Reviews

This profile includes reviews for United Airlines, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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United Airlines, Inc. has 88 locations, listed below.

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  United Airlines, Inc.

  233 S Wacker Dr 14th Fl Chicago, IL 60606-7147

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  United Airlines, Inc.

  PO Box 830113 Miami, FL 33283-0113

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  United Airlines

  3901 Mokulele Loop, #23 Lihue, HI 96766

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  United Airlines, Inc.

  Appleton Airport Appleton, WI 54911

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  United Airlines, Inc.

  Philadelphia International Airport Essington Avenue Philadelphia, PA 19153

Review Details

• Review fromLin L

  Date: 06/09/2025

  1 star
  During my trip from ****** to ***** with a connection in *******, the second leg (UA1778) departed without many passengers, including me. No clear reason was given, and I waited over three hours for rebooking, disrupting my schedule. On June 6, flight UA2668 from ****** to ******* was delayed for hours after boarding. We were deplaned, then the aircraft departed without usno alerts via app or text. I wasnt rebooked until midday the next day, severely affecting my plans. These repeated failures reflect serious mismanagement and lack of communication.

• Review fromGrace K

  Date: 05/29/2025

  1 star
  Horrible experience with United. My first flight was delayed, they had to rebook my second one, which is understandable except that I had paid for a specific seat on my second flight and the one I got rebooked onto did not honor that. I couldnt rebook my flight again as I needed to be in town that night. I have severe claustrophobia and take medication but still pay to be able to have a seat that wont make me throw up or have a panic attack. I tried to get on the upgrade list except it was already fairly stacked with other customers. So I spoke to the gate agent who told me if the next person in the upgrade line got the upgrade she would put me in his seat and to board like normal and they would give me the new ticket if he did. I heard nothing from her again but did see that the man got upgraded. I got to the podium and scanned my old ticket and asked the lady if she had moved me and she replied very snidely that no she did not even though the other customer had been upgraded. I received a refund for my seat but that doesnt solve the fact that I will be on a flight in the middle seat. And there had been a solution but they decided to not pursue it. As Im on the plane now lets hope its an ok flight, fingers crossed. Very disappointed though that after I told the lady about my medical condition she did absolutely nothing to help me when there was something she definitely could have done.

• Review fromAndrea F

  Date: 05/27/2025

  1 star
  After several delays and a cancelled flight were stuck halfway across the country from home. This is not the first time either. With horrific customer service, sending our bags to our destination days before us, having to spend tons of money to find a hotel and transportation and new clothes, finding someone to take care of our animals for two extra days, etc without any empathy or assistance from any customer service or check in desk or worker we came across, I officially DESPISE United Airlines.

• Review fromFlora c

  Date: 05/20/2025

  1 star
  United Airlines and their ************* are the worst. Their flight was severely delayed. We waited at a small, crowded airport for 11 hours without any notification from the airline. Finally, around 9 PM, we decided to find a hotel. After this ordeal, we filed for reimbursement of our expenses incurred due to their delayed flight. Their website form was terrible and difficult to complete from the outset. Once we received a response from their customer care, they refused to reimburse the full amount. Several months later, they closed my case without any prior notification. I was unable to reopen the case as they had suggested, and when I called customer service (a two-hour call, mind you), they redirected me to a non-functional website and refused to acknowledge their previous partial reimbursement offer. I cannot believe it. They owe me $1,300, and now they refuse to even open a case for me.

• Review fromMeg P

  Date: 05/15/2025

  1 star
  They destroyed my stroller. Dragged it on the ground. The girl was not strong enough to carry it yet she still did without asking for assistance. They told me theres nothing they can do. Its in the policy. So now Im out $800 on a stroller.

• Review fromYL C

  Date: 05/07/2025

  1 star
  I booked a flight a year in advance for our trip to LAX for the ******* game in the first week of July 2025. Today, the United Airlines app informed me that my flight was rescheduled to 30 minutes earlier and asked if I accepted the change. I clicked "yes," and then the disaster struck. My original reservation, which included a bundle package for economy plus seats and one checked bag, was completely lost. It was replaced with a new reservation for standard economy seats without a checked bag. I called United customer service and requested that they honor my original bundle reservation from almost a year ago, but they refused. They simply told me they had refunded the extra bundle money and suggested I buy a new bundle with the refunded amount. However, with only two months left before my departure, the bundle price has now doubled. I argued that the flight change was initiated by United, not me, but to no avail. They just transferred me to another representative who was unaware of the situation. This experience has been incredibly frustrating. I find United Airlines to be a disgraceful company, and I will not choose them again!

• Review fromKory R

  Date: 04/19/2025

  1 star
  My fianc and I had a trip from *****, ******* to *************, ******** with a layover at **************************. We had one checked bag on our trip. We landed in ******* at 9am and our next flight to ************* was canceled. We were rescheduled on a flight departing 11 hours later than we were originally scheduled for. We tried to find other flights and that flight ended up getting canceled. We tried to fly to ************ and that was delayed and we decided to rent a car and drive 6 hours home. We went to baggage office and they told us they wont be able to find our checked bag. We drove home hoping our bag would make it to our original destination of traverse city. Our bag was sent to ************ after a couple of days and I had to call to get it scheduled for delivery. They lost our bag at the ******************** and when they found it and delivered it they sent it to the wrong address. I had to go pick up my luggage from them. I talked to united customer service and they did not give a refund for the flight or luggage that they lost.

• Review fromDaniel H

  Date: 04/18/2025

  1 star
  A flight was delayed over two hundred minutes and because of this delay we missed our connecting flight to ****** and had to stay overnight in ******* which cost us $310, our luggage was sent to ****** so we had nothing and has to purchase over night supplies. And the worst is we lost a whole day and night at our resort in ****** at a cost of $500+. Also when we did finally get there our resort had given our rooms away thinking we were no-shows because we were suppose to be there the day before and our new flight got us to ****** resort after 6PM so they assumed we were not coming at all. United Airlines basically just used the "weather" card to get them out of any sort of liability, or responsibility. We live only 200 miles from ******* and did not understand that the weather in ******* was that bad. Sounds like a very poor system if they have over a 200 minute delay, and should have some sort of backup plan in regards to weather. Their customer service person "*********" just stated it was not their fault and we would not receive any sort of compensation. They did offer points but that does nothing to help us. We are on a fixed income and had planned this trip for over two years. Their inability to get us to ******* on time cost us over $900 and it not their fault. Will not use United Airline ever again and not recommend them to anyone. Extremely disappointed in United Airlines customer care and their policies that only protect them .*** - ****** *********

• Review fromHarriet L

  Date: 04/16/2025

  1 star
  I left an expensive item on the plane. I,15 minutes later, while boarding my flight realized it and begged for get some one to get but no one would lift a finger to call over or help me. I immediately went on the website and made a report. Called several times and got the all sorts of excuses and lies saying there looking for it. Of course they never found it. Someone working for that company stole them and there nothing they will do about. Its disgusting and Ill never fly with them again.

• Review fromCraig L

  Date: 04/14/2025

  1 star
  I booked a package then cancelled within 3 hours (scheduling issue with daughter's school). They didn't refund me even thought their policy states if you cancel within 24 hours you are entitled to a full refund. I feel scammed as they put me in touch with Priceline who won't refund my money either!