Reviews

This profile includes reviews for ULTA Beauty's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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ULTA Beauty has 1462 locations, listed below.

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  ULTA Beauty

  1000 Remington Blvd Ste 120 Bolingbrook, IL 60440-4708

  
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  Ulta Salon Cosmetics & Fragrance, Inc.

  1232 Galleria Blvd Ste 100 Roseville, CA 95678-3583

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  Ulta Salon Cosmetics & Fragrance, Inc.

  11850 Pines Blvd Pembroke Pnes, FL 33026-4123

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  ULTA Beauty

  5953 Wesley Grove Blvd Wesley Chapel, FL 33544-8411

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  Ulta Beauty

  1554 Governors Square Blvd Tallahassee, FL 32301

Review Details

• Review fromAna O

  Date: 01/14/2024

  1 star
  For Christmas December 2023, My husband purchased an Ulta Card at the Stop and Shop Food Store in ********* ******** to give as a gift. Unfortunately, he misplaced the card but has the receipt. He went with the receipt to Stop and Shop to get the card cancelled. They said we have to call Ulta for that problem to be resolved - it was out of their hands. We then called Ulta, and give them the details and receipt information of the card - and they transfer him around to many different departments to ultimately tell him that IT IS OUT OF THEIR HANDS- to go the the Stop Shop and handle it with them. In essence we are out of 100$ because no one is helping to cancel that card and give us a new one. I dont believe its fair.Thank You *** and ***********************
  

  ULTA Beauty

  Date: 01/16/2024

  Hi ***, we're very sorry to hear this about your gift card experience, and understand your concern. We'll be happy to follow up with your inquiry via email for further assistance. Were always looking for ways to improve our service, so we appreciate your honest feedback.

• Review fromEricka C

  Date: 01/14/2024

  1 star
  I booked an appointment with ******* at 10 AM (didnt leave until 8:30 PM) for a balayage. She did a terrible job. My hair is brassy and still brown in the back. The first picture is what I asked for and the second is what I got. She had NO IDEA what she was doing. Told me her manager made her give me a full highlight instead of a balayage but those are literally the same thing besides what sweeping method she uses. Parts of my hair are missing because she had to process my hair twice. I spent over 10 hours in the salon and still did not receive what I wanted. The manager gave me a 10% discount and told me my next service was free. Went back this morning and got a full refund because NO ONE in that salon is touching my head again. She literally played in my head for over 10 hours like I was some kind of ****** instead of just saying she had no idea how to do what I wanted. DO NOT BOOK ******* EVER. Shes a light skinned woman with a silk press and glasses in case you decide to do a walk in. Avoid her at all cost. She also told me her husband was fired from his job for speaking sexual to a 15 year old girl but she knew it was a lie. And said her last job fired her because she had to leave and go to her kids school. Apparently they took a pizza cutter from home and threatened to kill some girls on the bus with it. I mean these were the conversations she was making during my service. Who tells people stuff like that?
  

  ULTA Beauty

  Date: 01/16/2024

  Hi ******, thank you for bringing this experience to our attention. We always want our guests to leave our Salon loving the results of their service, so we're sorry to hear this about your visit. We can certainly imagine how this would be upsetting and uncomfortable. If you haven't already connected with our ***** Services team to discuss this further, please reach out at your earliest convenience via your preferred contact channel. Thank you.

• Review fromKristy A

  Date: 01/14/2024

  1 star
  Ulta customer service is horrific. They sent me the wrong product 4 times. They refused to resend the correct product with the fastest shipping. When I called and finally got them to agree to send with the fastest shipping, they never put the order through. When I called back they acted like I'd never called. When I asked to speak to a supervisor they were suddenly able to resend with the fastest shipping, but they sent me the wrong product again. When I asked to speak to a supervisor they deliberately called me back outside of the available times I had provided. They were never able to confirm why I was sent the wrong product 4 times. They deliberately avoid answering your requests. When eventually I gave up (which is what they count on) and agreed to a refund, they gave me a gift card for less than the refund value rather than a refund to my original payment method. And through all this, they asked me to spend more of my own time to send the incorrect products back - why am I spending my own time and energy to fix their mistakes? I was a platinum member with their credit card - I will now avoid ordering from them and will warn all of my friends and family to do the same. This is not the first time I've dealt with this poor management. Last year, I had also received someone else's order - with their private address information. Horrible customer service.
  

  ULTA Beauty

  Date: 01/16/2024

  Hi ******, thank you for sharing your experience. We're truly sorry to hear of the trouble you had ordering from us online and we can certainly understand how frustrating this experience would be. We can confirm that the issue with the incorrect shade being received has been reported our team. It was likely a mix-up of the item numbers in our fulfillment center. We truly apologize for this experience and we appreciate you for sharing your feedback as it allows us to improve for the future.

• Review fromKalli S

  Date: 01/11/2024

  1 star
  Only reason I'm even comfortable giving them the one star is because if you go in-store you're far less likely to get disappointed but if you're trying to do anything online, forget it. I have been trying all week to place on online order and their failure of a website won't allow for checkout no matter what you do. I have tried a credit card, I have tried a debit card, I have tried a gift card, I have tried checking out with PayPal linked to my bank- I have tried checking out while logged in, while logged out of my account, on a desktop, on a mobile browser and through the app. And every. Single. Time. It gives some asinine "we can not validate your payment" prompt. And the only thing more infuriating than not being able to order anything is trying to call in to their worthless customer service line where it is near impossible to speak to someone you can even understand let alone make any progress with. All you will be told is " we are escalating your complaint and will be in contact" knowing **** well nothing is actually going to be done because you can call in several times a day for days on end and still never see a resolution nor does anyone even bother reaching back out with the update they promised they give you.
  

  ULTA Beauty

  Date: 01/12/2024

  Hi *****, we sincerely apologize for all the troubles that you have had attempting to check out recently on our app and website. We have looked into your contact history and can confirm there is an open escalation to our internal teams about the various errors that you have gotten at checkout. While we do not currently have an update, we will be sure to reach out to you directly via email once we have heard back from our teams. We appreciate your patience with us while we look into this issue further for you!

• Review fromIrina L

  Date: 01/10/2024

  1 star
  Purchased a gift card for Christmas and unfortunately misplaced it. Trying to contact customer service, but they transfer you from one department to another. Never again will I be shopping there. They just don't care.
  

  ULTA Beauty

  Date: 01/11/2024

  Hi *****! We're sorry to hear that you've had some trouble with your gift card, we completely understand your frustration. We have verified that our guest services team was able to replace this gift card, thank you for your patience while we looked into this! Your gift card should be in your email inbox soon.

• Review fromRachel R

  Date: 01/09/2024

  1 star
  Where do I begin? After a 42 response email chain, numerous phone calls and no results I am at a loss on when I will ever be able to access my account after being hacked back in SEPTEMBER. I AM SICK of never getting anywhere and being on the phone for hours and being told "this issue has to be escalated" and never hearing from whom my issue has been escalated to. Or being told "we care about you and know this must be frustrating", quick filling my ears with c*** and actually solve the issue. Account was completely hacked and taken over, changed all my information, to now not existing, yet to it somehow existing but only to those who hacked it, locking me out of a DIAMOND account that has taken years and so much money to get towards. Where is the help? What kind of loyalty does Ulta even care about because I am sick of this business playing games and never fixing the solution to customers who have been nothing but loyal to them. I hate getting to this point but to face all these emails and no solution is the most gut wrenching feeling. Not receiving any help what so ever. I just want my account back, to be back at my diamond status and not deal with this issue anymore as it has been 5 months with no results. The fact the accounts are this easy to be hacked is a massive issue and the fact it's taken this long with no light at the end of the tunnel is even more upsetting.
  

  ULTA Beauty

  Date: 01/11/2024

  Hi ******! We're sorry to hear about your account issue. We completely understand how disappointing your experience with our guest services team has been, and we appreciate your feedback. We see that internal teams were able to update your account, and you should be able to access it now, a password reset has been sent to your email as well. Feel free to reach out to us if you have any trouble logging in. We hope your next experience will be a great one! ??

• Review fromNadia E

  Date: 01/07/2024

  1 star
  Horrible service. I bought a products that hold a value of 278 dollars online. I waited for the package to come to my property. Nothing arrived. My security cameras didn't pick up any delivery and i checked in with everyone who lived in a close radius of my property, no package. I filed a police report and claim through the carrier. After I contacted ulta and they simply said " we can't refund you or re deliver , sorry." As if they didn't have enough money or products to spare. Disgusting. This is theft and going against my consumers rights as a fraudulent transaction.
  

  ULTA Beauty

  Date: 01/08/2024

  We can see how upsetting it could be to not receive your order, *****! We will go ahead and follow up with you via email. Have a great rest of the day.

• Review fromJess S

  Date: 01/06/2024

  1 star
  Ulta guest services is an actual joke. None of them can understand you let alone help you and when they cant resolve the is*** what do they do? Ignore. Every. Email. I have so many screenshots of them being blatantly useless and not offering any type of resolve for an is*** ONLY THEY can fix. Id highly recommend quite literally ANYWHERE to buy make up than from Ulta. The saddest part is Im a platinum member which is I guess just useless because despite the thousands Ive spent there, not one person can figure out this is***? Does it take 4 months for them to actually fix what should be less than an hour problems???? How are they in business, insanely high prices no price match HORSE C*** customer service and 4 month turnover rate for is***s? ******************** Hopeful to use all my screenshots to *** for emotional distress.
  

  ULTA Beauty

  Date: 01/23/2024

  Hi *******, we sincerely apologize that you have had ongoing check out issues that have prevented you from shopping with us! We do see that there is an open escalation to our IT team regarding your check out issues. While we are still waiting on an update, we will be sure to follow up with you directly via email once we have more information to provide. Once again we are very sorry for any inconvenience this situation has caused you!

• Review fromHailey H

  Date: 01/06/2024

  1 star
  I got a $300+ order containing gifts for other people and paid for expedited shipping to ensure they would be here on time. The order still doesn't even show as having been picked up, it's well past the delivery date, and nobody I talk to seems to care one bit to even try to figure out what went wrong. I got told Thursday to contact back Friday. Then I got told Friday call back Saturday. Now they're telling me I can't be helped until MONDAY. This is beyond ridiculous and I don't know what else to do at this point because they're happy to take my money and just not get me what I ordered.
  

  ULTA Beauty

  Date: 01/08/2024

  We can see how upsetting it could be for your order to not be delivered, ******. We will follow up with you via email, so we can take a closer look for you. Have a great rest of the day.

• Review fromKin W

  Date: 01/04/2024

  1 star
  I have turned a blind eye to Ulta for years, and Im a pretty consistent *************** but Im done. Their customer service is nonexistent and their warehouse mishandles packages horribly, to the point that all the powders I buy are almost always destroyed when I get them. My last purchase was received December 21, damaged and with items missing from the box that I had paid for. I have emailed them 3 times in the 15 days since, even after giving them ***** for the hecticness of Christmas. And I have yet to receive a response. I guess Im buying drugstore or splurging on Sephora now.
  

  ULTA Beauty

  Date: 01/05/2024

  Hi ***, we know how upsetting it must be to receive a damaged item in your order, and we truly apologize for this experience. We will be following up with you via email, and look forward to assisting you with your order. Thank you.