Complaints
This profile includes complaints for The Parking Spot's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 66 total complaints in the last 3 years.
- 26 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I parked at the parking spot for two months the day picked it up July 18 2024 my car was damaged by the employee of the parking spot and a customer a few hours before a police report was made but my car is still damaged.
Business Response
Date: 01/13/2025
Please email our ************** team at ********************************* It will need to be escalated to our facility as they are the ones who complete insurance claims.Initial Complaint
Date:01/04/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I reserved a stay at The Parking Spot starting on Dec. 25 for 9 days, ending last night 1/3:25. I have parked with them many times in the past 5 years. I used 7 free days from previous stays and prepaid $44. For the other 2 days. When I arrive on Christmas morning to park I got a message from scanning the ** code that my reservation was for another property they had just bought. An attendant told me that place as in *************, a while different town than I have always parked. I had no idea they had another location. At this point I will miss my flight if I try to find this other location. The attendant said I could park where but would pay the difference.I had no choice at this point. I parked thinking I had used 7 free days so how much could the difference be for 2 days which I had already prepaid $44.00?When I checked out it still didnt tell me how much was charged to my credit card. This morning I got the receipt for an additional $260.65. I check my online account a the 7 free days have disappeared but obviously they were not used. To pay for my stay.The entire transaction is done through the app. No one can park there without a Online reservation , no personal contact.I was not given notice that the reservation I made was at another location.Business Response
Date: 01/06/2025
Hello,
Thanks for reaching out! You can also contact our ************** team at ********************************* We have it noted very well on our website and app that there are two locations for the **************. We also do send a confirmation email, which states the address of the facility.
We have refunded the unused points back to your ********* account.
Customer Answer
Date: 01/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Initial Complaint
Date:12/23/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Dec 7 I made reservation in the Parking Spot website for parking in ****************************** from Dec 21 to Dec 28 2024 I paid ****** dollars, on morning Dec 21 I had to cancel my trip due illness I fill out the form for money refund ,on the website I read after my cancellation that if you cancel o no shows are non-refundable and credit will not be given, my question is why not ?The parking spot doesn't lose anything o made any investment in my reservation ,we are human any person could be sick.Business Response
Date: 12/26/2024
Reservation was already refunded.Customer Answer
Date: 12/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you.
Sincerely,
**** ******* ******Initial Complaint
Date:11/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Made reservation for parking in August 2024; plans changed and attempted to cancel reservation in September 2024 for parking in December 2024. They referred me to their policies of not giving refunds. Does not appear to be legal when I've attempted on multiple occasions to cancel the reservation and they have sufficient time to fill my 'reservation'.Business Response
Date: 11/05/2024
Hi - We are showing no record that you contacted our Customer Support team.
Our policy is that Pay Now reservations are non-refundable and you will not receive a credit. As a onetime courtesy, if you would like to sign up for ********* account here, ************************************************************ would be happy to apply points to your account in a form of a credit for your reservation.
We have linked our reservation policy below.
**********************************************************
Initial Complaint
Date:10/31/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 9/19/24, I used The Parking Spot app to reserve a spot at the *********************** location from 9/30 - 10/2 for a business trip, they charged my Amex card $69.27. I was able to get in and out of the lot with no issues On 10/14/24, I used the app again to reserve a spot at *********************** location from 10/22 - 10/24 for a business trip, they charged my Amex card $103.91. When I went to the lot to check in, they said my QR code to enter had already been used. I was in a hurry and needed to catch a flight, so I had to swipe my credit card to enter. I used my ***** bank card for this. I emailed The Parking Spot on 10/22 about the issue, they responded back that it seemed my prior reservation from 9/30 wasn't "closed" on their end. They were going to kick my request up to a "specialist". After that, I never heard back from anyone. When I went to leave the lot on 10/24, it accepted my QR code, but charged me $919.30. There was a lady at the gate and I explained the issue to her, she got on the phone and had them "close" the prior reservation and I had to swipe my card again to exit and I got charged $142.30. I didn't have time to argue with them again, there were people behind me and I needed to get home. I emailed them AGAIN on 10/26 about this and I haven't heard back from anyone yet I shouldn't have had to swipe my card and I shouldn't have been charged the $142.30 because all my reservations were made in advance and charged to my Amex card. I want my $142.30 back and I'm also going to dispute this charge with my bank,Initial Complaint
Date:10/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
100 dollars has been taken from my bank account for **********************. I did not reserve and parking spot and I do not even have a parking spot account that I am aware of. I 100% did not reserve any parking. I wanted to call and deal with issue, but I literally can not find anyway to actually call anyone at the company. I need this taken care of ****. I don't have an extra 100 dollars that I did not spend.Business Response
Date: 10/14/2024
Hello,
Please contact your bank to inform them that you did not make this charge. If the charge has posted, please send a screenshot of the charge to ******************************** to be looked into further.
Initial Complaint
Date:10/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a car wash from the parking spot and parking services. When I returned they had left my lights on and my battery was completely dead. I had to go buy another battery, they owe me compensation for this battery.Business Response
Date: 10/29/2024
Please email your confirmation number and the receipt of the battery to ********************************Customer Answer
Date: 11/05/2024
Complaint: 22404596
I am rejecting this response because:Still waiting on resolution at this time.
Sincerely,
**** ****Business Response
Date: 11/06/2024
Information was not sent to ************** team as requested. Request has been denied.Customer Answer
Date: 11/06/2024
Complaint: 22404596
I am rejecting this response because:Not only did I sent the information to customer services. I got a call from a manager to speak to me about it. I couldn't speak at the time and asked him to call me at noon, which he did not do, have not heard from him since.
I have submitted this to the email they sent me and received response of receipt but no action.
Sincerely,
**** ****Business Response
Date: 11/06/2024
The local facility handles the claims. We recommend contacting them again directly.Customer Answer
Date: 11/06/2024
Complaint: 22404596
I am rejecting this response because:This is a complaint form for the local facility. The parking spot west in ******
Sincerely,
**** ****Business Response
Date: 11/06/2024
This form is for the national aspect of The Parking Spot. We are contacting the management team as well.
Initial Complaint
Date:09/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I emailed customer two times no response regarding i needed to modify my reservation because my flight was cancelled on Thursday due to the hurricane reservation *********. The lady at the gate had an attitude when i was trying to tell her i reached out to you all and got no respond she just kept saying i needed a debit card and i kept telling her what about my reservation i already hadBusiness Response
Date: 10/01/2024
Customer was responded to by ************** team yesterday.
Initial Complaint
Date:09/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was double charged on 8/29/24 for a parking reservation. My account has subsequently been cancelled with no record of my reservation. This is a fraudulent business practice and despite numerous attempts I cannot reach anyone from The Parking Spot.Business Response
Date: 09/17/2024
Someone from our ************** team will be contacting you soon.
Initial Complaint
Date:08/15/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Discount codes from this company do nothing. Received discount code in email. Followed instructions to redeem: logged in to my account, entered code and received rate. Then opened different browser, requested reserve price for exact days/times (as guest, no login) and received exact same rate. Then on another computer, logged into my account and entered AAA member discount code. You guessed it, exact same rate as other 2 attempts. This company is scamming people with false discount codes. Whatever code is entered will yield same rate. Even non-account holders get same rate. Isnt this false advertising or bate-and-switch? I honestly cant understand how this company still has a good BBB rating. Makes me severely doubt value of BBB.Business Response
Date: 08/15/2024
Hi *******,
We need the details of your reservation to look into this further. Please provide us the below information.
Facility:
Type of Parking:
Pay Now or Pay Later?:
Date of Check-in:
Time of Check-in:
Date of Check-out:
Time of Check-out:
Use Points?:
If so, how many?:Customer Answer
Date: 08/15/2024
Complaint: 22147820
I am rejecting this response because: No option for responding to request for added info except to reject. Not final acceptance or rejection of complaint.Answers to info request: I did not make a firm reservation because, as mentioned, all discount codes tried did not yield appropriate discount.
Facility: Dallas LUV Field
Type of Parking: uncovered
Pay Now or Pay Later?: Pay later
Date of Check-in: 10/1/24
Time of Check-in: 6:00am
Date of Check-out: 10/8/24
Time of Check-out: 4:30pm
Use Points?: NoSincerely, Whitney **********
Business Response
Date: 08/23/2024
You have AAA linked to your AAA. It is VERY hard to beat a AAA discount. They are offering more than 30%. Our system compares all discounts available and applies the highest.Customer Answer
Date: 08/26/2024
Better Business Bureau:
While I still feel that the various codes offered make very little difference to the final prices with or without codes, there is no way to challenge their explanation. So, until I have more concrete evidence, I must drop the complaint. Thanks for taking the time to investigate.I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Whitney Center
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