Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below.OVERLND BOND ACCT #: ********** BAL. $10,384.00 Under the Fair Credit Reporting Act, 15 U.S.C. ****g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

  

  Business Response

  Date: 10/24/2024

  Dear *** ******,

   

  My name is **** ******, and I recently assumed the role of President at Overland Bond and Investment Corporation. I am reaching out regarding your complaint filed with the Better Business Bureau, Case #********.

   

  Upon reviewing your case, I noted that your loan was provided on August 30, 2019, and subsequently transferred to legal on May 17, 2021. I understand that this transition can often lead to frustration, especially when it comes to accessing pertinent documentation related to your account.

   

  I also recognize that you have previously filed a complaint, Case #********, regarding the same account. In that response, I provided an overview of your account status and the actions taken. I want to ensure that you have all the necessary information and support during this process.

   

  To assist you further, I would like to direct you to the law firm that is currently handling your account. They will be able to provide you with any copies of documentation you may need and address any specific inquiries you might have. Please feel free to reach out to me directly at *********************, I would be more than happy to facilitate a connection with the legal team and ensure that your concerns are addressed promptly.

   

  Please do not hesitate to contact me should you have any further questions or require additional support.

   

  Warm regards,

   

  **** ******  

  President  

  Overland Bond and Investment Corporation  

• Initial Complaint

  Date:07/26/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below.OVERLND BOND ACCT #: ********* *BAL. $11,197.00 Under the Fair Credit Reporting Act, 15 U.S.C. ****g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

  

  Business Response

  Date: 10/24/2024

  Dear *** ********,

   

  I hope this letter finds you well. My name is **** ******, and I recently assumed the role of President at Overland Bond and Investment Corporation. I am writing in response to your complaint filed with the Better Business Bureau, Case #********.

   

  First and foremost, I want to express my sincere apologies for any distress or frustration you have experienced regarding your loan account with us. I understand how important this matter is to you, and I appreciate your patience as we work to address your concerns.

   

  Upon reviewing the details of your account, I noted that your loan, originally provided on February 22, 2016, was transferred to our legal department on January 24, 2018. Additionally, I saw that you have raised several disputes concerning inaccurate information dating back to May 18, 2021. I recognize that this situation is understandably concerning, and I want to ensure that we resolve it to your satisfaction.

   

  To assist you further, I would like to verify whether you have received the documents you requested. It is important to us that you have all the necessary information regarding your account. If you have not received these documents or if there are any other outstanding issues, please do not hesitate to contact me directly. You can reach me at **********************. I will gladly coordinate with our legal team to ensure you receive copies of any requested documents and address any other concerns you may have.

   

  At Overland Bond and Investment Corporation, we are committed to providing excellent customer service and support. Your feedback is invaluable in helping us improve our processes and ensure a positive experience for all our clients.

   

  Thank you for bringing this matter to our attention, and I look forward to speaking with you soon.

   

  Warm regards,

   

  **** ******  

  President  

  Overland Bond and Investment Corporation     

• Initial Complaint

  Date:07/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought a vehicle with ***** miles on it and only had it for 8 months before the car mess up on me twice within the 8 months time frame this time the motor went out on it on my way to work I told them I didn't want the vehicle that I want another one because I drive to far to be dealing with a non reliable car they said that they need to service the car but ****** the manager call me ask me where my vehicle was at 0n the 19th of July when I've been calling leaving messages for them to pick the car up since the 11th so they can see that the vehicle motor is gone and put me in another one which they haven't took care of yet in results of me being out of work for going on 3weeks now I ask them at this point I dnt want I want to give it back and that was told to ****** on the 19 when he finally got back with me we he heard that I didn't want it I just want another vehicle he told me that that's not how it work I said I feel it not reliable for me to drive to work it's the second time the car broke down on me in 8 months I ask to either be put in another vehicle or ket out of my contract where I can go somewhere else to purchase a vehicle I just want to get out of the contract and simply go else where if they dnt want to put me in another vehicle I didn't purchase a extended warranty because I figured I had time considering the car only had ***** miles on regardless of that I put **** down on a car I pay 506 a month for a car i was never late on payment car just fell 3 payment behind because the car been down and I refused to pay for a car that not in running condition in which I only had fir 8 months and it broke down on me twice in 8 months I pay 506 a month tor a reliable vehicle not a lemon

  

  Business Response

  Date: 10/24/2024

  Dear Better Business Bureau and Mr. **************************** name is **** ******, and I am the President of Overland Bond and Investment Corporation. I am writing in response to the complaint filed by Mr. ******* D. ***** regarding his purchase of a used vehicle financed through our company on October 26, 2021.  
  
  First and foremost, I want to express our sincere apologies for any distress Mr. ***** has experienced regarding his vehicle.
  
  To summarize the situation: Mr. ***** purchased a used vehicle with a 30-day warranty provided by the dealer. At the time of the sale, the dealer encouraged Mr. ***** to consider an extended warranty for additional coverage against potential mechanical issues, which he ultimately chose to decline. Unfortunately, after eight months of ownership, Mr. ***** began to experience mechanical problems with the vehicle and expressed his desire to swap it for another unit.  
  
  As a financing company, our role is to provide loans to customers for vehicles they select. We do not sell vehicles, and we cannot dictate to the dealer the terms of a sale or facilitate a swap of collateral, particularly after the expiration of the warranty period. The purchase of a vehicle, especially a used one, inherently carries risks of mechanical failure, and it is standard practice in the industry to recommend extended warranties to mitigate these risks.  
  
  While I understand that unexpected repairs can be burdensome, I want to clarify that it is not the lender's responsibility to cover maintenance or repair costs for a vehicle post-sale. We have a hardship department in place to assist customers who may be facing financial difficulties, but choosing not to fulfill one's financial obligations is not a viable solution.  
  
  We appreciate Mr. ******* business and are committed to assisting him with any financial concerns he may have regarding his loan. I encourage Mr. ***** to reach out directly to our customer service team or our hardship department to discuss his situation further. We are here to work with him to find a reasonable path forward.  
  
  Should you need any additional information or clarification, please do not hesitate to contact me directly.  
  
  Sincerely,  
  
  Zury Rivera  
  President  
  Overland Bond and Investment Corporation

  Customer Answer

  Date: 10/27/2024

   
  Complaint: 17620701
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *****