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Business Profile

Credit Reporting Agencies

TransUnion LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Reporting Agencies.

Important information

  • Customer Complaint:
    Effective March 1st, 2009, the BBB of Chicago and Northern Illinois will be handling and processing complaints for TransUnion, LLC. Any claims prior to that date that have been handled by the BBB of Metro Washington D.C. and Eastern Pennsylvania will be processed at that BBB. All future complaints will be transferred to the BBB of Chicago for processing.


Complaints

This profile includes complaints for TransUnion LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

TransUnion LLC has 11 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Customer Complaints Summary

    • 20,013 total complaints in the last 3 years.
    • 7,147 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/11/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Trans union has been have systematic issue hendering me from accessing my credit report. Ticket was open to resolve and there has been no solution. Online access continues to prompt me to enter my credit card number to bill. This is unacceptable as this impacts my purchasing ability. This is absolutely fraud and deceit.

      Business Response

      Date: 08/19/2022

      please see attachment

    • Initial Complaint

      Date:08/11/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      You have inaccurate items on my credit report that you disputed and you never got the result within 30 days.

      Business Response

      Date: 08/17/2022

      Please see attached.

    • Initial Complaint

      Date:08/11/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have Inaccurate items on my credit report that I disputed and I never got the results within 30 days.

      Business Response

      Date: 08/17/2022

      ATTACHED

    • Initial Complaint

      Date:08/11/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Better Business Bureau I am writing a complaint about the Trans Union bureau, I sent a letter on 05/05/22 stating I was having some accounts and information that did not belong to me which I consider it is inappropriate activity. I also sent them some documents to prove my request.I have attempted to contact TRANS UNION so many times via phone and via mail so they can resolve this issue as soon as possible but they have not responded to ANY of my requests. Please let me know what is the best option to resolve this issue with them. I look forward to hearing from you soon.

      Business Response

      Date: 08/17/2022

      Please see attached.

    • Initial Complaint

      Date:08/11/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This was not sent in error, I am a consumer by law and my information was misused and now I have some false not 100% accurate accounts on my credit report. Unauthorized used of my credit report.I demand deletion of the items and information plus I demand monetary compensation!!!

      Business Response

      Date: 08/17/2022

      ATTACHED

    • Initial Complaint

      Date:08/11/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have filed an FTC Report #********* and ************* Report # ***********, provided my ID and Social and Trans Union is still showing items listed on my report:SBNASELFLNDR Account #: ************** Account Type: Installment Date opened: 06/28/2021 $1,663.00 INQUIRIES NAVY FCU Credit Unions 07/25/2022 TransUnion NAVY FCU Credit Unions 07/06/2022 TransUnion TWR LN-*********** Collection 06/30/2022 TransUnion WF CRD SVC Bank Credit Cards 05/02/2022 TransUnion COAF Auto Financing 04/14/2022 TransUnion COAF Auto Financing 04/12/2022 TransUnion SANTANDER CONSUMER *** Miscellaneous Finance 04/11/2022 Experian NAVY FCU Credit Unions 04/11/2022 TransUnion NAVY FCU Credit Unions 04/11/2022 TransUnion TWR LN-*********** Collection 01/16/2022 TransUnion LIGHTSTREAM Installment Loans 01/16/2022 TransUnion

      Business Response

      Date: 08/17/2022

      ATTACHED

    • Initial Complaint

      Date:08/11/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 5th 2022 I received my investigation results. My rights are still being violated under the ***** How are the credit bureaus investigating? Who are they investigating? They can't be doing a proper investigation under 15 USC ****a.(e) because they have not talked to my family or friends nor neighbors. they also have violated my rights under these laws. 15 USC ****(a)(4) 15USC ****b.(a)(2) 15 USC **** (5)(A) (I). These are the accounts and account numbers . they keep violating my rights under the ***** and I am tired of it something has to be done about this. I am fighting for my life and I am willing to do whatever it take to stop these violations. I have rights and the right to privacy. Select Portfolio Servicing # ********* JPMCB # ********* ****************************************************** # ******* # ******* # ******* SCANA ENERGY # ********* TBOM/VT # ************ PORTFOLIO RECOVERY # **********.

      Business Response

      Date: 08/19/2022

      please see attachment

    • Initial Complaint

      Date:08/10/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There are Misleading and Inaccurate information that are reporting on my credit report

      Business Response

      Date: 08/19/2022

      please see attachment

    • Initial Complaint

      Date:08/10/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Better Business Bureau I am writing a complaint about Trans Union I have sent a letter 05/01/22 stating I was having some accounts and information that did not belong to me which I consider inappropriate activity. I also sent them some documents to proof my request including the required FTC I have attempted to contact Trans Union so many times via phone and via mail so they can resolve this issue as soon as possible but they have not responded to ANY of my requests. Please let me know what is the best option to resolve this issue with them. I look forward to hearing from you soon.

      Business Response

      Date: 08/17/2022

      Please see attached.

    • Initial Complaint

      Date:08/10/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm depressed and suicidal after dealing with the unauthorized use of my personal information. Which resulted in this unauthorized item on my credit report. I sent letters over 30 days ago and they failed to get back to me with sufficient validation. This account violates the ***** and must be deleted immediately because those are serious violations and I could be compensated for them.

      Business Response

      Date: 08/17/2022

      ATTACHED

    TransUnion LLC is NOT a BBB Accredited Business.

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