again and supervisor call me. And yes, my headlights were very much on!!! So stop lying state farm!
Business Response
Date: 07/29/2022
Please see attached response. Thank you
Thank you for the opportunity to reply to your correspondence dated July 19, 2022. While we
cannot share specific details in this public response, our Claims Department contacted the
complainant on July 22, 2022, to address her concerns.
Customer Answer
Date: 07/29/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Initial Complaint
Date:07/15/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We are dealing with State Farm the at fault drivers insurance company. From the start State Farm has been lying and trying to screw me around. First off they say they don’t have a adjuster that can look at the vehicle on my preferred body shops lot. The lot is 30 miles from Baltimore the 10th largest city on the east coast. They wanted me to let their body shop do the estimate and repairs. After getting the body shop owner on the phone with state farm and image that they had a State Farm adjuster there the day before. Now I caught them in a lie a adjuster was there 3 days later.
Next issue of car seats. We uploaded photos/invoices to their app multiple times and for some reason all the photos loaded but not the invoice for 4 car seats that were in the car. We threw out the car seats as recommended by the manufacturer of the car seats. After 3 months and many conversations with State Farm they finally have the invoices. I received a email saying they are sending us a check for the car seats. The check is for 1 car seat not 4. I called the rep handling our claim she said there was only 1 car seat in the car. The pictures I sent them show 3 car seats and 1 car seat wasn’t in the picture bc I had to cut seat belts and get them out to retrieve my wife’s belongings. At this point the adjuster started asking for my kids ages and how many children I have. I told her I have 2 kids but that’s none of your business to begin with. She then said there was a seat in the third row and a seat in the second row. I asked her to open her eyes and look at the second seat in the second row. All pictures I sent State Farm show the seats clearly. Now she agrees to pay for 2 but no more. She asked for proof I had 4 in the car and needs to see pre accident pictures of all the seats and basically calling me a liar. Unfortunately I don’t receipts from 5 years ago like who would. hours on the phone there has been no resolution. Tahoe had 30k in damage and I was told it was a minor accident
Business Response
Date: 07/27/2022
Thank you for the opportunity to reply to your correspondence dated 7/18/22. While we
cannot share specific details in this public response, our Claims Department contacted the
complainant on 7/18/22, to address her concerns.
We are continuing to work with the customer to resolve this matter.
Initial Complaint
Date:07/15/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Our house was damaged in a tornado March 30, 2022, we filed our claim with State Farm immediately. It is now July 15, 2022 with no repairs made, I have tried twice to reach my claims person this week with no response. I believe there are five or six homeowners in my area having the same issue with State Farm delaying repairs and not communicating. There’s no reason for this situation to still be ongoing after nearly four months. State Farm claim number is **********l
Business Response
Date: 07/22/2022
Thank you for the opportunity to reply to your correspondence dated July 18, 2022. While we cannot
share specific details in this public response, our Claims Department contacted the complainant on
July 21, 2022, to address his concerns. We are continuing to work with the consumer to resolve this
matter.
Initial Complaint
Date:07/15/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
2 months of trying to make a POLICY change is ridiculous and not acceptable. They keep TAKING MONEY OUT.

This is not an above board company.
Business Response
Date: 08/05/2022
Thank you for the opportunity to reply to your correspondence dated July 27, 2022. While we
cannot share the specific details in this public forum, our underwriting department has addressed
the concerns of Ms. ****** *********. We believe the action we have taken is appropriate. Please let
us know if anything further is needed to close this inquiry.
Customer Answer
Date: 08/09/2022
I am rejecting this response because: They took 6 months to respond. That is not appropriate.
They are content because of a June timing but it was 6 months of phone calls. 3 agency changes! (Paula, Christian and Devon). State FARM NEEDS TO TAKE RESPONSIBILITY!! I SUFFERED financially as an 83 year old, 30 year customer of SF.
NO, not accepting this response at all.
Business Response
Date: 08/17/2022
Providing Insurance and Financial Services Home Office, Bloomington, IL
August 15, 2022
Better Business Bureau
Serving Central Illinois
Heart of Illinois BBB
**** ** **********
******* ** *****
Re: Complaint ID: ********
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated August 9, 2022. While we
cannot share the specific details in this public forum, our underwriting department has addressed
the concerns of Ms. ****** ********* with her first inquiry. Despite her unwillingness to accept the
response, it is nevertheless accurate.
Sincerely,
Portfolio Management
***** ********
***** **** ********* *********
**** *** ****
************ ** **********
Initial Complaint
Date:07/15/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Yes my name is **** ********** I'm filing a complaint following a claim against State Farm for not giving my coverage that's in my policy it states in my policy that I have comprehensive coverage for theft and my vehicle was stolen on April 30 2022 and I have done everything they've asked of like give a statement under oath and sent phone records and I've not had any response from them and I'm doing without a car right now because they say I'm not covered while my claim is being investigated when it clearly states in my policy that I have rental coverage so can you please help with this situation I have all the documents I'm sending with this.
Business Response
Date: 07/28/2022
Thank you for the opportunity to reply to your correspondence dated July 18, 2022. While we cannot
share specific details in this public response, We attempted contact with **** ********** on July
20, 2022 and was unsuccessful. We are continuing to work with the consumer to resolve this
matter.
Initial Complaint
Date:07/14/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made an online monthly payment for my car insurance. Due to a computer glitch or my own mistake the amount paid was $15,230.00 instead of $152.30. I contacted State Farm but they delayed any action and ended up demanding a letter from my bank stating that I am not going to demand money from both institutions. I had to ask from my bank a letter on my honesty when State Farm knew very well that they had my money and all they had to do is return it to me asap.
This was clearly a delay tactic or worse, a harassment perpetrated by a functionary representing State Farm. I emailed State Farm but received no response. Ms. ********* ****** is the representative (accountant) of State Farm who decided refuse to returning my money and caused me a lot of stress (I had an open heart surgery). Mr. **** ******, my agent's assistant was the first person I contacted and asked for my money back. When someone gives me too much money all I need to do is give it back immediately and not play games. This is exactly what Ms. ****** is doing. Delaying to give my money back when she knows very well it is mine. Mr. ****** stated that she is concerned I am trying to launder money. I sent her in my email a screen shot of the payment made from my personal bank account so money laundering does not enter even in the wildest dreams. I just want my money back and Ms. ****** to apologize for her unprofessional behavior.
Business Response
Date: 07/22/2022
Thank you for the opportunity to reply to your correspondence dated July 14, 2022. While we
cannot share specific details in this public response, our SFPP Department contacted the
complainant on July 22, 2022 to address his concerns. We have reached a satisfactory
resolution. Our position is firm, but we will review and consider any new information if
presented.
Customer Answer
Date: 07/28/2022
I am rejecting this response because:
This statement from State Farm is a lie. Nobody ever contacted me. I called and talked to **** ******* *rom my agent's office. State Farm never contacted or attempted to contact me. I emailed State Farm including my agent and the accounting person who delayed the return of my money ($15,230) and demanded that I prove this is "not a money laundering scheme."

Business Response
Date: 08/05/2022

Thank you for the opportunity to reply to your correspondence dated July 14, 2022. While we
cannot share specific details in this public response, our SFPP Department contacted the
complainant on August 2, 2022 to address his concerns. We have reached a satisfactory
resolution. Our position is firm, but we will review and consider any new information if
presented.
Customer Answer
Date: 08/09/2022
I am rejecting this response because:
This is not true. It is August 9, 2022 and I have yet to have received my money back.
State Farm's response is a lie. I repeatedly tried to contact them only to finally reach them after weeks. All I was told again is that Bank of America is responsible. This insane response is not only incorrect it is stupid. The money is in the State Farm account and they refuse to do anything about it.

Business Response
Date: 08/16/2022
Thank you for the opportunity to reply to your correspondence dated July 14, 2022. While we
cannot share specific details in this public response, our SFPP Department contacted the
complainant on August 16, 2022 to address his concerns. We have reached a satisfactory
resolution. Our position is firm, but we will review and consider any new information if
presented.
Customer Answer
Date: 08/17/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I finally received my money back on August 15,2022. It took over a month from July 6, 2022 to get my money back. While this has been finally addressed I cannot say it was satisfactory. In fact it was an extremely frustrating experience.

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State Farm Insurance Company is NOT a BBB Accredited Business.