Business Profile
Credit Reporting Agencies
TransUnion LLCThis business is NOT BBB Accredited.
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Important information
- Customer Complaint:Effective March 1st, 2009, the BBB of Chicago and Northern Illinois will be handling and processing complaints for TransUnion, LLC. Any claims prior to that date that have been handled by the BBB of Metro Washington D.C. and Eastern Pennsylvania will be processed at that BBB. All future complaints will be transferred to the BBB of Chicago for processing.
Complaints
This profile includes complaints for TransUnion LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 19,991 total complaints in the last 3 years.
- 7,056 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/27/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Transunion is repeatedly furnishing accounts that are a direct result of identity theft. This inaccurate information has caused me great hardship and has tarnished my reputation and creditworthiness. This is currently a threat to my livelihood as I have not been able to obtain adequate housing or open any new lines of credit due to these items being reported on my consumer report and damaging my credit score significantly. Once the identity theft was discovered, per the instructions on identitytheft.gov, the identity theft report was updated with this information. Given there is only a certain amount of space available, the accounts were listed in the "personal statement" section of the identity theft report as advised. On June 27, 2022 the updated report was submitted to Equifax, Experian, and Transunion, along with a statement explaining that more accounts were discovered, and specifying those accounts and their account numbers that were shown on the credit report. Per the personal statement section in the attached identity theft report, ************* is included in the identity theft case and as a result of providing the proper documentation, it was deleted for identity theft purposes. Transunion, Equifax, and Experian have all confirmed as of June 29, 2022, that the identity theft report containing these accounts listed in the personal statement has been received along with my identification and social security card and the Discover account was deleted from all 3 credit reports as a result. Despite confirming they've received the identity theft report and acknowledging that the account is indeed involved in an active identity theft case, on July 23, 2022, Transunion reinstated this account to my credit report at the creditor's request due to their "investigation". No proper investigation took place, I was never contacted by Discover.Business Response
Date: 08/02/2022
Please see attached.Initial Complaint
Date:07/27/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
on 07-16-2022, i sent a letter to Transunion about the inaccurate and incomplete tradelines that they are reporting on my credit report.I ask them for the validity of the alleged debts,audit trails, and if they find its verified to send me the method of verification within 15 days and i haven't receive anything as of yet.I have attached a copy below for your reference.Business Response
Date: 07/29/2022
ATTACHEDInitial Complaint
Date:07/27/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This was not sent in error, I am a consumer by law and my information was misused and now I have some false not 100% accurate accounts on my credit report. Unauthorized used of my credit report.I demand deletion of the items and information plus I demand monetary compensation!!!Business Response
Date: 07/29/2022
Please see attached.Initial Complaint
Date:07/27/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A Fraud alert was placed on my credit report roughly 5 years ago. This was not done with my consent and was done without authorization from me.Business Response
Date: 08/01/2022
ATTACHEDCustomer Answer
Date: 08/01/2022
Complaint: 17631496
I am rejecting this response because: It is a system error on the credit bureau side and should not result in doing harm to the use of my credit. The only bureau I gave consent to was Equifax. I never gave Transunion permission to place the fraud alert under any circumstance.
Sincerely,
*****************Business Response
Date: 08/04/2022
ATTACHEDCustomer Answer
Date: 08/04/2022
Complaint: 17631496
I am rejecting this response because: I sent the documents requested to remove the fraud alert and nothing has been done.
Sincerely,
*****************Business Response
Date: 08/11/2022
ATTACHEDInitial Complaint
Date:07/27/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am *************************, and I am submitting this complaint on my behalf. I have been dealing with unauthorized use of my personal information. Which results in unauthorized items on my credit report. I sent them letters over 30 days ago and they failed to get back with me and they failed to notate that these accounts were in dispute plus these accounts violate the **** and FDCPA these accounts must be deleted immediately.Business Response
Date: 07/29/2022
Please see attached.Initial Complaint
Date:07/27/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Inaccurate Data Reporting on my credit reportBusiness Response
Date: 07/29/2022
ATTACHEDInitial Complaint
Date:07/27/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My name is Punkin Pinky *****. I am writing you today that I am sending these dispute letters to you for solving my existing issues in the credit reports. Here no other person or company is involved in sending my letters to you. I am personally sending these letters. I became a victim of Identity Theft on (October, 2018) and after that these accounts added to my credit report which were never opened by me. My personal information may had been stolen through any online platform. I have no idea who was behind this crime. Thats why I never filed any police report. But now it has been a serious situation for me. Thats why I want to remove these account ASAP. As required by section FCRA 605B (15 U.S.C. 1681c-2) a copy of which is enclosed which states that this information must be removed within four business days of receipt, I am requesting that the adverse information on the items be removed to correct my credit report.PLEASE NOTE THAT I DO NOT AUTHORIZE YOU TO PUT A FRAUD ALERT ON MY CREDIT REPORT WITHOUT MY CONSENT.Please investigate these matters and remove the disputed items as soon as possible.ACCOUNTS I WANT TO REMOVE:1.IQ DATA INTERNATIONAL Account #: ***************** Date Opened: 10/15/2018 Balance: $4,090.00 2.NATIONAL CREDIT SYSTEM Account #: ******* Date Opened: 10/29/2018 Balance: $1,250.00 3.TRANSWORLD SYSTEM **** Account #: ******** Date *********/**/2020 Balance: $933.00 The name of the documents I am attaching here for your better judgment:1.FTC report 2.FCRA 605B, 3.My ID and Utility Bills copy 4.A notarized letter which proves I am personally sending my letters and complaints.Business Response
Date: 08/02/2022
Please see attached.Initial Complaint
Date:07/27/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My name is **************************************. I am writing you today that I am sending these dispute letters to you for solving my existing issues in the credit reports. Here no other person or company is involved in sending my letters to you. I am personally sending these letters. I became a victim of Identity Theft on (October, 2014) and after that these accounts added to my credit report which were never opened by me. My personal information may had been stolen through any online platform. I have no idea who was behind this crime. Thats why I never filed any police report. But now it has been a serious situation for me. Thats why I want to remove these account ASAP.Business Response
Date: 08/01/2022
Please see attached.Initial Complaint
Date:07/27/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My name is Punkin Pinky *****. I am writing you today that I am sending these dispute letters to you for solving my existing issues in the credit reports. Here no other person or company is involved in sending my letters to you. I am personally sending these letters. I became a victim of Identity Theft on (October, 2018) and after that these accounts added to my credit report which were never opened by me. My personal information may had been stolen through any online platform. I have no idea who was behind this crime. Thats why I never filed any police report. But now it has been a serious situation for me. Thats why I want to remove these account ASAP. As required by section FCRA 605B (15 U.S.C. 1681c-2) a copy of which is enclosed which states that this information must be removed within four business days of receipt, I am requesting that the adverse information on the items be removed to correct my credit report.PLEASE NOTE THAT I DO NOT AUTHORIZE YOU TO PUT A FRAUD ALERT ON MY CREDIT REPORT WITHOUT MY CONSENT.Please investigate these matters and remove the disputed items as soon as possible.ACCOUNTS I WANT TO REMOVE:1.IQ DATA INTERNATIONAL Account #: ***************** Date Opened: 10/15/2018 Balance: $4,090.00 2.NATIONAL CREDIT SYSTEM Account #: ******* Date Opened: 10/29/2018 Balance: $1,250.00 3.TRANSWORLD SYSTEM **** Account #: ******** Date *********/**/2020 Balance: $933.00 The name of the documents I am attaching here for your better judgment:1.FTC report 2.FCRA 605B, 3.My ID and Utility Bills copy 4.A notarized letter which proves I am personally sending my letters and complaints.Business Response
Date: 07/29/2022
ATTACHEDInitial Complaint
Date:07/26/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
When I looked for my name on the Internet, I discovered that some of my personal information was being utilized without my permission. My information was gathered by an aggregation website, which encouraged me to examine the website's FAQ section before contacting around nine separate websites. I was ashamed by the fact that I had to request that my items be taken, as I respect my privacy. I discovered unauthorized fraudulent accounts on my credit record; I would like these accounts to be erased and rectified. Remove any fraudulent and bad accounts from my credit report. This has impeded my capacity to obtain financing. I am taking all precautionsBusiness Response
Date: 08/02/2022
Please see attached.
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