Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A man came to the door and said that he was doing business with a neighbor I knew, so I listened to his pest control offer. I asked for the minimum commitment.I thought that I was signing up for three months (three applications) for $189 total. Seemed to me at the time that it was a good deal. When I learned that they billed me again 30 days later (credit card with auto-pay), I contacted them for a refund, thinking that they double-billed me by mistake. They refused.Customer service explained that it was $189 EACH TIME they came out (a total surprise), and I was refused any sort of refund when I complained/objected. I cancelled my account to avoid any further services. THIS WAS NOT WHAT THE SALESMAN TOLD ME on my front porch. NOW I AM BEING BILLED $200 TO CANCEL!!I doubt I can get a $189 refund, but I will dispute the $200 cancellation charge when it shows up on my credit card statement. Please get the $200 cancellation charge removed at least, and give them the worst BBB rating. If you go to **************, you'll see that 99% of the comments are negative, and the word "scam" appears quite often. I believe their company head quarters is in *********, ** and has sales offices around the country. I'm not sure, but the office most local to me may have closed.The moral to the story is NEVER commit any significant dollars to someone that shows up uninvited at your front door.

  

  Business Response

  Date: 10/22/2024

  Hi *******, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

• Initial Complaint

  Date:10/21/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Originally, they said that its gonna be 160 something dollars for three treatments. I signed it then I find out that its a 24 months contract that I sign which Ive been lied to and Im not the only one based on all the yelp reviews in the complaints that have not been reported here, this is a scam. They lock you in with the contract and then send you to collection agency because they know all the logistics. This is the biggest scam that Ive ever been a part of the pyramids. Dont trust these agents they tell you one thing and then they sign you up for a whole different thing and then you come to find out that youre locked in into some kind of agreement that you didnt know that you were signing or being part of . I even called and explain the situation and all they yelled to me was we have your signed contract? We have your signed contract and theres no way to talk to the customer that way. I wouldve submitted a copy of my whatever that I signed, but they never even gave it to me or send it to me or emailed it to me so its all hush-hush kind of stuff

  

  Business Response

  Date: 10/22/2024

  Hi ********, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

• Initial Complaint

  Date:10/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired EcoShield for a quarterly pest control service in June 2024. Summary of issue(s) below.They provided treatment in mid/late ***** including treatment for bees, bees did not go away. We called back in August because the bee treatment was ineffective, they came out for treatment, bees did not go ******* September, we found bees inside the home and asked to cancel because of the inability to treat the bee issue (it was only getting worse). They said we would owe them the discount we received for the annual subscription (which is not disclosed in the text message agreement attached). They said they would send someone out, we said okay since they pushed back on giving us our money back. They came out in September for another treatment, the bees have persisted.Called today (October 21, 2024) to ask for a refund after an incident this weekend (details below), and instead said they would send someone out. Their treatment for bees is ineffective (not 100% guarantee). They are negligent in assessing the pest situation and their ability to address the issue. We have family members that visit with a life-threatening bee allergy, and two of our children have allergic reactions to bee stings. We have had two individuals stung by the bees - one of which was a child that required medication (that was this past weekend). Had we been able to cancel our services, we would have hired someone who could properly address the situation.There are issues from a consumer perspective here. We have paid for services we have not received (they offer a 100% guarantee), people have been hurt, we have spent more time than we should trying to solve the bee issue, and EcoShield is not taking responsibility. Lastly, their text message agreement is lacking material terms that should be disclosed to customers (like what the "discount amount", i.e., termination fee, is for cancelation). We want a full refund.

  

  Business Response

  Date: 10/22/2024

  Hi there, 
  
  Thank you for bringing all of this to our attention. I want to sincerely apologize for the bee stings to your family members and for the continued pest activity around your home. Depending on the type of bee, determines if we cover them or not. The bees we cover are outlined in your contract along with the discount total given at the time of sign-up. I will re-send your contract to you so you can see the discount price and type of bees we cover. I unfortunately will not be able to refund any service fees. This contract also shows the second service (egg cycle) is a scheduled maintenance appointment which is a charged appointment. The text message sent to you at the time of sign up states that as well. I can waive the cancellation fee which is $200 and terminate your contract with no penalties. If there is anything else I can do for you, please let me know. 
  
  Best, 

  Customer Answer

  Date: 10/22/2024

   
  Complaint: 22452514
  
  I am rejecting this response because: The contract provides a 100% guarantee. There have been 3 treatments and there has been no assessment on any of those 3 visits as to whether the bees are ones that can be addressed by EcoShield. That is unfair and deceptive. Our money has been taken to provide treatments, and after 3 visits where it hasn't been remedied and a BBB complaint, is the first time you tell us that your treatment may not be effective on the bees we have. As the consumer, we rely on the expert in pest control to advise on what can and cannot be done - whether the kind of bees we have are ones you can treat. It is not fair to take money for services that you can't provide, and tell us that you can't provide them after, and then say that you get to keep the money for those services.

  With respect to the customer contract, the terms in the text message "agreement" hardly cover the material terms a consumer needs to know when the cancellation fee is talked about as "a return of the discount" and the customer doesn't even know what it is in that summary. What is consistent is that customer contract provides a 100% guarantee - both the text message and longer form emailed after agreeing to the text message agreement.

  The plain meaning of 100% guarantee means that if the services don't remedy what they claim to remedy, the customer gets a refund. I can look up some *** consent decrees on the interpretation of what 100% guarantee means, if needed. EcoShield treated for the bees 3 times, accepted payment for these treatments, and did not once tell us they could not address the issue. They offer a 100% guarantee. We want our money back and the contract canceled without any "cancellation fee".

  Sincerely,
  
  ******* *********

  

  Business Response

  Date: 11/04/2024

  The guaranteed is 3 services to fi the covered problem. If we cant if we cant fi it, we will credit the next appointment free of charge. This is located in your agreement under the guarantee part. We will not be offering a full refund

  Customer Answer

  Date: 11/05/2024

   
  Complaint: 22452514
  
  I am rejecting this response because: for the same reason articulated above. It is clear you don't care about your customers and just take their money. We will be pursuing other remedies since you are unwilling to make your failures right.
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:10/06/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An EcoShield Salesman approached me as I was investigating a serious wasp problem on the side of my mom's house in ********. Mr. ***** told me they offer yellow jacket elimination as an "add on." I bought it immediately because I don't want my 79 yr old mother stung, and her birthday was the following day, (********). We didn't have the money, and were told to pay half now and half in about 5 days. I signed an electronic pad, and was told to view the contract details in my email. An hour later, *** the tech came to treat the wasps. He had to put on protective gear the third trip to the wasp site after trying twice without any luck. After 3 attempts, *** said the wasps were not responding, and that they were now angrier, so he decided to go to the basement to treat the spiders I showed him. He left saying he'd be back to treat again soon. I went to the basement to clean up the spiders they claimed their solution would kill (to save my mom from the experience), but the spiders were all still ALIVE AND WELL in their webs! Two days we still had wasps and spiders, so I called to cancel. Rather than honor my TIMELY cancel request (it was withing the LEGAL 4 business day period) I'm being told to allow another treatment in order to take care of the pests. Meanwhile, EcoShield makes an unauthorized $189 charge that same day, leading to my mom's bank account being charged insufficient funds--as the monies were not yet to arrive to cover the payment (as agreed upon with the salesman)! That brings this service cost to $226. I have been on the phone with representatives for hours, even encroaching upon my work time, and yet getting nowhere. All she does is try to offer me lower quarterly payments and continues trying to set up tech visits to my mother's home. I don't think it's fair to pay for service that did nothing to solve the pest problem. Further, her bank charged her $37. Again, I'm asking to be let out of this contract and monies refunded.

  

  Business Response

  Date: 11/04/2024

  
  
  Hello
  Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you've encountered and the stress this has caused, especially during such an important time for your family.
  We understand that prompt and effective treatment is crucial, particularly to ensure the safety of your mother and loved ones. From what you've described, it seems the initial wasp and spider treatments did not meet your expectations, and we apologize that this has led to further complications, including the unauthorized charge and insufficient funds fee.
  Your concerns regarding the effectiveness of the treatment, the billing discrepancies, and your requests for cancellation are being taken seriously. We would like to review your account in detail to understand where we went wrong and find a solution that best addresses your needs. Were committed to providing quality service and to making this right, whether that involves another technician visit or processing a refund as you have requested.
  Please reach out to our customer service team at ********************************* We value your feedback as it helps us improve our services and ensure all customers receive the quality and transparency they deserve. Thank you for giving us the opportunity to resolve this for you.
  Sincerely,
  

  

  Business Response

  Date: 11/04/2024

  
  
  Hello
  Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you've encountered and the stress this has caused, especially during such an important time for your family.
  We understand that prompt and effective treatment is crucial, particularly to ensure the safety of your mother and loved ones. From what you've described, it seems the initial wasp and spider treatments did not meet your expectations, and we apologize that this has led to further complications, including the unauthorized charge and insufficient funds fee.
  Your concerns regarding the effectiveness of the treatment, the billing discrepancies, and your requests for cancellation are being taken seriously. We would like to review your account in detail to understand where we went wrong and find a solution that best addresses your needs. Were committed to providing quality service and to making this right, whether that involves another technician visit or processing a refund as you have requested.
  Please reach out to our customer service team at ********************************* We value your feedback as it helps us improve our services and ensure all customers receive the quality and transparency they deserve. Thank you for giving us the opportunity to resolve this for you.
  Sincerely,
  

  Customer Answer

  Date: 11/06/2024

   
  Complaint: 22388571
  
  I am rejecting this response because:
        I have attached PROOF of numerous phone calls made to the company Eco Shield in an attempt to SETTLE this. In one attachment, it shows my very first call to CANCEL services, that went out on August 26th. We are now in November, and they still will not honor the request. It is THEIR company policy to CANCEL within 3 Business Days--which I have complied with.

       I no longer want to speak by phone, because all they do is keep trying to sell me further services. I'm not playing this game. And their response here clearly shows they have ZERO intentions of honoring my request. 

       To the Better Business Bureau, I will state AGAIN what RESOLUTION I desire from this company: PLEASE JUST CANCEL THIS SERVICE AND CLOSE MY ACCOUNT. That is it. NO calls, no contact--except documentation showing this account is CLOSED. I don't know why this is so hard for them to do. They are going against their own 3-day cancellation policy.
  Sincerely,
  
  Pricha Lord

  

  Business Response

  Date: 11/06/2024

  Hello

   

  This is a federal law not a company policy but we do follow it. Please see attached. Cancelation has to be made in mail or in person. You didnt send a letter until 10/15 which is after we came out. Your services are cancelled and have been cancelled. We have let you know this as well. You are getting messages because you have a past due balance from cancelling. Communication wont stop for that until payment is received. 

   

   

• Initial Complaint

  Date:09/21/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Eco shield have failed to deliver on their promise of pest control. I have given them multiple opportunities to remedy which they have failed to do. I therefore consider them to be in breach of contract and have subsequently cancelled the service yet they continue to pursue me for an early cancellation payment. I have had several conversations with their collections and customer care team, exchanged multiple texts and provided notice in writing via email. They continue to ignore these attempts and continue to call and text and even knock on my door harassing me for payment.

  

  Business Response

  Date: 09/25/2024

  Hi ****, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these were information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 
  

• Initial Complaint

  Date:09/18/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 27, 2024 a solicitor from EcoShield Pest Solutions came to my house.He said he had just finished at my next-door neighbor's home and used her name: ********. He said there was a great promotion in effect if I signed up for one year of quarterly treatments. My adult son joined us and said I did not need the service and asked the solicitor to leave. Since ******** was using this company I decided to go ahead. Before I signed I asked what the cancellation fee would be. He said the difference between the regular price and the promotion price: $200-$189. I said that was not very much and signed his iPad. They completed a treatment that day and I paid $189 on my credit card.Around August ***** I received a text from EcoShield to confirm another treatment that Friday 8/30. I called to cancel and at that time I found out the regular treatment price was $389! EcoShield said I owed them a $200 cancellation fee. I asked to speak to a manager because I had never heard the treatment price of $389 from the solicitor. Over the next 2-3 days I received multiple automated text messages and calls from EcoShield. When I called back I was told a manager was not available. I finally talked to someone named ******** who identified herself as a manager on August 29th She said I owed them $200.The difficulty trying to talk to a manager and the flurry of automated texts and phony calls that did not lead to speaking with a manager made me afraid that I was dealing with a scam operation. > I cancelled my ***** credit card and received a new card.> I went to the ************* where the officer confirmed they were a business and called them.> I verified with the ************* that EcoShield Pest Solutions did not have have a Commercial Solicitation Permit; not in police database.I paid $189 for the first service but the $200 cancellation fee was not clearly stated by the solicitor who ALSO lied about my neighbor. ******** has never done business with EcoShield Pest Solutions! 

  

  Business Response

  Date: 09/19/2024

  Hi,
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these were information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

  Customer Answer

  Date: 09/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

  I want to sincerely thank the  Better Business Bureau for helping me resolve this very sorry occurrence. A Skokie Trustee told me: Never trust anyone; don't sign anything. ************* told me to call them if they came back. The Better Business Bureau stopped the cycle of intimidation and handled the matter quickly. I have great confidence in your service and professionalism.

   

• Initial Complaint

  Date:09/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - ******* ****** came to my residence unannounced to discuss his company - he asked me for my information "to enter me into the system" but not to start service yet - we discussed me needing to discuss with my parter before providing approval - 2 hours later, his crew was sent out to perform their first job, without permission - I called ******* to express my concerns and he lied and said we discussed a time slot for the same day - I then said to him it was ok - The same pests and rodents were never removed, and additional pests came (woodpeckers)- calling the call center is torturous as they are not helpful and only push more services - frustrated with the lying and difficulty to get anything done, I asked to cancel my agreement (that I never agreed to)- the call center kept pushing me to stay on and wouldn't cancel my account for 30 minutes - ******* told me to call the office to get additional visits and that proved to be frustrating as well. Why do I need to call, why can't he just sign me up for that?- Now they are trying to charge me a cancellation fee when they said my account just needed to be created and not started yet

  

  Business Response

  Date: 10/03/2024

  Hi ****, 
  
  Thank you for taking the time to reach out with the timeline and concerns you are facing. I want to sincerely apologize for the runaround you experienced. Upon checking your account it looks like the fee was already waived and your account is closed. So as of now, there is nothing else that needs to be done. If you think of anything or any other questions/concerns come up, please don't hesitate to reach out. 
  
  Best, 

  Customer Answer

  Date: 10/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:09/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Service was to fill outdoor bait traps instead they came in to my house to insight fear with my wife and tell her that mice were in the house without proof that mice are actually in the house

  

  Business Response

  Date: 09/12/2024

  Hi *****, 
  
  Thank you for bringing this to our attention. I understand the inconvenience and frustration that came from this. I will report this to the branch manager for the technician and make sure this doesn't happen again. I sincerely apologize for this. If there is anything else I can do for you, please let me know. 
  
  Best,  

• Initial Complaint

  Date:09/05/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction:8/2/2024 Company: Eco Shield pest solution: ***************************************** ************ I was approached by a representative from EcoShield about pest control on our property at ********************************************************. on early August 2nd 2024. I agreed to a one time service at a price of $189.00. It was made very clear that I wanted this service as a one time service and that I would evaluate whether I wanted additional services based on the effectiveness. I offered to pay in cash or a check but the representative said only a credit card would be acceptable. At that time I signed what I thought one a one time credit card charge of $189. On August ********************************************************** September. When I called the company I was informed I signed an annual contract. The representative said that I had signed a year long contract for 4 services at $189 each for a total cost of $756.00. At this point I said that I only approved one service and they then informed me that if I wanted to cancel it would be a $200.00 fee. They have billed me a cancellation fee for $200.00 which I am disputing. The company said I signed a contract and that it was enforceable and that if I did not pay they would send it to a collection firm.EcoShield provide a copy of the contract that they said I signed for a year- long contract however the date of the signature is July ******* , 2 days before the salesperson come to my house. in addition and there is a scribble for the box for a signature which could have been scribbled by anyone. In summary I was very clear I wanted one service for $189.00 and the company converted this to an annual contract, The salesperson misrepresented what I signed as a one time credit card transaction into an annual service contract. I am only disputing the $200.00 cancellation fee and feel that the company and the sales person essential did a bait and switch on the credit card card transaction.

  

  Business Response

  Date: 09/11/2024

  Hi ****, 
  
  Thank you for reaching out to me with your concerns. I understand your frustrations and I want to do what I can to fix this for you. Since you have only had one service, I will take matters into my own hands and handle this for you. I will send you a zeroed out invoice and you can use this as written confirmation that you are are closed down and no fees are left. Please let me know if there is anything else I can do for you. 
  
  Best, 
  

  Customer Answer

  Date: 09/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****************************

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August of 2023 a salesperson came to my door and wouldn't take no for an answer on wanting to sign me up for their pest services. He stated that we could cancel at any time if we weren't happy with the service. My husband final caved and signed up. Once we had the initial service, we decided it wasn't worth the trouble and we tried canceling it. At that time, they said we could cancel, but the contract stated we would have to pay for the quarterly service. We decided to continue the service since we would be paying. Now it's been 12 months and I called to cancel the service and they are telling me I signed the contract that stated if I cancel within 24 months I have to pay back the discounts we received on the previous services.

  

  Business Response

  Date: 09/03/2024

  Hi ******, 
  
  Thank you for reaching out with this information. I want to sincerely apologize for your experience this far. As an act in good faith, I am going to do a one time courtesy waive of this annual commitment discount payback charge on your account. As of now the balance is $0 and your account is closed. If there is anything else we can do for you, please let us know. 
  
  Best, 

  Customer Answer

  Date: 09/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************