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Business Profile

Credit Reporting Agencies

TransUnion LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Reporting Agencies.

Important information

  • Customer Complaint:
    Effective March 1st, 2009, the BBB of Chicago and Northern Illinois will be handling and processing complaints for TransUnion, LLC. Any claims prior to that date that have been handled by the BBB of Metro Washington D.C. and Eastern Pennsylvania will be processed at that BBB. All future complaints will be transferred to the BBB of Chicago for processing.


Complaints

This profile includes complaints for TransUnion LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

TransUnion LLC has 11 locations, listed below.

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    Customer Complaints Summary

    • 20,031 total complaints in the last 3 years.
    • 7,147 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/29/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reviewed my credit report and discovered I had been a victim of identity theft I do not recognize this account please remove from my credit report it is affecting my ability to obtain credit NATIONALCREDIT SYSTEMS Account # *****

    • Initial Complaint

      Date:06/29/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a victim of identity theft as a result of the EQUIFAX DATA BREACH. Attached you will find the information which appears on my credit report, does not relate to any transaction(s) that I have made. It is the result of identity theft.Please block this information from my credit report, pursuant to section 605B of the Fair Credit Reporting Act, and send the required notifications to all furnishers of this information.Enclosed are the following:A copy of my credit report. The fraudulent items are circled.A copy of my Identity Theft Report and proof of my identity.Validation of EQUIFAX DATA BREACH A copy of section 605B of the Fair Credit Reporting Act, which requires you to block the fraudulent information on my credit report resulting from identity theft within four business days and to promptly notify the furnisher(s) of that information.Your prompt attention with this matter is appreciated.

    • Initial Complaint

      Date:06/29/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I submitted a valid identity theft dispute to TransUnion on May 8, 2025, and again on June 14, 2025, including a full FTC Identity Theft Report, government-issued ID, proof of address, and a signed statement under penalty of perjury.TransUnion has refused to block a fraudulent *************** account and AMEX inquiry, as required under FCRA 605B(a), and instead illegally contacted the data furnisher to investigate which is explicitly prohibited by law. They also failed to provide a written explanation of the refusal to block within the required 4-day window, violating 605B(b).Their written letters confirm they relied on irrelevant factors such as account history and payment activity, which are not valid grounds under the **** once a formal identity theft report is submitted.This has caused ongoing harm to my credit report and represents a willful violation of federal law. ******* has already removed the same account, proving my claim is valid. TransUnion is non-compliant and refuses to follow legal procedures.

    • Initial Complaint

      Date:06/29/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      HUMAN TRAFFICKING

    • Initial Complaint

      Date:06/29/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently obtained a copy of my credit report and was shocked to discover two accounts that I did not open and do not recognize. These accounts are:1. Creditor: ONLINE INFORMATION SER?2. Creditor: FINANCIAL ASSISTANCE?I did not authorize these accounts, have never done business with either company, and have no knowledge of how my personal information was used to open them. These are not my debts and are the result of identity theft.These fraudulent accounts are damaging my credit and affecting my ability to obtain financing. I am requesting that both accounts be permanently removed from all credit reports and that any collection activity be stopped immediately.I am submitting this statement as part of my official identity theft report.

    • Initial Complaint

      Date:06/29/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please remove hard inquiries I do not know where this came from ************************ 6/20/2025 ************************ 06/13/2025 FDKELLOGGCMMUNITY 04/10/2025 this is the spelling on my credit report this is the correct spelling ******* community federal credit union NAVY FCU 01/25/2025

    • Initial Complaint

      Date:06/29/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ****** ****** ***************************************************************************************** *********************** ********** 06/29/2025 TransUnion LLC P.O. ************************** Subject: Formal Dispute and Demand for Deletion of Unauthorized Hard Inquiry FCRA Violations Dear TransUnion Dispute Department,Upon meticulous review of my credit report, I identified an alarming and unauthorized hard inquiry and I am writing to formally dispute an unauthorized hard inquiry that appears on my TransUnion credit report. The inquiry in question was placed by SYNCB/SAMSBR on 06/26/2025, and I categorically deny ever initiating or authorizing this inquiry. I have never applied for credit, services, or initiated any contact with this entity on 06/26/2025 that would lawfully justify such an inquiry. This action was neither permitted by me nor preceded by any permissible purpose under the Fair Credit Reporting Act (FCRA), specifically 604. After a thorough examination of the Fair Credit Reporting Act (FCRA), I have identified multiple violations of federal consumer protection laws related to this unauthorized inquiry. I demand an immediate deletion of this inquiry from my credit file and full compliance with all federal legal obligations as described below. 604(a)(3) Permissible Purpose Requirement 604(a)(2) Consumer Authorization 605A Identity Theft Protection 607(a) Reasonable Procedures to Ensure Accuracy The presence of this unauthorized inquiry demonstrates a failure of those procedures.611(a)(1)(A) Obligation to Investigate DisputesUpon receiving this written dispute, TransUnion is required by 611(a)(1)(A) to investigate the disputed item within 30 days, notify me of the results, and remove or correct the item if found inaccurate or unverifiable. Should TransUnion be found to have willfully or negligently violated any of the above statutes, you are both liable for actual damages, punitive damages, and attorney fees, as provided under 616 and 617.Sincerely,****** ******

    • Initial Complaint

      Date:06/29/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I formally disputed a specific item on my credit report, providing details and requesting proof of verification. Instead of conducting a thorough review, TransUnion responded with a generic "verified" status without supplying any documentation or evidence to support the continued reporting of the account.This response blatantly disregards my rights under the Fair Credit Reporting Act (FCRA), which requires a reasonable investigation and proper verification. To this day, the account remains on my credit report, still inaccurate and incomplete, and no actual proof has been provided to justify its inclusion.This ongoing issue is having a devastating effect on my life. I am experiencing emotional distress and depression due to the financial and personal consequences of this reporting. My ability to secure credit and improve my financial situation has been severely impacted.I am requesting that TransUnion delete this unverifiable and inaccurate information from my credit report immediately, and provide written confirmation of the correction.

    • Initial Complaint

      Date:06/29/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      TransUnion is continuously reporting a Inaccurate Bankruptcy on my credit report after ***** Nexis informed them that the information was incorrect

      Customer Answer

      Date: 06/30/2025

      No third party is involved 

    • Initial Complaint

      Date:06/29/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please remove hard inquiries, i do not know where this came ********** CARD/GS BANK 06-27-2025 *********** 06-27-2025

      Customer Answer

      Date: 07/01/2025

      *** i authorized this complaint.

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