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Business Profile

Credit Reporting Agencies

TransUnion LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Reporting Agencies.

Important information

  • Customer Complaint:
    Effective March 1st, 2009, the BBB of Chicago and Northern Illinois will be handling and processing complaints for TransUnion, LLC. Any claims prior to that date that have been handled by the BBB of Metro Washington D.C. and Eastern Pennsylvania will be processed at that BBB. All future complaints will be transferred to the BBB of Chicago for processing.


Complaints

This profile includes complaints for TransUnion LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

TransUnion LLC has 11 locations, listed below.

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    Customer Complaints Summary

    • 20,035 total complaints in the last 3 years.
    • 7,147 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/30/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      PLEASE REMOVE HARD INQUIRIES I DO NOT KNOW WHERE THESE CAME FROM JPMCB AUTO 5/17/2024 ******** *** 5/17/2024 ALLY FINANCI 5/17/2024 FEB/DESTINY 7/25/2024

      Customer Answer

      Date: 06/30/2025

      YES I AUTHORIZED THIS COMPLAINT

    • Initial Complaint

      Date:06/30/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i recently reviewed a copy of my credit report and was shocked to find i had been a victim of identity theft i do not recognize this account please remove this from my credit report they are hurting my ability to obtain credit..

      Customer Answer

      Date: 06/30/2025

      Yes I authorize this.

    • Initial Complaint

      Date:06/30/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am submitting this complaint regarding two accounts that have recently appeared on my credit reportsone from Discover Card and another from *****************. I am formally disputing both accounts, as I do not recognize or authorize them, and no proper documentation has been provided to confirm their legitimacy.I have filed a report with the ************************ (***) outlining these concerns, as they may involve identity theft or unauthorized reporting activity. Under the Fair Credit Reporting Act (FCRA), including 15 U.S.C. 1681i and 1681s-2, both furnishers and credit reporting agencies are legally required to ensure that all information reported is accurate, verified, and subject to timely investigation when disputed.Despite notifying the credit reporting agenciesExperian, Equifax, and TransUnionof my dispute, the accounts continue to be reported without resolution or supporting evidence. This ongoing failure to investigate or remove unverified information is harmful and inconsistent with the responsibilities outlined by federal law.I respectfully request the Better Business Bureau assist in obtaining a formal response and resolution from Discover Card and American Heritage. I grant full permission for the BBB to act on my behalf in this matter to ensure all involved parties comply with their obligations under the *****Thank you for your time and attention to this matter.

      Customer Answer

      Date: 07/01/2025

      Yes, as mentioned Discover Card & American Heritage accounts. No other parties intiatied this complaint. Is it something else I should need?

    • Initial Complaint

      Date:06/30/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      RE: Trafficking Block Request To Whom It May Concern,I am a victim of trafficking. The information listed below, which appears on my credit report, is the result of that trafficking.DEPTEDNELNET - *************** DEPTEDNELNET - *************** CCBJAREDCC - **************** ************* ************ NAVY FCU - 08/16/2023 Please block this information from my credit report within four business days, pursuant to section 605C of the Fair Credit Reporting Act

    • Initial Complaint

      Date:06/30/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is ******* ********. I am writing you today that I am sending these dispute letters to you for solving my existing issues in the credit reports. Here no other person or company is involved in sending my letters to you. I am personally sending these letters. I became a victim of Identity Theft on (APRIL, 2020) and after that these accounts added to my credit report which were never opened by me. My personal information may had been stolen through any online platform. I have no idea who was behind this crime. Thats why I never filed any police report. But now it has been a serious situation for me. Thats why I want to remove these account ASAP. As required by section FCRA 605B (15 U.S.C. 1681c-2) a copy of which is enclosed which states that this information must be removed within four business days of receipt, I am requesting that the adverse information on the items be removed to correct my credit report.PLEASE NOTE THAT I DO NOT AUTHORIZE YOU TO PUT A FRAUD ALERT ON MY CREDIT REPORT WITHOUT MY CONSENT.ACCOUNTS I WANT TO *************** CU - ***************** ********* ONE - ************ 3.UNITED CU MO - ****************** 4.UNITED CU MO - ****************** 5.Bankruptcy ******* INQUIRIES I WANT TO REMOVE:1.***** H MIL - 05/20/2025 I want to remove incorrect LATEPAY status from these accounts:1.CREDITONEBNK - **************** 2.FST PREMIER - **************** 3.CREDITONEBNK - **************** 4.FST PREMIER **************** I am attaching documents here for your better judgment:1.FTC report 2.FCRA 605B, **** ID and Utility Bills copy 4.A notarized letter which proves I am personally sending my letters and complaints.

    • Initial Complaint

      Date:06/30/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please remove these hard inquires I do not know where this is ********* Fcu 04/24/2025 Onemain 05/24/2025

    • Initial Complaint

      Date:06/30/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ONEMAIN 05-02-2024. ******************* WCG 04-17-2024. FLAGSHIP CREDIT ACCEPTAN 04-17-2024. ADS COMENTY TORRID 12-27-2023. ***** FARGO 10-26-2023. ************** 06-22-2025. AFFIRM 11-28-2024. *************** 07-15-2024. ************************ *********. BEST EGG 01-16-2025. BEST EGG 08-20-2024. ******* ONE 06-12-2025. ***-CREDIT FRESH 12-11-2024. CLARITY PLAIN GREEN 10-30-2024. ******************** 05-27-2025. ******************** 01-16-2025. ******************** 07-19-2024. CLARITY 605LEND 12-11-2024. CLARITY AANIIH ****** 05-01-2025. CLARITY AANIIIH ****** FIANANC 10-01-2024. CLARITY ADVANCE FIANNCIA 02-06-2025. CLARITY ADVANCE FIANNCIA 11-15-2024. CLARITY-ADVANCE FIANNCIA 07-19-2024. CLARITY ADVANCE FINANCIA 11-15-2024. CLAIRTY ADVANCE FINANCIA 07-19-2024. CLARITY ADVANCE FINANCIA 11-15-2024. CLARITY ADVANCE FINANCIA 07-16-2024. CLARITY ADVCASH LEADENVY *********. CLARITY ADVCASH LEASDENVY 02-27-2025. CLARITY ADVCASH LEADENVY 11-15-2024. CLARITY ADVNCE **** TEKA 05-15-2025.

    • Initial Complaint

      Date:06/30/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please remove hard inquiries I do not recognize ********* *** 05-03-2025 Navy FCU 02-23-2025 Navy *** 07-07-2024 Apple *** A 07-18-2024 Navy FCU 04-16-2024

    • Initial Complaint

      Date:06/30/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      RE: Trafficking Block Request To Whom It May Concern,I am a victim of trafficking. The information listed below, which appears on my credit report, is the result of that trafficking.ARMED FOR BK - ************** ******* ** - **************** ONEMAIN - **************** ARMED FRCS - 10/09/2023 FACTUAL DATA - 12/23/2024 BK OF AMER - 05/08/2025 Please block this information from my credit report within four business days, pursuant to section 605C of the Fair Credit Reporting Act

    • Initial Complaint

      Date:06/29/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a formal complaint against ******** for its failure to conduct a lawful and reasonable investigation under the Fair Credit Reporting Act (****) following my dispute of a few inaccurate items and unauthorized inquiries on my credit report. Despite submitting detailed information and explicitly requesting documentation to verify the accuracy of the reported account, Experian returned a generic verified response without providing any supporting evidence or records from the data furnisher. This boilerplate response fails to meet the standard of a good faith investigation and reflects a systemic disregard for **** obligations. These accounts in question remains on my credit file, despite being factually inaccurate and incomplete. ******** has not produced any verifiable documentation to substantiate its continued reporting, nor has it demonstrated compliance with the legal duty to ensure the maximum possible accuracy of consumer information.The presence of this unverified and inaccurate information is causing serious harm to my personal and financial well-being. I am unable to access essential credit, facing increased costs and denials, and experiencing ongoing emotional distress as a direct result.I am demanding the immediate deletion of this unverifiable account from my credit report and written confirmation of its removal.

    TransUnion LLC is NOT a BBB Accredited Business.

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