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Business Profile

Insurance Companies

State Farm Insurance Company

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for State Farm Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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State Farm Insurance Company has 3502 locations, listed below.

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    Customer Review Ratings

    1.23

    Average of 2,108 Customer Reviews

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    Review Details

    • Jeremiah M

      Date: 07/07/2025

      Hit a deer and totaled my car over a month ago on my way home from work. I have to call and call for claim status and beg to get information on what's going on. Takes days sometimes for them to return my call. They drag everything out long as they can. Only takes 15 minutes for them to take your money tho lol. Maybe just me having bad experience but I would highly recommend staying away from state farm. Could give a -5 stars I would

    • Zacahry W

      Date: 07/07/2025

      Filed a claim a week and some change. Called numerous times and they still haven’t provided an estimate for my Truck.
      The truck is apart of my business and they acted like it wasn’t a big deal. 10 out of 10 would scream DO NOT SIGN WITH STATE FARM!!!!

    • natasha w

      Date: 07/07/2025

      Incredibly unprofessional. When deciding on my claim StateFarm claims officer, Maurice T******* sided with the offender who had caused me a rather serious auto accident, only because, as they stated, they "felt" his testimony was more expressive than mine. When I called Mr. T******* out on relying on his "feelings" rather than factual data and questioned why I was the only one required to submit more documentary evidence but not the other driver, he ended the conversation and hung up on me. I've been with State Farm for more than 20 years, and never experienced anything like that, but possibly because I never had a claim. Absolutely unacceptable of any professional, in any situation, let alone when treating a long-term loyal customer. Avoid.

    • Charity L

      Date: 07/02/2025

      I have had insurance with State Farm for almost 20 years. I tried to get them to work with me on price. When they wouldn't, I got a quote with p********** and it was half what they were charging me. I informed them of the difference and they still wouldn't work with me.

    • Anna M

      Date: 07/01/2025

      State Farm tried to scam me.
      They falsely told me I had to add my teenage son to my auto policy “by law” just because he has a license and lives with me — even though he doesn’t drive my car. That’s not true, and several other insurance companies confirmed it. When I switched providers, they stopped answering my calls and never confirmed the cancellation.
      Dishonest, manipulative, and unprofessional. Never again.

    • Kristopher S

      Date: 06/30/2025

      Reported me to dmv due to me swapping insurance companies who offered me a cheaper rate . Should be no stars allowed

    • Bryan S

      Date: 06/30/2025

      If I could leave no starts, I would. This company dropped one of my policies for a claim made that it subsequently denied, and paid out nothing for. The underwriter refused repeated requests for review of our policy. Bye Bye State Farm! Steer Clear!!!!!!

    • TODD B

      Date: 06/28/2025

      I've had State Farm for approx. 3 years. 238.00 a month for three vehicles. Not a bad monthly payment. I received a speeding ticket back in August 2024. State Farm raised my payments 200.00 a month. I would say they wanted to rip me off. I just changed to G**** for three vehicles a monthly payment of only 208.00. Bye State Farm. Don't waste your money with these people.

    • Kedra T

      Date: 06/27/2025

      I have had Statefarm for years and I have never been so disappointed and frustrated in my life. I was in an accident on December of last year, because of the accident, I've had to go to the ER for whiplash, had knee injections and surgery on my hand and wrist. I am still under doctors care because the hit was so hard. It took them forever to get my car fixed and now they are telling me for all my pain and suffering they want to give me $4000, my surgery is more than that. Not to mention my back is still messed up and I still have appointments. I thought because we had the same insurance company it would be easy but they are really trying to stick it to me. All the money I pay and they want to give me nothing. Don't listen to theses ads, commercials, they are false on all levels

    • JENN D

      Date: 06/27/2025

      state farm does whatever they want and give customers no recourse.
      25 years later and I can't wait to cancel my policies.
      The absolute worst service ever. The local agent is nothing but a sales person.
      The claims people don't care. They took my vehicle from the tow yard and moved it 3 hours away without telling me. Then said could empty the vehicle and send everything or deliver the vehicle back to me. They decided without telling me to empty the vehicle and they are also sending it back for me to empty. We have no way to know if anything was stolen. the claims specialist frances t***** was unkind and rude when i started asking questions. They say whatever sounds good whether it's accurate or not. State farm has pictures to show the interior but the car was already cleaned out by state farm without my permission. State farm does not own the vehicle no title work has been signed or sent to them. WORST SERVICE AND CLAIMS ASSISTANCE EVER. IT'S NOT AN ISOLATED INCIDEDENT. THEY WERE WORSE ON OTHER RECENT WEATHER CLAIMS. NEVER USE THEM.

    State Farm Insurance Company is NOT a BBB Accredited Business.

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