Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I be having problems the vehicle and the dealer told me I have a warranty for the car and every mechanic I went to they said they dont cover it and I try to return it and they say they wont do anything about it

  

  Business Response

  Date: 05/14/2025

  Dear Mr. *********************** you for reaching out regarding your concerns with your vehicle and associated warranty coverage. I appreciate the opportunity to address your situation.
  
  After reviewing your account, I see that you purchased your vehicle from ********************** a little over a year ago. At that time, you were provided with a 30-Day Warranty/1000 miles, as well as an extended service contract at no additional cost through ************************** Warranty,which covers the vehicle for 24 months or ****** miles. You were also given a written warranty contract that explains the coverage details, claims process,deductibles, and other important information.
  
  I understand that you have experienced some mechanical issues with the vehicle. Given that you have driven the vehicle for over ****** miles, its important to note that the warranty will cover claims only if the issues are related to covered items, and if you have maintained the vehicle as required.However, upon reviewing the warranty portal, I did not find any claims submitted by you or any mechanic, which suggests that either the repair shop did not work with the warranty or the issues may not be covered. 
  
  As the finance company, our responsibility is to provide you with the loan for the vehicle, and we are not able to cover maintenance or repairs.I recommend contacting your warranty company directly or reaching out to the dealer for a copy of your service contract if you no longer have it.
  
  If you are considering surrendering the vehicle voluntarily,please give us a call at ************. We can provide you with information about the collection process and clarify that returning the vehicle does not void your contract or financial obligations.
  
  Should you have any further questions or need assistance, please do not hesitate to reach out.
  
  Thank you,
  
  Zury Rivera  

• Initial Complaint

  Date:05/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  recently reviewed my credit report and noticed an inaccurate and invalid account reported by ********************** Bond. This account is not valid, and its presence on my report is a violation of the Fair Credit Reporting Act (FCRA).Under the ****, all reported accounts must be accurate, verifiable, and legally collectible. This account does not meet these standards, and I am requesting its immediate removal. I have not received proper validation of this debt, and without sufficient proof, it should not be reported.I am formally disputing this entry and requesting that it be deleted from my credit report. If the furnisher cannot verify the accuracy and legitimacy of the account, it must be removed in compliance with federal law.

  

  Business Response

  Date: 05/12/2025

  Dear Mr. ******************** you for your recent complaint to the Better Business Bureau regarding the account reported by ********************** Bond and Investment Corporation.We appreciate the opportunity to address your concerns and provide clarification regarding your account.
  
  Upon reviewing your records, we found that you purchased a vehicle from ***************** Corporation on January 11, 2021, with financing provided by our company. Unfortunately, the vehicle was involved in an accident, and your insurance claim was denied. As a result, we followed the necessary legal procedures and sold the vehicle at auction on March 13, 2024.
  
  During a conversation with our collections department, you indicated that you did not wish to reclaim the vehicle due to the repair costs exceeding its value, and you expressed your intent to continue making payments.However, we have not received any further payments from you since that discussion.
  
  As stipulated in your retail installment contract, you remain responsible for the outstanding balance on your account, including any applicable late fees and interest. We understand that this situation may be frustrating, and we are here to assist you in resolving any questions or concerns you may have.
  
  If you would like to discuss your account further or request copies of any legal documents you signed, please do not hesitate to contact our collections department at ************. We are committed to working with you to find a resolution.
  
  Thank you for your attention to this matter, and we look forward to your response.
  
  Sincerely,
  
  Zury Rivera  

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a car in 2019 and it broke down the engine went out I didnt want the car i told them where the car was and now im being threatened with garnishment

  

  Business Response

  Date: 04/23/2025

  OVERLAND BOND & INVESTMENTS CORPORATION
  04/23/2025
  
  ****** ****  
  *******, IL 60613
  
  Dear Ms. ****************** you for reaching out to us regarding your concerns about the notice of wage garnishment following the voluntary surrender of your vehicle.We appreciate the opportunity to address your situation and clarify our position.
  
  After reviewing our records, we confirmed that you purchased a vehicle on April 1, 2017. Unfortunately, after the vehicle accident, the car was left at a body shop, and while you provided us with the shop's information on December 3, 2018, there were outstanding fees owed to that shop that you were responsible for covering. 
  
  Its important to understand that a voluntary surrender does not negate your obligations under the loan agreement. As a lender, we are required to uphold the terms of the contract, and this includes any remaining balance owed on the loan. While returning the vehicle may minimize our ability to recover the unit and sell it at auction, you remain responsible for any outstanding fees related to the vehicle and the loan.
  
  This is the reason behind the notice of garnishment. We are following standard legal procedures to collect the amounts owed. If you have any further questions about the garnishment process or your account, I encourage you to reach out to our collections department at ************. They are equipped to assist you with any inquiries you may have.
  
  We hope this explanation helps clarify your situation and the reasons for our actions. 
  
  Thank you for your understanding.
  
  Sincerely,
  
  **** ******  
  President  

• Initial Complaint

  Date:02/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a vehicle that was a lemon it was purchased at an auction for ***** sold it to me for ****** the car is not working they won't repaired car or give me my money back they threatening to garnish my wages.

  

  Business Response

  Date: 02/19/2025

  Dear Ms. ******* *********,
  
  I hope this message finds you well. I am sorry to hear that you are experiencing mechanical issues with your vehicle. As I mentioned previously, every vehicle undergoes a thorough safety and mechanical pre-sale inspection. While we strive to ensure that all our used vehicles meet high standards, we understand that unexpected issues can arise.
  
  I'd like to remind you that with your purchase, you received a 30-day/1,000-mile warranty at no additional cost. Additionally, you had the option to opt into an extended warranty for added peace of mind after our warranty period concluded.
  
  If you opted out of the extended warranty and are now facing significant mechanical issues, please dont hesitate to reach out to our service department. We can inspect your vehicle to determine if the issues are covered under your warranty, or we can explore other options available to you if your warranty has expired.
  
  To schedule a complimentary inspection, please call our service department at ************. We are here to assist you and want to ensure your vehicle is running smoothly.
  
  Thank you for your understanding, and we look forward to helping you resolve this matter.
  
  Best regards,
  
  **** ******

  President 

• Initial Complaint

  Date:06/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with overland bond, I do not have a contract with overland bond. In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681 Overland bond has violated my rights.15 U.S.C 1681 section 602 A. States I have the right to privacy.15 U.S.C 1681 Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions 15 U.S.C 1681c. (a)(5) Section States: no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.15 U.S.C. 16815-2 (A)(1) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

  

  Business Response

  Date: 10/24/2024

  Dear *** *********,

   

  Re: Response to BBB Case #********

   

  I am writing to address your recent complaint filed with the Better Business Bureau regarding your financing experience with Overland Bond & Investment Corporation. I appreciate you bringing your concerns to our attention, and I would like to clarify the situation surrounding your vehicle purchase and subsequent repossession.

   

  On October 31, 2023, you purchased a vehicle through ****************** which was financed by our company under account number ******. As per the terms of your financing agreement, your first contractual payment was due on January 28, 2024. Unfortunately, we did not receive this payment, which placed your account in default.

   

  In accordance with our policies and the terms of your agreement, we initiated a repossession order on February 13, 2024. The vehicle was subsequently secured by a repossession agency located in **************. Following this, a Notice of Sale was sent to you on February 16, 2024, providing you with a 21-day notice period before the vehicle would be made available for sale after March 12, 2024.

   

  I understand that the situation surrounding repossession can be distressing, and I want to assure you that the loan was approved in line with our standard procedures. This action has been reported to the credit bureaus, and it is reflected on your credit report.

   

  If you require copies of the contract you signed at the time of your vehicle purchase or any other documentation related to your account, please do not hesitate to reach out. We would be more than happy to forward these documents to your email.

   

  Additionally, I recommend contacting ********** to dispute the information on your credit report if you believe there has been an error. Its important for your financial health to ensure that your credit history accurately reflects your situation. Given that ***************** has opted to purchase the repossession, this account will not be sent out for collection, which should provide some peace of mind.

   

  Should you have any further questions or if you wish to discuss this matter in more detail, please feel free to contact me directly at *****************************. I am here to assist you in any way I can.

   

  Sincerely,

   

  **** ******  

  President  

  Overland Bond & Investment Corporation     

• Initial Complaint

  Date:01/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A finance company is trying to collect money for a vehicle which was already returned to them.

  

  Business Response

  Date: 02/05/2024

  The customer entered into a contact with ********************** Bond and Investment Corp, the customer voluntarily surrendered the vehicle, and the vehicle was sold at auction, as per the terms of the contract the customer is held responsible for the deficiency balance. This is the net difference between the amount the customer owed and the amount the creditor sold the collateral that secured the loan. 

  Customer Answer

  Date: 02/05/2024

   
  Complaint: 21188296
  
  I am rejecting this response because: The Business is trying to collect an amount that is close to the value of the original contract and not only a portion as they are claiming. I do not agree to this being a ********** or truthful on their behalf as the amount they are attempting to collect reflects.
  Sincerely,
  
  *************************

  

  Business Response

  Date: 10/24/2024

  Dear Mr. *******  

   

  On regards to your complaint about Overland Bond & Investment Corporation, Case #********. We appreciate the opportunity to address your complaint and provide clarity on the situation.

   

  I understand that you purchased your vehicle on July 26, 2018, and that you were faced with financial difficulties leading to the decision to voluntarily surrender the vehicle on March 7, 2019. It is unfortunate when financial challenges arise, and we empathize with your situation. Our goal is to work with customers during difficult times, and I appreciate you taking the time to communicate with our collections department regarding your circumstances.

   

  As you were informed by our representative, a voluntary surrender is a process that allows a borrower to return a vehicle when they are unable to maintain payments. This process requires a thorough understanding of your obligations under the retail installment contract you signed at the time of purchase. I want to assure you that our team is committed to ensuring that all our customers are fully informed about their responsibilities and the implications of such actions.

   

  Following the voluntary surrender, a Notice of Sale was sent on March 11, 2024, in compliance with legal requirements. This letter is a standard part of the process, designed to inform you about the sale of the vehicle and potential outstanding balances. I understand that you expressed frustration regarding the repossession and your belief that you should not be held liable for the loan, particularly since you indicated that the vehicle was purchased for your roommate. However, as per the terms of the retail installment contract, the responsibility for the loan remains with the borrower, regardless of the circumstances surrounding the use of the vehicle.

   

  I want to emphasize that our policies are in place to ensure fairness and transparency in our operations. Unfortunately, the notion that a vehicle can be returned without any financial ramifications is not something we can accommodate. Our aim is to support our customers in understanding the financial commitments they are making and the potential consequences of defaulting on those agreements.

   

  If you have any further questions or would like to discuss this matter in more detail, please do not hesitate to reach out to our management team department at ************. We are here to assist you and provide any additional clarification you may need.

   

  Thank you for your understanding, and we appreciate your patience as we navigate this situation together.

   

  Sincerely,  

   

  **** ******

  President

  Overland Bond  & Investment Corp.

• Initial Complaint

  Date:06/13/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 5,2023 I made the final payment on my car and was told I would receive a final payment email to sign & the title for my car would be sent to the dealership it was purchased from! After a week I realized I had not received the final payment email, so I call Overland Bond!!! Today is **** 13,2023 and I have yet to receive anything after several calls to this company!!!!

  

  Business Response

  Date: 10/24/2024

  Dear *** ****,

   

  I hope this letter finds you well. My name is **** ******, and I am the new President of Overland Bond and Investment Corporation. I am reaching out to personally address your concerns regarding your complaint filed with the Better Business Bureau, Case # ********.

   

  First and foremost, I want to take a moment to express my gratitude for your excellent payment history with us. Your trust and commitment to our services are greatly appreciated, and we value the relationship we have built with you.

   

  I sincerely apologize for the delays you experienced in receiving the final document and title to your vehicle. The challenges we faced during that time were largely due to our entire finance company operating remotely, which inadvertently caused delays in several departments, including the one responsible for processing your documents. While this explanation offers some context, it does not excuse the lack of communication you experienced from our team, and for that, I am truly sorry.

   

  Please rest assured that we are diligently working to resolve these issues and improve our communication processes moving forward. Customer satisfaction is our top priority, and we are committed to learning from this experience to prevent similar situations in the future.

   

  If there is anything further, I can assist you with, or if you have more questions or concerns, please do not hesitate to reach out to me directly at ***************************. I am here to help and will ensure that your needs are addressed promptly.

   

  Thank you for your understanding and patience as we work to enhance our services. We genuinely appreciate your business.

   

  Warm regards,

   

  **** ******  

  President  

  Overland Bond and Investment Corporation   

  Customer Answer

  Date: 10/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Todtanisha Pike

• Initial Complaint

  Date:05/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  If you have credit issues, do not go to them, find somewhere else to purchase your vehicle. The finance team is horrible and disorganized. Paid off a car within the time frame of 36 months, never received a call about the title. When I inquired I was told it takes at least 30 days to get the title or notification that it is ready. Completely understandable except it had now been 90 days and when I called I got the run around. One guy named ****** called me back in an attempt to resolve the matter and then told me "ma'am you're the one who called the finance ****** When I said no, I called customer service and requested a manager who is over the title department. He said "Well whatever, I don't have time for this. " and then hung up on me. Very unprofessional and unproductive. It should not be this difficult to get a title of car that has been paid off. Then I was told my car might stop working because of the gps they installed. Just stay away from them and overland bond.

  

  Business Response

  Date: 10/24/2024

  Dear Ms. ******************* hope this message finds you well. My name is **** ******, and I have recently taken on the role of President at Overland Bond and Investment Corporation. I am reaching out to you regarding your complaint filed with the Better Business Bureau (Case # ********). First and foremost, I would like to express my gratitude for your excellent payment history and for being a valued customer of our company.
  
  I am truly sorry to hear about your negative experience, and I appreciate you bringing this matter to our attention. It is always our goal to provide exceptional service to our customers, and I am surprised and disappointed to learn that we fell short in your case. I assure you that your feedback is taken very seriously, and I will personally investigate the circumstances that led to your dissatisfaction.
  
  Upon reviewing your account, I noted that your last payment was received on February 10, 2023, and I understand that there was a significant delay in processing your title, which was not completed until April 26, 2023. I recognize that this delay, compounded by the challenges posed by remote work during that period, led to a frustrating experience for you. While we have since addressed many of the operational issues that contributed to these delays, I acknowledge that this does not excuse the lack of timely communication from our team.
  
  Regarding the *** unit, I appreciate your perspective on how our recommendations were conveyed. It is important to us that our team communicates clearly and respectfully, and your feedback will be invaluable in guiding our training efforts moving forward. We strive to ensure that all customer interactions are handled with the utmost care and professionalism.
  
  Once again, I sincerely apologize for the inconvenience you experienced, and I would like to assure you that we are committed to improving our services. Your satisfaction is of the utmost importance to us, and I genuinely hope that we can earn your trust and business again in the future.
  
  If you would like to discuss this matter further, please do not hesitate to reach out to me directly at *****************************. I would be more than happy to assist you.
  
  Thank you for your understanding and for giving us the opportunity to address your concerns.
  
  Warm regards,
  
  Zury Rivera  
  President  
  Overland Bond and Investment Corporation
  

  Customer Answer

  Date: 10/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:02/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi myself *******************************, as well as my mother *************************** has a contract with Overland bond who financed are jeep that we had ever since we have made payments, none of these payments were reported to the credit bureau ever since last year when we purchased a vehicle here it is now going into March, and nothing was still reported to the credit bureau about the payments made I would greatly appreciate it at the payments be made to the credit bureau immediately, stating that the payments were made because now that payments were not made, and not posted on our credit. It is dropping her credit because its not showing that we are paying anything so please corrected issue and put that we have made payments monthly on time.

  

  Business Response

  Date: 10/29/2024

  Dear *** ********,

  My name is **** ******, and I am the newly appointed President of Overland Bond and Investment Corporation. I am reaching out to personally address your complaint registered with the Better Business Bureau (BBB) regarding the reporting of your payment history to credit bureaus.

  First and foremost, I want to thank you for bringing your concerns to our attention. We take such matters seriously, and I have personally reviewed your account to understand the situation better.

  Upon examining the details of your account, I found that on September 24, 2022, you and *** ***** P. ******** purchased a used vehicle through our finance company. From the initiation of your loan, we have consistently reported your payment history to ********** as per our obligations.

  Unfortunately, I noted that after the accident involving your vehicle, there were complications concerning your insurance coverage and your insurance did not cover the full amount. As a result, the unpaid balance on your loan was reported to ********** as a charge-off. This status reflects the difficulty in collecting the remaining balance following the accident, despite our ongoing reporting of your payments each month prior to that point.

  If you believe there are discrepancies or inaccuracies in the information reported on your credit report, I strongly recommend that you reach out directly to **********. They are equipped to assist you in reviewing your credit report and addressing any concerns you may have regarding the accuracy of the information listed.

  Additionally, if you require further clarification or assistance regarding your account, please do not hesitate to contact our management team at ************. We are here to help and want to ensure that your concerns are addressed thoroughly.

  Thank you for your understanding. We appreciate your patience as we work through this matter together.

  Warm regards,

  **** ******  

  President  

  Overland Bond and Investment Corporation

• Initial Complaint

  Date:01/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Very rude over paid for a car and insurance they scam me for a car hassle and threatening me over and over again.

  

  Business Response

  Date: 10/24/2024

  Dear Mr. ************** am writing to address your complaint filed with the Better Business Bureau regarding your experience with Overland Bond and Investment Corporation, referenced as Case #********. I want to take this opportunity to clarify some misconceptions and address your concerns directly.
  
  Firstly, I want to express my sincere apologies for any frustration or disappointment you may have experienced. It is never our intention for our clients to feel misled or dissatisfied with our services.
  
  I would like to clarify that Overland Bond and Investment Corporation operates as a sub-prime lender, specializing in financing for individuals who may have limited or no credit history or those looking to rebuild their credit. We do not sell vehicles ourselves; instead, we partner with ***************** Corporation to help our customers secure financing for their vehicle purchases.
  
  Regarding your inquiry about vehicle prices and insurance, I understand that these aspects can be confusing. As a lender, it is standard practice for us to require full coverage insurance on financed vehicles to protect both the borrower and our investment. However, we also offer an alternative for our customers: the option to obtain liability insurance coupled with our $24.00 weekly Collateral Protection plan, which may provide a more affordable solution for some clients.
  
  On April 23, 2022, you purchased a used vehicle through ***********************, and we were pleased to assist you with the financing for that purchase. We strive to offer competitive rates within the *********** area, particularly for sub-prime lending.
  
  I also want to address your concerns regarding our collection staff. It is concerning to hear that you felt our team was rude during your interactions. We take pride in providing excellent customer service, and I assure you that we will investigate this matter further to ensure that all our staff members adhere to our standards of professionalism and respect.
  
  Your feedback is invaluable to us as we continuously seek to improve our services and customer experience.
  
  Thank you for bringing your concerns to our attention.
  
  Sincerely,
  
  Zury Rivera  
  President  
  Overland Bond and Investment Corporation