Complaints
This profile includes complaints for The Parking Spot's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 66 total complaints in the last 3 years.
- 26 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I want to make a reservation but their system doesn't accept any of my two credit cards
Business Response
Date: 08/14/2024
This issue was resolved. We do not offer phone support & our response time for Gold members is 48 hours. We have a Contact us article and Contact us button on the bottom of EVERY article listed on our website.
Initial Complaint
Date:08/04/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 6/12/24 I made a reservation on www.theparkingspot.com for The Parking Spot South location (Reservation #*********). I paid $86.29 upfront for this reservation.I then realized I should have booked The Parking Spot North location so on 6/12/24 I modified my reservation on www.theparkingspot.com to change my reservation from The Parking Spot South to The Parking Spot North. I was refunded my original $86.29 and charged the new price of $179.01 for the North location. My reservation number remained the same.When we arrived at The Parking Spot North on the day of our reservation (7/17/24), the ** Code provided on The Parking Spot app for us to use at check in showed our reservation still being at The Parking Spot South. The attendant wouldnt allow us into the North parking lot and informed us we had to go to South. We went to South, scanned our ** Code and parked there.I am requesting a refund of $92.72 which is the difference in amounts that I paid to move my reservation from South to North which was not honored.I have included screenshots of our reservation as well as the ** Code we were provided for check in.On 7/18/24 I reached out to The Parking Spot through their Contact form on their website, I received no response.On 7/23/24 I followed up with The Parking Spot regarding the lack of response to my request. I received no response.On 8/1/24 I called The Parking Spot North location directly and asked to speak to the manager. I was informed that the manager had been out all week and they had no idea when he would be back. I explained the situation to the employee who informed me that it was an IT issue and I had to email **************************************** On 8/1/24 I emailed **************************************** and as of today (8/4/24) I have received no response to my email.Business Response
Date: 08/14/2024
Hi *****,
Our ************** Supervisor will be contacting you today via email.
Customer Answer
Date: 08/15/2024
Complaint: 22090088
I am rejecting this response because:The customer service representative did reach out to me but it did not resolve the issue. Below is the message I received and my response to The Parking Spot:
EMAIL FROM THE PARKING SPOT CUSTOMER SERVICE:
"Thank you for reaching out to us! We sincerely apologize for the delay in getting back to you. We have been experiencing higher-than-usual demand, resulting in a delay in our response time. We truly appreciate your patience and understanding.
I am showing that your stay has been fully refunded. Please let me know if there's anything else I can do to assist you."MY RESPONSE TO THE PARKING SPOT:
Thank you for your email. Since first contacting you regarding this issue, we had to pay an additional $105.66 to exit The Parking Spot South as they charged us for the drive up rate due to our reservation being at North and not South.
I called the manager at The Parking Spot South the next day. I explained the situation, he was very helpful and apologetic. He agreed to refund us the $105.66 difference we paid for the drive up rate.
This amount (and refund) was in addition to the original refund request I am requesting.
Summary of our charges we have paid:
6/12/24 - $86.29 paid to The Parking Spot South online (Refunded on 6/12/24 when I modified our reservation)
6/12/24 - $179.01 paid to The Parking Spot North online
7/27/24 - $105.66 paid to The Parking Spot South at location to exit facility (Refunded on 8/2/24 by manager of South)
The amount I am contesting is the $179.01. I am asking for a refund of $92.72 which is the difference between the amount I paid ($179.01) for covered parking at North and the service I actually received ($86.29) uncovered parking at South.Sincerely,
*******************************Initial Complaint
Date:07/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The Parking Spot is intentionally and willfully price gouging consumers at a rate $26.25 per day during the holiday. This is before taxes and fees. According to the attendant the daily price is actually about $35 per day. This pricing is much different than the phone app which I could not get to work. Please investigate this price gouging. I will exhaust all means to go after this companyBusiness Response
Date: 07/03/2024
Hi *******,
At The Parking Spot, our rates can vary depending on availability. As our facility can fill up quickly, we may have limited spots available, resulting in higher daily rates for the last few spots. To secure the best rate, we recommend making a reservation at least 2 weeks before your check-in date. Please keep in mind that the best rate is only guaranteed with a reservation. We do not have a "normal" daily flat rate as our rates change daily.
Initial Complaint
Date:06/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up for the spot club on 3/08/2023, which is their loyalty program. I have used the facility 4 times with the total of approximately 25 days. I recently tried to book a ************** January 2025.I checked my account it stated I only stayed 15 days and have two free days of parking, which is incorrect since I stayed 25 days and should be 4 or 5 days of free parking. I went back into the application and was unable to find that information, the site required me make a new account. All information is missing, and I have made multiple attempts to contact the company about this issue and no response.Business Response
Date: 06/24/2024
Hi *******,
Our ***** Services Supervisor will be reaching out to you directly. BBB only allows back and forth 2 emails. We want to make sure this gets fixed for you!
Initial Complaint
Date:06/14/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On December 7, 2023, I made a reservation with Park'n'Fly to park at ****************************. They send me an email receipt, which I attached below. About a month ago, I contacted The Parking Spot, which acquired Park'n'Fly since December, so I could get details about where to park at DIA. They have not responded. The only way to get ahold of them is via email. I did try calling their headquarters, but there is not an option to speak to a customer service representative. Although I've sent several emails to them, they have no responded. Mind you, this has been over a span of weeks. I also tried to get an account on their app, which they said would be easy for Park'n'Fly customers, but my reservation will not show. I now want to just cancel my reservation and go with another company, but they will won't answer my emails. My trip is next week, and I will have to pay double to park because this company is not responding or helping me.Business Response
Date: 06/17/2024
Hi *****,
Someone from our ***** Services team will be contacting you today to confirm the refund of your reservation.
Customer Answer
Date: 06/17/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
Date:06/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My parking spot was agreed to be $9 per day. Due to my flight being canceled, I had to return the following day. When exiting, I was charged $30 per day and had no choice but to pay. I request a refund for the overpayment, as I was unaware of any penalties for staying an extra day.Business Response
Date: 06/21/2024
Hi there!
Thanks for reaching out! Per our reservation policy, any days overstayed past the reservation checkout date are billed at the drive up rate on the day of your check-in. We have linked our reservation policy below.
**********************************************************
If the flight was delayed on behalf of the airline, we recommend contacting them for compensation.
Initial Complaint
Date:05/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a very simple concern regarding a recent stay at this location (The Parking Spot, LAX, located on ************ in ***********).I am a member of their loyalty program (at the highest tier, for whatever that *** be worth, and have been for several years).As part of that program, I'm supposed to receive "loyalty points" for each stay.Some weeks ago, I completed a stay, but the points were never credited to my account.I've tried reaching out to the location by phone, 3 times, during regular business hours, but the calls were simply unanswered.I've tried their web contact form, twice, one week apart, and simply never received a reply.Likewise, messages on ******** and ******* went unanswered.I have a receipt for my stay - a very routine one just as I've done dozens of times before, and I'm simply trying to get in touch with someone to get those points credited.I've attached a copy of my receipt (which indicates the charges were paid), and information on the loyalty program and procedures can be readily found on their website.Thanks for any help you can provide.Business Response
Date: 05/22/2024
The missing stay has been added to the account.
Initial Complaint
Date:05/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Booked a park and fly for *********** confirmation ******** Under *************************************** and cannot get a refund. Confirmation ********. The park and fly was booked under said name for September 13 through 15th of this year. When we call them to cancel they cannot fine our reservation.Business Response
Date: 05/21/2024
Hello,
PNF reservations started with a number and had 4 letters after it. The Parking Spot reservations are 9 digits long. Can you please check your credit card statement and let us know what the transaction description says? BBB allows only 2 responses so you may need to contact our team directly so we can look into this further. The email is ****************************************
Initial Complaint
Date:05/17/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Sales tax being charged is about double NJ State Tax rate (*****%). Multiple attempts for an explanation via various contact methods (phone, email, ********* Instagram) have gone ignored. Tax on the October 2023 invoice should have been $5.61, not $13.41 and tax on the May 2024 invoice should have been $7.02 not $16.77. Overcharge is $17.55.Business Response
Date: 05/20/2024
Hi,
The city of PHL charges 22.5% for parking tax.
********************************************************************************************************************************
Customer Answer
Date: 05/21/2024
Complaint: 21725562
I am rejecting this response because:I was not parked at PHL, I was parked at EWR. If you reviewed the documents that I included with the complaint you would know this.
Sincerely,
*****************Business Response
Date: 05/21/2024
Here's a link we found with a quick ****** search - **************************************
You can see that EWR has parking tax of 15%, which is what we implement.
Customer Answer
Date: 05/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Better communication/explanation on the part of the business would have eliminated the need for this complaint to have been filed in the first place.
Thank you for the assistance.
Sincerely,
*****************Initial Complaint
Date:05/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The business changed from ********** to the parking spot. I have been parking there with frequency for about 15 years. I did not get notification that the business was changing and couldn't transition my account. I had multiple free days from all of my parking. I have parked there many times this year. I have email record of my stays. The local team refuses to help me and after 5 emails to their ******************************** with zero attempt for resolution, I have no choice than to reach out.Business Response
Date: 05/08/2024
Hi *****,
We are showing that ******, our ***** Services Supervisor, has been in contact with you. She will be the best person to be in communication with to get your account set up. She sent you a message on Monday at 10:25am that you have not responded to.
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