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Customer Review Ratings
Average of 76 Customer Reviews
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Review fromAngela H
Date: 04/18/2025
5 starsAngela H
Date: 04/18/2025
Great service and explanations for the problem areas in your home.
EcoShield Pest Solutions
Date: 04/21/2025
Hi ******,
Thank you for highlighting the clear service and helpful explanations you received. Were glad to know your experience reflected the high standards we aim for at EcoShield Pest Solutions.
Via I.Review fromLisa G
Date: 04/12/2025
1 starLisa G
Date: 04/12/2025
The only way to cancel this service, AFTER you have already completed the annual subscription that you signed up for, is to "speak to a representative over the phone" - you will not be able to reach the right representative. You will have to cancel your credit card to stop giving these scammers moneyEcoShield Pest Solutions
Date: 04/17/2025
Hi ****.
Thank you for sharing your concerns. We understand how important it is for customers to feel confident and in control of their service experience, including when it comes to cancellations.
To provide some context, our cancellation process is designed to ensure that any changes to your account are handled securely and accurately, which is why speaking directly with a representative is required. This step helps us confirm account details, verify identity, and prevent unauthorized changes. That said, we always want to make this process as smooth and efficient as possible.
Wed really appreciate the opportunity to look into your specific experience and assist further. Please contact us at ******************************** with your account details so we can ensure this is addressed by the appropriate team.
Were committed to providing a clear and respectful customer experience and appreciate the chance to improve.
Best regards,
Via I.Review fromDan M
Date: 12/13/2024
1 starDan M
Date: 12/13/2024
I cannot warn consumers enough about EcoShield's dishonest sales and billing practices. Their seemingly sub-par service and/or products is secondary.They scammed us with an extremely misleading door-to-door sales agent. He came to our home in early-August and sold us a $165 fixed fee package for the season. Stipulation was an immediate point of sale charged to my credit card. We had a pest issue requiring immediate attention so thus agreed. The service was ineffective as they needed to visit 3 times throughout August to finally resolve the issue. They then charged another $165 at the end of August. I called to object, stating the fixed fee service plan the salesman sold me. The overseas agent claimed I actually bought a monthly subscription service, and cancelling would be $200. I immediately canceled and arranged a block on EcoShield on my credit card. I notified EcoShield repeatedly about the dishonest salesman, but to no avail. Any agent overseas will only quote back the contract. In the end I paid $330 for 3 visits to solve one immediate issue, but they are still after me for another $200 and threating collections. So their lying salesman boosts his sales metrics, and EcoShield gets their money by overcharging and quoting a contract you are misled to sign. They then they hide behind their overseas agents who have zero-decision making power to address the issue beyond in Ecoshields favor. That is the EcoShield business model.EcoShield Pest Solutions
Date: 12/19/2024
Hi ***,
Thank you for sharing your concerns. We understand the importance of transparent communication and value your feedback as it helps us continuously evaluate and improve our processes.
Our sales and service teams are committed to ensuring that all agreement terms are clearly explained at the time of signup. We also work to address pest concerns efficiently and to your satisfaction. We regret that your experience did not meet your expectations, and we want to better understand the situation to find a resolution.
Please contact us directly at ******************************** so we can investigate your experience further. We are committed to addressing your concerns and ensuring they are handled appropriately.
Thank you for bringing this to our attention, and we look forward to working with you to resolve this matter.
Customer Feedback Team
Review fromStephen S
Date: 10/29/2024
5 starsStephen S
Date: 10/29/2024
*** did a great job. Got rid of a huge hornets nest for us as well as the regular treatment. Very pleased!EcoShield Pest Solutions
Date: 10/30/2024
Hi *******,
Thank you so much for sharing your experience! Were delighted to hear that *** provided excellent service and took care of the hornet's nest alongside the regular treatment. Our team is dedicated to delivering effective solutions, and its great to know *** met your expectations.
If theres anything more we can do for you, please feel free to reach out.
Best,
Customer Feedback TeamReview fromVince M
Date: 08/28/2024
5 starsVince M
Date: 08/28/2024
******* always goes above and beyond. He is right on time, does a very thorough job and offers suggestions as to how to better keep pests out.EcoShield Pest Solutions
Date: 10/11/2024
Hi *****,
Thank you so much for sharing your experience with *******! We're thrilled to hear that he consistently goes above and beyond, providing timely service and valuable suggestions to help keep your home pest-free. Our team takes pride in delivering thorough, professional service, and it's wonderful to know ******* exceeded your expectations.
We truly appreciate your feedback and your continued trust in Ecoshield Pest Solutions. Should you ever have any further questions or need assistance, please don't hesitate to reach out.
Best regards,
Customer Feedback TeamReview fromJoseph C
Date: 08/28/2024
5 starsJoseph C
Date: 08/28/2024
The newest agent that performed maintenance, ****, was good, on time, patient, and seemed knowledgeable. She was thorough during her walk around our house. We are pleased that they sent another well trained employee to handle our extermination needs.EcoShield Pest Solutions
Date: 10/11/2024
Hi ******,
Thank you for your kind words about ****** recent visit! We're glad to hear she provided a timely, patient, and thorough service, and that her expertise made a positive impression. At Ecoshield, we prioritize continuous training to ensure all our team members deliver the best possible service, and its great to know that **** met your expectations.
We're grateful for your trust in us to handle your pest control needs and are always here to assist you. Should you have any further questions or concerns, feel free to reach out.
Best regards,
Customer Feedback TeamReview fromCatherine E
Date: 08/28/2024
5 starsCatherine E
Date: 08/28/2024
****** was very friendly and did a great job today!EcoShield Pest Solutions
Date: 10/11/2024
Hi *********,
Thank you for sharing your feedback! We're delighted to hear that ****** provided friendly and effective service during his visit. Our team strives to ensure every interaction is a positive one, and it's great to know ****** made such a good impression.
If you ever have any questions or need further assistance, dont hesitate to reach out. We appreciate your support!
Best regards,
Customer Feedback TeamReview fromAnthony N
Date: 08/28/2024
5 starsAnthony N
Date: 08/28/2024
He was very respectful and through during the cleaning and spraying. He meet my expectations. Good job!!EcoShield Pest Solutions
Date: 10/11/2024
Hi *******,
Thank you for your review! We're happy to hear that our technician was respectful and thorough during the service, and that he met your expectations. Our team is committed to providing high-quality service every time, and its wonderful to know were hitting the mark.
If you ever need further assistance or have any questions, please dont hesitate to contact us. We appreciate your feedback!
Best regards,
Customer Feedback TeamReview fromAmy K
Date: 08/28/2024
5 starsAmy K
Date: 08/28/2024
Thorough and polite. Thank you very much. Hoping it really helps with our spiders this fall!EcoShield Pest Solutions
Date: 10/11/2024
Hi ***,
Thank you for your feedback! We're glad to hear that our technician was thorough and polite during the service. We understand how important it is to address seasonal concerns like spiders, especially in the fall, and we're confident the treatment will help.
If you have any further questions or need additional support, please dont hesitate to reach out. Were here to assist you!
Best regards,
Customer Feedback TeamReview fromChristine S
Date: 08/27/2024
5 starsChristine S
Date: 08/27/2024
Very good at his job! Pleasant and efficient at his job.EcoShield Pest Solutions
Date: 10/11/2024
Hi *********,
Thank you for taking the time to share your experience! We're pleased to hear that our technician provided pleasant and efficient service. Our team works hard to deliver top-quality results, and it's great to know were meeting your expectations.
If you need anything further, dont hesitate to reach out. We appreciate your feedback!
Best regards,
Customer Feedback Team
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