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Business Profile

Air Purification Systems

Blueair, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Purification Systems.

Complaints

Customer Complaints Summary

  • 53 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/14/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Blue air fraudulently charged my credit card 12/19/2023 $151.54 12/16/2023 $171.00 12/12/2023 $160.19 12/08/2023 $151.54 I have never heard of this company.I have not done business with this company.I have alerted my credit card company about these fraudulent charges and they are attempting to get the charges removed.I had to destroy my credit card and get a new one. I did not make these purchases.

    Business Response

    Date: 02/27/2024

    Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced regarding the unauthorized charges on your credit card allegedly made to our company. We take matters of fraud very seriously and want to assure you that we are committed to resolving this issue promptly and to your satisfaction.
     
    Upon receiving your complaint through the Better Business Bureau, we immediately initiated an internal investigation to determine the origin of these charges. We regret to inform you that we have been unable to locate any contact records that would aid in our investigation and prompt resolution.
     
    Nevertheless, we understand the urgency of this matter and are dedicated to assisting you in any way we can. Please feel free to reach out to us via email at ******************************* or by phone at **************, and we would be happy to help bring this matter to a prompt resolution.
     
    In the meantime, we commend you for taking swift action by alerting your credit card company, and we will fully cooperate with them to facilitate the resolution process. Once again, we apologize for any distress or inconvenience this situation has caused you, and we are committed to working diligently to reach a satisfactory resolution.  

  • Initial Complaint

    Date:01/31/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transactions: 12-21-2023 12-27-2023 12-30-2023. I have not paid them anything. Valleystar ************ disabled my credit card. My dispute is I never ordered whatever they charged me for. I have never heard of Blueair until it showed up on my bank statement. I want them to remove the charges off of my credit card. ********** has contracted them and they will not talk to *********. According to ********** they are suppose to email me. I haven't seen anything from Blueair.

  • Initial Complaint

    Date:01/24/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 5th, 2023 I had two separate charges from my bank account from ********************** despite never buying from them. One is for $340.98 and another for $370.99. I have went through the process of disputing these charges with my bank and being unable to get my money bank despite providing proof that these charges are fraudulent. I have contacted this company on several occasions and they refuse to give me evidence these charges are mine.

    Business Response

    Date: 03/12/2024

    Thank you for bringing this matter to our attention. We can see that you contacted us on January 18th to notify us of the issue and we were able to provide the invoices for each transaction you referenced that same day. We apologize for the inconvenience you have experienced regarding the unauthorized charges on your credit card and we take matters of fraud very seriously. We commend you for taking swift action by alerting your credit card company, and we will fully cooperate with them to facilitate the resolution process. Once again, we apologize for any distress or inconvenience this situation has caused you, and we are committed to working diligently to reach a satisfactory resolution.  

  • Initial Complaint

    Date:01/11/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company charged me for services that I never authorized. Didn't even know they existed. If they aren't scammers themselves they need to find a better way of doing business that prevents scammers of using their business to steal.

    Business Response

    Date: 03/12/2024

    Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced regarding the unauthorized charges on your credit card allegedly made to our company.
     
    Upon receiving your complaint through the Better Business Bureau, we immediately initiated an internal investigation to determine the origin of these charges. We regret to inform you that we have been unable to locate any contact records from your phone number or email address that would aid in our investigation and prompt resolution.
     
    Nevertheless, we understand the urgency of this matter and are dedicated to assisting you in any way we can. Please feel free to reach out to us via email at ******************************* or by phone at **************, and we would be happy to help bring this matter to a prompt resolution.

  • Initial Complaint

    Date:12/22/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 19th, 2023 my First Commonweath FCU debit card was charged $279.99 for an air filtration product from BlueAir **** ***************************************************************************. That I did not receive or approve. I made communication with my cards fraud department on 12/16/23, but they did not/could not correct the problem. The charge still remains on my card.

    Business Response

    Date: 03/12/2024

    Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced regarding the unauthorized charges on your credit card allegedly made to our company. We take matters of fraud very seriously and want to assure you that we are committed to resolving this issue promptly and to your satisfaction.
     
    Upon receiving your complaint through the Better Business Bureau, we immediately initiated an internal investigation to determine the origin of these charges. We regret to inform you that we have been unable to locate any contact records that would aid in our investigation and prompt resolution.
     
    Nevertheless, we understand the urgency of this matter and are dedicated to assisting you in any way we can. Please feel free to reach out to us via email at ******************************* or by phone at **************, and we would be happy to help bring this matter to a prompt resolution.

    Customer Answer

    Date: 03/12/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. My bank account was reimbursed for the amount in question therefore no further action is required.

    Sincerely,

    *********************************

  • Initial Complaint

    Date:12/15/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 27, 2023, I placed an order (order # can be viewed in the attached document) with BlueAir via Amazon for a pair of their replacement filters for the Pure 211+ purifiers I bought from them, just as I have for years now without issue. Unfortunately, this time there was a pretty obvious manufacturing defect in one of the filters, where it appears that the bonding agent intended to fasten two ends of the interior filter to form a corner was not given sufficient time to dry, allowing the material to part and leave a pretty wide gap for this kind of thing. Needless to say, a filter which has an opening for air to pass through without contacting the filtering material is not a very good filter, so I submitted a form through their website to see about either exchanging the flawed filter for another one (the second filter we bought is fine, no need for a replacement there) or to get a refund. I was contacted by one of their representatives a couple of days later who asked me to submit a copy of the invoice and my shipping address, both of which were submitted on November 30 to the same e-mail address they used to contact me. 8 days later (December 8), I contacted them again to confirm receipt of my invoice and address, as it had now been over a week without acknowledgement. This second attempt to contact them was also ignored, making it now over 2 weeks since I provided the requested info without any sort of response from them. I feel like they are trying to run out the clock to prevent me from circumventing them and going through Amazon for a full refund, but it sure would be nice to hear from someone who is willing to prove me wrong.

  • Initial Complaint

    Date:12/11/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Blueair has the worst customer service I have ever experienced. I've been told in three instances a fact that did not come to fruition. Be forewarned, you cannot rely on Blueair promises. ** Tuesday 11/28/23 at 8:30 PM I ordered a Blueair 311 i **** I decided to upgrade to the Blueair211 iMax which is stronger and better met my needs. I called on Wednesday 11/29/23 at 10:00 am EST when Blueair customer Service opened to see if I could cancel and reorder and was told by Blueair that my order was not even processed yet, was not shipped, had been canceled, and that I should feel comfortable making another purchase. I proceeded and purchased another unit the Blueair 211 Max ** Tuesday of the next week 12/5/23, I received my original unit that I was told was canceled. I called customer service and was told that a manager would call me back and that I would receive a return shipping label. I did not receive a shipping label or a callback. ** Friday 12/8/23 I received a call from a supervisor when I explained that I was with a client at lunch, that I needed an hour, and could take a call any other time that day. The supervisor said that he would call me back. Four days later, Monday 12 /11/23 at the Close of Business I have not heard back via phone or email. I have contacted Blueair 3 times They said they canceled my order. They did not. They said they would send a return slip. They did not. They said that I could speak to a supervisor. I still have not. At this point, I called American Express to cancel my charge. If Blueair wants their product back that I did not want, they can come pick up their Blueair 311i max *** filter. It's still in the box on my back porch. I will expend no further energy trying to return it. I am not inclined or interested in doing business with a company that I can not trust to do what they have said they will do. I can not recommend Blueair to anyone who values their time.

    Business Response

    Date: 03/12/2024

    We are sorry to hear about the experience you had with your recent order. Upon receiving your complaint through the Better Business Bureau, we immediately initiated an internal investigation to review your account history. We were able to find the order you are referring to and have promptly issued you a credit for the 311i *** you attempted to cancel. You should see that on your statement within the next 3-5 business days. If you have any questions or concerns, please feel free to reach out to us via email at ******************************* or by phone at **************, and we would be happy to help.

  • Initial Complaint

    Date:11/25/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought my Blueair Protect 770i in 2022. I have sent numerous emails asking why my unit is blowing large amounts of dust into my home. I can not get anyone to either answer the phone or chat. I tried to use thier contact us page and was asked to subscribe. There was no way to contact Blueair. Does anyone have an email address? I could try thier instagram page. This tactic seems to get a manufacturers attention.

    Business Response

    Date: 03/12/2024

    Thank you for bringing this matter to our attention and we are sorry to hear about the issue with your 7470i. We can see that you reached out to us and we were awaiting some details from you to help resolve the issue. Please feel free to reach out to us via email at ******************************* or by phone at **************, and we would be happy to help bring this matter to a prompt resolution.

  • Initial Complaint

    Date:11/15/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The compnay charged me 260 when i had never authorized anything. I accidentally gave my credit card out to a **** website they sent over text. This is a fraudulent charge and theft. Other customer have said the same. This company should not be allowed to be in business!!

    Business Response

    Date: 03/12/2024

    Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced regarding the unauthorized charges on your credit card allegedly made to our company. We take matters of fraud very seriously and want to assure you that we are committed to resolving this issue promptly and to your satisfaction.
    Upon receiving your complaint through the Better Business Bureau, we immediately initiated an internal investigation to determine the origin of these charges. We regret to inform you that we have been unable to locate any contact records that would aid in our investigation and prompt resolution.
    Nevertheless, we understand the urgency of this matter and are dedicated to assisting you in any way we can. Please feel free to reach out to us via email at ******************************* or by phone at **************, and we would be happy to help bring this matter to a prompt resolution.

  • Initial Complaint

    Date:08/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a Blueair purifier from a family member to help us deal with wildfire smoke. The purifier was great for the first ~2 years, but now all of the sudden it stopped working.I have completed troubleshooting steps on my own and on the phone with a support agent. The agent recommended a replacement and agreed to send me one. I could tell on the phone that something wash fishy because all of the sudden he acted as if he couldnt hear me. He sent me an email requesting the serial number and my mailing address for the replacement. I replied to the email immediately with the information. After **** minutes he claimed his system was having trouble and they were not receiving my email response. He said he would call me back later that day once their system was working again. He obviously never called. I have tried following up multiple times via email, phone, and ******** messenger and they do not answer or reply. I do not think its normal for a device to stop working after 2 years. Blueair is the one who suggested replacing the device, not me. What am I supposed to do? Theyve completely ghosted and unfortunately, I do not believe its an accident, 2 weeks later.

    Business Response

    Date: 09/11/2023

    Hi!
     
    Ive been in touch with this customer and their issue has been resolved on this end.
     
     
    Thank you!
     
    ************************* Falls

Blueair, Inc. is NOT a BBB Accredited Business.

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