Reviews

This profile includes reviews for United Airlines, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  United Airlines, Inc.

  233 S Wacker Dr 14th Fl Chicago, IL 60606-7147

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  United Airlines @ Hartsfield

  PO Box 20949 Atlanta, GA 30320-0949

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  United Airlines, Inc.

  Online Reservation Online Reservation, NJ 07003

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  United Airlines, Inc.

  5300 Riverside Dr Cleveland, OH 44135-3130

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  United Airlines, Inc.

  PO Box 6649 Chicago, IL 60606-0649

Review Details

• Review fromANASTASIYA C

  Date: 07/17/2023

  1 star
  The worst experience ever! My mom has a disability and was flying to Europe. Starting with a online check-in we experienced difficulties. As stated on the United we was not able to check-in online as the passport has to be verified. That is ok, but when we came to the airport, nobody knows anything regarding the international check-in and ASSISTANCE FOR THE PEOPLE WITH DISABILITIES. My mom can barely walk and NOBODY WAS ABLE TO PROVIDE HER ANY EXPEDITED SERVICE OR WHEELCHAIR THAT WE REQUESTED WITH TICKET PURCHASE. I've talked to 3 employees before I got any information. There was a lack of employees and their qualification is very questionable. When finally we got her boarding passes, we supposed to wait 20 min to get a wheelchair. Then her flight delayed and she missed her next flight. NOW SHE IS SITTING FOR 8 HRS IN AMS WITHOUT ANY WATER OR FOOD,SHE NEEDS SOME REST AFTER SUCH A LONG FLIGHT BUT INSTEAD SHE IS WAITING AT A DISADVANTEGE,CRYING FROM PAIN BECAUSE OF UNPROFESSIONALISM AND SUCH A BAD SERVISE

• Review fromAngela A

  Date: 07/13/2023

  1 star
  United Airlines treats their passengers terrible, I have been trying to resolve an issue with them regarding a cancelled flight and money they owe me only to be put on hold for hours, when I write to them the ignore my letters. I think it is terrible how they do this to people.

• Review fromAbdul S

  Date: 07/13/2023

  1 star
  OMG! This is the worst customer service ever. My flight kept getting delayed. Every 30 minutes we will get a text delaying our flight more, until after waiting for hours at 10 pm they said that the flight canceled and we got rebooked for next day through a connection route that will take 10 hours instead of direct flight of 2 hours. Every time I called customer service they just made things worse. First agent told me she found a flight for me in Korean Air that will get me from *** to ******* direct at 6 am in the morning and gave me confirmation number. However, when I got back to the hotel and checked these numbers I couldn't find them. I called again and the second agent named **** was extremely rude and intentionally trying to make things harder. I discovered that the agent didn't got me a direct flight earlier in the morning at all. Instead she got me flights that actually arrives later and make matters worst, she put me in one flight through a connection to *** and my wife and daughters to another flight through connection in ******!!! Just unbelievable. Now the agent **** was basically refusing to be useful in anyway. He yet moved me to another flight and when I asked to move my wife and daughters he refused and he said they need to call themselves. although they are next to me but he refused and said they need to disconnect and recall and basically ending the chat suddenly leaving me having no idea what rebooking me and my wife have. I told them there are direct flights from ****** and jetblue they can move me too. They said since your booking is economy we cannot move you to other flights. All what I can say this company has no shame. They s**** you up completely and then will all rudeness and with no shame they talk about economy limitations....

• Review fromLuz M

  Date: 07/13/2023

  1 star
  United Airlines is enforcing a very unfair and deceptive practice with their customers when attempting to change a flight and using future flight credit. United is doing this by inflating prices when the customers call customer service to change a ticket leaving no choice for the customer to book another plane ticket online for a cheaper price. Consequently, when the customer tries to use the flight credit by calling customer service, the customer receives the same inflated prices for the booking making it impossible for the customer to use the flight credit. If the credit the customer is trying to use is for a one-way ticket, United prices it as the original roundtrip fare at the current price not a one-way ticket. What remains are millions of dollars in flight credit just disappearing into Uniteds pockets since the customers frustration has reached a level of surrender. I tried to book online a new ticket one-way for my mother from *********** to ****** using the flight credit from February and it did not allow me. I called United and I could not believe what I was hearing. The representative over the phone told me the ticket was about $600 after my flight credit was deducted. I strongly shared the online price was only $280. Again, United inflated the price to not allow customers to use the flight credit. The rep. consulted her next level support and came back to say, to my surprise, the ticket was changed and there was no price difference. I even checked online, and the booking change was reflected with the new date which was 7/13/23. I also received an email with instructions to help me prepare for my upcoming flight. On 7/12/23 as I was attempting to do the check in for my mother the website kept telling me I had no reservation. I called customer service and was told my mother had no reservation, the representative I spoke to on 7/7/23 did not notate the account, and the fair difference for the one-way after my credit was deducted was a whopping $1000 dollars.

• Review fromHerman C

  Date: 07/12/2023

  1 star
  My son-in-law, who is currently in active service with the ** Navy, attempted to buy a ticket to **** to see his wife, my daughter, who is also in active service in the Navy. He bought the round trip ticket for the advertise price of about $2,965. After he bought the tickets, United airlines came back and said he had only bought a one-way ticket when it was clear that it was a round-trip ticket and my son-in-law has a screenshot of the price and the description as a round-trip ticket. They quoted him a new price for a round-trip ticket at $7500 more than double the original price. After getting on with customer service they were able to drop the extra cost down to an additional $489.99 but my son-in-law had already bought another one-way ticket for an additional $3,000. The customer service representative said that ********************** does not offer cash refunds, but rather credits for your next purchase of United airlines ticket. Therefore, my son-in-law is not going to be able to get a full refund for buying an extra one way ticket he was lead to believe he needed which he did not. The customer service representative even confirmed that he saw the original purchase was a round trip ticket. Very misleading and deceitful practice.

• Review fromVladimir K

  Date: 07/11/2023

  1 star
  United Airlines has cancelled our flight ******** to ****** in June 2023 what resulted in the cancellation of our entire 12 days trip to Tenerife, ***** since we could not make the connection flight ******-Tenerife. Things can happen in life but in August 2022 United also cancelled our flight ******** to ****** three days in a row which resulted of the cancellation of our vacation to ******, ******** since we could not make our connection flight ******-*************, ******. Two summer vacation cancelled because of flight cancellations by United Airlines. The airline refunded our flight tickets but that's it.I wrote a complaint on United website wondering if United would compensate us for our lost vacation (in fact, two in a row) but the answer was "we refunded your tickets already... and as a goodwill sign from the airline will give you 500 miles". What about ****** miles promised by United CEO as a compensation for a cancelled or delayed flight between June 24-June 30, 2023? The reaction from the airline seemed to be that it never happened...Overall, the ************* by ********************** is basically NON-EXISTENT. Needless to say that our entire family should avoid United Airlines in the future but maybe many other people will choose to do the same.

• Review fromJennifer S

  Date: 07/08/2023

  1 star
  Our daughter's flight was delayed on 6/27/23. She is autistic and her reservation is clearly marked that she needed *** accommodations. We had made our own plans and arrangements to make sure she was ok and able to be successful. That was until delays, no customer service, no *** accommodations, lack of communication and a general lack of concern or care for human safety, comfort or understanding from United happened. We were following the delays on flt tracker from our home so we could make arrangements if needed. Her flt specifically said it was canceled due to crew hour overage. This was at 11pm, United continue to delay the flt, it never officially canceled until she left 5 days later and it was blamed on weather. United left our daughter with no assistance, no luggage, nothing. We still have no had any contact from United. Thankfully someone was able to get her so she could stay with them. At 18 she was not old enough to rent a hotel (all were booked) or a car ( all were booked). United never answered customer service (text/chat/phone) so rebooking was done by us on the app and was limited, it preveted us from being able to use another airline. Her disability prevented her from getting help, and put her at risk. United failed in so many ways. The amount of money they need to reimburse us is huge, the flight needs to be refunded but more than anything the they need to revist how they handle the care of passengers that are clearly noted in their system as needing assistance in situations. The safety issues that happened and possible events that could have occurred from Uniteds lack of care is scary and infuriating. We will never book with them again. Something needs to be done so no other family has to experience this, and no one gets hurt.

• Review fromDavid G

  Date: 07/07/2023

  1 star
  Pay out the nose for airline tickets and inexplicably they fail to get you to your destination. No explanations. Zero remorse. Hands down worst airline Ive ever been on.

• Review fromJenn G

  Date: 07/06/2023

  1 star
  If I could give negatives I would. On my way to vacation with a dog and two special needs kids we were delayed 4 times. Stuck in the airport for 18 hours with 4 promises we would leave it finally cancelled a 11:45 flight at 10:30. We were given a voucher for hotel but when we arrived they had no rooms. The desk said they usually call first to make sure there are rooms for people. We flew out the next day at 10 am. On my way home we are moments from going to the airport and here comes the delays again. Their operations is so bad they sent a text that it was delayed and then five minutes later sent another announcing it was delayed further. After asking for them to help support taking accountability they did nothing. They finally offered miles like I would ever take them again. That's it and a Sat flight which how in the world can I even expect to even get home. The worst and it's not the first time either. I don't know why I ever did this to myself again. Zero trust.

• Review fromElizabeth H

  Date: 07/06/2023

  1 star
  Zero stars. United lost my checked bag on a DIRECT flight. My flight was delay but no cancelled. They lost over 50 bags from my flight. I did not receive my bag the entire seven day vacation with no update about my bag. My bag sat at ************** my entire vacation. When I went to pick up my bag at the claims desk, I was told to go home and wait for a call. I get a call an hour later saying they have my bag and it will be delivered to my house. The next day I missed a call stating they need us to confirm the delivery address. They left a ***** number to call and I waited on hold for 2.5 hrs to talk to someone who could only leave a note for the airport staff. I have yet to receive any notification about my bag being delivered. I need my my belongings that United ****** is holding on to. I have not been able to speak with anyone who can give me a straight answer about the status of my bag. When I try to track my bag online I get NO information. The file has not been updated since I parted ways with my bag on June 25th. It is now July 5th! United doesnt deserve business and needs to be held accountable for their poor service.