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Business Profile

Credit Reporting Agencies

TransUnion LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Reporting Agencies.

Important information

  • Customer Complaint:
    Effective March 1st, 2009, the BBB of Chicago and Northern Illinois will be handling and processing complaints for TransUnion, LLC. Any claims prior to that date that have been handled by the BBB of Metro Washington D.C. and Eastern Pennsylvania will be processed at that BBB. All future complaints will be transferred to the BBB of Chicago for processing.


Complaints

This profile includes complaints for TransUnion LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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TransUnion LLC has 11 locations, listed below.

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    Customer Complaints Summary

    • 20,000 total complaints in the last 3 years.
    • 7,056 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/03/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Better Business Bureau I am writing a complaint about the Trans Union bureau, I sent a letter on 04/23/22 stating I had some accounts and information that did not belong to me which I consider it is inappropriate activity. I also sent them some documents to prove my request.I have attempted to contact TRANS UNION so many times via phone and via mail, so they can resolve this issue as soon as possible but they have not responded to ANY of my requests. Please let me know the best option to resolve this issue with them. I look forward to hearing from you soon.

      Business Response

      Date: 08/08/2022

      ATTACHED

    • Initial Complaint

      Date:08/03/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      According to the Fair Credit Reporting Act :CKS ****************** ******* 11700XX CB Indigo 510004534647XXXX First Progress 54430300573XXXX ****************** Opensky CBnk 462192100892XXX Santander 3000024891482XXXX has violated my rights. Pursuant to 15 USC **** Section 602 A states that I have a right to privacy. 15 USC **** Section 604 A Section 2 states a consumer reporting agency can not furnish an account without my written instructions. 15 Usc **** 603(d)(2)(A)(i) states transactions or experiences between a consumer and the person making the report should be excluded from a consumer report.(B) ANY authorization or approval of credit directly or indirectly by the issuer of credit card or similar device. 15 USC **** states a credit card means any card, plate, coupon book or other credit device existing for the purpose of obtaining money, property, labor, or services on credit. Due to their lack of negligence of I am being denied credit. Pursuant to 15 USC **** consumer reporting agencies should be reporting fair accurate information. They are damaging my character and reputation.15 USC **** section 616(a)(1)(A) any person whom willfully fails to comply with any requirements under this title is liable to the consumer $1000 for the damages. Congress have these laws for a reason. everyone benefitted from my consumer credit report except. I am the only one seeking no benefit.

      Business Response

      Date: 08/09/2022

      please see attached

    • Initial Complaint

      Date:08/03/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a victim of identity- theft, I am writing to request that you block all accounts disputed as fraudulent on my credit reports with Transunion, Equifax, and Experian. This information does not relate to any transactions I have made. I did not give anyone authorization or consent to use my personal information. I hereby exercise my legal rights enacted by Congress and The ************************* which explicitly states when a victim of identity-theft dispute a fraudulent account on his/her credit report it shall be honored by all credit bureaus and all fraudulent information should be blocked within 4 days and proper notification shall be given to all data furnishers pursuant to section 605b of The Federal Fair Credit Reporting Act. I understand that the Office of the Attorney normally provides copies of the complaint forms or information regarding complaints to the business complained about and other private and public agencies. I authorize BBB to give copies or any information on the form to anyone deemed advisable.

      Business Response

      Date: 08/09/2022

      please see attached

    • Initial Complaint

      Date:08/03/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have Inaccurate items on my credit report that I disputed and I never got the results within 30 days.

      Business Response

      Date: 08/09/2022

      please see attached

    • Initial Complaint

      Date:08/03/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have Inaccurate items on my credit report that I disputed and I never got the results within 30 days.

      Business Response

      Date: 08/08/2022

      ATTACHED

    • Initial Complaint

      Date:08/03/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 06/05/2022 I sent TRANSUNION my first certified letter to correct the issue on my credit report as stated! TRANSUNION ignored the issue. On 06/08/2022 I summited my first complain with the ***** TRANSUNION continued to ignore the issue this time I seek legal helped and threaten TRANSUNION to fix issue under LAW they are mandated to under **** code. On 06/27/2022 I sent my second certified letter attached with litigation allegations and mentioned my attorney will pursue and go after compensation if the matter was not handled!. TODAY is 07/27/2022 and they have not fixed the issue! this is our last attempt of seeking justice! as my attempt to amicably resolve your continued violation of the Fair Credit Reporting Act regarding your refusal to delete INACCURATE, Unverifiable and Invalidated information from my consumer file. I intend to pursue litigation in accordance with the **** to seek relief and recover all monetary damages that I may be entitled to under Section 616 and Section 617 if the INACCURATE, Unverifiable and Invalidated items listed below are not deleted immediately! NOTICE OF PENDING LITIGATION SEEKING RELIEF AND MONETARY COMPENSATION UNDER **** 15 U.S. Code ****n Civil liability for willful noncompliance and 15 U.S. Code ****o Civil liability for negligent noncompliance and 15 U.S. Code ****k civil liability.

      Business Response

      Date: 08/09/2022

      please see attached

    • Initial Complaint

      Date:08/03/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Trans Union is legally showing information on my credit report that does not belong Im reaching out to get the issue resolved it was fraudulent activities on my account and I wish to resolve them Trans Union is showing Hard inquiries open accounts that dont exist to my knowledge ***** Fargo account *********** ally credit union, universal co things that I do not know about

      Business Response

      Date: 08/08/2022

      ATTACHED

    • Initial Complaint

      Date:08/03/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There are still multiple inaccuracies on my credit report and to this date you still haven't removed or deleted the account from my credit report. You have failed to do a thorough investigation to provide me with complete and accurate information on my credit report. I demand the DELETION and REMOVAL of this information from my credit report in accordance with 15 U.S. Code **** - Congressional findings and statement of purpose (a)Accuracy and fairness of credit reporting.

      Business Response

      Date: 08/09/2022

      Please see attached.

    • Initial Complaint

      Date:08/03/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is ***************************. I am writing you today that I am sending these dispute letters to you for solving my existing issues in the credit reports. Here no other person or company is involved in sending my letters to you. I am personally sending these letters. I became a victim of Identity Theft on (JULY, 2019) and after that these accounts added to my credit report which were never opened by me. My personal information may had been stolen through any online platform. I have no idea who was behind this crime. Thats why I never filed any police report. But now it has been a serious situation for me. Thats why I want to remove these account ASAP. As required by section FCRA 605B (15 U.S.C. 1681c-2) a copy of which is enclosed which states that this information must be removed within four business days of receipt, I am requesting that the adverse information on the items be removed to correct my credit report.PLEASE NOTE THAT I DO NOT AUTHORIZE YOU TO PUT A FRAUD ALERT ON MY CREDIT REPORT WITHOUT MY CONSENT.Please investigate these matters and remove the disputed items as soon as possible.ACCOUNTS I WANT TO REMOVE:1.TBOM/FORTIVA, ****************, 04/27/2020, $2,177.002.SW CRDT SYS, ********, 11/12/2021, $2,670.003.FFB ABILENE, ************, 07/01/2019, $0.00The name of the documents I am attaching here for your better judgment:1.FTC report2.FCRA 605B, 3.My ID and Utility Bills copy4.A notarized letter which proves I am personally sending my letters and complaints.

      Business Response

      Date: 08/09/2022

      Please see attached.

    • Initial Complaint

      Date:08/03/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called Transunion to discuss my credit report I was asking question and asked about closing some disputes, I am told disputes don't effect my credit score, mid conversation the the call disconnected. Two days later my score dropped 61 points. I call back trying to find out what transpired on my account for my score to have dropped and I get generic answers. I ask what did the previous agent do and I am being told I need to get a credit report or I need to pay for my credit score. No verification of what was done, no clarification just rude customer service people telling me that I don't understand what they're are saying? I ask if disputes are closed does it hurt my credit score, again I'm told no. I look at my credit report and comments were added, I ask the agent what comments were added and they can't share over the phone even though I called in and the comments were added at that time, no disputes was closed comments were added. I ask why did my score drop and he's telling me about mortgage inquiries dropped my score. False, it's public knowledge that you're allowed to shop mortgage companies without any affect to your score for a certain amount of time. He then says I have high balances with usage over 30%, also false my use age is under 19% total. I tell him I am looking at a report from a mortgage company that states my score on July 21, on July 23 my score dropped, I am told that is not accurate as it isn't directly from Transunion. Makes no sense I'm sure a mortgage company is pulling my actual score. I ask to have undone what ever was done to my account I was put on hold and then hung up on. I spent the last 6 months building my credit up all for one person in a call center to ruin that and my chances of purchasing a home with no explanation or clarification as to why. There needs to be some resolve asap, this is ruining my life.

      Business Response

      Date: 08/09/2022

      please see attached

    TransUnion LLC is NOT a BBB Accredited Business.

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