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Business Profile

Credit Reporting Agencies

TransUnion LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Reporting Agencies.

Important information

  • Customer Complaint:
    Effective March 1st, 2009, the BBB of Chicago and Northern Illinois will be handling and processing complaints for TransUnion, LLC. Any claims prior to that date that have been handled by the BBB of Metro Washington D.C. and Eastern Pennsylvania will be processed at that BBB. All future complaints will be transferred to the BBB of Chicago for processing.


Complaints

This profile includes complaints for TransUnion LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

TransUnion LLC has 11 locations, listed below.

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    Customer Complaints Summary

    • 20,034 total complaints in the last 3 years.
    • 7,147 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/28/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Alleged Debt Collector: ************************* Alleged Debt/Date Opened: 05/10/2018 Alleged Debt Collector Address: *************************************************************** Alleged Debt Acct#: ******* Alleged Debt: $924 and $7145 Alleged Debt Collector has violated the Fair Debt Collections Practices Act (FDCPA) laws:15 U.S. Code ****d-Harassment and abuse 15 U.S. Code ****e-False or misleading representations 15 U.S. Code ****f-Unfair practices 15 U.S. Code ****g-Validation of debts 15 U.S. Code ****j - Furnishing certain deceptive forms I have never done business with this company. I never signed any contract to do business with this company. I never allowed them to have my private information which they illegally obtained; they have violated my federally protected right to privacy through identity theft. The alleged debt collector has not provided any proper validation of debt.

      Business Response

      Date: 08/01/2022

      please see attached

    • Initial Complaint

      Date:07/28/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      TRANSUNION is falsely reporting on my credit. Per my research ************************* is a debt collector. Under 15 U.S code ****d disclosure of investigation violation violation below:A person may not procure or cause to be prepared and investigate consumer report (1) It is clearly and accurately disclosed to the consumer that and investigative consumer report including information as to his character general reputation personal characteristics and mode of living whichever are applicable may be made and such disclosure (A) is made in writing mailed or otherwise delivered to the consumer not later than 3 days after the date on which the report was first requested I requested to be provided proof of this alleged item, specifically the original contract bearing my signature with *************************. Im requesting that this is deleted from my credit report as soon as possible. Under federal law you have 30 days for reinvestigation I will also be seeking $1,000 per violation for:1: Defamation 2: Negligent Enablement of Identity Fraud 3: Violations of 15 U S C ****g I further remind you that as in Wenger v. Trans Union Corp No. 95-6445 was held liable for your willful non compliance.

      Business Response

      Date: 08/03/2022

      Please see attached.

    • Initial Complaint

      Date:07/27/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After conducting an Internet search for my name, I discovered that some of my personal information was being utilized without my permission. My information was gathered by an aggregation website, which suggested me to first check the website's Frequently Asked Questions section and then contact around nine separate websites to have it deleted. In addition to feeling violated since I value my privacy, I felt ashamed because I had to request that my possessions be removed. I discovered unauthorized fraudulent accounts on my credit report. I would like these accounts to be erased and rectified. Remove any erroneous and fraudulent accounts from my credit report. This has hindered my capacity to acquire credit. I am doing everything possible to reclaim my life. Please assist me in deleting all bogus accounts. Please let me know if there is anything else that can be done to remove these accounts from my report.

      Business Response

      Date: 08/02/2022

      please see attached

    • Initial Complaint

      Date:07/27/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When I looked for my name on the Internet, I discovered that some of my personal information was being utilized without my permission. My information was gathered by an aggregation website, which encouraged me to examine the website's FAQ section before contacting around nine separate websites. I was ashamed by the fact that I had to request that my items be taken, as I respect my privacy. I discovered unauthorized fraudulent accounts on my credit record; I would like these accounts to be erased and rectified. Remove any fraudulent and bad accounts from my credit report. This has impeded my capacity to obtain financing. I am making every effort to regain control of my life. Please help me eliminate any bogus accounts. Please inform me of any other steps that can be taken to remove these accounts from my report.

      Business Response

      Date: 08/01/2022

      ATTACHED

    • Initial Complaint

      Date:07/27/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After conducting an Internet search for my name, I discovered that some of my personal information was being utilized without my permission. My information was gathered by an aggregation website, which suggested me to first check the website's Frequently Asked Questions section and then contact around nine separate websites to have it deleted. In addition to feeling violated since I value my privacy, I felt ashamed because I had to request that my possessions be removed. I discovered unauthorized fraudulent accounts on my credit report. I would like these accounts to be erased and rectified. Remove any erroneous and fraudulent accounts from my credit report. This has hindered my capacity to acquire credit. I am doing everything possible to reclaim my life. Please assist me in deleting all bogus accounts. Please let me know if there is anything else that can be done to remove these accounts from my report.

      Business Response

      Date: 08/03/2022

      Please see attached.

    • Initial Complaint

      Date:07/27/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This was not sent in error, I am a consumer by law and my information was misused and now I have some false not 100% accurate accounts on my credit report. Unauthorized used of my credit report.I demand deletion of the items and information plus I demand monetary compensation!!!

      Business Response

      Date: 08/01/2022

      Please see attached

    • Initial Complaint

      Date:07/27/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This was not sent in error, I am a consumer by law and my information was misused and now I have some false not 100% accurate accounts on my credit report. Unauthorized used of my credit report.I demand deletion of the items and information plus I demand monetary compensation!!!

      Business Response

      Date: 08/01/2022

      ATTACHED

    • Initial Complaint

      Date:07/27/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I never gave Equifax, TransUnion or Experian any written consent to report anything on my consumer report, no consent is identity theft. I reported the theft of my identity to the ************************ and I also have enclosed copies of the ************************s Identity Theft Affidavit. Concerning the accounts listed below as a consumer, I am demanding their deletion as soon as possible.

      Business Response

      Date: 08/02/2022

      please see attachment

    • Initial Complaint

      Date:07/27/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This was not sent in error, I am a consumer by law and my information was misused and now I have some false not 100% accurate accounts on my credit report. Unauthorized used of my credit report.I demand deletion of the items and information plus I demand monetary compensation!!!

      Business Response

      Date: 08/03/2022

      Please see attached.

    • Initial Complaint

      Date:07/27/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      hello i have sent previous dispute letters to your company which you have received on 06/24/2022 disputing the accuracy and completeness on both **** of America accounts. the accounts were reporting inaccurate and have a not complete account number. you have failed to update these accounts and also have failed to provide notice of dispute. this account must be removed off my credit report under 15 USC 1681s-2(3) duty to provide notice of dispute. it has been over 30 days and you have not reported consumer dispute's this account on the comments section or anywhere on my report for both **** of America accounts. I will attach proof of delivery, proof that you have not displayed account in dispute and proof i have disputed these accounts.

      Business Response

      Date: 07/29/2022

      ATTACHED

      Customer Answer

      Date: 07/29/2022

       
      Complaint: 17622454

      I am rejecting this response because:
      please provide proof of investigation and investigation results through bbb portal as you have sent me Mutiple automated responses and i want to know a real investigation is going on as i have submitted more than enough proof of default on behalf of both your company and the creditors and these accounts must be removed asap.
      Sincerely,

      Elorm Wuaku

      Business Response

      Date: 08/04/2022

      ATTACHED

      Customer Answer

      Date: 08/08/2022

       
      Complaint: 17622454

      I am rejecting this response because:
      you have completely ignored my entire letter as this was not a dispute this was a demand. as you are reporting the following accounts without providing notice of dispute on my consumer report i have also attached a screen shot as proof that there has been no notice of dispute on any of these accounts which should be deleted off my report under 15 USC 1681s-2(3) and 1681c(f). failure to do so than you are stating your company is above federal law as this communication is through government watched portal which i will have as documentary evidence can be used against you. i demand you delete this account off my report as your company is in violation of law. this is not a dispute this is a demand by law.  
      Sincerely,

      Elorm Wuaku

    TransUnion LLC is NOT a BBB Accredited Business.

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