Reviews

This profile includes reviews for Carfect's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Carfect has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Carfect

  3632 N Cicero Ave Chicago, IL 60641-3641

  
• 

  Carfect

  2629 N Cicero Ave Chicago, IL 60639-1717

  
• 

  Carfect

  4530 S Archer Ave Chicago, IL 60632-2917

  
• 

  Carfect

  5110 W Cermak Rd Chicago, IL 60804-2901

  
• 

  Carfect

  845 E Chicago St Elgin, IL 60120-6818

  

Review Details

• Review frommichelle c

  Date: 06/26/2025

  1 star
  I purchased a car i put almost 1500$ down when i took the car for a drive everything was fine until i got to Indiana the car didn’t start that same day i got it so i called in got it towed to the shop they fixed it then that next week the car start shaking bad especially when i get to the red light so i figured it was the tune up so i got that done also a oil change then i found out the air wasn’t working so i paid out my pocket and got it fixed then that next month the car start overheating I'm
  just so confused why things are happening when i only had the car for 2 months i want out my contract or my money back i work to hard to be played with a lemon in I’m
  never late on payment. 

• Review fromB.S M

  Date: 06/24/2025

  1 star
  I have never bought a car from a dealership and experience problems from day one. We all understand used cars come with problems, but to have an issue every couple of months is ridiculous. To have your customers take a picture and put a review before actually enjoying their car has to be fraud. I financed a vehicle from this place March of 2023 and when I first got the car I could hear issues with the muffler and catalytic converter and took advantage of the 30 day warranty which I asked them to look at the gas tank meter because it would read empty when it had gas and then gas when it was empty. They did the inspection and while doing the inspection had to drop the vehicle to the ground too hard because it ended up messing up something else under the car. They fixed some of the issues and sent me on my way. Since I got the car I have had to pay for a drive shaft, new control arms(which a mechanic said they started the work and then stopped) wheel alignment, flex pipe, transmission, alternator and then turn around the alternator has went out again less than a year. I have children, I work and this vehicle has been very unreliable. And lets not forget their customer service, the reviews aren't lying, their **** are very rude and I'm not sure if its a personal reason or that's just their personality.  

• Review fromShareena B

  Date: 06/03/2025

  1 star
  I purchase a car two weeks ago and 3 days for the ********* location. I am late on my payment by 3 days. I told the customer service guy and he didn't care and didn't want to help me. He flat out told me they can't do anything and I told him I was going to pay next week. He blind transfer me. So I hung up and called back. I got a lady and she was rude as well. She didn't offer no solutions or anything. She told me I can return the car and it will be a voluntary repo. Now I got to file bankrupt and other things. What a joke people take advantage those in needs. I should've just went to ******. I never had a car company that didn't want to work with there consumers or give them there MONEY BACK within 30 days.

• Review fromAshlee D

  Date: 04/28/2025

  1 star
  If I could I would give them no stars. Terrible customer service attitudes out this world even the managers. I brought a car from them in February 2023 had the car for 3 months and the engine light popped on they stated they could fix I took my car in they had it for a month and didn't fix the problem, so I went and got the vehicle because I have kids and have to work no form of transportation was not working for me. I paid out of pocket to get the issue fixed which was $900. Later on my husband went and got a vehicle from them as well. The second week he had the car he had to take it back because something was wrong with it well fast forward about 6 months of having the car the engine light popped on went and put it on the machine message came back stating that it was the transmission took the car to there people that fix the cars and they called us and said it need a thermostat but we knew that's not all it needed because it was jerking engine light popping on and off. Now they saying to bring it back in so they can look at. I am just over them I tried to give them the benefit of the doubt but it this point you just taking our money and not really giving a ****. I am looking into getting a lawyer to sue them.

• Review fromDerrick P

  Date: 03/16/2025

  1 star
  The basically just steal your information and use it for fraud.

• Review fromDominique S

  Date: 03/13/2025

  1 star
  This place is the worst the day I drove off in the first vehicle the sunroof would not close and it was negative temps outside. I had been at the showroom for hours and by the time I finished up they were closing I immediately called and the next day they had me come up there but attempted to say I broke the sunroof because I was not supposed to open it due to how cold it was outside. So they only gave me two cars I could pick from in the dark as I get off work at 430 and I made it there around 515 well the new car let me tell you all has been nothing but problems transmission failing and the shop that they have repairing it caused more problems. Now I have a vehicle Im paying for that has this service light on and they are saying they cant see me until the 26th of March. The financing company I attempted to contact laughs and hangs up Im sick of this and I want out of this sad contract. Im contacting ICE because I know its some illegals in there and Im contacting an attorney.

• Review fromSyreeta J

  Date: 09/17/2024

  1 star
  Terrible customer service the manager ******* ext 131 kept hanging up on me. They turned my car off 1 day after my payment was due and after I was trying to explain to her the situation she hung up. I'm thinking about contacting a lawyer. 

• Review fromJay C

  Date: 09/03/2024

  1 star
  First of all on ******** ads it shows you only need $500 to get into any car when I got there. They didn't know anything about it so we had to put together $1500.After about two days, my daughter expressed to me that the car was jumping every time she push the gas so we reported it back to the dealership, and they took it to Their mechanics and they found out that the transmission was completely shot and then they ordered a transmission. My daughter was without a car for at least three weeks and she still made her payments on time. After us complaining, they finally called us back and said that they sent them the wrong transmission or something of that nature and that it wouldn't Pass inspection. So we told him we wanted our money back or what would they do about this situation so they gave us another car the same make and model but different year and then about two weeks ago and the car wouldn't start. We called the dealership and they tried to direct us to the Mechanic once more, but after going through the first situation of not getting our car back at all after three weeks, we didn't trust the mechanics anymore and then they started to answer my calls because I called repeatedly because my daughter needed her for school and ******* my 20 years of purchasing cars I have never received the level of care for their business as I did with this company. This company Should not be selling cars because its a scam they charge people $16,000 mind you you can purchase a brand new car for $18,000 but I decided to give them a chance with the second car. They only give you you one month of warranty But I believe the cars already have issues before they put them on the lot because there is no check engine light on, but the car ends up not turning on or the transmissions are bad. After looking at all the reviews on BBB. We are all saying the same thing, so do not trust this business at all from the salesman to the mechanics To the advertising on ********    

• Review fromLashonda S

  Date: 09/03/2024

  1 star
  This car lot is full of ****. I only owe one car note they came in took my car from in front of my house I'm not gone write a book cause everything these peoples in the reviews saying is so true?? I have nothing good to say about them but they need to be closed down immediately.   

• Review fromRobert B

  Date: 08/07/2024

  1 star
  This company sells a lot of lemon cars also claims to fix problems with vehicles, but get the same results over the same problems that they supposedly fixed