Complaints

This profile includes complaints for Betrivers.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Betrivers.com

  900 N Michigan Ave Chicago, IL 60611-1542

  
• 

  Betrivers.com

  1080 N Delaware Ave Phila, PA 19125-4330

• 

  Betrivers.com

  2700 Orchard Hwy Manistee, MI 49660-9752

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they refused to pay out.the bank account i was using was verified from 2 years ago never one problem.once i tried to withdrawal they insisted on a picture of the front and back of a virtual card i used weeks before .when i explained to them that it was a virtual card from the same account i always used they would just resend the same pre written message again.also a large amount of unauthorized charges to my account that i dont have according to them.why is it ok to take money from an account but they cant pay out when its time?because they are crooks!I HAVE READ 100S OF REVIEWS TODAY ALONE.ARE ALL OF THESE PEOPLE ******?I KNOW IM NOT.

  

  Business Response

  Date: 02/20/2023

  Hello. Thank you for reaching out! Per state guidelines, we're required to verify payment ownership from time to time. Regarding this account, we do not see any pending requests. If you need any further assistance, please feel free to reach out to our Customer Support Team available 24/7. Thank you!

  Customer Answer

  Date: 02/20/2023

   
  Complaint: 19432078
  
  I am rejecting this response because: as you can see from what i uploaded the list goes down to file number 1. the one titled proof they know has the proof that my account is verified recently. i also have all the proof i need to show that they didn't pay. they pull this con move on 100s of people a day, maybe more. if my proof of ownership (which i proved and showed way more than i am comfortable with) then why didn't you care to check that when the money was deposited? i will tell you why, because that wouldn't help any while you are ripping everyone off. all anyone has to do is ****** this casino and they will find endless complaints about this business doing this same exact nonsense . i am willing to use what im going to gain by getting an attorney and i'm ok with that. im going to contact every radio, news etc.... about this. you prey on peoples gambling addiction.they hold winnings as long as they have to until you just cancel it and lose it all. i even had to go to the casino and identify myself when i first started playing there years now. i have emails that say my withdrawals were submitted. so where did they go?
  
  Sincerely,
  
  ***********************************

  

  Business Response

  Date: 03/06/2023

  Hello. Thank you for reaching out! As stated previously, all pending payments on your account have been approved. It is always possible that, per state laws and regulations, we may need to verify account or identity ownership. If you need any further assistance, please feel free to reach out to us directly. Thank you. 

• Initial Complaint

  Date:02/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used bank transfer deposits with BetRivers several times. In all cases they had no problem takin the money. But I decided to stop playing and wanted to cash out my remaining balance. Which at this time theyve been requesting several different doc which I have given them. After ******* were completed Im still waiting to have withdrawal approved. Its been 2 weeks and every time I talk to customer service they say theyre expediting it to the payments ***** Ive played with a lot of online companies and this has been the worst experience. I will be canceling my account and will not be recommending this company or ever play with them again

  

  Business Response

  Date: 02/20/2023

  Hello. Thank you for reaching out! Once the appropriate documentation was submitted, the withdrawal request was approved. If there is anything else we can assist you with please let us know. Thank you!

• Initial Complaint

  Date:02/16/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was using FanDuel in the past for sports betting and had about ***** dollars in my account. I went to cash out through my bank account and right after I pressed cash out, it said my account had been temporality banned. I contacted FanDuel through email, ******** and through customer support. They responded and I gave them my information that they asked for. I did this two times as they had not done anything for a good bit of time. It has been almost a year of time to time contacting FanDuel and they still have not done anything. Now when I try to go to customer support, I cant even get an agent within 20 minutes! I really need this money and am very very frustrated.

  

  Business Response

  Date: 02/17/2023

  Hello and thank you for reaching out. This is the BBB profile for BetRivers.com. As this complaint is for a FanDuel, please direct your complaint to the appropriate BBB profile. Thank you. 

• Initial Complaint

  Date:02/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought in for $200 with betrivers online casino on January 15, 2023. I made 2 bets for $100 each. One bet lost. The other bet won $225.41. I requested to cash out the entire amount of $225.41. I was then told that I needed to provide my drivers license and a letter from my bank stating that I was the owner of my bank account. I provided everything they asked for. Then I was told that I was being investigated but nobody will tell me why. I call almost everyday and I get the same answer. This has been going on for almost 4 weeks now and I still haven't my money for the bet I won. They had no problem taking my money when I lost. I just want my payout of $225.41 and they can close my account because I no longer will do business with this place. I have seen that there are over 100 complaints with this company for the same issue as mine

  

  Business Response

  Date: 02/14/2023

  Hello. Thank you for reaching out! Ultimately, the document that was uploaded was not a valid document showing ownership of the payment account you used. Im certain situations, we are required to validate that the payment method belongs to the account holder. Once the required documents are uploaded, your withdrawal will be processed. Should you need any further assistance, please feel free to reach out to our **************** Team available 24/7! Thank you!

  Customer Answer

  Date: 02/14/2023

   
  Complaint: 19381107
  
  I am rejecting this response because: I requested a payout of $225.41. You asked me to upload pictures of both sides of my bank card which I did. I was then told that they were the wrong documents and that you wanted me to upload pictures of my old bank card. I told you that I no longer had that card and you asked me to go to my bank and get a letter stating that the old bank card belonged to me. I got the letter from my bank and uploaded it to you. I was then told that I was under investigation for fraud and was in violation of your terms of service which was nonsense. This investigation has been going on for a month and I have yet to be paid. Now you're telling me that you want a copy of both sides of my bank card which is what I sent you in the first place. I'm afraid to know what's coming next. I deposited $200 on January 15, 2023. I made two $100 bets that same day. One lost. The other bet won $225.41. I requested a withdrawal of $225.41 that same night and have not been paid.    

  
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 02/15/2023

  Hello, thank you for reaching out! To protect the security of your account and your privacy we're unable to explain on a public forum why these documents were not acceptable. We encourage you to reach out to our Customer Support Team to resolve this matter. Thank you!

  Customer Answer

  Date: 02/17/2023

   
  Complaint: 19381107
  
  I am rejecting this response because: I submitted the correct documents and I have talked to your support team almost every day for a month now and nobody can tell me anything. I'm told that they are not at liberty to discuss it with me. What kind of answer is that? You made an error and confused my old bank card info with my new card info and you can't figure this out. Unreal
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 03/06/2023

  Hello- Thank you for reaching out! Upon checking, there are no pending payments on your account and everything has been approved. If we can assist you further, please feel free to reach out to us directly. Thank you!

• Initial Complaint

  Date:02/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 1st about 2:00 p.m. I was playing their online slots I had won some money but there was a technical error in the game of slots called Divine Fortune mega ways that I was playing froze. After 36 hours of giving the runaround I finally was able to get the BET unstuck and $96 was given to me from the stuck bet. I just lost about $3,000 playing dollar spends on that slot machine obviously malfunctioning. Sugarhouse did nothing for the inconvenience gave me the run amount did not help. So I went through the money a process that they claim is instant but actually was about to take 36 hours. I was very upset about this so I chatted with customer support and wanted to close my account. I asked if I withdrawal but still go through to my play Plus card which can't take about 36 hours. I was told it we'll still go through placed on hold while my account was being closed. Why on this chat abruptly my account was closed and I was kicked off the chat Now today (2-3-23) at 4:00 p.m. I was sent an email saying that my withdrawal request was canceled. So I went to go back to player support chat was giving no explanation about what happened just told that yeah now my withdrawal will come in the mail in 10 to 14 business days. I just lost my entire savings on that slot machine and that little $100 that I had left was all the money I had. I attempted to contact the provider with no success at sugarhouse does not provide you with information on how to contact them you go online is very hard to contact them about anything except for trying to apply for a job. On the app they say the 80% of withdrawals will be instant. I'm not sure what I can have happen from here I just feel like I have been wrong led to believe things that weren't true they didn't switch tactics and unethical business tactics. Please help me if you can thank you

  

  Business Response

  Date: 02/07/2023

  Hello. Thank you for reaching out and we're sorry to hear about the trouble you experienced. Ultimately, the account was closed by request of the patron as we were not able to accomodate a request for a courtesy bonus. In that situation, a check of any available funds are sent within ***** business days to your address on file. If you have any questions regarding your account, the check that is being mailed, or anything else we encourage you to reach out to our Customer Support Team available 24/7. Thank you. 

  Customer Answer

  Date: 02/07/2023

   
  Complaint: 19330770
  
  I am rejecting this response because: it is unacceptable the way I was treated and not okay.  You haven't made the situation right at all.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 02/08/2023

  Hello. Thank you for reaching back out. Unfortunately, we are unable to accomodate your request for any additional courtesy bonuses. We have closed your account, as requested by you, and a check for your reamining balance will be mailed to your registered address. If there's anything else we can assist you with, please reach out to our Customer Support Team. Thank you. 

  Customer Answer

  Date: 02/08/2023

   
  Complaint: 19330770
  
  I am rejecting this response because:
  You continue to delay my money transfer after I requested to close account.  Your slot machine malfunctioned and I was unhappy.  I want my money transfered to my debit card.  I'm not asking for courtesy bonuses you keep saying that.  I closed my account so how would I need bonus money.  I don't want to wait ***** business days for a check in the mail.  Once again, your support team told me in plain writing 
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for betrivers ******* (in ******* ******) I decided to give them a try. *verything was well. Deposits/ instant withdrawals. Then all of a sudden they requested for pictures of my debit **** card. Showing my name on the card. Which I explained to them its a generic ******* card issued by my bank which is attached to my main account. They declined and have been giving me the run around which has become very stressful and playing with my anxiety. Im now a level 8 player which means I get expedited withdrawls thats not the case. :(. I have provided *V*RYTHING AND ALL I CAN. D*BIT BANK CARD PICTUR*, BANK STAT*M*NTS, SHOWING TRANSACTION FROM MY BANK TO B*TRIV*RS PLATFORMR*C*IPTS OF TH* * TRANSF*Rs B*TW**N M* AND B*TRIV*RS. I feel like theyre trying to either delay and stall. Or just this is their business practice. *xhaust the player till he losses his mind and tilts and loses his winnings. PL*AS* B*T RIV*RS DO RIGHT. I PROVID*D *V*RYTHING ASK*D OF M* AND MOR*.

  

  Business Response

  Date: 02/07/2023

  Hello. Thank you for reaching out! Currently, all withdrawals have been approved. Although the majority of our withdrawals are instantly approved, there are occasions where we are required to verify account ownership and identity documentation to comply with certain regulations and laws. Once the required documents were sent, this withdrawal was approved. If you have any furhter questions, please feel free to reach out to our customer support team who is available 24/7 via live chat, email, and pjone. Thank you. 

• Initial Complaint

  Date:02/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had BR account over 6 months can put $500 in and loosse it no problem maybe ******** a $100-300 win no problem, my sports bet hit and they are not paying me ****

  

  Business Response

  Date: 02/02/2023

  Hello. Thank you for reaching out! All pending requests on this account have been approved by us and are in route to the requested account of the player. If there are any further questions, please reach out to our Support Team available 24/7. Thank you!

• Initial Complaint

  Date:01/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an account with *******************, which I deposited numerous amounts of money in the thousands and was finally up a few hundred bucks and also had a few hundred bucks in pending wages but if the guy wanted to block me out I was trying to contact customer service about the reward That you had at level four and five and it was asking him questions about it he was rude and have no help to me and I asked if you can put me on with the supervisor I have the first asking him to clarify things he said, which I did not understand as I was typing more of the back-and-forth which was about five questions past 5 inches in the middle of typing what I thought was going to be the end may be a solution or as I told him that I'll see 512 key code going in the next week after I see and clear the games. I got it one ready play future bets put money. All told I had at least Approximately $500 in one year was up but ***** as well as live vets this morning which one on the upside holy for what I asked them transfer me. He blocked me from my old account where I can't get in even if I wanted to withdraw money now or finish my bets that I had going on today , I asked him to save a transcript of this chat. He puts me on to somebody else so I would have to start again and I could take it from there and then it came up on screen blocked Bam blocked and I can't seem any way to get in access my ? at all.

  

  Business Response

  Date: 02/13/2023

  Hello, thank you for reaching out! Upon review, we see your account is open and ready to use! We're sorry for any confusion regarding our loyalty program however, we'd be more than happy to assist you! Please reach back out to our customer service team and we'll make sure to answer any and all questions you may have. Thank you!

• Initial Complaint

  Date:01/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Betrivers as CBragg64 and became level 10 VIP within a month and stayed that way through out the rest of my time on the site. Then one day my account got locked for no reason at all. Said I needed to upload documents to be able to wager again. Although it would still let me make deposits ?? I gave them the documents they needed to verify my identity several times when I first opened my account and when this occurrence happened almost 7 months later. I had even played enough to win $1500 bonus money on one of the promotions. You know the ones where you have to spin your complete life savings away just to get enough points to win! But instead of letting me play again they just permanently closed out my account! I however was finally able get them to send me my money I had on my cash balance via check after a couple months, but they cheated me out of so much more because I had a huge amount of bonus money, bonus store points, Bingo tokens, along with a bunch of rush-race tokens. Still to this day I randomly get promotions in the mail saying we miss you come back and play here is ** amount of bonus money with your next ** deposit. When they know they have my account permanently closed with no intentions of letting me back on. This just really shows that ignorance is definitely bliss. It is like so shocking the way these people do their loyal customers who get on there everyday and give them money after money and they just treat us however they want!

  

  Business Response

  Date: 01/27/2023

  Hello. Thank you for reaching out! This inquiry is linked to an active investigation and a number of previous inquiries have already been listed and addressed through the BBB. As this matter has been addressed several times, we're unable to further comment and consider this a duplicate inquiry. Thank you. 

  Customer Answer

  Date: 02/04/2023

   
  Complaint: 18903500
  
  I am rejecting this response because: This issue has not been addressed on BBB several times just because you all do so many people the same exact way for no reason doesn't mean its been addressed. Just another thing that shows how much ignorance is bliss. You would think the BBB would quit accepting these lame pre-written responses from this company so people would finally be able to see how bad you all are! This is not a active investigation you all don't even do any investigation work. Most your employees don't even know how to do their jobs correctly. Or maybe they do their jobs the the way they were taught by their horrible teachers. Maybe the #1 guidelines are makes sure you look extra ignorant while trying to make main customers look dumb. If you do that we will promote you so fast 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 02/07/2023

  Hello- We're sorry to hear you're not satisfied with your experience. As stated previously on this inqury as well as several other inquiries listed with the BBB by this account holder, we are unable to disclose the details of this inquiry on a public forum. We encourage you to contact us directly. Our Customer Support Team is available 24/7 via email, live chat, and phone. Thank you!

• Initial Complaint

  Date:01/11/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the ********** app it claims that you can withdraw your funds and have them instantly keyword instantly deposited into your bank account when you choose to withdraw instantly then it says it takes one to five business days to process your payment the other thing it says is if you have a bent Rivers play Plus card you can also withdraw your funds instantly again keyword instantly but once again when you choose this method of withdraw it tells you it's processing your payment and this could take one to three days to approve you're withdrawal it's false advertising and it's done in order to keep your money in your account and after 2 to 3 days they hope you ****** your money away if I deposit money into my vet Rivers account it instantly is withdrawn from my bank and deposited into my back Rivers account there is no processing time for deposits only withdrawals it's a scam

  

  Business Response

  Date: 01/12/2023

  Hello, thank you for reaching out! The word "instant" here is referring to the approval of the withdrawal. Once the withdrawal is approved by BetRivers, even instantly, some banks have processing times that are out of our control. We would reccomend contacting your specific bank to understand their processing times. Thank you!