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Business Profile

Bank

BMO Bank N.A.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for BMO Bank N.A.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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BMO Bank N.A. has 969 locations, listed below.

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    Customer Review Ratings

    1.03

    Average of 437 Customer Reviews

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    Review Details

    • Stephanie M

      Date: 01/04/2025

      They're a joke you make extra payment on a loan and then only get credited $300 instead of the thousand that you paid and then they try to say that it's because of late fees I've never been late on my loan and they can't tell me when it was late. Well never do business with him again

    • Michael C

      Date: 01/04/2025

      *** steals your money and locks your account. "Phone support" is an oxymoron, as they put you on eternal hold then disconnect. They tell you they're releasing their mystery hold, then hang up abruptly, then nothing changes.

    • Jackie M

      Date: 12/31/2024

      ********** ever! No communication and customer service is the worst ever. I was on hold for 45 minutes, and the agent was not fluent in English, which made it hard to resolve my issue. Finally, I had to ask for a resolution to help. I paid off the loan after the first payment and was charged a late fee on the first payment for being one day past the grace ******* I had no communication from the bank regarding the account number, address, etc. I had to track it down myself. Never again!

    • Cheryl S

      Date: 12/30/2024

      We obtained a loan and had them make bimonthly transfers from our other bank to apply to the loan. It was paid off early, and upon paying it off, we were assured no further transfers from our other bank would occur. However, the transfers did continue and our loan has been completely satisfied and now sits at a growing negative balance. When they were contacted, we were sent from one person to the next to the next, before being told there's nothing they can do, but the wrongly collected funds will be returned to us eventually. We believe this is unacceptable. They charged our other bank for an online transfer they shouldn't have, so I believe they should be able to return the money online with a simple reversal. It shouldn't take weeks to get our money back that they shouldn't have taken in the first place.   

    • Garnik H

      Date: 12/21/2024

      I have already made more than $6,000 in direct deposits within 60 days (the requirement was $4,000 in 90 days), but I still haven't received my bonus. I already called, spoke with three people, and even with the General Manager, but no one can help me. They opened cases for investigation, but I have not received any response yet. ********* you are LIARS AND SCAMMERS!!!! When responding to my review, please avoid using standard replies like 'Call this number, and we will help you! I have already called multiple times, spoken to several representatives, including the General Manager, and still haven't received any assistance. I need a concrete resolution, not another generic response.  

    • Erin L

      Date: 12/20/2024

      This bank is a joke, a teller made a $30,000 error on my account and it took a week and a half, 4 phone calls and a trip to my local branch just to find out what happened. Unfortunately they could not correct the issue on their part so I had to do the leg work and get a check issued(was originally a direct deposit, but due to the teller disputing the transaction they could not direct deposit again) I finally got the check, but of course there is a hold of 7-10 days on a large amount, so I'm still unable to pay bills, do any holiday shopping etc. No one ever calls back when they say they will, so I'm chasing people constantly and taking 1-2 hours away from work almost daily trying to resolve this. I was told all overdraft charges would be refunded, that is the very LEAST they could do. I'm running away as fast as I can as soon as I get this account straightened out.    

    • Suzanne G

      Date: 12/16/2024

      ******** is to be avoided. A purchase of a CD purchased in August 2024 is still not on the December monthly statement. An employee of the local ******** said that it would be on the statement when the quarterly interest was recorded. The August CD purchase is NOT on the December statement. ******** is not a reliable bank. If possible, I would rate it with minus stars. 

    • Kim S

      Date: 12/10/2024

      I had my vehicle Repossessed at 12 pm on Friday. I immediately called *** CSR who spoke broken English made me verify my identity and then told me they could not discuss my account I was told to go to a Bank Location to verify myself. I went in and they verified who me and said that I had to call the Repo number who transferred me and couldn't give me info on my vehicle. the Lady in the *** office she called and we spoke to another *** Repo Agent and I PAID OFF my (3.5K because they said I was 3 months behind because when i made a double payment they put it as 1 payment my payment was due on 7th they towed it on the 6th ) vehicle in which they then told me that they couldn't give me my vehicle until I paid the Tow Bill which was $595 and they couldn't give me the location or number until I had paid the Tow fee. This was all done prior to 3:15p They didn't tell me until 5p the city to where my vehicle was and that the location *************** closed at 4pm. So then Monday I call to where my vehicle was to be they then tell me I have to pay an additional $300 for storage and Tow and because they are busy I have to have an appointment to pick up my vehicle which they made the appointment for the next day at Tuesday. This company and the ************ company work together to make You pay the highest amount possible for them. On Top of all of this the *********** hours are 10am to 4pm M-F so they make their money by Repossessing on a Friday and not processing information for 2-3 business days and NO They were not Busy and *** needs to train their employees on how to take payments, knowledgeable of making payment plans and (Yes they sent me a notification in September and I made a payment of what they sent after speaking with a Rep) ***** 5 YRS Of making payments and 3mo left to pay off my vehicle I am beyond using your company in which at the last minute The Dealership had switched my Loan from the company who had already had me set up to *** NEVER AGAIN! SCAMMERS!!  

    • Heather S

      Date: 12/06/2024

      I have been a member of *** for over 20+ years, with recent customer service interactions I will be pulling my accounts. My husband is deployed and serving his 2nd tour for his country. Recently, I requested the service relief act with our financial intuitions and all but *** went above and beyond the ask. Their communication and act of support reflects they are not supportive of military members and their families. I understand the red tape but your competition shows they can remove barriers, BMO you do not.  

    • Christopher N

      Date: 11/22/2024

      I made a payment to my wife's account using bill pay and I haven't been **** to access my account since they "locked" it due to fraud prevention. I called and went into the branch many times and they originally said 3-7 business days for this "lock" to get "unlocked" today was 8th business day and I went into this branch and now they are telling me ***** business days. I can't even go into my own account to look up my balances. I can't even cancel the bill payment nor I can deposit any checks into my OWN account. I am telling them that was me that scheduled the bill payment but I am not sure why it would take them this long? *** is just SLOW at taking care of business. I am ready to switch banks after this whole BS. I am telling them its not "fraud" yet they have my account locked where I can't even look up what payments have gone out via auto pay and can't even log in. I can see them putting a hold on the bill payment but my whole account is a JOKE.  

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