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Overland Bond & Investment Corporation
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 12 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/27/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below.OVERLND BOND ACCT #: ********** BAL. $10,384.00 Under the Fair Credit Reporting Act, 15 U.S.C. ****g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

    Business Response

    Date: 10/24/2024

    Dear *** ******,
     
    My name is **** ******, and I recently assumed the role of President at Overland Bond and Investment Corporation. I am reaching out regarding your complaint filed with the Better Business Bureau, Case #********.
     
    Upon reviewing your case, I noted that your loan was provided on August 30, 2019, and subsequently transferred to legal on May 17, 2021. I understand that this transition can often lead to frustration, especially when it comes to accessing pertinent documentation related to your account.
     
    I also recognize that you have previously filed a complaint, Case #********, regarding the same account. In that response, I provided an overview of your account status and the actions taken. I want to ensure that you have all the necessary information and support during this process.
     
    To assist you further, I would like to direct you to the law firm that is currently handling your account. They will be able to provide you with any copies of documentation you may need and address any specific inquiries you might have. Please feel free to reach out to me directly at *********************, I would be more than happy to facilitate a connection with the legal team and ensure that your concerns are addressed promptly.
     
    Please do not hesitate to contact me should you have any further questions or require additional support.
     
    Warm regards,
     
    **** ******  
    President  
    Overland Bond and Investment Corporation  

  • Initial Complaint

    Date:07/26/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below.OVERLND BOND ACCT #: ********* *BAL. $11,197.00 Under the Fair Credit Reporting Act, 15 U.S.C. ****g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

    Business Response

    Date: 10/24/2024

    Dear *** ********,
     
    I hope this letter finds you well. My name is **** ******, and I recently assumed the role of President at Overland Bond and Investment Corporation. I am writing in response to your complaint filed with the Better Business Bureau, Case #********.
     
    First and foremost, I want to express my sincere apologies for any distress or frustration you have experienced regarding your loan account with us. I understand how important this matter is to you, and I appreciate your patience as we work to address your concerns.
     
    Upon reviewing the details of your account, I noted that your loan, originally provided on February 22, 2016, was transferred to our legal department on January 24, 2018. Additionally, I saw that you have raised several disputes concerning inaccurate information dating back to May 18, 2021. I recognize that this situation is understandably concerning, and I want to ensure that we resolve it to your satisfaction.
     
    To assist you further, I would like to verify whether you have received the documents you requested. It is important to us that you have all the necessary information regarding your account. If you have not received these documents or if there are any other outstanding issues, please do not hesitate to contact me directly. You can reach me at **********************. I will gladly coordinate with our legal team to ensure you receive copies of any requested documents and address any other concerns you may have.
     
    At Overland Bond and Investment Corporation, we are committed to providing excellent customer service and support. Your feedback is invaluable in helping us improve our processes and ensure a positive experience for all our clients.
     
    Thank you for bringing this matter to our attention, and I look forward to speaking with you soon.
     
    Warm regards,
     
    **** ******  
    President  
    Overland Bond and Investment Corporation     

Overland Bond & Investment Corporation is BBB Accredited.

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