Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/14/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After one service with Ecoshield Pest Control, I asked them NOT to come back. They, weeks later without my knowledge/permission, came and did a second "treatment". I was not home at the time nor could find any evidence of a "treatment". I am now getting harassing cell phone calls stating late fees, etc. After reading all the complaints about this unethical business, I can only wish I checked them out better before hand. The salesman said when you no longer want service, tell us and we will stop. Can you offer any advise or best way to deal with this situation. I do not want to be charged (along with added "late fees") for a service I cancelled. Please do not use my full/real name if posted on website. Thank you.

  Customer Answer

  Date: 09/08/2022

  EcoShield of North Chicago.  No further address information is given for this branch.  An email has a *********, ** PO Box,  Phone **************, and the name ************************  The technician was

  ************************  The first service was on 5/27/22 of which we paid $179.00.  The second service, which we cancelled/asked them not to come again, apparently was on 9/27/22.  Our account number was 

  #*******

  I hope this is the information needed.  We, again, thank you for any help you can provide.

   

• Initial Complaint

  Date:09/06/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A sales **** *********************** solicited their services to me on August 12th and service was completed later that day. Upon arriving home that night I noticed all the spider webs were not cleared as agreed upon so I contacted ******* at the next appropriate time, Monday August 15th to notify him of my concerns. He responded with telling me I was correct and all the webs should have been cleaned up so they would send someone out within 10 days to redo it. They were out 2 days later to do the job right but after they left I noticed all the webs by my front door were still there. I have called multiple times to cancel service but I keep being told I would be billed $200 and it would go to collections if not paid. ********************** told me face to face in my front yard that I could cancel at anytime without paying more than the $129 I paid after the first visit. Not only did I never receive the service agreed upon but now I'm out $129 and they want me to pay $200 to cancel.

  

  Business Response

  Date: 09/12/2022

  Hi *****,

   

  Thank you for brining this to our attention. We want to sincerely apologize for the webs that were missed twice. Not only were they suppose to be taken care of on the first visit, but having missed them on the second visit is very frustrating to us as well. We would be happy to waive the $150 balance from the account due to this issue. While we cannot refund the initial visit due to services being rendered, I can have another technician come out to take care of the remaining webs. 

  Customer Answer

  Date: 09/15/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************