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Business Profile

Bank

BMO Bank N.A.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for BMO Bank N.A.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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BMO Bank N.A. has 969 locations, listed below.

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    Customer Review Ratings

    1.03

    Average of 437 Customer Reviews

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    Review Details

    • Christopher N

      Date: 11/22/2024

      I made a payment to my wife's account using bill pay and I haven't been **** to access my account since they "locked" it due to fraud prevention. I called and went into the branch many times and they originally said 3-7 business days for this "lock" to get "unlocked" today was 8th business day and I went into this branch and now they are telling me ***** business days. I can't even go into my own account to look up my balances. I can't even cancel the bill payment nor I can deposit any checks into my OWN account. I am telling them that was me that scheduled the bill payment but I am not sure why it would take them this long? *** is just SLOW at taking care of business. I am ready to switch banks after this whole BS. I am telling them its not "fraud" yet they have my account locked where I can't even look up what payments have gone out via auto pay and can't even log in. I can see them putting a hold on the bill payment but my whole account is a JOKE.  

    • JO S

      Date: 11/21/2024

      ******** is a nightmare of an institution so do not do business with them! I made the mistake of opening a credit card with them. The first month I called in to make a payment and the incompetent agent processed it for $400 instead of the amount I requested, $100. I had to call in again to ask for a refund and they did send the $300 but they posted this refund as A PURCHASE! I got the credit card because they offered a promotion of 12-months 0% interest to begin with. They have been charging me interest rate ON THEIR MISTAKE and now they refuse to credit my account for the interest charges. I've called 3 times; 2 agents hung up on me; one refused to transfer me to a supervisor and has had me on the phone for over 20 minutes. They are a trashy business and have the worst customer service I've ever experienced. I wouldn't be surprised if this is how they usually operate: make an overpayment on customer's accounts so that they end up paying the interest rates on what they post a supposed purchased.  

    • Robert A

      Date: 11/19/2024

      On 11/19/2024 I tried to use the *** machine at the ******************************. I do not use an *** machine often. I insert my card and enter all the data and I get a message ERROR. OK maybe I did something wrong so I try again. And again I get an error. I try several times. Then I park and go in the branch The closest lady was didn't seem to be helping anyone and as I approached her she says Im not here - I cant help you". WHAT? So I go to the teller line. One teller - no other customers and I get "I'm doing drive up". This looks like a teller line and I'm, the only inline. Finally she sense I was getting PO'd and she tells me the ***s don't work. Now you wasted a lot of my time, treated like a piece of dirt. when all I needed was some information. I traveled to another *** branch and the **** worked just fine. Would it been so hard to put s sign on the *** saying it is OUT OF ORDER. Being that the banking industry is what it is today I begin the wonder how safe is my accounts are. I have been a long time customer with *** and now I find it hard to recommend their serves to anyone. The banking industry isn't like it used to be that's for sure. Maybe I should just stuff my mattress.  

    • Nicholas B

      Date: 11/14/2024

      I am switching banks from *** to another bank because *** nicks my active account with an active account and when I need a bank statements immediately I am told I need to wait 48 hours to 96 hours and required to have four days of hotel, because I'm in the middle of buying and transferring. Ammo literally cost me $500-$1000 worth of hotel stays because they can't get their s*** fixed. Part is, I am told that I cannot get electronic confirmations and emails of my statements and only paper copies and that they can mail them in only. After trying to resolve this for a couple days I keep getting runaround and even told to go to the bank and nothing gets done as of today I'm transferring all funds to different bank accounts and requesting every friend and family to transfer from ***. How do you have a bank and you can't access bank statements. Because of the urgency, BMO is not in a rush to get any of my s*** done and was like well IT will get it done when IT gets it done and its not a clear guarantee. Well I guess me and my money no longer need a guarantee and *** investment or anything in that branch that's Canadian run in Canadian and its not American.

    • Edwin G

      Date: 11/08/2024

      Worst bank ever , they lie to me when I return my truck because couldn't pay anymore, they said if I return the truck the loan was close, after they take the truck they lawsuit my company for the total amount even know they took the truck back to them !! So they steal the truck since I have to paid the full amount and not having the truck ??! Or how u call this ? anyway we getting a lawyer to deal with this but don't fall On this ****** they lie and play with you and your money stay away !!!! They rude as ** ! Unprofessional personal ! And the worst think you can do its trust on them ! please don't trust this people they fake and lie to get as much money they can !  

    • Christy B

      Date: 11/07/2024

      The amount of times *** had issues with this company astounds me. *** had to get new cards because they cancel them on me. I've called ahead to tell them I'm going on a trip and they still put a hold on my card when I travel. They take random $3 amounts and I have to ask them where they came from before they stop. I just recently got a loan of $2000 from another company in order to do emergency repairs on my house after my hot water heater broke, they are holding the check for 2 weeks because I normally don't deposit checks and they suspected me of fraud. **************. 

    • Julian C

      Date: 11/07/2024

      I had to give it a one star review because that's the only way to get past that portion of the review, but I would've gave it a negative five star review. I recently received a settlement for a horrible injury at my job and got a money market account at BMO ********************** bank in ******, *******. The teller, ****** *******, who assisted me said it would be better for the large sum I received. I just wanted a savings account. What he neglected to tell me was that they only allow you to move your own money size times a month, afterwards you receive a fifteen dollar transaction limit fee each time. I was charged forty-five times, maybe more because I couldn't check my account history online that far back. I contacted *** solution/resolution center, which delegated everything to the branch I frequent and was told by the same man who convinced me to get this money market account, ****** *******, he definitely would've told me about these fees and isn't going to refund me anything. It took three days and countless hours trying to resolve this issue and I am sure I lost over twelve hundred dollars dealing with this atrocious company. Please do not make the same mistake. I have told everyone I work with and know not to deal with *** after this and I hope this gets to anyone thinking of banking with them.    

    • Scott D

      Date: 11/06/2024

      DO NOT borrow from this bank. They have had a payoff check and sent me a past due and had to make a payment they cannot send back for 30 days. You cannot talk to anyone there that knows anything about this. Should be a zero-star review.

    • Kristie B

      Date: 11/06/2024

      Small business owner who was with Bank of the West prior to the buy out. *** is a horrible bank. If you own a small business, I urge you to not bank with them. They have no concern for you or your company.

    • Hope H

      Date: 11/05/2024

      Horrible bank, horrible customer service, horrible policies do not open an account with them!!! The only reason I'm giving them one star is because I'm not allowed to do zero!  

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