Reviews
This profile includes reviews for The Federal Savings Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 243 Customer Reviews
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Review fromSean L.
Date: 11/04/2022
5 stars*************************** is truly an expert. Not only does he have an SME (specialized material expert) background in the mortgage banking industry; he is phenomenal with clients. ****** made my complicated deal easy to understand. Additionally, ****** was extremely courteous and responsive. Whenever I had a question or a bump in the road - ****** was there to explain it to me and provide me with a resolution. Compared to my experience with other mortgage bankers, he puts them in the dust! My last interaction with another mortgage banker told me I can only do between 10%-20% down (which I already knew is not true being a banker) and it was a world of difference working with ******. He explained to me all the scenarios between 3% down to paying cash in full. All in all, I would highly recommend ****** to everyone and without a question use him again. Thank you ****** for everything you have done. For the senior leaders reading this message, please make sure to recognize ****** and his team for their efforts. ****** is a gem and one-of-a-kind.Review fromBarbara C
Date: 11/01/2022
5 starsExcellent service and communication. Highly recommend this bank for any service needs. Start to finish process was flawless.Review fromCorey M
Date: 10/25/2022
1 starCorey M
Date: 10/25/2022
********* marketing practices and high pressure sales, especially towards what should be a protected group of citizens is absolutely despicable. Using the VA and terms like VA authorized dont make you the ************************ you just did your paper work and got approved as a VA lendercut ***************** cold calling people and trying to stealing there money.
The Federal Savings Bank
Date: 11/01/2022
Hi *****,We regret to hear you had a negative experience with us. We can add you to our do not call list. To complete this fully, please send your phone number via an email to us at: ********************************************* Thank you,Customer SupportReview fromDavid W
Date: 10/16/2022
5 starsGreat communication. Would use again. Delays were due to the VA process and mess *** by he VA Appraiser.Review fromNoel
Date: 10/13/2022
5 starsConsidering the magnitude of a transaction of this kind we couldnt be more happy or completely over the moon with ****** level of customer service and communication through the entire process. This includes his team as well. Thank you!!!!Review fromJames W
Date: 10/11/2022
5 starsVery professional and helpful throughout the entire process. Was quick and easy. Any questions were answered quickly. It was a pleasure to work with *********** and his team.Review fromMaureen G
Date: 10/02/2022
5 starsFrom the very first phone call, ************************* showed knowledge, experience and a willingness to help us accomplish our goals for a new mortgage. She answered my phone calls each time I called - answered all my questions and explained to me the progress of our loan application. Within one month after our application, because of her efforts, our loan was completed. Exceptional job - she is a definite asset to the Federal Savings Bank. I would recommend her highly.Review fromSilke Gardner
Date: 10/01/2022
5 starsExcellent **************** knowledgeable and doing business in a timely mannerReview fromJohnny J
Date: 10/01/2022
5 starsWonderful people to work with. Thanks ******* and your team for working with usReview fromTiffany P
Date: 10/01/2022
5 stars***** and his team were phenomenal. Kept the lines or communication open. Went over everything in great detail. They made the process as smooth as possible on there end. I couldn't have asked for a better team. I am extremely grateful my realtor suggested ***** for the process. Outstanding customer service!
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